Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint I have is against Above Lending because they are partnered with Beyond Finance but the two claim to be separate but if you ****** addresses its the same on SW Fwy in *******. Well they claimed to have consolidated my debts but on my credit report its still showing negative I reported to them and they told me it was going to fall off, that was 4 months ago and its still on there. Plus I received a statement from IRS stating they only clear a little over 3000 when the debt was almost 8 thousand. Ironically Im paying for the whole amount per my consolidation agreement, so they breached the contract, and I ceased payment until resolved so of course both sides are placing the blame on one another, and telling me it will clear just keep paying, well they have sent the debt into a charge off state which is still hurting my credit as does the negative amount they left remaining. These companies are operating in deception and need to be held accountable

  

  Business Response

  Date: 04/11/2024

  ********************,
  
  We are writing in response to the complaint that you submitted to the Better Business Bureau on March 25, 2024.
  
  Based on our review, it appears that you are dissatisfied with the results of your debt resolution process and with how Above Lending has handled your inquiries leading up to this complaint.
  
  Please note, Above Lending and Beyond Finance are two separate companies that are affiliated through common ownership. You entered into a debt resolution program with Beyond Finance and after qualifying for a loan through Above Lending, you signed the loan agreement on April 13, 2023. Here, at Above Lending, we are only able to assist you with inquiries relating to your loan.
  
  Our records indicate that you contacted Above Lending several times since executing your loan agreement with questions and/or concerns about your Beyond Finance program. Each time, the Above Lending agent advised you that we are not able to answer these questions and directed you to reach out to Beyond Finance. Above Lending is a separate company, we do not handle Beyond Finance programs nor are we able to access those records or advise you on current status or next steps.
  
  You have discontinued payments on the Above Lending loan starting with December 2023. Above Lending continues to manage this loan as it would any other loan that is in default, which includes charge-off and negative reporting to the credit bureaus.  Please reach out to us at ************** if you would like to set up repayment arrangements.
  
  Regards,
  
  The Above Lending Team

  

  Business Response

  Date: 04/11/2024

  ********************,
  
  We are writing in response to the complaint that you submitted to the Better Business Bureau on March 25, 2024.
  
  Based on our review, it appears that you are dissatisfied with the results of your debt resolution process and with how Above Lending has handled your inquiries leading up to this complaint.
  
  Please note, Above Lending and Beyond Finance are two separate companies that are affiliated through common ownership. You entered into a debt resolution program with Beyond Finance and after qualifying for a loan through Above Lending, you signed the loan agreement on April 13, 2023. Here, at Above Lending, we are only able to assist you with inquiries relating to your loan.
  
  Our records indicate that you contacted Above Lending several times since executing your loan agreement with questions and/or concerns about your Beyond Finance program. Each time, the Above Lending agent advised you that we are not able to answer these questions and directed you to reach out to Beyond Finance. Above Lending is a separate company, we do not handle Beyond Finance programs nor are we able to access those records or advise you on current status or next steps.
  
  You have discontinued payments on the Above Lending loan starting with December 2023. Above Lending continues to manage this loan as it would any other loan that is in default, which includes charge-off and negative reporting to the credit bureaus.  Please reach out to us at ************** if you would like to set up repayment arrangements.
  
  Regards,
  
  The Above Lending Team

  

  Business Response

  Date: 04/11/2024

  ********************,
  
  We are writing in response to the complaint that you submitted to the Better Business Bureau on March 25, 2024.
  
  Based on our review, it appears that you are dissatisfied with the results of your debt resolution process and with how Above Lending has handled your inquiries leading up to this complaint.
  
  Please note, Above Lending and Beyond Finance are two separate companies that are affiliated through common ownership. You entered into a debt resolution program with Beyond Finance and after qualifying for a loan through Above Lending, you signed the loan agreement on April 13, 2023. Here, at Above Lending, we are only able to assist you with inquiries relating to your loan.
  
  Our records indicate that you contacted Above Lending several times since executing your loan agreement with questions and/or concerns about your Beyond Finance program. Each time, the Above Lending agent advised you that we are not able to answer these questions and directed you to reach out to Beyond Finance. Above Lending is a separate company, we do not handle Beyond Finance programs nor are we able to access those records or advise you on current status or next steps.
  
  You have discontinued payments on the Above Lending loan starting with December 2023. Above Lending continues to manage this loan as it would any other loan that is in default, which includes charge-off and negative reporting to the credit bureaus.  Please reach out to us at ************** if you would like to set up repayment arrangements.
  
  Regards,
  
  The Above Lending Team

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21485353
  
  I am rejecting this response because:

  I am still at a lost i signed the agreement because I was shown that all my loans were consolidated but Im learning post agreement that they are not, and since they are taking that approach I think my complaint should be against Beyond Finance, because they are the entity that caused all of the deception and then passes responsibility to Above Lending
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/15/2024

  ********************,

  Thank you for your response.

  Above Lending is, as always, happy to help you and answer any questions that you may have about your loan.

  Regards,
  Above Lending Team

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21485353
  
  I am rejecting this response because: Even though they are not directly related, the are affiliated to some degree, and its not fair to the consumer to pay for a consolidation loan thinking all debts are consolidated just to find out that their affiliates only consolidated a portion and Im still being dinged on my credit report for the remaining portion of the debt. They should father some of that blame as well because they provide means for a company to mess over their customers and void their agreement.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/24/2024

  **********************,

  Please reach out to Beyond Finance for more details about how the program works and how your enrolled debts are being handled. Once Beyond Finance receives the funds from your Above Lending loan, it can take up to 90 days for all your enrolled debt to be resolved. As previously mentioned, here, at Above Lending, we do not have access to your program records and are not able to assist with any further inquiries about it.

  We will consider this complaint closed.

  Above Lending Team

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has not tried to resolve my issue after paying them in FULL to continue to process another payment from my bank account which I stopped payment on and now they are sending me to collection for $100.00 AFTER PAYING THEM OVER $14,030.00

  

  Business Response

  Date: 03/19/2024

  March 19, 2024

  Dear ****************, 
  Thank you for your patience while we reviewed the complaint you submitted through the Better Business Bureau on March 7, 2024. We have carefully reviewed the details of your concerns and conducted a thorough review of your loan application process, account details, and interactions with our team.

  
  Summary of Your Complaint

  We understood your complaint to be as follows:

   On February 28, 2024, you attempted to pay off your loan with Above Lending, expecting no further payments to be debited from your bank account. 

   You received a debt collection notice for $100.25, which you believe needs to be corrected.

  We attempted to debit a recurring ACH payment for $224.57 from your checking account on March 4, 2024, leading you to contact Above Lending for clarification and to ensure your account was correctly settled.

  Our Response

  We have conducted a thorough review of your phone communications with us on February 28, March 1, March 4 and March 6, 2024.  It appears that due to you terminating the calls before we could confirm all the necessary information, the full payoff transaction was not processed and your recurring loan payment was not terminated at the time of these calls.

  Please note, the payoff amount that was processed was reduced by the amount of the payment, meaning that you would not have paid, in total, more than the payoff amount quoted to you. As you placed a stop payment instruction with your bank, the regular loan payment was rejected, leaving an unpaid loan balance. 

  We understand that this has caused you a lot of concern and frustration and, as a gesture of good faith, weve adjusted your account to reflect a zero balance. We will report your account as paid in full to the credit bureaus, please allow 30 to 60 days for the credit bureaus to update your account status to reflect "zero balance, paid in full. 
  

  We appreciate your patience and understanding as we resolve this matter. If you do have additional questions or concerns, please contact us by emailing us at *************************************** or by calling us at **************.
  

  Sincerely,
  Complaints Department | Above Lending
  Email: **************************************
  Phone: **************
  Address: ******************************************************************************
  Hours: 8:00 am - 7:00 pm CST Monday - Friday

  
  

• Initial Complaint

  Date:02/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by Above Lending in 2023 in regards to debt settlement. I avoided them initially as I expected it was another loan shark (turns out it was...).After speaking on the phone with a representative, they confirmed that is was NOT like an auto-loan, in that the full amount to be loaned included the interest, and that I would only pay the set amount [around 6,200$]. I went over this at length, asking multiple questions regarding minimum vs. maximum payment; and was EXPLICITLY instructed that there would be NO DIFFERENCE in the total loan balance- regardless if I payed the minimum, or a much higher installment. This sounded like a reasonable debt consolidation plan at the start. The representative (of which I've requested the recorded phone call and have been denied) detailed that I would be loaned a lump sum of around $6,200 to pay off my consolidated debt with ************** [a CA based program] which I had about $5,000 remaining. After going over the debt parameters MULTIPLE times, I was reassured that the total loan would not exceed the number quoted to me, regardless if I payed the minimum, or if I payed in $1,000 installments; paying it off in 6months vs. 5 years. This seemed too good to be true, but seemed in line with the company's supposed "ethos". I would pay ***** over the course of the loan which seemed reasonable for a lump sum now, to clear my debt, and begin to repair my credit score.... or so I thought.After a few months I call the company to inquire as to why my total balance has not changed; I've been paying the 200$/mo for around 6 months which means my loan should be down around 1-*****. Yet it had barely moved a few hundred dollars. I was livid. After reaching a representative, I was told an ENTIRELY different subset of rules surrounding the loan. Contrary to my initial conversation- they said this was like an auto-loan; and the interest was accumulating at a much higher rate and the interest was not "fixed". out of words

  

  Business Response

  Date: 03/01/2024

  March 1, 2024

  Dear ********************, 
  Thank you for your patience while we reviewed the complaint you submitted through the Better Business Bureau on February 19, 2024. We have carefully reviewed the details of your concerns and conducted a thorough review of your loan application process, account details, and interactions with our team.

  Summary of Your Complaint

  We understood your complaint to be as follows:
  You believe you did not receive correct information about the loan and expected that the total repayment amount would be around $6,200.
  You believe that you were told different information about loan terms when you reached out to Above Lending after having made loan payments over the course of a year. 
  

  Our Response

  Our loans are designed to assist customers with graduating from their debt settlement programs. Above Lending Graduation loan provides funds that are used to settle outstanding debts and, by making on-time payments, our customers are able to start rebuilding their creditworthiness sooner. 

  Based on our review of your conversation with our agent on February 15, 2023, these loan details were explained to you. The Amount Financed for your loan was $5,865.60. The Finance Charge that includes the $303.72 Origination Fee was $4,592.75 based on the *****% interest rate. The Total Amount you would pay, if making payments of $183.48 over the course of 57 months, would be $10,458.35. You confirmed that you understood this.

  Following the call, you received the Installment Loan Agreement and Truth-In-Lending disclosure with this information in writing; you signed this Agreement on February 16, 2023.

  The agent also discussed a hypothetical scenario of "if you win a lottery" with you and explained that if you pay off the loan early, there would not be a pre-payment penalty charged. Paying off the loan early, whether by making higher payments during the loan term or with a single lump-sum payment would prevent additional interest from accruing and reduce the total amount you pay over the life of the loan.
  Based on our records, we were not able to locate any indication that our agents told you that the total amount you would pay over the life of the loan would be $6,200. On the contrary, discussions about interest rates and accrual and the total amount of repayment indicated that this loan is not a zero-interest loan.

  Currently, you have made 11 monthly payments. At the start of the loan, a higher portion of each payment is allocated to cover the loan interest with a smaller portion allocated to reducing the principal.  With loan balance getting smaller over time as you make payments, the interest portion of the payment goes down, while the principal portion of the payment increases.

  We also found no record of communicating to you that loan interest is not fixed. The interest rate is fixed at *****% and it does not change throughout the life of your loan. The accrued interest is added to your loan balance every month and each payment you make goes to pay off the accrued interest and then to reduce your principal loan amount.

  Your satisfaction is our top priority, and we are here to provide any  further assistance you may need. If you do have additional questions or concerns, please contact us by emailing us at *************************************** or by calling us at **************.

  Sincerely,
  Complaints Department | Above Lending
  Email: **************************************
  Phone: **************
  Address: ******************************************************************************
  Hours: 8:00 am - 7:00 pm CST Monday - Friday

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21311058
  
  I am rejecting this response because:

   

  I have requested the recorded phone call with ******* who lied throughout the duration of our discussion;  and have been denied. Until the recording of our conversation is made available, any reiteration of the terms of the loan is not helpful. I was told many things that did not align with the finalized agreement.

   

  This is predatory lending by definition, when the representative for the company says what ever they can to persuade a consumer to sign; it's simply poor company behavior,  and absolutely disingenuous.

   

  I reject Above Lending's long-winded attempt at justifying their dishonest way of doing business.
  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/04/2024

  March 4, 2024

  Dear ********************, 
  

  Thank you for your response. Above Lending records calls for quality assurance and training purposes. As we mentioned previously, our policies and privacy considerations do not permit sharing of these call recordings with our customers or other third parties.
  

  The loan documents you executed contain disclosures of the loan terms and, to reiterate, there was no representation made to you that the loan would be a zero interest loan.
  Please reach out should you have any additional questions or require our further assistance.
  

  Sincerely,
  Complaints Department | Above Lending
  Email: **************************************
  Phone: **************
  Address: ******************************************************************************
  Hours: 8:00 am - 7:00 pm CST Monday - Friday

  Customer Answer

  Date: 03/09/2024

   
  Complaint: 21311058
  
  I am rejecting this response because:
  
  
  This is meaningless double-speak that is simply justifying the fact you encourage employees to lie to consumers, and you're touting how proud the company is that they hid crucial terms, deceptively- within a **** that prohibits access to the recorded calls where assurity was made on terms. A high percentage of individuals trust representatives to be truthful when representing their company...
  
  You (not the company- You; whomever is responding to these claims) how does it feel to be part of the very system that crushes hundreds of millions of americans every year? "Representing" these payday loan shark grifters that dress up the place like its a legitimate financial company. You make me sick. You people prey upon the poor and disenfranchised to squeeze an extra few cents on the dollar. Despicable.
  
  
  With the lowest of courtesy,
  
  ***************************

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already sent that

  Customer Answer

  Date: 02/02/2024

  About 1 yr I called Above Lending to consolida 3 Credit Cards the game a final figure of$4686.00.the payment amount was.  $214.00 after checking I saw that was higher than the above **** They told me there fees which brought the loan amount approx ******* I enquirer the told me of all the fees and out of $214.66 ***** went to principal and the rest went to fees including $4.00 a day. Yesterday I tried for refinance the remaining balance the and was No,At this current interest rate and fees it will *********** yrs. With the total pay back over$11,000.00 on a ******* settlement fee . Can they do this and can I get rid of the loan? I am 74 and have very very limited income and I also live alone, Please help they are taking advantage of a senior citizen.

  

  Business Response

  Date: 02/16/2024

  February 15, ****

   

  Dear **************,

  Thank you for your patience while we reviewed the complaint you submitted through the Better Business Bureau on February 5, ****. We have carefully reviewed the details of your concerns and conducted a thorough review of your loan application process, account details, and interactions with our team.

  Summary of Your Complaint

  We understood your complaint to revolve around the following points:
  ?  You are not satisfied with the repayment period and the interest and finance charges of your loan.
  ?  You expressed a desire to refinance your loan.
  ?  Being a senior citizen on a limited income, you believe that the loan terms are burdensome.

  Our Response

  We understand your concerns regarding the repayment period and associated costs. We aim to make your monthly payments manageable, sometimes extending the repayment period to keep these payments within your budget needs.

  During the August 1, 2022 call, the Above Lending agent presented several loan offers to you. You declined two of these offers, primarily due to them including a cashback option. The agent then presented two additional options, emphasizing no prepayment penalty: Option 1 with a monthly payment of $216.16 for 55 months and Option 2 with a monthly payment of $240.56 for 46 months. You opted for the latter, the lower monthly payment of $216.16, providing you the flexibility to better manage your budget.

  During the call, the Above agent applied no pressure for an immediate decision to accept the loan. The agent clarified that you only needed to select an offer, which would allow the agent to create a loan application for you so it can be reviewed for approval by Above Lendings team.

  After our team reviewed and approved your application, we sent you detailed loan documents outlining your loan terms, including the APR, repayment schedule, the monthly payment amount, and the total amount you would pay over the life of the loan. Sending a written loan agreement ensured you had the necessary information to make an informed decision about whether you wanted to proceed with the loan. It appears that the total amount of repayment that you mention in your complaint, aligns with the amount disclosed to you in the loan documents ($11,795.85).

  In the afternoon of August 2, 2022, we reached out to check if there were any additional questions that we could answer about the loan documents or terms. During this call, the agent addressed monthly payment questions and asked that you log into your customer portal at your convenience and sign the loan agreement, if you wanted to proceed with the loan. After the call concluded, you proceeded to sign the loan documents. By signing the loan documents, you agreed to the offered terms.
  
  In our review, we noted a minor fluctuation in your final monthly payment amount compared to the original offer provided to you via phone. The final monthly payment of $214.47 is lower than the original payment amount of $216.16 per month. This slight difference is attributed to the timing between when the offer was made on the first day and the signing of your loan agreement on the second day. Timing can affect the calculation of the initial payment, leading to this minor adjustment.

  Our loans are designed to assist customers in graduating from their debt settlement programs by providing funds that are used to settle outstanding debts and, by making on-time payments, to start rebuilding their creditworthiness. Our loans are simple-interest loans, which means that in addition to just paying the principal amount of the loan, you also have to pay the interest. You can reduce the interest you pay over the life of the loan by paying the loan off early; there is no penalty for prepayment.

  While Above Lending does not offer refinancing options, you can seek to refinance your loan with any lender, bank, or credit union of your choice to find terms that better match your finances.

  We may be able to offer you some options (such as temporary payment reduction) to allow you to get back on track with your loan payments in the meantime, please reach out to us so we can discuss what may best fit your needs.

  And, of course, if you do have additional questions or concerns, we're more than happy to address them as well. Your satisfaction is our top priority, and we are here to provide any further assistance you may need.

  Please contact us by emailing us at *************************************** or by calling us at **************.

  Sincerely,

  Complaints Department | Above Lending
  Email: **************************************
  Phone: **************
  Address: ****************************************************************************** Hours: 8:00 am - 7:00 pm CST Monday - Friday 

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The interest charged to my account are calculated correctly, the loan is base on 21% of a now ****$ loan 1699$ for the year divided by 12 is 141$ in interest substrate from 353$ payment the interest and principal on the statements dont add up to be correct more of the payments is going to interest than the principal. I called with a complaint they claim its right but my calculation says different, on 10000$ original loan Ive paid 4200$ and still have **** $ on the loan .

  

  Business Response

  Date: 02/08/2024

  February 8, 2024
  

  Dear Ms. **************************** you for your patience while we reviewed your complaint. We recognize that this situation has been confusing and possibly frustrating for you. We appreciate you taking the time to bring this matter to our attention. 
  

  We have carefully reviewed the details of your concerns and will outline our investigation and propose the next steps. 
  

  Summary of Your Complaint
  

  We understood your complaint to revolve around the following points:
  

  You believe that the interest charged on your loan has not been calculated correctly.
  You have observed that a larger portion of your monthly payments (than you understood) is being allocated towards interest rather than principal reduction.
  You previously raised these concerns, and although it was asserted that the calculations were correct, your own calculations suggest a different scenario, leading to confusion and dissatisfaction. 
  

  Our Response
  

  Our loans are calculated using simple interest. This means that the interest you pay is calculated on the principal amount, not on any accumulated interest over time. For each payment made, part of the payment  goes towards the outstanding interest first, and the remaining amount of the payment goes towards reducing the principal balance. In the initial stages of your loan term, a larger portion of each payment goes towards the outstanding interest, with a smaller portion going towards the principal balance, as the amount of outstanding interest is based on a higher principal balance.
  

  For a loan Amount of $10,890.87, with an interest rate of 26% per year and a payment of $353.17 per month, heres how it works:
  

  On the day you get the funds, interest begins to accrue on the original loan amount of $10,890.87. By the time your first payment is due, a total outstanding loan amount is $11,089.02.
  

  When you make a monthly payment of $353.17, part of that money covers the interest, and part reduces the principal. 
  

  For the first payment of $353.17, $211.82 goes to interest, and $141.35 reduces your principal to $10,742.69.
  

  Next month, we calculate interest on the new principal balance ($10,742.69), not the original $10,890.87. Interest will continue to accrue and be applied to the balance until the next payment is made, at which point the balance will be $10,938.36. You would see a bit more of your payment going to reduce the principal, and a bit less to interest. With a 2nd payment of $353.17, $202.33 goes towards interest and $150.84 goes towards the principal. Once the payment is applied the new principal balance reduces to $10,591.93. This cycle of applying interest, and making payments continues, reducing  the principal balance over time - the longer you have been making payments, the larger the amount of your payment is allocated to pay down the principal balance. 
  

  Over four years, the total interest paid on a loan of $10,890.87 with an annual interest rate of 26%, assuming timely monthly payments of $353.17, would be $5,708.11. This calculation assumes that all payments are made regularly and on time without making extra payments and would coincide with the amounts disclosed to you prior to you signing the loan agreement.
  Its important to note that a late payment can increase the amount of your payment that goes towards interest (because more interest accrued while the payment was outstanding, on a higher amount), reducing the amount that goes towards your principal. A late payment will extend the time it takes to reach the break-even point, where more of your payment is applied to the principal than to interest, but it will happen.  
  

  If, on the other hand, you make higher payments, the difference will always be used to further reduce the principal of your loan, which means that the loan balance will be lower and less interest will accrue before your next payment.  If you pay the loan off early, there is no prepayment penalty. If you make your regular monthly payments, you will pay the full amount of interest as disclosed in your loan agreement.
  

  Conclusion
  

  Based on the above, we have found no errors in the matters you raised. However, if you do have additional questions or concerns, we're more than happy to address them. Your satisfaction is our top priority, and we are here to provide any  further assistance you may need.
  

  Please do not hesitate to contact us by emailing us at *************************************** or by calling us at **************.
  

  Sincerely,
  Complaints Department | Above Lending
  Email: **************************************
  Phone: **************
  Address: ******************************************************************************
  Hours: 8:00 am - 7:00 pm CST Monday - Friday
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Above lending, overcharged for my debt, payments were higher then I agreed to, the amount remaining o. My credit report was the original amount borrowed. I recently checked my credit report 10/06 my accounts were all paid in good standing, now I look and above lending is inquiring for another loan now. My ss number was flagged no one should have been able to do a hard inquiry. I will be retaining a lawyer and fighting this company on both loans. I am not sure exactly how, this company is a scam, do not deal with them, they will charge you more then you agreed to borrow and tell you there is a huge fee on everything they do, I have paid this company plenty of my money, I refuse to sit back and allow them to railroad me into more debt, ruined credit ect.

  

  Business Response

  Date: 11/16/2023

  Dear ******************,

  Thank you for your patience while we reviewed your complaint. We appreciate you taking the time to bring this matter to our attention.
  We have carefully reviewed the details of your concerns and will now outline our investigation and proposed next steps.

  
  Summary of Your Complaint

  We understood your complaint to revolve around the following points:
  ?  The customer felt overcharged for debt.
  ?  Higher payment than agreed upon.
  ?  Incorrect information on the credit report.
  ?  Unauthorized hard inquiry on Social Security Number.

  Summary of Investigation

  In your complaint, you claim that Above Lending has overcharged for your debt.
  As part of our investigation into your complaint, we carefully examined your account and reviewed a call that took place on June 27, 2022 between you and an Above Lending agent at the time of your application. During this call, the agent presented you with multiple Above Lending offers, which included your monthly payment amount, and an offer for cash-back.
  We have carefully examined your account and found that all calculations were made in accordance with the Truth in Lending Act (TILA) and were accurately presented to you verbally by the Above Lending Agent and on the written and signed Truth in Lending Disclosure Statement and Loan Agreement.

  The complaint also stated that the bi-weekly payments were higher than agreed upon. We reviewed your loan setup and compared it to the Truth in Lending Disclosure statement and Loan Agreement signed on June 6, 2022, and confirmed that the payment amounts match. You agreed to your annual percentage rate, your amount financed, and the total amount of your payments.

  This is the full amount you will pay if you only make the minimum payments. Above Lending does not charge a prepayment fee, so you always have the option to pay off the loan faster by paying more than your minimum payments or by completely paying off the loan in full prior to the end of your loan term.Doing this will reduce the total cost of the loan.In response to your claim that there is incorrect information on your credit report, our investigation revealed no inaccuracies in the reported details. If you believe there are any discrepancies, we encourage you to provide specific information via a credit dispute process.As for the unauthorized hard inquiry on your Social Security Number, our investigation revealed that Above Lending has made no hard inquiries on your credit since the installment loan was initially opened.

  However, we understand that this may be a cause for concern, and we encourage you to monitor your credit report closely for any unauthorized activity.
  

  Conclusion

  After review, it was found that the agent provided you with accurate information during your initial call and your Installment Loan Agreement and Truth in Lending Disclosure Statement, both signed by you on June 6, 2022, clearly outline the following:

  ?  Your monthly payment amount,
  ?  Your annual percentage rate,
  ?  The finance charge associated with your loan,
  ?  The amount financed, and
  ?  The total sum of payments.

  In light of the results of our thorough investigation, we have found no errors in the matters you raised.However, we understand that you may have specific questions or concerns that require further clarification. Please do not hesitate to reach out to us directly, and we will be more than happy to address any additional inquiries you may have. Your satisfaction is our top priority, and we are here to provide you any further assistance you may require.

  Please do not hesitate to contact us by emailing us at *************************************** or by calling us at **************.
  

  Sincerely,

  
  Complaints Department | Above Lending
  Email: **************************************
  Phone: **************
  Address: ***********************************************************************************;Hours: 8:00 am - 7:00 pm CST Monday - Friday 

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Above Loaning along with ************** have pushed me to get this credit. They Called me to say they will assist me with diminishing my solar panel loan fee significantly. Requested that I quit paying GoodLeap and they will do a settlement, the settlement was for a similar sum nothing got decreased and pushing me without a decision and GoodLeap taking steps to come and take my solar panels off in the event that I didn't pay I didn't have a choice then getting Above Loaning credit. Original Goodleap Loan was $250 dollars a month and now with Above Lending Im paying $864 a month.For the past 16 months I have not made any late payments to Above Lending and today I have decided to give them a call to ask about my remaining balance. My remaining balance is still the same and I had asked her why was there no change in my balance if I have been paying, she said I had agreed to pay $60,000 and that they were charging me $30,000 interest. I definitely did not agree to this.Thank you I really hope you can help me And for other people be aware of this hideous companies that take advantage of people like me.

  

  Business Response

  Date: 08/14/2023

  Dear **********************, 
  

  Thank you for your patience while I reviewed your complaint. I appreciate you taking the time to bring this matter to our attention. 
  

  I have carefully reviewed the details of your concerns and will now outline my investigation and proposed next steps.  
  

  Summary of Your Complaint
  

  Ive understood your complaint to revolve around the following points:
  You felt pushed into applying for an Above Lending loan.
  There was an increase in your Above Lending monthly payment amount versus your monthly ************** deposit amount.
  You did not agree to the overall amount of the loan. 
  

  Summary of Investigation
  

  In your complaint, you stated that Above Lending and ************** pushed you into applying for an Above Lending loan. We regret that you felt pressured into any decisions by ************** and/or Above Lending. Above Lending has no participation in, or oversight of, your interactions with **************. Above Lending and ************** are separate entities and any concerns you have with ************** will need to be directed to them. For Above Lending, our investigation shows that normal sales practices and procedures were followed.
  

  As part of our investigation into your complaint, we reviewed a call that took place on April 12, 2022 between you and an Above Lending agent at the time of your application. During this call, the agent presented you with your Above Lending offer, which included your monthly payment amount. This monthly payment amount was also presented to you in your Truth in Lending Disclosure Statement before you agreed to the loan. 
  

  In your signed Truth in Lending Disclosure Statement, you agreed to your annual percentage rate, your amount financed, and the total amount of your payments. This is the full amount you will pay if you only make the minimum payments. Above Lending does not charge a prepayment fee, so you always have the option to pay off the loan faster by paying more than your minimum payments, or by completely paying off the loan in full prior to the end of your loan term. Doing this will reduce the total cost of the loan.
  

  Conclusion
  

  After review, it was found that the agent provided you with accurate information during your onboarding call and your Installment Loan Agreement and Truth in Lending Disclosure Statement, both signed by you on April 15, 2022, clearly outline the following: 
  Your monthly payment amount,
  Your annual percentage rate, 
  The finance charge associated with your loan, 
  The amount financed, and 
  The total sum of payments. 
  

  Given the results of the investigation, we unfortunately cannot modify or void your loan, and Above Lending does not have the option to refinance the loan at this time.
  If you are having difficulties making your regularly scheduled payments, we do have payment assistance options available for eligible customers. Please contact us at the email address or phone number below for more payment assistance information. 
  

  If you have any further questions or concerns, please do not hesitate to contact us by emailing us at *************************************** or by calling us at **************.

  Sincerely, 
  

  Complaints Department | Above Lending
  Email: **************************************
  Phone: **************
  Address: ******************************************************************************
  Hours: 8:00 am - 7:00 pm CST Monday - Friday