ComplaintsforComEd - An Exelon Company

• Initial Complaint

  07/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a customer of this ********************** since October of 2008 when we moved into our address of ************************************* We recently sold our house and moved to ****** in May of 2024. We were requested by our new Electric Utility Provider to secure a letter of credit from ComEd so that we could avoid having to pay a $500 deposit. I have contacted ComEd on three (3) separate occasions since June 25, 2024 when we took possession of our new home in *******, **. The new provider is *************************** (VEA) at ***********************************************************************. Despite assurances that this letter of credit would be forwarded by ComEd, VEA indicates that they have not received said document. I was told by ComEd that the correspondence was sent via email, fax and via regular mail. I asked if a copy of the letter could be sent to me so that I could take to the new provider, but was advised that the letter could only be sent to the provider. I then asked if I could get an email confirming the correspondence was sent and this was denied.

  

  Business response

  07/30/2024

  Spoke with ******************** and he supplied a contact number & email address to this new electric company. The letter of credit was emailed over and confirmed by agent AT that she got the email to address the customers concerns with the assessed deposit. Agent AT shared that she would follow up with ********************. 

• Initial Complaint

  07/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are charging me twice for a deposit of $1875.00. I already paid one now they sent me another letter for another deposit.

  

  Business response

  08/01/2024

  Hello Mrs. **************************

  After my investigation on ComEd business customer (Its A *************** the account was billed a commercial deposit. Business deposit cannot be wave. I explained the deposit is broken down into three installments. Deposit letter was mailed on 4/29/24. ****************** said she received another deposit letter asking for additional monies.Advised that amount is what we have on hand. The customer still owes an outstanding from the initial deposit that was quoted on 4/29/24.

  Thanks,

  ****

• Initial Complaint

  07/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 7/19/2024 I received a letter dated 7/12/2024 from ComEd stating that due to recent late and/or missed payments on a previous account, a deposit of $220.00 is required from me. However, I have never had a ComEd service in the past and I have never been a ComEd customer in any capacity. I bought a new condo in ******* on 7/12/2024 and started a new service for the first time. I tried calling their customer service at ************** (on 7/19/2024 upon receiving the letter) multiple times to straighten this out, but the robot keeps saying that customer service is not available. Likewise, trying to register for a new online account on ******************** website also does not seem to work.

  

  Business response

  07/22/2024

   Unsuccessful in attempt to contact customer. Left voice message explaining the deposit was assessed due to a new billing system error. Advised customer that the total amount of deposit will be removed from bill and any amount that has been already paid towards the deposit will be credited to his account. 

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Comed took their meter out of a house we own at 30w325 w *****************. ********************* Then proceeded to bill us $644.67 in charges for electric they estimated we used for a house with no meter. We called they said they would credit it off account **********. Then they proceeded to charge our bank account for our account ********** for the electric at our current house and moved the other accounts charges over and took all the money from our bank account without our knowledge and left us short to pay our other bills ! This is so frustrating and wrong I have talked to multiple people at Comed who said they would clear this up and nothing has been done except for them steeling from us!

  

  Business response

  07/23/2024

  Customer was issued a credit of $644.67 to account ******************* requested the balance be refunded in check form which will be sent to ********************************************************************************************, within 30 days. 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company does not address customer concerns. I have called 3 times regarding my bill when I moved. It took over 4 months for them to even calculate my bill and then they had the nerve to tell me my bill was overdue even though I was setup on auto pay. When you try to fill out their contact form it comes up error. This has happened several times not one isolated time.

  

  Business response

  08/01/2024

  ****************** was concerned about the amount of final bill for premise address **************************. Due to the new billing system, the final bill dated 6/18/24 for $430.59 was combined with current billing address, *********************************************  Left a voice message advising that final bill at 4736 ***** was $37.55 (150 kwh used) and the remaining balance of $393.04 was billing for service at current address from 4/3/24 5/10/24. There were 199 kwh used from 4/3/24 through 4/11/24 and 1047 kwh used from 4/11/24 through 5/10/24.  My contact information was left on voice message for further questions/concerns.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity the ************ breach. I have attached a copy of the verification letter from Equifax that states my personal information which includes my name, address, and social security was a part of the 2017 ************ breach. The information listed below, which appears on my credit report, does not relate to any transaction(s) that I have made. It is the result of identity theft.Please delete, remove and block this information from my credit report within 4 business days, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information. Also, according to the ***** of 2003 Public Law ******* Section 151(e)(A)(B) stated a copy of a police report evidencing the claim of the victim of identity theft and a copy of a standardized affidavit of identity theft developed and made available by the Commission.CONTRACT CALLERS *** (Original Creditor: Commonwealth Edison Company)Account #******** Balance- 542 Open Date- 03/01/2023 Enclosed are the following:A copy of my credit report I received from your company. The fraudulent items are circled.A copy of my Identity Theft Report and proof of my identity.A copy of section 605B of the Fair Credit Reporting Act, which requires you to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher(s) of that information.I appreciate your prompt attention to this matter, and await your reply.

  

  Business response

  07/29/2024

  Unsuccessful in reaching *****************************. The phone number listed on this BBB complaint has a recording stating that the number is restricted or not a working number. 

  ComEd is not able to honor the request of removing the $542.93 debt, as our investigation associates ***************************** to the premise address per public records. 

  Customer response

  07/29/2024

   
  Complaint: 21960632
  
  I am rejecting this response because:

   

  I have not gotten a missed call from Comed please reach out to me at **********

  
  Sincerely,
  
  *************************

  

  Business response

  07/30/2024

  ComEd's position remains the same.

  Customer response

  07/30/2024

   
  Complaint: 21960632
  
  I am rejecting this response because:

   

  can comed give me a call at **********
  
  Sincerely,
  
  *************************

  

  Business response

  07/31/2024

  ComEd's position remains the same.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Comed account3900664041 was deactivated on Jun 22, 2023 and ComEd never communicated myfinal balance and hid the deactivated account from mydashboard, making it impossible to view or pay this bill. Subsequently, a new account ********** was opened in under my business account RCM Chicago Properties, without my instruction, deactivating my old *********** from my ComEd dashboard. I called to inquire about past ******** and they said my account was up to date. I also have other accounts attached to my business name, RCM Chicago Properties, that coincidently uneffected. ******* notices regarding account 4041 were sent to the service address, which is not a residence rather a 'common area' at the *************************************************), which does not exist as a physical address. The only valid addresses are Unit 1, 2, 3, and coach house. Furthermore, this is an investment property and is not my(*************************) billing address. Lasltly, no overdue billing notices were sent physically nor by email, and being that this account is deactivated and now longer viewable on my dashboard, it could no longer be viewed or paid online. I was never notified properly of a past due bill not did I have access to view nor pay this bill; iit was hidden from me until it was sent to collections and adversely and fraudulentlyeffecting my credit.I appreciate your attention to this matter.Thank you,****-- ************************ ****************************** | ************

  

  Business response

  07/09/2024

  Spoke to **************** and explained that ******************************************************************************* was previously in his name and not the business name. I reviewed calls from 2/26/24 & 6/22/23. The call from 2/26/24 discussed the debt and asked if there were any balances of $400-$500 in the name of  Rcm Chicago Properties. *** confirmed there were no collections account in the name of Rcm Chicago Properties. During the 6/22/2023 call **************** called to close an account at **************** 1R was combined with another unit (building went from 4units to 3units). He mentioned that he continues to get collections calls but is unsure of what property. The *** found that *********************** was in his personal name & it had a balance of $181.20. During that call he asked to put the account in the company name.  A final bill was issued and mailed to the premise address.  Provided **************** a copy of the old account's activity statement along with the final bill for his records.
  
  The mailing addresses are being updated to ********************************* for the active accounts in the name of Rcm Chicago Propertie at the Dayton & Kenmore premise locations.
  
  As of today, the past due collections balance of $209 had been paid by Mr. ********************* Account# ********** paid in full.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I set up a Defer payment arrangement with com Ed for my balance.The system indicated that I needed to pay $57.91 before 7/06/2024 I then call and spoke with **** that said I needed to speak to another department then I requested a manager **** said okay I have ***** rep * **** ***** was rude and stated that I'm not it's no Guarantees if you will be disconnected but I can take your payment of $57.91 gave my Master card confirmation * ********** then I asked what do you mean No Guarantee you won't be disconnected I have a email confirming the details ***** then said I'm not a manager I'm a supervisor I asked why did you lie to me call then was dropped called back and spoke with another supervisor ****** that stated that the system shouldn't have even to your payment arrangement and there is no promise you will disconnected but we will send a letter when it will and gave no date asked for manager again said I will put you in a call back Q for manager to call back then ended the call !!!!

  

  Business response

  07/12/2024

  A new payment arrangement X 12 installments will be created once customer receives upcoming bill which should be generated by 7/15/24. The $57.91 down payment previously made will suffice for new payment arrangement. Problems with call center personnel will be referred to their management team for review.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello I am a single parent of 7 children which one of them is disabled. My income cant cover my electric bill reason being its extremely high. I have reached out to ComEd for assistance and was not successful. I have been told I dont have any options to rectify the issue. I have been getting the runaround with them. I am at all loss.

  

  Business response

  07/03/2024

  ICC202405729 Spoke with customer and advised that she is eligible for medical letter or DPA can be reinstated for $200.00 down payment. Customer stated she will have the $200.00 on 7/5/24. Once payment is received and verified, customer will be given a new DPA x 18 installments of $104.91.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called COMED on Thursday June 27, 2024. I asked why had my bil gone up $40. Seeing that I was gone for almost 2 weeks. No one was home to use electricity. And I am being charged a lot of money for being enrolled in their budget plan.

  

  Business response

  07/02/2024

  Hello ***************************, Budget Billing will go through a 3-month review. ************* &Billing adjusts the budget amount based on the customers average monthly bill amount for the most recent 12 months.Please call me to look at your daily usage for the two weeks. Please call me if you have any other questions.
  
  Thanks,
  ComEd

  Customer response

  07/05/2024

   
  Complaint: 21924100
  
  I am rejecting this response because:
  There has been a steady increase in my bill for past few months. This is not matching what electricity I am using. They have to come up with a different formula on how they calculate their budget plan. There monthlys bill is that of a car note!! 
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩