Reviews

This company is not the one you want to use for roadside assistance. They advertise online an Elite plan for **** members (100 miles of towing, two people) for ****** first year. When you click on it to sign up it leads you to a lower plan with only 10 miles of towing. We call it a false advertisement. We also call it a bad business practice!  

This is the worst service I have ever had. But didn't really have, because they never showed up! They dispatched a tow company and I was given a arrival time window which came and went with no service. I tried calling the tow company using the number I was provided and it just went to voice mail. Then I got another arrival time which was another hour and half wait. Tried calling the company again with the same results. I then contacted Allstate customer service and got absolutely no customer service. Was on the phone with them for over 45 minutes with no help. I checked the link I was provided and saw that my service was being delayed again by another hour and half. I had been waiting since about 5pm and the arrival time was going to be close to midnight. I gave up and let customer service I was very disappointed with their service and that of the tow company. They didn't care. I canceled the service and called another company who was less than 15 minutes away. They arrived within that 15 minutes and towed my vehicle home very quickly for a reasonable price. Stay away from Allstate roadside service unless time is no issue for you.

Horrendous experience today using Allstate roadside assistance. Blew a tire on way to work at 6am. Immediately called Allstate Roadside Assistance and was kept on hold for 40 mins only to get the call dropped before I could talk to a Human. Had to get my wife to pick me up, take me to work and leave my truck on the side of the road. I then continued to try and call Allstate Roadside Assistance from work for the next 2 hours only to be kept on hold the entire time. I did finally speak to an "Assistance Coordinator" and I could neither hear her (very quiet talker) or understand her (Not a very strong speaker in English). We then mysteriously got disconnected after asking her to repeat herself. I eventually got through to an qualified English speaking agent and he took care of getting me what I needed to get my truck towed for a new rim and tire. All in all, Allstate Roadside Assistance is no where near CAA for customer Service (Had CAA for 10 years prior to switching). Very disappointing as Allstate is such a huge company and you would think customer Service would be important to them but this is the day we live in. To call yourself a "24/7 Roadside Assistance" I would think that your after hours call center should be more equipped to handle a simple Roadside tow at 6am in the morning but what do I know? 

I was unable to log in to my account or receive any help online. No phone numbers were given and online chat was no help at all. After contacting the local Allstate agent I was able to get a number but received no help other then given another number which just passed me on to someone else unable to help and so on. Finally got hold of someone who says that they will not renew my account as I requested and I will not be charged on my credit card. There is no email confirmation of this so still not sure that I won't be charged. All of this took about ********************************************************************************* for help. I was ready to continue my coverage with them but not after this. I had never put in a call or claim in the time I was with them and my coverage expires in 5 days.

DO NOT BUY Allstate Roadside Assistance, even if you have Allstate Insurance. We have been loyal customers of Allstate Insurance for both homeowner's and auto insurance since 1992. I enrolled in Allstate Roadside Assistance since we had been with Allstate for insurance, thinking all roadside assistance plans must be pretty similar. I should have checked the reviews. My truck broke down on a stretch of Route 58 in Courtland VA that the locals call Suicide Strip, due to all the fatalities. I spoke with a Roadside Assistance agent for 16 minutes and all he could offer was to tow my truck to a Dairy Queen 7 miles away. A DAIRY QUEEN. I agreed and waited. 45 minutes later, the app said they were still looking for help with the tow. I called a friend with a tow dolly, who lives 2 hours away. They agreed to come get me, so I called Roadside Abandonment again and they had no record that I had ever requested the tow, despite the 16 minute phone call. My friends drove the 4 hours round trip and the next morning, I called Roadside Assistance again from the comfort of my home, to get the truck towed 3 miles to our mechanic. When I called on Monday to cancel the membership, Jim from the Loyalty Dept said they had no record of my truck being towed. One has to wonder what they are doing. Do yourself a favor and find a roadside assistance plan that offers 100 mile or unlimited towing to an actual service center (NOT a Dairy Queen) and will actually arrive to pluck you and your vehicle safely from Suicide Strip.

Been fighting to get my $71 refunded. Was told it was refunded to AMEX ******************************************** my household. One *** even tried to blame the changed credit card on my spouse who has NO credit cards. I asked for a letter with the discounted price over three weeks ago which I was told would be delivered in 7-10 days. I call the company about every 10 days trying to get the letter or a refund. I was told to dispute it with my credit card company which is a problem because I don't have a letter with the discounted price. **************** is horrible and full of liars. I wouldn't be surprised if they refunded the money to themselves. I called in the last time and was immediately put on hold after giving my info. She came back on the line to say her supervisor said the refund went to my AMEX card. I tell EVERY *** our household never had an AMEX card. **** get quiet....eventually transfer me somewhere...sometimes to the same department. Will NOT renew next year. Shouldn't have to beg for my money.  

No stars absolutely a joke for roadside. Stranded in MIDDLE of street for 5hours as a woman. The guy cancelled the request he said that he didn't feel safe. A grown "MAN" lol. In good hands with who?

I called today when I was broke down and the recording told me to download the app. I have cars behind me and police trying to help. I ended up calling my dealership and using a company they recommended. Sure glad it wasn't winter! 

I had this service for a few years, and only used it 2-3 times. The service was ok, but response was slow. Expect a few hours for a tow. My main problem was trying to cancel the service. The first time I called to cancel I was told I'd get a confirmation letter in 7-10 business days. After two weeks no letter. I called a second time and the woman who answered was helpful and cancelled my membership. She did say at the time of the call my membership had NOT been cancelled even though I had supposedly cancelled it two weeks earlier. Because I was skeptical I called the next day to check the status of my membership, and the woman did confirm it had been cancelled, but when I asked if there was any sort of confirmation number she hung up on me. All in all, terrible customer service. After this review is done I am going to my bank to make sure they do not allow Allstate to automatically take and money from my account.

This company billed me for a plan that i have not been able to use from day one and when i call to talk to a supervisor i get hang up on.