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Find a Location

Auffenberg Kia has 1 locations, listed below.

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    Business ProfileforAuffenberg Kia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1155 Berg Blvd, O Fallon, IL 62269-1295
    BBB File Opened:
    8/16/2005
    Years in Business:
    20
    Business Started:
    7/28/2004
    Business Started Locally:
    7/28/2004
    Business Incorporated:
    7/28/2004
    Type of Entity:
    Corporation
    Alternate Business Name
    • St Clair Imports Inc
    Business Management
    • James Auffenberg Jr, President
    Contact Information

    Principal

    • James Auffenberg Jr, President
    Additional Contact Information

    Fax Numbers

    • (618) 628-7320
      Primary Fax
    • (618) 257-7663
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/26/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Bought car 12/2023 and am having problems with it. Battery died 2 weeks later and about 4 weeks later computer totally died. Yes it was used but it should last longer than this
    Read More

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert B

    1 star

    07/23/2024

    I allege that the Auffenberg Kia finance Sales Manager ***************************** is holding my sales tax hostage. We drove three hours one way from ****** Mo. To ****** IL. to buy a 2019 ******* Accent LE on 6-8-24. She claimed that about ****** car dealers were hacked in mid June which seems true. Causing my loan to get financed just days ago with a credit union. That to me is an understandable delay, (as long as it does not cause me any fee's for missing my first car payment) which is due any day now I think. But, I have got absolutely no paperwork yet from the credit union as of 7-23-24. My complaint is, that when we bought the car. I purposely had ******* roll the $1,033.33 sales tax into the loan (as we did not have the money available that month to cover the tax. She should have cut me a check long ago from Auffenberg Kia for this. This action (or lack of thereof) by her to pay me the sales tax "OVER" a month and a half late. Has caused me not to be able to pay some late Federal taxes, and has cost me $250.00 in fee's by the *** to date. I allege this to be a fraudulent business practice, and have also logged a complaint with the *** yesterday about this very practice. Before ******* tells me that's it is all the fault of the hack. How would the hack stop you from (when you see how long this has dragged out). From cutting me a check off the paper copy that you and I have? Besides this salesman ************************* was great in setting us up with the car and all. But later (after the sale). I tried texting his personal cell, to have ******* contact me with no answer. Finally I had a finance guy named *** call me one day. I explained everything to him about the sales tax check and assured me that he would call me back that day with some answers (which he never did). Thus, if you are dealing with them, I suggest that you are very careful that this alleged tax hostage scheme does not cost you in the end, as it has me. My resolution is $250.00 compensation for my tax burden.

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