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Business Profile

Chiropractors D.C.

Chiro One Wellness Center

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chiro One Wellness Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chiro One Wellness Center has 9 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for a free consultation for a chiropractor and they was not covered in my insurance, so I went with a provider that was invoice 6 months later I received a bill in the mail stating I owe $395.00. I was never told I would be charged for X Rays and it was suppose to be a free consultation. They lied to me and told me that my card needed to be on filed, but they charged me $25. I called the place where I got the consultation from and they stated they never sent any billing out to me because they was not in service with my provider and before I received any services. This company is false advertising and using deceptive business practices to gain customers. Please remove these charges from my name. I never received services from you all.

    • Initial Complaint

      Date:11/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a monthly installment contract, not prepaid, August 2024. It is now November 26th 2024. I was told I only have to pay for services rendered, however the term services rendered is vague and undefined. I assumed that meant for services already used, as per each $150 payment. So if you used one month, you pay for that and if you decide you no longer want services, you can opt out with no charge. I was told that its only if you prepay that you would have to continue payment even if you wanted to discontinue. This is what was relayed to me upon signing up and that is what the contract seemed to affirm. Doctors and staff are very unprofessional and do not seem to comprehend their own business models and contracts. I was told I could use carecredit for these monthly $150 installments. This apparently was false and it would have to be payed all at once as a carecredit promotion. I was told they would solve this problem / miscommunication and I could begin making monthly payments with my debit card. I decided to cancel this month, and I couldnt cancel with them directly. They made me get ahold of a third party financial team. They first told me that my balance is up to date and no refund was due to me. Then they communicated I owed *****. Even though that would be for December and January, which again I was told I would not have to do unless I prepaid. And that it would be $150 for services I chose to continue, So back to the carecredit issue, the sales associate said all this happened because she swiped my carecredit and in her defense, yes she didnt know better, but also, as a business, you should. It doesnt matter how personable you are if you cant relay honest information to your patients. Whichs falls on the management, too for not explaining to their team. The doctor then claimed they would drop all the charges, over the phone. Now they are saying I owe $1,900 but they will waive it down to $300 if I remove my ****** review. Which is illegal.

    • Initial Complaint

      Date:11/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been spam. Calling me repeatedly leaving messages asking me to call them and set up my requested chiropractic appointments. The problem is I've never requested a chiropractic appointment, I've never even investigated a chiropractic appointment and didn't know who the h*** they were until they started calling me incessantly. These types of spam calls are not only unwelcome, they're illegal as I am on a do not call list.

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed to receive chiropractor services through Chiro One. We agreed that I was to pay a certain amount, and I was put on a payment plan. Throughout my time getting services I was making payments. In August I made my final payment and my balance was $0. I couldn't finish the services due to my work schedule change. I reached out to the Chiro One and explained my schedule change and services was ended. On 9/30/1024 I get a bill from Chiro One stating that I owe $2246.00.

      Business Response

      Date: 10/14/2024

      Attached is Respondent's response to Complaint # 22361565 as attached with attachment to the response.

      Customer Answer

      Date: 10/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22361565, and find that this resolution is satisfactory to me.

      Sincerely,

      Alaina Washington

    • Initial Complaint

      Date:09/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Chiro One bought out my old chiropractor's practice. I had a credit on file which transferred to Chiro One. I went to Chiro One a few times and was not happy with the service so chose to leave. I asked for my funds that were credited to Chiro One to be refunded, I was told on August 19th to give them 15 days and the funds would be sent. On September 4th I called them and was told to give them a week, I called again on September 14th and was told that the check had gone out the day before on September 13th. It is now September 20th and I have not received my money which is approximately $520.00 I want the funds sent via next day air or I am going to file in small claims court.

      Business Response

      Date: 10/04/2024

      Please see the attached response and attachment.

      Customer Answer

      Date: 10/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ******* and one sales guy from Chiro One stopped me and persuaded me to check out their service and charged $20 on my credit card. I was told it's totally fine to change my mind and get my money back. However, I called Chiro One to cancel and I was told I'd get my $20 back but I never got it back. Instead, I keep getting phone calls from them to ask me to change my appointments. I want my refund of $20.

      Customer Answer

      Date: 08/13/2024

      Dates of the transaction is Aug 2nd. The date I called them is the following Monday Aug 5th

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Representative ****** of ChiroOne came to my place of employment on 7/8/24 to offer a $20 wellness exam offer in which I accepted and paid on that day. I explained to the representative that I was a new employee and my insurance would not be effective until 9/1/2024. The representative stated it would not be an issue. At my appointment on 7/18/2024 at 6 p.m. employee ***** asked me for my health insurance information assuming I would proceed with treatment before being seen. I reiterated that my benefits are not effective until 9/1/2024 and I previously explained that to representative ****** back on 7/8/2024. The employee ***** said if I am seen today (7/8/2024) the exam would be over 30 days by the time my benefits are effective. I would need another exam which would be another fee. I asked why this information wasn't provided to me back on 7/8/2024. She asked if I mentioned this information to their representative ****** and I stated yes I've worked in the health insurance industry for over 14 years and understand policies and procedures. I stated I wanted to make sure there was full disclosure to avoid any additional fees or conflict. I was told by employee ***** that if I wanted my refund I would need to call or email the company for a refund. She provided me a card with the contact information. I immediately emailed them on 7/18/2024 and a follow up on 8/2/2024 to ********************************************** with no response. I called ChiroOne at ************** on 8/2/2024 and was told that I would need to provide my credit card information in order for me to get a refund. She asked if I had a copy of the receipt and I replied yes but no credit card information is listed on the receipt. The customer service representative said they are unable to provide me a refund unless I provide my credit card information even though I have proof of a receipt. If this is the refund policy then the company should have a better procedure in place for customer refunds.

      Business Response

      Date: 08/22/2024

      To whom it may concern,

      Attached is Respondents response to complaint no. ******** as well as supporting detail.  Please contact me if additional information will be required.

      Customer Answer

      Date: 08/29/2024

       
      Complaint: 22110354

      I am rejecting this response because: As I stated on Monday 7/8/2024 ChiroOne Representative ****** came to my place of employment to offer a promotional offer of $20.00 in which I specifically explained that I was a new hire and my health insurance benefits would not be effective until 9/1/2024. I asked if that would be an issue. She said there would be no issue and nothing further was explained to me other than the appointment date and time set up for Thursday 7/11/2024 at 6 p.m. I also went over a brief medical history and issues that I would like to address. I work in the health industry for over 14+ years so I understand the concept of needing health insurance and having new patient visits with treatment plans that are valid for 30 days. I received a text message on Wednesday, 7/10/2024 at 6:03 p.m. from ************** as an appointment reminder and for new patient paperwork. I replied on Wednesday 7/10/2024 at 6:40 p.m. asking "Can I reschedule?" I received a response asking "Text 1 to reschedule now. Text 2 to receive a call from our Scheduling Team." and "To schedule a new patient appointment, reply 1. The schedule an existing appointment, reply 2. To request a call from our Scheduling Team, reply 3." I replied on Wednesday 7/10/2024 at 6:41 p.m. "3". I received a response on Thursday 7/11/2024 at 7:02 a.m. asking which day is best, Monday-Thursday for a reschedule then I can select a best time. I received another text on Thursday 7/11/2024 at 5:02 p.m. telling it is almost time for my appointment today at 6 p.m. and to arrive ***** minutes early. I never received a call back from the scheduler like I requested and it didn't cancel my appointment like I asked. I received another text message on Friday 7/12/2024 at 2:01 p.m. asking me to reschedule my missed appointment by calling ************. I replied same day at 2:43 p.m. "Can we do July 18th at 6 pm?" I received a response at 2:43 p.m. asking me the same information about to schedule new patient reply 1, rescheduling an existing appointment to reply 2, to request a call from the Scheduling Team reply 3. I responded at 2:44 p.m. "1". I got a text back stating they can reschedule for me at 7-18 at 6 p.m. and I have been rescheduled. I replied at 3:00 p.m. "Thank you." I received a reminder text on Wednesday, July 17, 2024 at 6:03 p.m. to reply YES to confirm appointment for 7/18/2024 at 6 p.m. and to bring the completed paperwork. I replied at 6:04 p.m. "Yes" and received a response at 6:04 p.m. thanks for confirming. Another text message reminder Thursday, 7/18/2024 at 5:01 p.m. and a text on Friday, 7/19/2024 at 2:00 p.m. asking to reschedule appointment. I replied "STOP" at 5:10 p.m. since I had declined the services after going to the appointment on Thursday 7/18/2024 at 6 p.m. only to find out from the employee ***** in the office that I would need another exam by the time my health insurance would become valid. I told her I mentioned this to the first representative ****** when she came to my place of employment and specifically said 9/1/2024 is when my benefits would be effective. I declined and wanted my $20 back. She handed me a card to call the toll free number or email for a refund. I had a missed call from a Brookfield, ** phone and called it back the next day on Thursday 8/8/2024 at 5:27 p.m. at ************** and spoke to Regional Manager ***************************, I explained the issue and she said I would need to provide the last 4 numbers of the credit card I used for the payment at the time of accepting the special offer. I explained I am not sure what card I used. She said it was a mastercard but not in the office to go over that information. I also explained that I am on my way home from work and don't have any of that information on hand as well. She said she will call me back the following day or next week. I never got a call back from her to go over that information. I called her back on Thursday 8/22/2024 and left a voicemail advising I never received a call back from her per our prior phone conversation. I would like my credit card credited back and request a call back to do so. She did say she would provide the last 4 numbers of that mastercard so I can verify the card I used but no phone call has been placed to me as of today. I request my card to be credited and the interest since this company has been dragging it's feet on my refund and I have complied with the confirmation of the appointment.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 4, 2022 I went to **** one, believing I had bad alignment and they would help with this. I paid ****** for 12 visits, it would been 850 if I did not pay upfront. It was only going in doing basic exercises and getting an adjustment with the chiropractor for couple of minutes. After I finish the program, they wanted me to sign up and pay more to continue the treatment. I told them I didn't see any change and they claimed it was because I needed more visits. I was emotionally distressed after this because I was not making good decisions and I wished they never came to my job to assess us. They were again there the following year and I voided them. I should of sent a complaint earlier, but I wanted to speak up to let people know this is just a big scam and after this happened I have notbeen the same emotional. I would love to get my money back, but as long as my complaint is heard and followed through I will feel justified. Thank you, *************************

      Business Response

      Date: 09/03/2024

      Please attachments.

    • Initial Complaint

      Date:07/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have continually asked this business to stop charging me for a service I cancelled a long time ago and they continue to access my account and charge me $88.00! The service is absolutely nonsense and I cant get them to cancel.. its ridiculous. I want a refund of all the wrongly charged payments and I want their jobs, this is ridiculous.

      Business Response

      Date: 08/12/2024

      Please see the attachments in response to the Complaint. 

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was evaluated for a chiropractic plan. They told me I needed to come three times a week for care, to which I told them up front my schedule would not allow for that. They said that would not be an issue, but signed me up for a 24 treatment plan anyway. I was told my financial responsibility would be $180/month and that I could cancel my plan at any time as long as Ive paid each month for the services used. Ive only been able to make 4 appointments, which spanned 2 months. I called and said I wanted to cancel because of time and other health concerns that have come up to where I felt chiropractic care would be a conflict of medical care. I was directed to their customer care line where I was told that I now owe $2800. My insurance was billed, but they will not cover any of the treatment. Chiro One said that even if my insurance wouldnt cover, it wouldnt change my monthly payment of $180. I signed up to pay $180, so I expected to pay $360 and not be responsible for $2800 for services that were not rendered. I would not have signed up if this would be the case and feel as though this is medical fraud. I would only like to be responsible for the four visits and not pay $2800 for services that havent been rendered.

      Customer Answer

      Date: 07/10/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      *****************************

    Chiro One Wellness Center is NOT a BBB Accredited Business.

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