Reviews

Review Details

• Review fromRod E

  Date: 03/04/2025

  1 star
  Avoid Endurance ************** at All Costs I strongly advise against purchasing Endurance **************. Their advertising is highly misleading. While they claim you can choose your own mechanic, what they conveniently fail to mention is they impose a strict cap on labor rates leaving you to cover the ************* my case, I had my cars tie rod ends replaced at a certified **** dealership. When the dealer contacted Endurance for payment, they were informed Endurance's maximum labor reimbursement was $23/hour less than the dealership's rate forcing me to pay the difference out of pocket.Additionally, I had other repairs performed that were clearly covered under my contract. However, because the dealer didnt include those repairs in the initial inquiry, Endurance flat-out refused to pay even though the contract showed the work was eligible.Another critical issue is that Endurance can take months to pay mechanics leaving many repair shops unwilling to work with them at all. If your mechanic refuses to deal with Endurance, you're out of ******* contrast, I've had zero issues with my dealer's extended warranty on my other vehicle prompt payment, no hidden clauses, and no headaches. Before considering any third-party warranty company, check with your dealer first. It could save you a massive amount of frustration and unexpected expenses.Steer clear of Endurance.

• Review fromRobyn H

  Date: 02/27/2025

  1 star
  My reason for cancelling is due to warranty coverage. Endurance is by far the worse warranty company ever. It covers absolutely nothing even though it states in the contract what it covers but when the repair shops call it is always an issue of why they wont cover it. I have called and made claims on many occasions on things that should have been covered by due to the small print on Endurances side it is not covered under warranty. I have wasted my money for over a year and have had to pay out of pocket thousands of dollars for mechanical issues/repairs not covered. I would never recommend this company. It is fraudulent and horrible claim. ***** ********* is the worse accounting manager ever. He claimed I was not up to date with normal maintenance on my car. l which is per his poor judgement is one of the reasons why my claim was denied. He also claimed that the repair shop that did my repairs was not licensed and could result in termination of my contract. The repair shop I had my repairs done initially reported the repairs to ****** so how is that shop unlicensed. He has horrible customer service. He is one of the main reasons I cancelled so abruptly yesterday. I wasted my time and money in this company which was not worth it at all. I actually would like a refund for the multi coverage plans I had. I have had to pay out of pocket for every single repair I have had for my vehicles. I needed an oil house pump, they did not cover it because there was no coolant in the car..well of course it was no longer because it was a coolant leakage due to the oil housing pump. Now I need a water pump which clearly is covered but according to the claims **** I need a sealant repair in which I do not have sealant protection so that claim was denied. Who knew about sealant protection? No one explained any of this when I purchased my warranty. The warranty covers nothing despite the contract I pay monthly for two vehicles. I cancelled the warranty service.

• Review fromMike A

  Date: 02/13/2025

  1 star
  Denied coverage for repairs to the rear differential on my ******** SRX that should be covered. Very unfriendly difficult people to deal with.

• Review fromMichael J

  Date: 12/22/2024

  1 star
  My experience with endurance is just awful out of the vehicles that I have paid for coverage with this **************** the three repairs that I submitted were all ended up not being covered by endurance one was clearly above board in their reasons but it was almost like fine print issues. When I paid more to avoid that in future situations it's still resulted in them not honoring my claims. The last claim there was no grounds not to honor my claim. Whatever concerns they had I addressed them. They took a long time in considering the claim long times in responding back to me and eventually denied the claim.

• Review fromShawn W

  Date: 12/18/2024

  1 star
  If I could give no stars I would. They not an accredited business in no shape or form. They won't cover anything. When we reached out to ask why and get details they wouldn't provide any information. Even after we told them they are legally obligated to provide this information to their customers. Bottom line DO NOT DEAL WITH THIS "COMPANY".

• Review fromStar W

  Date: 12/16/2024

  1 star
  NEVER CONTACTED THIS ****************. HOW MANY BAD REVIEWS, WHY TAKE THE CHANCE. READING REVIEWS TELLS ME NOT A RELIABLE COMPANY. WANT YOUR MONNEY BUT NOT WILLING TO PAY OUT MONEY FOR ********** ****** IS 25 YEARS OLD, EXCLUSION ENDS UNDER 20 YEARS OLD. WHY DID THEY EMAIL ME TWICE JUST AFTER 5 AM TODAY.BEFORE READING REVIEWS, EXACTLY WHAT I EXPECTED. TOO MANY COMPLAINTS, WHY PEOPLE SIGN UP WITHOUT DOING THEIR HOMEWORK ON ANY AND ALL WARRANTIES? MORE THAN LIKELY REFUSE TO PAY FOR REPAIRS, THE FINE PRINT THAT COVERS THEIR ***** SO THEY CAN DENY COSTS.THIS COMPANY CONTACTED ME VIA EMAIL TWICE JUST AFTER 5 AM TODAY. LET THEM KNOW THAT I NEVER CONTACTED THEM, SO WHY ARE THEY DOING SO. SAID THAT I WAS GOING TO REPORT AS SPAM, WRITE REVIEW AND THEN BLOCK THEM. MY ****** HAS ******* MILES, IS ******************************************** *****, PLEASE DO NOT USE THESE SO CALLED WARRANTY COMPANIES UNLESS YOU DO YOUR HOMEWORK ABOUT COMPANIES.THEY CLAIM TO HAVE AN A- RATING BUT GO TO BBB AND RATING IS A C-. I HATE LIARS THAT WILL DO AND SAY WHATEVER THEY CAN JUST FOR SIGNATURE AND BANKING INFO. DO NOT TRUST THIS COMPANY.

• Review fromAmy P

  Date: 11/21/2024

  1 star
  Buyer Beware! DO NOT purchase a warranty from this company. I purchased a Level 4 contract througth a dealer with the expectation that money would be paid out for routine services, as well as all other major components of the vehicle. I have NEVER once been able to use their services. Most shops i have gone to have never heard of this company. I asked if I could send in receipts for all routine repairs i have made from date the contract was purchased, and i was told no, all work must be pre-approved. I tried to cancel my contract today, but was told since the dealer i purchased the contract went out of business i would only be given back a small admin portion of the contract. Talk about a huge waste of money. $2,590 down the drain with zero resoltuion.

• Review fromStephen W

  Date: 11/19/2024

  2 stars
  Vehicle has been in the shop since the second week of Sept. First diagnosis was the turbo. After several delays, Endurance asked if I would accept a used turbo and it would be covered by the warranty I agreed. It took over a week for the turbo to arrive at the repair facility. Further inspection revealed it was a bad valve issue and the motor would have to be rebuilt/replaced. Now the "Endurance Train" has come to a complete stop. They wanted the engine completely tore down, (at my expense), so the root cause can be determined. Note they haven't even sent an adjuster to look at the Mini ******...this is being done over the phone. Now after more delays, I am awaiting "underwriting" to complete the claim. Beware of this companies "verbal sales tactics" as what they tell you and what the contract states are NOT the same. The State of Oregon sued Endurance for their telephonic sales tactics as well as advertising practices.

• Review fromEdwige L

  Date: 10/29/2024

  1 star
  I bought a car last year in November 2023, I had purchased a car warranty from ENDURANCE DEALER SERVICES for $2,611.00 (APO0314884) through the car dealership Napleton's ******************** CDJR which has an expiration date of 11/26, expiration Odometer ******* , this month(OCTOBER 2024) less than a year I cancelled the warranty, they only refunded me $1,056.60 even though I never made any claims neither exceeding the mileage on the contract, it is a total rip off, they wrote down cancellation factor ******%, I called Endurance and spoke to one of the **** she was not of any help. I am reaching to BBB to have this matter resolve, copy of cancelled contract available upon request.

• Review fromJulie C

  Date: 10/22/2024

  1 star
  I have repeated requested in phone calls to Endurance Dealer Services to CEASE and REMOVE my elderly mother from their mailing/advertising list as it is VERY confusing to her. When I called today, and they wanted me to provide the Finder Code, which I did, in the correspondence received. Then they wanted me to confirm my mother year, make, and model of her vehicle and I refused. I am a licensed insurance agent in the State of ******* and explained to them, this is a scam and harassment to my mother multiple times per month. I am filing this official complaint AND filing a complaint with the State Attorney General in ******** and *******. I refused to provide additional information allowing them to further harass my mother and they refused to transfer me to anyone beyond the girl I who answered the call because she said I didn't complete the "2 step process". SCAM SCAM SCAM AND HARRASSMENT!!!!! This needs to STOP or I will be having my attorney send a CEASE AND DISIST LETTER on behalf of my mother.