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Find a Location

Rosin Eyecare - Northbrook has 1 locations, listed below.

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    Business ProfileforRosin Eyecare - Northbrook

    Optical Repairs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contacted Rosin Eyecare Northbrook with my right eye being pretty red and uncomfortable.My first visit occurred on Aug14 2023. Ive been given a prescription in the form of eye drops. I inquired about the potential diagnosis, but was given a vague answer.Shortly after starting this, I realized that my eye-sight changed to the worse, and became really blurry. I came in for the second visit on Aug16 2023, during which my diagnosis was not provided, and the same prescription was confirmed.As my vision was getting worse, I came in for the third visit on Aug23 2023. During this visit, my prescription was changed to a new eye drops and a gel. I was advised to schedule another visit.During my fourth visit on Aug28 ***************************************************************** my eyes, resulting from these medications. I was advised to stop applying last set of eye drops, and switch to a new prescription, to reduce eye pressure, and to start taking anti-viral pills.On the second day of taking these pills, I became really sick with stomach pain and diarrhea. So, I only continued to apply last set of eye drops, to bring eye pressure back to normal.Finally, on my fifth visit on Sep15 2023, doctor confirmed that my eye pressure is normal. There was still not concrete diagnosis of the original issue, whether it was viral or bacterial.I believe that this course of action couldve been shortened to two visits instead of five, for which I am being billed at this moment.

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Janelle B.

    1 star

    02/23/2024

    Absolutely would not recommend any of these locations to anyone. I had an exam completed almost a month ago. At the time of my visit, I sat down with one of the girls in the front and placed an order for my glasses, which were the same exact frames as the last pair I had. I called today to follow up on the status only to be told that the order was never placed and I only paid for my exam. I told the representative that I literally sat there and placed the order with the lady in the front. (If you look at camera footage, you will see me looking at the frames and giving them to lady that was helping me.) I previously had a horrible experience at the ******** location & gave the Northbrook location a chance but I guess every location of theirs is just as horrible as the others. Management needs to figure something out with their staff asap.

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