Complaints

This profile includes complaints for KNB Motors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KNB Motors Inc

  401 W North Ave Northlake, IL 60164

  
• 

  KNB Motors Inc

  401 W North Ave Northlake, IL 60164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an expensive Porsche Panamera on Feb 6, 2024. The purchase involved a trade and shipping of the new purchase from ******** to my home in ********. The dealership received my trade and listed my car for sale at this point but they still have not sent the new purchase registration and title to the ********************* in ********. I verified the **************************** has not received the title or registration. The lender has not received the title or registration and they are not providing copies of the paperwork or tracking information. The excuse was always that a third party handles it but they don't answer my calls, return voicemails or emails regarding this issue. At this point If I need to get a title I want all of my fees returned and the cost for ordering a new title. The dealer also withheld the true vehicle mileage at purchase at delivery which is illegal and documented on pictures and paperwork. I would advise them to resolve this ASAP! 

  

  Business Response

  Date: 04/28/2025

  This customer has been working with our L&T office.

  We are trying to register the information with his state.

  This can take up to 90 days and that is why we provided a ******************************************************* the meantime.

  The title goes to the bank that he financed with and not directly to the state or to the customer.

  I did speak with **** my L&T office manager and she has made sure that all the paper work has been processed correctly at this time. 
  
  Thanks,

  Eugene  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23244783
  
  I am rejecting this response because:

  I have not received a copy of the title, missouri registration paperwork or a tracking number that these documents have been sent to the State of Missouri. Its true they provided a 90 day drive away temporary plate for ******** but for ******** because of there delays I am in illegal territory not registering after 30 days following missouri requirements. 

  To transfer a vehicle title in ********, you'll need the original title with the back assignment filled out, an Application for Missouri Title and Registration, proof of insurance, and a Certificate of safety inspection. The seller must also sign the title, and the buyer needs to complete their portion of the form. You'll also need to pay the appropriate fees, including initial titling, state tax, and any late fees

  Important Considerations:
  30-Day Deadline:
  You have 30 days from the date of purchase to title and pay sales tax, according to the ****************************** (.gov). 
  Late Fees:
  There's a late titling fee of $25, and an additional $25 every 30 days after the first late fee, according to Skip. 
  

  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/29/2025

  The Title for this vehicle will not go to the state of MO is will go to the finance company that the loan is with. We have a process that we use for every one of our out of state customers same as we have for this customer. We unfortunately do not have direct access to plates for all US states and must go through this process in order to be able to help register vehicles in different states.

   

  Thanks

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23244783
  
  I am rejecting this response because: I do not understand how any lawful and state regulated business can operate without keeping proper documents and business records. At this point I have twelve days until my temporary expires, the department of motor vehicles has not received any paperwork from KNB Motors, neither has *********** Auto whom I have been in contact with for weeks. We're requesting evidentiary proof for documentation being sent to the **************************** in ******** for registration. There should be copies and tracking information not just a statement that everything is being handled. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against KNB Motors for several 2 reasons. First reason is when I purchased the vehicle, I was told I needed to get the extended warranty or the finance company would not finance me. This was in mid December. I accepted it at that time. The car arrived just before the Christmas holiday as i was preparing to visit family. After returning home just after Christmas, I decided to call the finance company which is Consumer Portfolio. I requested a copy of the warranty to review it. Also found out that it was not a requirement for them to finance me. I submitted my request to cancel the warranty, as it was not beneficial to me. The extended warranty cost me $1800.00, and had a 45 day waiting period, so I couldn't use it if i wanted to. Consumer Portfolio, mailed a check to KNB Motors, in which they cashed the check February 20th, and have yet to send the money over to Consumer Portfolio to be applied to the loan principal. To this day, I am still paying for this warranty in which I no longer have, plus interest. Additional, I was given a 90 day tag, and was told to call a few days before it expires to request a replacement if my North Carolina tag has not arrived. I've called them March 3rd, and was told they would FedX one over night. I'm still waiting on that tag. Today is now March 7th, and my temporary tag is now expired and I have other transportation to work, so I'm taking a chance of getting a citation for driving this vehicle with an expired tag. When you **** everyone promised they'll get back to you but never do. The finance manager never returns calls, and when you're transferred to his line, you can't even leave a message because he keeps his voicemail full. Furthermore, I have no information as to when they sent this over to ******************. Several individuals was contacts via phone as well as text. Sales ****************** manager ****, and clerk ****.

  

  Business Response

  Date: 03/10/2025

  Hello in response to this complaint. We do not state to our customers that they have to take a warranty in order to be financed. We did explain to the customer that the financing that we were able to get him also included warranty coverage in his payment. As for the canceling of the warranty *** does not issue refunds he would have to cancel the warranty with the provided warranty company and sign a document to that effect. At that point they would issue a check to us and we would provide those funds to ***. Just for a point of matter the warranty provided to the customer does have day one coverage. We are in ******** and the customer is in ** we do try and get things processed when it comes to plates as soon as possible. We are in the process of getting the customer updated registration and tags. Please let me know if you have any additional questions. 

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23035205
  
  I am rejecting this response because:

  Instead of answering the question, they try to use deceptive wording and double talk to avoid the question. Here are the facts. Monday, March 3rd, I called as I was told, to request a replacement tag. I was promised, one was being sent to me, via ***************, overnight. Today is March 11th, and I still have not received the tag. The extended warranty was from ************ standard automotive network. I called them back in January, submitted my request in writing to cancel the warranty. They cancelled it and sent a check to KNB Motors. I asked why it was being sent to the dealer and not to the finance company (Consumer Portfolio) . I was told, because KNB Motors need to add their portion to it and send that to amount to Consumer portfolio. Gold standard stated the check, was cashed by KNB Motors February 20th. This was check # *****. As of today March 3rd, nothing was sent to Consumer Portfolio. Almost a month from when they cashed it. All I want is what I am entitle to, I tag and my $1800 so I can stop paying for a warranty that I don't have.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/31/2025

  Hello BBB,
  
  I am sorry that I have not been able to get back to you sooner. I was out of town. I just followed up with the issues that ****** expressed. The warranty that he requested cancelled has been cancelled and paid for at this time. As for his registration we are working with ** and getting the title and paperwork all cleared up. Our title clerk is very aware of this deal and is following up with the state to assure that this gets resolved asap. Please let me know if have any additional questions. 
  
  Thanks,
  ******

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23035205
  
  I am rejecting this response because:

  Complaint: 23035205
  
  I am rejecting this response because:
  KNB Motors keeps going back to CPS. (CPS) Consumer portfolio is the finance company. The warranty was with Gold Standard in which was cancel directly with them.. They mailed the check to *** in which they cashed back in Fab. To this date, *** has not sent the payment to CPS. In addition, the cover had a 45 day waiting period. Also 2 weeks ago, I talked with ***** and they have no record of any registration filed for this ****. Furthermore, KNB Motors knows the temporary tag that they placed on the car was only good for 90 days which EXPIRED Mar. 3rd. On several occasions, I've call to request a replacement, only to be told, they're sending one out. This has been since Mar. 3rd. Almost a month later. I am driving with an EXPIRED tag. Also, I just checked with Consumer Portfolio and they have not received anything from KNB Motors. Not one *****.

  
  Sincerely,
  
  ****** ******
  
  

  

  Business Response

  Date: 04/01/2025

  We have sent out a check to CPS for the cancellation of the refund. We needed to receive an affidavit of correction from the original dealer for the title. We have just received that and are submitting all the documentation as of today.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The care came with no center console and I was never told it did not have one. The company will not work with to help pay for installing a center console. The pictures on the website are not clear enough to tell the entire console is missing and a bunch of wires are thrown into that space. The sales man told me it was my fault and that I should have done more research when buying a car online. I told him it is his job to give me infra out the vehicle. I also did not receive the third row seating, single disc cd player. The windshield wiper was completely empty and the care was delivered filthy on the outside. It looks as though it hasnt been washed for a few months. I find this unacceptable and they will do nothing to fix theses issues. I feel they will do anything to make a sell and after the paperworks done, youre on your own. I feel they did not represent the tru condition of the vehicle and now Im stuck with a car with many missing problems. It is also making a whining noise as if a belt is loose. So I have to pay out of pocket to get all this fixed and I even bought an extended warranty. I am very upset and ****** the way *** and **** the sales guy does business.

  

  Business Response

  Date: 12/21/2024

  Hello Mrs. *************** have spoken to your sales person **** regarding the issues that you have brought up.

  **** has resent you the pictures of the car that we had posted that clearly show that this Police addition unit does not come with a center counsel. And the discerption online as well as the type of package the Police addition is there is no third row option.

  I do apologize for there not being any windshield washer fluid. If you can purchase a bottle of fluid and provide me a receipt I will Zelle you a refund. I do apologize for the inconvenience.

  As for the car being dirty on the outside when you received it, that is understandable being that the car was shipped from the ************ area to **************. Unfortunately there is little we can do to help with that.  

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22712849
  
  I am rejecting this response because: 

  the pictures are not clear there is no middle console. In the description it was not said that there was no center console. I also feel the salespersons job is to provide details of the current condition of the vehicle. I explained to ****, the sales person, that I had never purchased a car online before or never purchased a police edition vehicle before. He did not provide any extra information for me. I was shocked when I received the vehicle with no middle console and free wires hanging out everywhere. Again, the pictures that were sent to me are not clear that there is no center console.   I feel that this is bad business not helping me to replace the center console when the information was not given to me   I also dont appreciate being blamed for this issue and saying it was up to me to do the research and find out everything about the car. I paid for my own Carfax report to get detailed maintenance and history on the vehicle. I feel that once the sale was made the dealership was done with me and the reason the salesman got so defensive and blamed me is because he knew he did not tell me the full condition of the car.  A car not having a center console is a major missing component of a vehicle and  the sales person should have warned me about. He also could have told me I could request videos and a walk-through of the vehicle and I did not know this because I had never bought a car online and expressed that to him. He was not very helpful and did not guide me in any direction and told me that everything with the car was fine. I am disappointed in the way this dealership does business and I cant believe they are still open. I was told I would receive a call back on Saturday and got no call back so I know that they are now not going to help me or not even going to try. I will never do business with this company again and I hope other buyers beware and do not get scammed by these unprofessional and unethical salesmen, if thats what you want to call them. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/23/2024

  I do understand that you have spoken with **** and that he has offered to reimburse you for a portion of this center counsel. I hope that this helps resolve your issue. This is certainly one of the issues that we can find our selves in when selling a car via pictures. **** did also provide you with a ******* sticker before the purchase of this car that shows that this car does come with captain seats. In any case I hope that **** working with you help resolve the issue.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However,**** has not reached out to me to let me know he will reimburse me half the cost. I will follow up with **** to make sure this is going to happen. I appreciate KNB working with me. 
  Sincerely,
  ****** ******
  ****** ******

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/12/23 I bought used '16 Audi A4 ****** mi from KNB Motors. Website & ************* me 90 day warranty. Website states select vehicles come with a FREE 90 day ***** mile warranty... 2012 or newer, must have less than 150k miles, not applicable to any semi trucks, nor *********** VNL trucks. The way this is written, it descriptively states the two credentials, and which vehicles are not applicable. KNB had me sign contract w/wording sounding like voided warranty, so KNB assured me that I still have 90 day warranty.On night of purchase, check-engine light lit up on the way home. I called KNB & spoke w/Sales Mgr **** who instructed me to stop at parts store to run code. I have docs to prove. Autozone's print-out read catalytic converter needed. I called **** again who said go to local mechanic (bc I live 2 hr away) so I went to ********************* ********** who charged $258 diagnostic which matched free reading that Autozone. KNB assured me they would reimburse $258 but didn'*********** assured me they will pay for replacement generic parts & labor for catalytic converter costs: $2,171 but I never received payment.KNB Motors owes me total of $2,429 for parts/labor/diagnostic fee.**** has even give me someone's debit card and mailing address via text which I still have (stating that it's his wife's card and their home address) to use as payment for the mechanic. I then had the mechanic run the card through several times only when prompted by ****, and all transactions came back declined due to insufficent funds. I'm not 100% sure if this is even his wife's card. Why would she or he be attempting to pay this when KNB is obligated?Please help me, what happened to me isn't right or no way fair. I trusted them to take care of this and they haven't made any real attempt. I could of gone anywhere to buy a car but I chose them and this is how they take care of their me and their product.

  

  Business Response

  Date: 10/14/2024

  We reviewed this deal and see that the customer did not purchase any additional warranty.

  This customer did not have anything promised for future repairs and there was no warranty as all the paperwork states that the car was sold as-is as shown. 

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 21367448
  
  I am rejecting this response because:

  KNB had 90 days warranty on the car I purchased.

  Please see the screenshot I took of the 90 days warranty statement they posted for their cars for sale, before they removed it from their website.  Please look at the date I took the screenshot in the bottom right hand corner of screen.

  I asked about the 90 days warranty when I was signing the paperwork and they assured me that the car has it.

  On my way home the night of the purchase, the check engine Iight came on and I called KNB and they said to keep driving home but to stop at the parts store to get the code read and they promised me they would take care of the repair.  But they never did.

  If you read their reviews it appears that I'm not the only one they've done this to.

  Please look at the texting a screenshots I took from my conversations with **** the Sales Manager who continued to promise the repair and got the repair approved for a local mechanic to me.  He even gave me his "wife's" debit card and home address to pay for the repair.

  *** needs to stand behind their promise and respect the public that chose them to do business with.

  Please help.

  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 10/23/2024

  After this customer brought the issues to our attention, we did investigate what if anything was promised to the customer. This customer did sign a document stating that this vehicle is being sold AS-IS as Shown. This customer did sign a document stating that nothing else was promised or owed to them after the purchase of this vehicle.  We do offer after market warranty for most of our vehicles, but the customer declined the offer to purchase any additional coverage.

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 21367448
  
  I am rejecting this response because:
  

  The car I purchased from *** came with 90 days warranty.

  The screen shot of *** website states that vehicles 2012 or newer and with less than ******* miles, except for Cascadia or CNL trucks have free 90 day warranty.  My **** has this warranty that you promised verbally and per your website. I see that you now removed your warranty statement from your website since I reported you to the BBB.  Your purchase paperwork that you have for your buyers, makes no mention of this 90 day warranty so I asked **** the salesperson and **** the Sales Manager and they confirmed that this is how the paperwork must read but that I still do definitely have 90 days warranty.

  If you don't stand behind your clear promise to me on your free 90 days warranty because my **** is newer than 2012 and has less than ******* miles, then what KNB did what is called a "bait and switch", which is illegal in this country.

  Additionally, I have added screenhots of my text conversations with **** giving me approval to move forward with the repair and ha gave me his "wife's" debit card to pay for the repair.

  Promise after promise after promise.  All broken.  I want the money to fix my car as KNB promised from day 1.

  Furthermore,  I've read KNB reviews and your other customers have been rejected car repairs as well, so I'm certainly not the only customer you've done this to.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 ****************** in November 2022. None of the safety sensors worked and the suspension and breaks had to be replace within 6 months. Now the transmission has failed and will cost $6000 to fix. When I took it to the ****** dealership to get an estimate on the transmission, they said it is not worth fixing. This vehicle was written off as a total loss before it was sold by KNB Motors. I was not told that it had a Salvage Title. I'm trying to get ahold of ****** the Manager to see if there is anything they are willing to do to help before I contact the Secretary of State.Total Loss on vehicle reported on 5/09/2022 Sold to me on 11/24/2022

  

  Business Response

  Date: 10/14/2024

  The Customer signed documents showing that the vehicle was in a previous collision and that the vehicle was marked as a total loss.

  This vehicle is not a salvage vehicle and has a clean title.

  The customer also purchased and extended warranty and if they would like to bring it here or to there local repair facility they should have coverage for the powertrain.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* ***** 2022 from knb motor I only had for 1 years and I been getting it fix since I had it they sold me a lemon I called them and the own ask what he supposed to do . I have to take it to the dealer shop for a engine problem already

  

  Business Response

  Date: 10/14/2024

  Customer did not purchase an extended warranty for this car.

  One year after purchase customer stated that the vehicle was having issues.

  We are happy to help our customers with discounts on services.

  We do not sell new cars, only pre-owned and offer at a cost additional warranty as the cars are sold as-is as shown.

• Initial Complaint

  Date:09/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership to buy a car. The salesman helping me led me to believe I got approved for a loan with a deposit of $350 and I traded in my car which put the deposit amount to $850. We preceded to go forward with the loan under those requirements. I had to sign paperwork as I also received paperwork with a loan company that I was under the impression had approved me. I walked out with a car and loan paperwork. I reached out to him after a month because I didnt hear from the loan company so I can know where to make my payment. He continuously hung up in my face stating hes with a client. I tried calling the loan company that was on the paperwork and I was told they had no loan under my name or with that dealership. After some time I reached out again to the salesman and I was told he had not put the loan through yet until he knows Im satisfied with the way the car was driving. Time continued to go by. By the second month of me having the car, I reached out again. This time he said you need to bring the car back or find a co-signer. I went back to the dealership without a co-signer for him to explain that I was not approved because my credit was bad. He told me he would give me back my deposit that upcoming Friday. I called Friday for the deposit and was told I signed a paper forfeiting my deposit and trade in. He showed me the paperwork that I did sign however he led me to believe I was approved for the loan so I wouldnt look for a deposit refund. Yes I signed for a non-refundable deposit because I was under the impression that I was approved . If I wouldve known I wasnt approved, I would not have given them a deposit nor traded in my car to ultimately be left with nothing. They told me to contact a lawyer.

  

  Business Response

  Date: 10/14/2024

  The customer provided us with incorrect information on his credit application, leading the loan company unable to process and complete the loan application.

  At the time of the purchase the customer did sign paperwork stating that if the loan did not go through, they would be liable for any additional charges and processing fees.

  The customer was never told that he would receive a refund.

  He was told that we would follow the process and he would be liable for fees. 

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 20645741
  
  I am rejecting this response because:
  K and B motors took my car plus the money for the down payment and never gave me money for my car or give me my car back that they took after the loan did not go thru.
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/23/2024

  As stated in the last response, we could not complete the customer's loan due to wrong/incomplete information provided by the customer. At the time of the sale the customer did sign documents stating that if for any reason the loan is not approved that the customer would be responsible for the return of the vehicle as well as for a restocking charge and any additional charges incurred. 

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from this dealership and while processing the paperwork were told we had to pay sales tax and licensing fees which was incorrect since this was an out of state sale which as a business owner and purchasing multiple vehicles out of state we knew this was incorrect. 2 weeks after the purchase we received a call from the dealership stating this error and was told we would received a check for a refund to pay the taxes and fees ourselves. It has been 14 days and we have received nothing and tried to call and no one seems to be able to help. Very poor business

• Initial Complaint

  Date:06/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ***** civic from them, they failed to mention that the car was involved in a flood, as soon as I drove the car off the lot many problems arose. On my way home I started to hear very loud road noise and felt a breeze coming through, only to pull over and realize that the entire driver door was tilted with a large gap around the perimeter. I also noticed that the wheel alignment was off, the car was in a prior accident, and they did not care to inspect it before selling it to me and they swear on their website all vehicles are inspected prior to selling while flaunting they're rated by BBB. MY left mirror does not work at all, my right mirror rattles, there are clanking noises coming from the tire on the side of where the accident took place, most likely a tire rod issue. I also got a flat tire that was fixed, I had no issues and then I got a tire sensor light on my dashboard, I had them look at it and they claimed they fixed a different tire that had issues I was skeptical of that claim because they returned my car in a very timely manner and I started my car and noticed that they were going through the dashboard settings to reset it. They have gone out of their way and were malicious in not trying to resolve issues that we even had an agreement on during the purchase, we had a heated argument they went as far as calling the police on me to try and trespass me off the property all in not resolving the issues with my car. When you call them to try and get issues resolved they will give you the run around treatment even though they are not a mainstream dealership with different departments, they all answered the manager there who is purposely trying to give you a hard time so you can just go away. They will be professional at the start only to trick you into a sale and then their entire demeanor changes and will start blaming you for the issues with the car.

  

  Business Response

  Date: 10/14/2024

  We have a signed document at the time of purchase showing the customer that we have disclosed a prior accident on the vehicle. When the customer came in for service, we did at no charge to the customer take care of the tire that was having an issue. The customer became aggressive with our sales staff and was asked to leave. We have not done any additional work on the car and the customer did not purchase any aftermarket warranty.