Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Above Lending Regarding Charged-Off Account Still Reported on Credit Report Dear *** or Madam,I am writing to formally file a complaint against Above Lending regarding an unresolved issue that continues to negatively impact my credit report.On [JAN 2024], my account with Above Lending in the amount of $10,870 was charged off. Despite the charge-off being processed, this account is still being reported as an active negative tradeline on my credit report. This is misleading and damaging to my credit profile, and I believe it constitutes inaccurate reporting in violation of the Fair Credit Reporting Act (FCRA).I have made multiple attempts to contact Above Lending directly in order to have this matter rectified, but have not received a satisfactory resolution. I am requesting that the Better Business Bureau assist in facilitating the correction or removal of this account from my credit report to reflect its accurate status.I respectfully request that this matter be investigated and that appropriate action be taken to ensure this item is reported correctly or removed entirely if it cannot be verified or updated.Thank you for your attention to this matter. I look forward to a timely resolution.

  

  Business Response

  Date: 04/30/2025

  
  RE: BBB Complaint #******** / ****** ******* Jr.

  
  Mr. *******,

  
  Thank you for your patience while we reviewed the complaint you submitted through the Better Business Bureau on April 23, 2025. After reviewing your account details and concerns and prior investigations of your credit reporting disputes, we'd like to clarify some important points about charge-offs and credit reporting:

  
  A charge-off is an accounting procedure that occurs when a loan has been delinquent for an extended period. However, this designation does not mean:

  
  -The debt is forgiven or canceled
  -The obligation to repay the loan is eliminated
  -The account should be removed from your credit report
  
  
  Under the Fair Credit Reporting Act (FCRA), we are required to report accurate information about your account history. The charge-off status on your credit report is an accurate reflection of the account's current standing. Charged-off accounts typically remain on credit reports for seven years from the date of the first delinquency.

  
  Current Status:

  Please note, your loan has been sold to ************************* as of March 21, 2025. Above Lending submitted a final credit report update to the credit bureaus following the sale. This final update accurately reflected the charge-off status and the transfer of the outstanding debt to Velocity Investments.

  
  Conclusion:

  Moving forward, we recommend you reach out to ************************ at ************** to discuss your account and explore any options they may have available as Above Lending no longer services your loan.
  
  We thank you for your business and the opportunity to better answer your questions.

  
  Regards,
  The Above Lending Team
  

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Above Lending regarding their failure to deliver the debt negotiation services I was promised and for charging me an unjustified balance of $8,426.42.Above Lending was hired to help me resolve and negotiate my existing debts so I could pay them off faster and stop receiving calls from creditors. However, to my knowledge, they have not negotiated or settled any of my debts. Despite this, I have continued receiving calls from creditors, indicating that no action was taken on my behalf.I was enrolled in their program and paid approximately $232 and some change monthly, under the impression that these payments were being used toward my debt resolution. I also noticed that they deposited approximately $500$550 into my account, but I was never clearly informed about the purpose of that deposit. At no point was I issued a loan for $8,426.42, yet I am now being told that I owe them that exact amount.I am seeking answers as to:Why I am being charged $8,426.42 when I never received such funds.Why debt negotiation services were not performed as agreed upon.Why Above Lending believes they are entitled to payments for services that were not rendered.This situation feels deceptive and exploitative, and I believe I have been misled. I request a full investigation into this matter and a resolution that reflects the actual services rendered (or lack thereof).Thank you for your assistance in helping to resolve this issue

  

  Business Response

  Date: 04/21/2025

  RE: BBB Complaint #******** / ******* ********-*****
  
  Ms. ********-*****,

  
  Thank you for your patience while we reviewed the complaint you submitted through the Better Business Bureau on April 13, 2025. After reviewing your account details and concerns, we'd like to provide clarification on the issues you've raised.

  
  Key Misunderstanding: Above Lending vs. Beyond Finance

  
  It appears there's been a fundamental misunderstanding about the services provided. Above Lending does not provide debt negotiation services - this was the role of Beyond Finance, with whom you had been enrolled for 7 months prior to applying for the Above Lending loan. 

  
  Loan Agreement and Terms

  
  On January 11, 2022, you signed a loan agreement with Above Lending for a principal amount of $8,307.91, which included a one-time origination fee of $415.40.  This agreement established a 60-month repayment plan with monthly payments of $232.24 and is enclosed for your reference. 

  
  Addressing Your Specific Questions

  
  1. Why am I being charged $8,426.42 when I never received such funds?

  
  While you received $500 directly as a promotional offer, the remainder of the loan was disbursed to your dedicated account at Beyond Finance to be used for creditor settlements, as outlined in your loan agreement. 

  
  2. Why were debt negotiation services not performed?

  
  Above Lending does not provide or manage debt negotiation services. These services were to be provided by Beyond Finance, and Above Lending has no access to creditor negotiations or settlement activity handled by *************** 

  
  3. Why does Above Lending believe they are entitled to payments?

  
  You made payments from February 2022 until August 1, 2022 (your last successful payment).  After 120 days of non-payment despite weekly collection attempts, your account was charged off on December 30, 2022, with a balance of $8,426.42. 
  
  Payment History

  
  Of the $1,625.68 you paid before defaulting:
  $562.27 was applied to principal
  $1,014.96 was applied to interest
  $48.44 was applied to the origination fee 8

  
  Current Status

  
  Your debt has been sold to ************************* as of March 21, 2025.
  Conclusion

  
  The review indicates that Above Lending fulfilled its obligations under the loan agreement. The $500 deposit you mentioned was part of a promotional offer at the time of loan origination. The primary loan disbursement was sent directly to your dedicated account at Beyond Finance as specified in the loan agreement. If you have concerns about the debt negotiation services provided by **************, we recommend contacting them directly as they are a separate entity from Above Lending.

  
  Moving forward, we recommend you reach out to ************************ at ************** to discuss your account and explore any options they may have available.
  We thank you for your business and the opportunity to better answer your questions.

  
  Regards,
  The Above Lending Team

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I defaulted on a loan with Above Lending due to circumstances out of my control. I explained my situation to Above Lending in detail, letting them know I was going to work with a debt settlement company. They encouraged me not to, indicating they would work with me directly. They assured me they handle all their own collectionsetc. We worked out a payment that they have been auto deducting from my account for a bit now. We also discussed increasing that payment amount at some point but the understanding was I couldnt do it immediately and it would take some time. I was so relieved by their willingness to work with me as I have been through a lot and couldnt make huge payments. Fast forward to today after paying the regularly agreed upon payment since August 24 (last withdraw was 2/28 with the next one scheduled for 3/28) theyve sold my loan to a very aggressive debt collector. I am so confused and hurt that I trusted them and was working with them in good faith. Why would they agree to work with me and pull the carpet from under me without notice?????

  

  Business Response

  Date: 03/26/2025

  RE: BBB Complaint #******** / ******** *******

  
  Ms. *******,

  
  Thank you for reaching out with your concerns about your account with **********************. We appreciate the opportunity to address the issues you've raised and provide clarity on the situation.
  We understand your frustration and want to assure you that we have reviewed your account history thoroughly. Our records show that we have consistently acted in good faith and in accordance with our policies and agreements.

  
  To address your specific concerns:

  
  1. Working with you directly: We did encourage you to work with us rather than a debt settlement company, as this often allows for more flexible and personalized solutions. We appreciate that you chose to do so, and we were able to establish a payment plan that worked for your situation at the time.

  
  2. Payment arrangements: We acknowledge the payment plan we set up together, with monthly payments of $150 starting in August 2024. We're glad this arrangement provided some relief during a difficult time for you.

  
  3. Sale of the debt: While we aim to work with our customers directly whenever possible, there are circumstances where we may need to sell charged-off accounts to third-party debt collectors. This is a standard practice in the lending industry and does not negate the efforts made to work with you previously.

  
  4. Communication: We strive to maintain clear communication with our customers. Our records indicate that during our conversations, we did not guarantee that your account would indefinitely remain with Above Lending, even with ongoing payments.

  
  We want to emphasize that the sale of your debt does not invalidate the payments you've made or the efforts you've put forth. These payments have been applied to your account as agreed.

  
  Moving forward, we recommend reaching out to ************************ at ************** to discuss your account and explore any options they may have available. While we can no longer manage your account directly, we hope that the reduced balance resulting from your payments with us will be beneficial in your future arrangements.

  
  We appreciate your understanding and thank you for your past payments and communication with Above Lending. If you have any further questions about your account history with us, please don't hesitate to reach out.

  
  Kind Regards,
  The Above Lending Team

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23106773
  
  I am rejecting this response because your team absolutely told me my account would remain in house (**** **********). Further I was told by one of your associates this week that the sale of the account was as much of a surprise to them as it was to me as this is a new direction for Above Lending beginning around November of last year. I was also told they fully believed that our agreement would remain in place when developed.
  

  When you make an agreement with someone, especially knowing my situation, it should remain in place. If I had defaulted on our agreement I could see the action you took. Thanks to your sale, the expected payment has increased SIGNIFICANTLY and I once again am going to struggle to be able to afford it. But if I dont pay it, I face a law suit. I did everything I could to do the right thing - even struggling the way I am with my world being rocked by the unexpected.I know this doesnt matter to you and will fall on deaf ears, and I continue to fail to understand why you didnt hold hope your end of the bargain. 

  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 04/03/2025

  RE: BBB Complaint #******** / ******** *******

  
  Ms. *******,

  
  Thank you for your response and for sharing your concerns. We understand that this situation has been challenging, and we appreciate the opportunity to clarify the matter further.
  After a thorough review of our records, we were unable to identify any interaction where our team promised or even implied that your account would remain exclusively with Above Lending or that it would not be sold. As a company, we are committed to working with our customers to ensure best possible outcomes for their situations and we are pleased that we were able to offer you some relief from the original loan payments you had agreed to make. 

  
  It is also true that selling charged-off accounts is a standard practice in the lending industry and Above Lending, as many other companies, may transfer such accounts to third-parties as part of routine financial management while adhering to regulatory compliance and ethical collection practices. 

  
  We sincerely regret any confusion or frustration this situation has caused. All payments you made were applied to your account as agreed, reducing the outstanding balance prior to the sale. 

  
  Following the sale, Above Lending no longer manages your account and we encourage you to reach out to ************************ directly to discuss repayment options. We are unable to reverse the loan sale or to impact how ******************** handles the loan as of the date of the sale.

  
  Kind Regards,
  The Above Lending Team

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23106773
  
  I am rejecting this response because: I continue to disagree but as I suspected, my concerns are falling on deaf ears. The only documentation I have is handwritten notes and an email between myself and Mr. ********** indicating I would no longer be working with a debt settlement company and paying $150 a month until I could pay more. Why on earth would I start paying them directly when I had already made arrangements with a third party unless they gave me good reason not to. 

  
  

   This was a hard ****** learned on my part. I take very meticulous notes and I promise you **** Harrington  assured me they do all their collections in house. I also assure you that their supervisor told me they were just as shocked as I was about the sale of my, and multiple other, loans. While I do not agree with their response (maybe they should listen to their phone calls) it does not appear that my concerns will be appropriately addressed by them. 

  
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Annual percentages explained in contract are not the same.

  

  Business Response

  Date: 03/13/2025

  RE: BBB Complaint #******** / **** *****

  
  Mr. *****,

  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We appreciate the opportunity to address your inquiry regarding the interest charges on your loan. We have thoroughly reviewed your account and would like to provide you with a detailed explanation.

  
  You've noticed two different percentages in your loan documents: *****% and *****%. These numbers are different because they represent different aspects of your loan:
  *****% is the interest rate. This is the cost of borrowing the principal amount of your loan.

  
  *****% is the Annual Percentage Rate (APR). The calculation of the APR includes the interest rate and also the origination fee of $615.47. That is why this number is higher. It is used in lending as a standard to give you a complete picture of the total cost of borrowing.

  
  As listed on the Truth in Lending Disclosure that you received, that total cost of borrowing, including the origination fee and the interest of *****%, is $9,002.44. This means that if you make all your payments based on the scheduled due dates, you will pay $9,002.44 for borrowing the money.

  You can reduce this amount if you make larger and/or additional payments to your loan. More of your payment would be applied to principal, which would reduce the amount of interest that accrues. There is no prepayment penalty for your loan.

  
  We hope this explanation is helpful but feel free to reach our customer service team at should you have any additional questions:

  
  Email: *****************************************************************
  Phone: **************
  We're committed to ensuring you fully understand your loan terms and are here to support you throughout your loan journey. Thank you for being our valued customer.

  
  Kind Regards,
  The ********************** Team
  

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think above lending is charging me too much interest it seems my debt to them is not getting any lower please investigate. 

  

  Business Response

  Date: 03/04/2025

  
  RE: BBB Complaint #******** / *** *******

  
  Ms. *******,

  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We appreciate the opportunity to address your inquiry regarding the interest charges on your loan. We have thoroughly reviewed your account and would like to provide you with a detailed explanation.

  
  Your Loan Details

  
  Based on our records, here are the key details of your loan:

  
  Loan Agreement Date: May 17, 2022
  Principal Loan Amount: $8,863.78 (including a $443.19 origination fee)
  Annual Percentage Rate (APR): 21.6193%
  Interest Rate: *****% annually
  Term: 72 monthly payments of $208.07
  Maturity Date: May 3, 2028
  Total Repayment Amount: $14,981.04

  
  Understanding Your Loan Payments

  
  It's important to note that in the early stages of your loan, a larger portion of each payment goes towards interest rather than principal. This is a standard practice in amortizing loans. As you continue to make payments, you'll gradually see more of each payment applied to the principal balance.

  
  Interest Calculation

  
  Your loan uses a simple interest calculation method. Interest accrues daily based on your outstanding principal balance. The interest rate of *****% annually is fixed for the duration of your loan term.
  

  Paying Down Your Balance

  
  While it may seem like your debt isn't decreasing as quickly as you'd like, rest assured that each payment you make is reducing your balance. However, due to the nature of amortization, the reduction becomes more noticeable as you progress through the loan term.

  
  An Option to Consider

  
  You can make additional payments at any time without penalty. This will reduce your principal balance faster and decrease the overall interest you pay.

  
  We understand that managing loans can be complex, and we're here to help. If you'd like a detailed breakdown of your payment history or have any other questions, please don't hesitate to contact us.

  For your reference, we are including a copy of your loan agreement, payment history, and amortization schedule with this response. 

  
  You can reach our customer service team at:
  Email: *****************************************************************
  Phone: **************

  
  We're committed to ensuring you fully understand your loan terms and are here to support you throughout your loan journey. Thank you for being our valued customer.
  Kind Regards,

  
  The ********************** Team
  

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I narrowed $2000 and after all the fees not disclosed, I am being charged almost $10,000.

  

  Business Response

  Date: 03/04/2025

  RE: BBB Complaint #******** / ***** *****

  
  Ms. *****,

  
  Thank you for reaching out to us through the Better Business Bureau on February 22, 2025. We appreciate your patience as we carefully reviewed your concerns about your loan. We're committed to providing you with clear and accurate information.

  
  -Your Loan Details-

  Principal Loan Amount and Origination Fee:

  Your loan principal is $9,676.03, which includes a $483.80 origination fee.

  
  Loan Agreement Details:

  
  Annual Percentage Rate (APR): 25.1124%
  Interest Rate: *****% annually
  Term: 71 monthly payments of $246.89, with a final payment of $246.88
  Loan Maturity Date: January 16, 2028

  
  Your Progress So Far:

  
  As of February 24, 2025, you have made 37 payments totaling $9,134.93. Your current remaining balance is $6,301.29. We have confirmed that all your payments were applied correctly to your loan.
  

  Total Repayment Amount:

  
  The total repayment amount for your loan is $17,776.07, which includes the principal, interest, and origination fee. Please note that there is no prepayment penalty, so you are welcome to pay off the loan early if you wish, which could reduce the total repayment amount.

  
  Additional Information:

  
  We have included a copy of your loan agreement and amortization schedule for your reference. Our records do not support the statement that you borrowed $2,000, but we hope this explanation helps clarify your situation.

  
  If you have any further questions or concerns, please don't hesitate to contact us. We're here to help and want to ensure that you have all the information you need.

  
  Contact us at:
  Email: *****************************************************************
  Phone: **************

  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them.

  
  Best regards,
  Your Above Lending Team
  

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying off a debt loan through these but have not been receiving any statements from them. In good faith, I trusted them that they will help me get out of debt. I have been paying $535 every month and It turns out that they have been only paying $12 towards the actual loan and keeps the rest of $529 towards finance charge fee. How is this even legal when statements are not even delivered to me, I had to specifically call and request the amortization summary for it.

  

  Business Response

  Date: 02/07/2025

  RE: BBB Complaint ******** / ******** *******

  
  Ms. *******,

  
  Thank you for your patience as we reviewed the concerns you submitted to the Better Business Bureau on February 5, 2025. Weve conducted a thorough review of your account, including your payment history, interest accrual, and principal payments.

  
  Summary of Your Concerns:

  
  - You believe the allocation of your payments between interest and principal is incorrect, as only a small portion is being applied to the principal balance.

  - You expected to receive automatic statements outlining your payment schedule and amortization details.

  
  Account Review & Payment Allocation:

  
  Your loan was originally funded with a principal amount of $21,533.19, and as of February 7, 2025, your current outstanding balance is $20,604.84.

  
  Below, youll find the  detailed breakdown of how your payments have been applied to interest and principal through the end of January 2025. After reviewing your account, we can confirm that these amounts have been correctly applied in accordance with the terms outlined in your loan agreement.
  
  As with all simple interest loans, each payment is first applied to any accrued interest at the time of payment, with the remaining amount going toward the principal. In the early stages of the loan, a larger portion of each payment is allocated to interest. However, as your principal balance decreases, less interest accrues, and more of each payment is applied toward reducing the principal. Making additional payments directly toward the principal can speed up this process and also help lower the total interest paid over the life of the loan. There is no prepayment penalty, so you have the flexibility to pay off your loan early if youd like to minimize further interest accrual.

  
  Statements & Amortization Schedule:

  
  At this time, Above Lending doesnt issue recurring loan statements. Real-time information about your loan, including current balance, due dates, payments received and payments due, it is provided within your online portal, which is available to you 24/7. 
  We have attached a copy of your signed loan agreement, dated June 19, 2024, along with your current payment amortization schedule for further reference . If you have any additional questions or need further assistance,  including an updated amortization schedule at a later date,, please dont hesitate to reach out to us at *************************************** or (800) 201-2295were happy to help.

  
  We appreciate your business and the opportunity to provide more clarity regarding your loan.
  Best regards,

  
  The Above Lending Team

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent Loan Alert: Above Lending and Cross ********** I am writing to bring attention to a fraudulent loan application associated with Above Lending and its affiliate, ****************. I have neither signed nor authorized any loan products through these organizations. Yet, they have fraudulently initiated a loan request under my name.Fortunately, the loan application was denied. However, I am deeply concerned about the potential impact this unauthorized inquiry and subsequent denial could have on my creditworthiness. This incident reflects a severe breach of trust and raises questions about the integrity and security practices of both Above Lending and ****************, along with their ************* is clear that these entities acted fraudulently in seeking to create a loan on my behalf. Consumers should exercise extreme caution when dealing with these organizations, which may be engaging in unethical or even criminal behavior. This situation underscores the importance of vigilance when protecting personal and financial information.I urge others who may have experienced similar issues to report any suspicious activity immediately to the appropriate authorities and take steps to safeguard their credit.

  

  Business Response

  Date: 11/22/2024

  RE: BBB Complaint #******** / *** ***

  
  Mr. ***,

  
  Thank you for your patience as we reviewed your complaint submitted through the Better Business Bureau on November 19, 2024. We have carefully investigated your concerns, including the loan application process and the Notice of Adverse Action you received.

  
  Summary of Your Complaint:

  
  You believe Above Lending and **************** initiated a loan request in your name without your explicit consent, leading to an application denial and the issuance of a Notice of Adverse Action.

  
  Our Findings:

  
  It appears that you spoke with , Accredited Debt Relief (ADR) on October 28, 2024 about debt resolution options. Above Lending partners with *** to offer loan options to qualified applicants and, during the call, the *** agent discussed the possibility of pursuing pre-approval for a loan with Above Lending. You confirmed that you wanted to proceed with submitting your information to underwriting. In the same call, the *** agent informed you that you did not qualify for the loan option, but were eligible for a debt resolution program (not offered through Above Lending).

  
  As part of the standard process when receiving these types of applications, Above Lending conducted a soft credit check, which does not impact your credit score and is only visible to you. Because the application didnt meet Above Lendings eligibility criteria, we sent you an Adverse Action Notice letting you know about the denial decision. 

  
  We hope this explanation clarifies your situation. If you have further questions, please feel free to contact us at ************************************ or **************. Thank you for allowing us the opportunity to address your concerns.

  
  Regards,
  The Above Lending Team

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last payment was set at October 16, 2024. I have paperwork proving it! I got ahold of a representative on the phone and was told that I have 2 more years of payments.This is absolutely ridiculous. I have had this last payment date on my mind for years. They took an unexpected payment out this month and my other bills and bank account are now going to be messed up. Not only are they incorrect but they are causing me undue stress.I will be contacting the better business bureau, and any news outlets that are willing to hear me ****** not do business with the crooks and con men at Above Lending!This is on my profile..My Account Program Name ********** Enrolled Since10/24/21 Program Term 36 Deposit Frequency Monthly Deposit Amount $227.52

  

  Business Response

  Date: 11/21/2024

  RE: BBB Complaint #******** / *** *******

  
  Ms. *******,

  
  Thank you for your patience while we reviewed the complaint you submitted through the Better Business Bureau on November 18, 2024. We have carefully reviewed the details of your concerns and conducted a thorough review of your loan application process, account details, and interactions with our team.

  
  Summary of Your Complaint and Desired Resolution:

  
  You mention that your agreement shows a maturity date of October 16, 2024, but you have since been informed that two additional years of payments are required, extending your maturity date to November 16, 2026.

  
  You are requesting a refund for the recent payment of $227.30 from October 16, 2024, as well as the closure of your account, as you believe you have fulfilled your repayment obligations.

  
  Our Findings:

  
  On May 13, 2022, a Beyond Finance agent transferred you to Above Lending with an invitation code to apply for an Above Graduation Loan. At that time, it appears that you were six months into your 36-month debt resolution program with Beyond Finance. Our agent explained that the Above Graduation Loan would allow you to "graduate" early from your debt resolution program and that the loan funds would then be provided to Beyond Finance, deposited into a dedicated account, and used to settle your enrolled creditors.
  You selected one of the loan offers presented and signed the loan agreement outlining the agreed-upon terms.

   

  The terms of your loan are included below as reference and a copy of your loan agreement is included with this response for your convenience.

  
  Loan Number: 14400999
  Amount Financed: $7,727.11
  Finance Charge: $4,547.09
  Total of Payments: $12,274.20
  Amount Given To You Directly: $1,000.00
  Annual Percentage Rate: 22.16%
  Interest Rate: *****% (Annually)
  Monthly Payments: $227.30 (starting 06/16/2022)
  Loan Term: 54 Months
  Maturity Date: 11/16/2026

  
  Proceeds of your loan were used by Beyond Finance to settle your debts; however the terms of your loan are not the same as those of your debt settlement program. The current outstanding balance for your loan is $4,731.33 and the maturity date remains 11/16/2026 as indicated in your loan agreement. 

  
  As of November 21, 2024, your account is past due by five days, as we have not received your payment of $227.30 that was due on November 16, 2024. To avoid any negative impact on your credit, we encourage you to contact us and work with us to bring your account back into good standing. You can reach us at *************************************** or **************.

  
  We thank you for your business and the opportunity to better answer your questions.

  
  Regards,
  The Above Lending Team
  

  
  

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ABOVELENDI. I have no contractual agreement with ABOVELENDI, and they have not provided the original agreement as I requested.

  

  Business Response

  Date: 11/20/2024

  RE: BBB Complaint ******** / Thuresia White

  
  Ms. *****,

  
  Thank you for your patience while we reviewed the complaint you submitted through the Better Business Bureau on November 12, 2024. We have carefully reviewed the details of your concerns and conducted a thorough review of your loan application process, account details, and interactions with our team.

  
  Summary of Your Complaint:

  
  You assert that you are not liable for the debt, as you do not have a contractual agreement with Above Lending.
  You state that you have not received a copy of the original loan agreement despite previous requests.
  You are requesting removal of the negative tradeline from your credit report.

  
  Our Findings:

  
  Loan Agreement:

  On November 16, 2022, you spoke with a sales representative who presented a loan offer to you from Above Lending and outlined the loan terms, including the amount financed, origination fee, payment schedule, and interest rate. You signed the loan agreement via ******** the same day and received a copy for your records.
  Payments Made: You successfully made your first three bi-weekly payments:

  12/05/2022: $321.30

   12/24/2022: $321.30

  01/27/2023: $321.30

  
  After this, no further payments were received, and your account first became delinquent on February 15, 2023.

  
  Collection Attempts:

  Our collections team contacted you multiple times via phone and email to resolve the delinquency.

  
  On February 14, 2023, we spoke briefly with you. During the call you stated you could not make the past-due payment and declined to schedule any payments.
  Follow-up attempts through the end of February and March 2023 were unsuccessful. On April 28, 2023, you expressed disinterest in discussing the matter.

  
  Charge-Off:

  Due to non-payment and lack of further communication, the loan was charged off on May 16, 2023.

  We also found no record of incoming communications from you requesting additional documentation during this period or afterwards.

  
  Credit Reporting:

  
  Above Lending currently reports credit to both Experian and Equifax, with our most recent update completed on October 28, 2024.

  
  For your account, the delinquency was first reported in March 2023 following 30 days after your payment due date. The account status was later updated to "charged off" on May 16, 2023.

  
  Based on this timeline, we are unable to make any changes to the information currently being reported, as we believe it to be accurate and consistent with the details outlined above.

  
  Closing:

  
  Attached to this response, you will find a copy of your signed loan agreement with Above Lending, dated November 16, 2022. We hope this document provides clarity regarding the loan terms and your promise-to-pay obligations.

  
  As of November 20, 2024, your account remains in a charged-off status. However, our team would welcome the opportunity to discuss options regarding the remaining loan balance and potential payment solutions that may be available to you. Please dont hesitate to reach out to us at ************************************ or **************.
  We thank you for your business and the opportunity to better answer your questions.

  
  Regards,
  The Above Lending Team