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Find a Location

KNB Motors Inc has 1 locations, listed below.

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    Business ProfileforKNB Motors Inc

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    KNB Motors Inc -s a used car dealership located in Northlake, IL. They offer used car sales. diagnostiocs, maintenance & repair, auto detailing and more.

    Business Details

    Location of This Business
    401 W North Ave, Northlake, IL 60164
    BBB File Opened:
    4/22/2011
    Years in Business:
    15
    Business Started:
    4/20/2009
    Business Incorporated:
    4/20/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • KNB Motors
    Hours of Operation

    Primary

    M:
    Closed
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    10:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Ms. Viktoriya Kitsutkin, Owner
    • Mr. Christopher Miller, Finance Manager
    Contact Information

    Principal

    • Ms. Viktoriya Kitsutkin, Owner
    • Mr. Christopher Miller, Finance Manager

    Customer Contact

    • Mr. Christopher Miller, Finance Manager
    Additional Contact Information

    Fax Numbers

    • (714) 551-7434
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 10/12/23 I bought used '16 Audi A4 ****** mi from KNB Motors. Website & ************* me 90 day warranty. Website states select vehicles come with a FREE 90 day ***** mile warranty... 2012 or newer, must have less than 150k miles, not applicable to any semi trucks, nor *********** VNL trucks. The way this is written, it descriptively states the two credentials, and which vehicles are not applicable. KNB had me sign contract w/wording sounding like voided warranty, so KNB assured me that I still have 90 day warranty.On night of purchase, check-engine light lit up on the way home. I called KNB & spoke w/Sales Mgr **** who instructed me to stop at parts store to run code. I have docs to prove. Autozone's print-out read catalytic converter needed. I called **** again who said go to local mechanic (bc I live 2 hr away) so I went to ********************* ********** who charged $258 diagnostic which matched free reading that Autozone. KNB assured me they would reimburse $258 but didn'*********** assured me they will pay for replacement generic parts & labor for catalytic converter costs: $2,171 but I never received payment.KNB Motors owes me total of $2,429 for parts/labor/diagnostic fee.**** has even give me someone's debit card and mailing address via text which I still have (stating that it's his wife's card and their home address) to use as payment for the mechanic. I then had the mechanic run the card through several times only when prompted by ****, and all transactions came back declined due to insufficent funds. I'm not 100% sure if this is even his wife's card. Why would she or he be attempting to pay this when KNB is obligated?Please help me, what happened to me isn't right or no way fair. I trusted them to take care of this and they haven't made any real attempt. I could of gone anywhere to buy a car but I chose them and this is how they take care of their me and their product.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marci G

    1 star

    01/10/2024

    This company has given me nothing but trouble after I purchase my vehicle! To be clear from the first week after purchase I kept having to jump my car. Come to find out they sold it to me with an old battery. Mind you I have a ******* kona 2022 purchased sept. 2022. So I took it back to get the battery replaced and a week after that my horn went out completely. As I continuesly took ky car back & fourth to the shop from 1 week after another till months passed for different things such as electrical issues tires everything on the car was old!!!! I told am still paying for this car and am literally spending thousands of dollars on this car due to everything being old on it when purchased. As I continue to reach out to this comapany and talk to their management I am being greeted with nothing but sarcasm and disrespect and continuous lies about the condition of the car. This company is very unprofessional, and sells a lot of people janky cars and gets away with it!

    Local BBB

    BBB of Chicago & Northern Illinois

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