ComplaintsforAllstate Insurance
Insurance Companies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My house was flooded in May of 2024. My insurance is lowballing me. The cost of repairs are much higher than the adjuster projected. Furthermore, my personal property was damaged and there has been no attempt to compensate me for that loss. Also, my adjuster has not called me for weeks.Customer response
08/20/2024
My adjuster has not given me my money for loss of personal goods. It's been 3 months. Also, his estimates are much lower than actual costs. See attached.Business response
08/21/2024
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the Texas Department of Insurance has completed an investigation on this same issue. We respectfully request that the complainant contact the ** DOI with any outstanding questions. This will be the final response.Initial Complaint
08/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
date of loss 8/5/2024 claim number ********** Allstate insured party hit my car and the claims representative hasnt gotten in contact with me for liability and to get my car fixed. I have left numerous messages for her and her supervisor still with no response.Business response
08/20/2024
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the Pennsylvania Department of Insurance is currently investigating this same issue. We respectfully request that the complainant contact the Pennsylvania Department of Insurance with any outstanding questions. This will be the final response.Initial Complaint
08/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 8/10/2024 Allstate was notified that a tree had fallen on our house causing significant damage to our roof, **************** No one contacted us until 8/16 (6 days later) at which time we were told an adjuster would come out & assess the damage on 8/19 so we could get started on repairs. On 8/18 Allstate contacted our contractor to say they werent coming on the 19th but instead would come in the 24th (14 days after incident). No one from Allstate ever contacted us with that information. The ceiling in the bedroom is deteriorating & water is starting to come into the room due to the rainy conditions although we do have a tarp on the roof. Our agents office has tried on numerous occasions to get someone to help us but have been unsuccessful. How do you treat people this way. Is Allstate waiting for someone to get hurt or have our home continue to endure further damage. How do you run a business in this way??? Allstate needs to get someone out here before the 24th so that repairs can be done.Business response
08/20/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Customer response
08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Business is leaving rubbish at my residence and using my personal information for unauthorized purposes. Would like the business to take responsibility for disposal of their trash as this should not be my responsibility.Agent is impossible to get ahold of and the office manager is very rude.Customer response
08/16/2024
There is no documentation. I do not do business with this company. They are using my personal information without my authorization.Business response
08/19/2024
Thank you for forwarding this inquiry to our office for review. At this point we have addressed all concerns presented to us, unless any additional or new information is shared with us this will be our final response regarding this matter. Any new or additional information should be provided by the complainant to the Allstate Representative that contacted them regarding their concerns.Customer response
08/19/2024
Complaint: 22152945
I am rejecting this response because:I still am left with unwanted refuse that was abandoned at my residence by this business. Would like this company to take responsibility for disposing of their own waste. This is unsolicited and the burden of disposal should not lie with the unconsenting party.
Please provide a resolution to return unwanted materials that were abandoned my my residence by your company liason
Sincerely,
*****************************Business response
08/20/2024
Thank you for forwarding ************************** Rebuttal to us for review. At this point we have addressed all concerns presented to us, unless he has additional or new information to share this will be our final response regarding this matter. Any new or additional information should be provided by the complainant to the Allstate Representative that contacted them regarding their concerns.Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The month of July my home got struck by lightning and damaged my cable router and a ********* broadband adapter box and my home A/C system and filed a claim and they sent a HVAC technician out and I also hired a HVAC technician. Their technician said it was wear and tear on the unit and my technician wrote their was damage to 4 components was damaged by a severe energy surge. Allstate denied my claim. Like last year I had a water leak in my bathroom. The first leak I have ever had in my bathroom. Needed a section of floor replaced and they sent a guy out and he said I had a previous water leak which I have never had and they denied my claim on that one too ????Business response
08/16/2024
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the South ******************* of Insurance has completed an investigation on this same issue. We respectfully request that the complainant contact the South ******************* of Insurance with any outstanding questions. This will be the final response.Initial Complaint
08/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
False Statement made about a Late Payment inquiry that never happened and would like this resolved immediately.Business response
08/16/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 8 I called Allstate to inform them of a payment that was pending to come out of one of my accounts but I was unable to go inside the branch to put those funds inside the account. My son accidentally used my TD account instead of my **** of America account. I explained this to ****** and I asked him could he refund the payment and I just pay with my debit card instead. He assured me several times that my policy wouldnt be canceled because of this. He also told me that Im eligible for a 15 day extension when my next premium was on the 17th of August. He told my payment of $390. Now today Im being informed that my policy was canceled and back dated to be canceled on the 6th of August. I would like the call pulled down and my policy reinstated like he advised me that this policy wouldnt be canceled and in fact it is. I spent over 15 minutes on the phone with him even paid just for the policy to be canceled out. So now Im left to with no coverage because of Allstates representative. I left to clean up this mess. And did what I was told to do at the time. I would like that call pulled on August 8 at 1:43 pm. ****** also needs additional training. He left me in a huge jam. Anything could of happened here.Business response
08/16/2024
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the *********************** of Insurance is currently investigating this same issue. We respectfully request that the complainant contact the *********************** of Insurance with any outstanding questions. This will be the final response.Initial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have paid insurance premiums to Allstate for 20+ years. I have only had 1 claim and that was for storm roof damage. They paid a small amount and I paid the rest. I received a call asking what they could do for me in April. I said yes, reduce my rates. They said all we can do is reduce your deductible. I said after 20+ years thats all you got. I said cancel my insurance I will go somewhere else, and I did. Then several months later I receive an email and letter stating I owe them $145 or so from a credit collection agency. I sent them a letter stating I had cancelled my insurance in April and went with another local company. I was not behind on payments and usually paid extra each month. If anything they owed me.Business response
08/15/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Customer response
08/20/2024
Complaint: 22138063
I am rejecting this response because:I was told by Allstate *** that I had not cancelled my insurance when the original phone call was made. I have a witness that I told them to cancel. A lady that works in my office hear the entire conversation. I know that's only hearsay, but I still stand firm on I said cancel. Question : I had vehicle / home / and rental property insurance, and the only 1 they say is not cancelled is the rental. How could that be possible? Thanks, for your time and consideration.
Sincerely,
*************************Business response
08/21/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Customer response
08/21/2024
Complaint: 22138063
I am rejecting this response because:
Sincerely,
*************************Business response
08/21/2024
Thank you for forwarding ******************** Rebuttal to us for review. At this point we have addressed all concerns presented to us, unless she has additional or new information to share this will be our final response regarding this matter. Any new or additional information should be provided by the complainant to the Allstate Representative that contacted them regarding their concerns.Initial Complaint
08/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I filed a homeowner's insurance claim through Allstate for a dwelling and personal contents loss that occurred on 5/16/2024. A portion of my structures claim has been paid thus far and I am working with another adjuster on the personal contents portion. I have questions as to whether coverage applies to my extended limits coverage, and I have reached out to my assigned dwelling adjuster (***********************) several times through different platforms over the last 3 months requesting review of documents to determine whether my situation qualifies for certain coverages. I have not been able to make contact with her since the claim has been filed. After over a month, she left a vague reply to my message on the app and after another month, called and left a voice message when I missed her call. I have since sent another email message and voice message with no response. I have had other claims representatives assigned to other portions of my claim tell me they will relay the message to call me to answer my questions and discuss my submissions, but no one has called. Last week I was told that my claim had been assigned to a different dwelling adjuster and they would be reaching out in the next couple of days. I have not heard anything since.Business response
08/15/2024
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that **************** of Insurance is currently investigating this same issue. We respectfully request that the complainant contact the ** DOI with any outstanding questions. This will be the final response.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In May ************************************************************************** ***********, **. I live in the very center of the neighborhood, and, after that hailstorm, every house in the neighborhood other than mine has gotten a new roof due to hail damage.After the storm, contractors canvased the neighborhood. A contractor went on my **** and documented damage. The agent said the damage looked gradual. The contractor took more detailed images, and Allstate sent another contractor to take images as well. The new contractor agreed that the damage was rather obvious. The agent still said no, and she was rather rude. "I said no and you have no other option. We are done."I filed a complaint with the Department of Insurance, but they only verify that the process was correct. Now, I have to sit and wait for my roof to leak. This sercie has been horrible. I already dropped the Allstate car insurance.Business response
08/14/2024
Thank you for contacting our office regarding this concern.Upon further review, it has been determined that Tennessee Insurance Department has completed an investigation on this same issue. We respectfully request that the complainant contact the ** Insurance Department with any outstanding questions. This will be the final response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4,483 total complaints in the last 3 years.
1,587 complaints closed in the last 12 months.