ComplaintsforKNB Motors Inc

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 10/12/23 I bought used '16 Audi A4 ****** mi from KNB Motors. Website & ************* me 90 day warranty. Website states select vehicles come with a FREE 90 day ***** mile warranty... 2012 or newer, must have less than 150k miles, not applicable to any semi trucks, nor *********** VNL trucks. The way this is written, it descriptively states the two credentials, and which vehicles are not applicable. KNB had me sign contract w/wording sounding like voided warranty, so KNB assured me that I still have 90 day warranty.On night of purchase, check-engine light lit up on the way home. I called KNB & spoke w/Sales Mgr **** who instructed me to stop at parts store to run code. I have docs to prove. Autozone's print-out read catalytic converter needed. I called **** again who said go to local mechanic (bc I live 2 hr away) so I went to ********************* ********** who charged $258 diagnostic which matched free reading that Autozone. KNB assured me they would reimburse $258 but didn'*********** assured me they will pay for replacement generic parts & labor for catalytic converter costs: $2,171 but I never received payment.KNB Motors owes me total of $2,429 for parts/labor/diagnostic fee.**** has even give me someone's debit card and mailing address via text which I still have (stating that it's his wife's card and their home address) to use as payment for the mechanic. I then had the mechanic run the card through several times only when prompted by ****, and all transactions came back declined due to insufficent funds. I'm not 100% sure if this is even his wife's card. Why would she or he be attempting to pay this when KNB is obligated?Please help me, what happened to me isn't right or no way fair. I trusted them to take care of this and they haven't made any real attempt. I could of gone anywhere to buy a car but I chose them and this is how they take care of their me and their product.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a 2017 ****************** in November 2022. None of the safety sensors worked and the suspension and breaks had to be replace within 6 months. Now the transmission has failed and will cost $6000 to fix. When I took it to the ****** dealership to get an estimate on the transmission, they said it is not worth fixing. This vehicle was written off as a total loss before it was sold by KNB Motors. I was not told that it had a Salvage Title. I'm trying to get ahold of ****** the Manager to see if there is anything they are willing to do to help before I contact the Secretary of State.Total Loss on vehicle reported on 5/09/2022 Sold to me on 11/24/2022

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a ******* ***** 2022 from knb motor I only had for 1 years and I been getting it fix since I had it they sold me a lemon I called them and the own ask what he supposed to do . I have to take it to the dealer shop for a engine problem already

• Initial Complaint

  09/23/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I went to the dealership to buy a car. The salesman helping me led me to believe I got approved for a loan with a deposit of $350 and I traded in my car which put the deposit amount to $850. We preceded to go forward with the loan under those requirements. I had to sign paperwork as I also received paperwork with a loan company that I was under the impression had approved me. I walked out with a car and loan paperwork. I reached out to him after a month because I didnt hear from the loan company so I can know where to make my payment. He continuously hung up in my face stating hes with a client. I tried calling the loan company that was on the paperwork and I was told they had no loan under my name or with that dealership. After some time I reached out again to the salesman and I was told he had not put the loan through yet until he knows Im satisfied with the way the car was driving. Time continued to go by. By the second month of me having the car, I reached out again. This time he said you need to bring the car back or find a co-signer. I went back to the dealership without a co-signer for him to explain that I was not approved because my credit was bad. He told me he would give me back my deposit that upcoming Friday. I called Friday for the deposit and was told I signed a paper forfeiting my deposit and trade in. He showed me the paperwork that I did sign however he led me to believe I was approved for the loan so I wouldnt look for a deposit refund. Yes I signed for a non-refundable deposit because I was under the impression that I was approved . If I wouldve known I wasnt approved, I would not have given them a deposit nor traded in my car to ultimately be left with nothing. They told me to contact a lawyer.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We purchased a vehicle from this dealership and while processing the paperwork were told we had to pay sales tax and licensing fees which was incorrect since this was an out of state sale which as a business owner and purchasing multiple vehicles out of state we knew this was incorrect. 2 weeks after the purchase we received a call from the dealership stating this error and was told we would received a check for a refund to pay the taxes and fees ourselves. It has been 14 days and we have received nothing and tried to call and no one seems to be able to help. Very poor business

• Initial Complaint

  06/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a 2019 ***** civic from them, they failed to mention that the car was involved in a flood, as soon as I drove the car off the lot many problems arose. On my way home I started to hear very loud road noise and felt a breeze coming through, only to pull over and realize that the entire driver door was tilted with a large gap around the perimeter. I also noticed that the wheel alignment was off, the car was in a prior accident, and they did not care to inspect it before selling it to me and they swear on their website all vehicles are inspected prior to selling while flaunting they're rated by BBB. MY left mirror does not work at all, my right mirror rattles, there are clanking noises coming from the tire on the side of where the accident took place, most likely a tire rod issue. I also got a flat tire that was fixed, I had no issues and then I got a tire sensor light on my dashboard, I had them look at it and they claimed they fixed a different tire that had issues I was skeptical of that claim because they returned my car in a very timely manner and I started my car and noticed that they were going through the dashboard settings to reset it. They have gone out of their way and were malicious in not trying to resolve issues that we even had an agreement on during the purchase, we had a heated argument they went as far as calling the police on me to try and trespass me off the property all in not resolving the issues with my car. When you call them to try and get issues resolved they will give you the run around treatment even though they are not a mainstream dealership with different departments, they all answered the manager there who is purposely trying to give you a hard time so you can just go away. They will be professional at the start only to trick you into a sale and then their entire demeanor changes and will start blaming you for the issues with the car.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from KBN Motor in February of 2022. They did not disclose any information about the vehicle having any accidents. But today i went to ********************, ram and jeep dealership to trade my vehicle in and the gave me the car fax of my vehicle and it was involved in 6 accidents along with one of the accidents having the vehicle sustain structural damage. River front also told me that this information was only noted to car fax 2 months after i purchased the vehicle. River Front was also kind enough to provide me with a copy of the carfax and also a quote on the actual value of this vehicle. KBN Motor lied and hid the damages that this vehicle sustained and went as far as telling me that there was zero accidents in this vehicles history. KBN Motor should be held accountable for their unethical behavior, going to extends to hide the facts from honest buyers so that they can make a sale. I have the car fax on a printed paper. The vin number of this vehicle is *****************. I have already invested $4,600 in repair towards this vehicle and now today i found out that the vehicle is a lemon. I'm extremely devastated and cannot believe a business is allowed to do this to customers and continue to operate.

  Business response

  05/03/2022

  we are sorry to hear that you are not satisfied with your vehicle, we never shy away from the history of the vehicle that's why we provide a free auto check on our website for all of our vehicles. this report can be conveniently access by the customer on our website with no needed assistance from KNB Motors just by clicking the link that is below the picture of the vehicle that is in stock it is effortless. we also allow customers to do a presale inspection and or bring their own mechanics. let us know how we can help?

  Customer response

  05/05/2022

   
  Complaint: 17134841
  
  I am rejecting this response because:
  
  I was not made aware of any of those car accidents. If i would have been told that the vehicle had structural damage i would of never bought the vehicle ontop of the 6 additional accidents. I want You to take your vehicle back and reimbursement me $4600 for all the repairs that i put into that vehicle. At a bare minimum i feel i should be reimbursed the $4600 that i put into a vehicle that has substantial damage and you failed to make me aware of it.Sincerely,
  
  *********************

  Business response

  05/09/2022

  We are not required to disclose the history of the vehicle to every customer the history is available upon request and is available to the public for free on our website its unfortunate you failed to ask. You signed multiple pages confirming you were buying the car as is and that KNB is not responsible for the history of the the vehicle as you stated when you bought the car the accident were not reported at the time of purchase and later reported after the purchase. We will not be taking back the car or reimbursing you for any money you invested in your vehicle. If you would like you can trade it in to us for fair market value this is the only recourse you have. 

  Customer response

  05/14/2022

   
  Complaint: 17134841
  
  I am rejecting this response because:
  Wow what a shady response, but what else should be expected from a trash dealership. I will spread the word on such trash and hopefully something comes out of it
  Sincerely,
  
  *********************

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last month I purchased a vehicle through a broker at KNB Motors and it arrived in a most unfortunate condition. The vehicle seemed fine enough from the outside, however upon further inspection the vehicle had a number of issues. The key fob was twisted and extremely weak, there is rust and mold underneath the vehicle. The problems only worsened when I looked under the hood. During a further inspection I came upon a corroded battery that had leaked acid all over the battery well as well as a rusted engine fan and clearly busted engine. Online this ***** was listed only having minor scratches and dents. KNM hasn't been honest about their procedures or their fees. I'm a senior with a limited income and I cant afford to lose $2,400. This situation with KNM Motors has been very stressful and its only making my blood pressure higher. I needed this car to get my granddaughter back and forth to school and my daughter to work, so could you please assist me with dispute because I expected this car to run instead its stuck in my driveway just sitting. Thank you in advance for your time and patience in this matter.

  Business response

  01/21/2022

  We are deepened by your situation and experience, unfortunately we can't help you in this matter because we are only brokers for Copart. you bought the car from Copart not KNB Motors, Copart doesn't allow retail consumers to buy directly from them you need a dealer license or go through a broker that has a valid dealer license. Most if not nearly all the car from Copart require reconditioning in other word fixer uppers to get them ready that's why they are so extremally cheap. in the term and condition which you agreed to when you bid on the car is that KNB is it on entity separate from Copart and we are not liable for what you buy because we are not the sellers we are only broker the buyer assumes all responsibility to do their own research and read through all vehicle history reports  provided by Copart. as for fee these are all Copart fee minus our take which is the 600 dollar deposit. you also were charged additional fee for storage for the week you left the car at the auction. 

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