ComplaintsforNationwide Credit & Collection Inc.
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Complaint Details
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Initial Complaint
01/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
An agreement was made with National Credit and Collection on Nov 10,2022. here known as NCCI for $62.50 x 6/mth w/automatic payments. 1 payment of $62.50 on Nov 10, 1 payment of $62.50 on Dec 10.On or about Jan 8 2023, a payment was made for the sum of $250. Which paid the account in full for amount owed to Duly Health. On Jan 11 2023 an automatic payment of $62.50 was processed by my bank account through Chase. Resulting in an overpayment of $62.50 + overdraft fee of $34. When contacting NCCI on Jan 12, and Jan 13 2023, was told the refund would be processed and would take up to 2 weeks to show in bank account. On Jan 28, another contact was issued with NCCI to address the funds not being transferred back to chase account. Was then told that it would take another 2-3 weeks for refund to be issued. I stated that it took 1 day to process the payment of $62.50 but 1 month and 1 week to process the refund was unacceptable as NCCI billing software should have detected no monies were owned and acct was paid in full. Resulting in another automatic payment of $62.50 + NSF of $34 to be charged to my bank account. I feel NCCI should be held responsible for said fees of $96.50. Getting no where with NCCI. Please help Thank you *************************Business response
02/24/2023
The account originally began with a $600 balance. Paid with a credit card 9/28/22 in amount $125. Made another payment with a check on 10/28/22 of $100. Arranged a payment plan on line through a checking account on Nov 10, 2022 for 6 months and paid $62.50 on Nov 10, 2022. Another payment Dec 10, 2022 of $62.50 and on January 6, 2023 decided to pay off the balance of $250 with a credit card. However, a payment came through from the payment plan on Jan 10, 2023 for $62.50. Since the payment plan was with checks we usually must wait a minimum of 30 days to refund, this ensures that the check is not returned as an *** or that it gets stopped or rejected by the Bank. Because of this wait to refund a check, ********** refunded $62.50 to the credit card on January 21, 2023 and applied this check to his account and stopped the payment plan at that time. Subsequently, we were informed of a banking fee incurred as a result of the post-settlement draw via the payment plan which the consumer incurred an *** in amount of $34. Nationwide Credit and Collection initiated a compliance review on the account and determined to reimburse the *** fee of $34 through the Credit Card Payment source for the refund. In total a credit for both the payment and *** total of $96.50 was issued to the consumer.
The account was then reposted with the adjusted payment as settlement in full and the account closed.
Should any questions or concerns remain, please contact me directly.
*********************, Director of Legal & Compliance
Nationwide Credit and Collection Inc. ************ / *******************************
Customer response
02/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Today I received a call from this collection agency with a rep with a foreign accent that repeatedly mispronounced my name despite me correcting her multiple times. This is illegal debt collection as I have went through bankruptcy and they cannot be b e collecting old debts. They are violating federal bankruptcy law.Business response
01/17/2023
Nationwide Credit and Collection **** is a debt collection agency with operations concentrated in the health care services field, representing hospital systems and providers. Upon receipt of the consumer complaint, we have initiated a compliance review of any account placed with ********** in connection with the consumer. Regrettably, utilizing the limited information provided within the complaint as to the details involved with the original account in which the consumer is complaining of the collection activity - we are unable to locate any information related to the consumer. The identification information provided by the consumer does not result in any match within our records. In the event the consumer is able and willing to offer additional information specific to the account or debt related to the complaint, then we will continue our review of the matter and close any account as required under applicable regulations.
I am willing to review this matter, or should any questions arise - please contact me directly. Thank you.
*********************, Director of Legal & Compliance
Nationwide Credit and Collection ****, ***********************************************, ** 60523.
Initial Complaint
12/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
NATIONWIDE CREDIT AND COLLECTIONS # ****** AND ****** YOU ARE REPORTING INACCURATE AND UNVERIFIABLE INFORMATION ON MY CREDIT REPORT. I HAVE REQUEST FOR A FULL DISCLOSER OF THIS ALLEGED DEBT. I HAVE NOT RECEIVE MY ORIGINAL CONTRACT, MY SIGN SIGNATURE, OR ANY INFORMATION ABOUT THIS DEBT. BY LAW AFTER 30 DAYS THIS IS NOT MY DEBT. IT HAS BEEN 45 DAYS SO THIS ALLGED DEBT IS NOT MINE. CEASE AND DESIST ALL REPORTING OF THIS ALLGED DEBT ASAP.BY LAW YOU HAVE TO REPORT EVERYTHING 100% ACCURATE. THIS ACCOUNT IS NOT MINE AND THIS ACCOUNT IS NOT ACCURATE. YOU ARE REPORTING A FRAUDULENT ACCOUNT AND YOU HAVE NOT PROVEN THIS ACCOUNT IS MINE. DELETE ASAP!! YOUR COMPANY KEEP CALLING ME AFTER 9PM AFTER I TOLD THEM NOT TO! YOU ARE HARRASSING ME ABOUT THIS ACCOUNT. YOU HAVE VIOLATED MY PRIVACY AND MY HUMAN RIGHTS AS A CITIZEN OF *******. DELETE THIS ACCOUNT IN 10 DAYS OR I WILL CONSULT MY ATTORNEY GENERAL TO LOOK INTO THIS FRAUDULENT ACCOUNT.Business response
12/27/2022
Nationwide Credit and Collection *** is a third party debt collection agency, operations are concentrated entirely within the account revenue management for health care providers. Upon receipt of the consumers complaint we conducted a compliance review of the accounts raised within the complaint. Our summary of the circumstances related to the accounts placed with ********** in connection with the consumer have ended with the closure of all accounts. No further collection activity shall be undertaken by ********** in connection with the accounts which the consumer has provided notice. Should you have any question or concern beyond the response provided herein, please do not hessitate to contact me directly.
*********************, Director of Compliance
Nationwide Credit and Collection ***. / ******************************* / ************
Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've been a victim of identity fraud. I obtained my credit report months ago and found these fraudulent accounts, an overload of addresses and even a different variations to my name. I may have been a part of a data breach as the occurrence has only been happening for the past 9 years or so as I can only track the accounts back to 2011. I also found this account recently in my credit report that I believe not mine:Acct name: NATIONWIDE *************************** (Original Creditor: ***************)acct no. 1197****date opened 08/01/2022 balance $116.00 I am not liable for this debt and I do not have a contract with:Company: NATIONWIDE *************************** Address: ***************************************************************** Tel No: ************** FTC Affidavit is attached with this complaint together with dispute letter sent to *********** and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ************************************************** and email at [email protected] need a response from the company.Business response
12/05/2022
Nationwide Credit and Collection, **** is a collection agency concentrating its operations within the health care related services. We manage revenue accounts on behalf of health care systems and physician groups. Upon receipt of the notice of the consumer complaint, we have reviewed the account associated with the consumer. The account has been closed and we have recorded the consumers claim of identity theft. The matter has not been reported by ********** to any credit bureau and the closure of the account will cease all collection activity by Nationwide Credit and Collection **** Should you have any questions please contact me directly.
*********************, Director of Legal & Compliance
Nationwide Credit and Collection **** / ************* / *******************************
Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
NCC (and its successor/associate Gatestone) has been calling my phone for a ***********************, whom I never know, who had never been at my address (I live here since **** and know who occupied the house before), and who is never associated with my phone number. This is an identify theft committed by BOTH *********************** AND NCC Financial.Business response
09/23/2022
Nationwide Credit and Collection, **** is a debt collection agency which concentrates its operations entirely in the healthcare services for hospital systems and providers. Upon review of the complaint, we have been unable to locate any information provided by the consumer that demonstrates an account or other record related to the complaint with our agency. Further, we have no relation to any third-party entity known as Gateway. At this time, we are unable to respond in any further manner in light of the absence of any related issue or interest in the complaint to our agency. No account, information or data related to any information stated in the complaint resides with our agency.Customer response
09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
08/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from Nationwide collections, **** today stating that I owe on a loan from Freemont mortgage company.. I am not liable for this debt and do not have a loan with them...Business response
08/08/2022
Nationwide Credit and Collection, **** is a debt collection agency which operates exclusively in third-party collections for health care related providers and health systems. Upon review of the consumers complaint it appears that the original debt is alleged to be connected to a consumer loan of some manner. In accord with our agency policies, a compliance review was initiated using the consumers information provided within the complaint, we are unable to identify or locate any accounts associated with the consumer within our records. In as much as the alleged debt appears to be retail/consumer credit based - not making comment as to the validity of the notice asserted to have been received by the consumer, our agency has no record of any communication with the consumer. Historically, our agency has been confused with other collection agencies which employ a similar name as ours, and we presume that the other agencies do conduct operations within the retail consumer credit space - however, our agency, Nationwide Credit and Collection, **** does not. In summary, we are not able to take any action or response to the complaint because we have no information or records which are related to the consumer. Should you wish to discuss this matter in greater detail or if any records which demonstrate a direct relationship with the communication to the consumer and our agency - please do not hesitate to contact me directly. Thank you.
*********************, Chief Compliance Officer
Nationwide Credit and Collection, ****
************
Customer response
08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
07/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.NATIONWIDE *************************** ACCT #: ******* BAL. $274.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business response
08/04/2022
Our compliance review of the account verifies the balance as stated. WE have notated the dispute and closed the account with our agency. The tradeline report has been updated to reflect the dispute and closed. Should you have any further question or concern, please feel free to contact me directly.
*********************, CCO
Nationwide Credit & Collection, Inc.
************
Initial Complaint
07/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Pentagon Federal Credit Union and do not have a contract with Security Credit Services. They have failed to provide me with the original application like I demanded.Business response
07/18/2022
Nationwide Credit and Collection, **** is a third-party debt collection agency concentrating in
account receivables in healthcare services. Upon receipt of the consumers complaint - a review
of the account placed with our agency demonstrates a valid account with *************** for medical services provided at *************** ************************* on 10-11-2019.
The account was received in our office on 8-2-2021. The account has been reported to Experian, however, as of July 1, 2022 the account is no longer being reported to any credit reporting agency.
Initial Complaint
04/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.Business response
05/02/2022
We have reviewed the complaint submitted by the consumer in connection with identity theft. While we have not received any supporting documentation or other evidence of the consumers efforts to notify appropiate law enforcement in connection with the improper use of her personal information (police reprot, FCC Identity Theft Claim), or other registry of the incident of identity theft. We have decided to close the accounts placed with our agency in light of the claim. we have directed all active accounts with our agency to date to be closed and will notify any related credit bureaus of the closure of the accounts. No further collection activity or tradeline reporting will occur from our agency.Initial Complaint
04/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
TRANSUNION LLC HAS CORRUPTED OUR CREDIT FILES SINCE 06/25/2015 AND AS RESULT MUST REQUEST THAT YOU MANUALLY DELETE VIA SENDING TRANSUNION LLC TO REMOVE ALL TRADELINES IN OUR NAMES ********************* **** 08/05/1961 ***************************, 02/10/1963 SSA **** SEND TO: **************************************** TRANSUNION LLC **************************************************************Business response
04/14/2022
A review of this matter confirms that we do not have any active account placed with our agency in connection with either individual identified in the complaint. Specifically, a compliance review depicts one account placed with our agency for ************** which was closed on or about 10-26-2016. As part of our compliance review, we look to the tradeline reporting history and I have conclusively noted that no tradeline was furnished in connection with the account or individual from our agency. Since the date of closing the account - no activity has occurred by our agency in connection with the underlying transaction or the placement of the account. The matter is no longer with our agency and we have no authority or discretion as to any efforts to collect against the account. Should you require any further information or detail, please let me know.
*********************, Director of Compliance
Nationwide Credit and Collection, Inc.
Customer response
04/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
25 total complaints in the last 3 years.
9 complaints closed in the last 12 months.