ComplaintsforComEd - An Exelon Company

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Comed Has Been Bullying To turn off my lights every month while I'm in a low income home, adding deposits in top of that, knowing I qualify for light assistance programs, and I'm tired of being threatened every month to pay a **** in full after they added additional fees that I cant afford, they put me in a position where my **** is going to stay higher then it should be each month I never agreed on the deposit in the first place I chose to pay it forward with my last payment but they didnt do it, so now I want that deposit they put in my account removed for shady practices and my account should be credited for the deposit I already paid which was $14

  

  Business response

  06/30/2022

  I spoke to customer explained findings.  A $70.00 collections deposit was requested on 3/7/22. The account had 6 late payments within 12 months and a balance of $155.76 30 days past due. Currently $14.00 has been paid on deposit, $20.00 is outstanding and $20.00 unbilled. The customer was advised that based on his income he qualifies for the Deposit Waiver Program because he lives in a designated zip code area. The customer was requested to complete the Request for Waiver of Deposit & Late Payment Charges request form found at www.comed.com.The form can be mailed to P O Box ****, Attention Waiver, ************************** or Fax ************ After the Waiver of deposit is approved the deposit will be cancelled & late payment charges will not be charged for one year from approval date.
  

• Initial Complaint

  06/26/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have had an account with Comed at this address since 10/2021. I have never had an issue viewing my usage details for specific days. In fact, I am signed up for weekly alerts to manage my budget. I informed my landlord that I would be submitting the difference of my electric **** for reimbursement due to construction on the apartment property. Comed declined any unauthorized access on my account and stated that my landlord would not have influence or bearing on my ability to view my usage, despite having a smart meter linked to my unit. Coincidentally, however, the day my most recent **** was issued, the exact day I needed the usage information to submit to my landlord, an error notice reading, "Customer Not Authorized" appeared and has still not been resolved, despite that I phoned Comed and was given a ticket number for an escalation complaint to have this technical issue resolved the same day. I have the right as a contract consumer under Comed to view my daily usage metrics, as previously provided by the company on their website at https://secure.comed.com/MyAccount/MyBillUsage/pages/secure/ViewMyUsage.aspx and elsewhere on their website. I have the right to understand my **** to the last detail, and that is exactly what I am demanding: restoration of my ability to review every detail of my ****, including, but not limited to, the contents of the "View My Usage" section of Comed's electronic or paper provisions.

  

  Business response

  06/30/2022

  Called ************** & left a message. Advised that on 6/27/2022 ComEd experienced online/web issues. This resulted in ComEd data not being available but has since been resolved. I was able to see that the customer was accessed ************************ 6/29/22. Also, notified the customer that she does not need her L/L approval to access her usage. Since she has her own ComEd account she can view her daily usage. Advised to call me if she is still having issues viewing her usage.

  Customer response

  07/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For the past couple of months, I've had intermittent power issues with my service, which were reported five times (three times the week of 6/12-6/18). I requested a technician be dispatched to my premise to physically inspect the outdoor equipment and service wire. Unfortunately, all of the recent tickets have been closed without my knowledge, and no technicians have been dispatched as of yet. *note: Multiple repairs (splices) to service wire has been performed in the past. The issue is related to using any heavy appliances in my household (washer, dryer, microwave, air conditioner, etc..) These items require a great deal of power to operate correctly. Any time these items are in operation, the light fixtures in my home start to dim or flicker. This problem was pronounced on one of the hottest days this week, 6/14, when I tried to operate my AC unit. My lights all over the house slowly dimmed and came to a screeching halt after several minutes. On the mornings of 6/15 and 6/16, I explained and noted my issues repeatedly with ComEd. I was told that these tickets were automatically closed due to a test on my smart meter at my home that was reporting that my power was functional. Subsequently, the agent created another repair ticket which I never received a call or dispatch from a technician to check my service physically.Today on 6/17, I hired an Electrician to perform some tests on my electrical panel. He isolated the trouble to the "main" service line. Here are his notes:With AC operating,Phase one wire: 80 to 100 volts (abnormal, should be 120 volts)Phase two wire: ******* volts (abnormal)Neutral Wire: ***** volts (abnormal)*Service wire has multiple splices between pole and smart meter. Trouble is possible dirty open on neutral wire or bad phase. NEED REPAIR IMMEDIATELY. EXTREMELY DANGEROUS. REFRAIN FROM USING HEAVY APPLIANCES UNTIL FURTHER NOTICE.Please see the pics below.

  

  Business response

  06/21/2022

  **************, 

   

  Per the Field Supervisor, R.W.; your service was replaced yesterday, 6/20/22, restoring to full power. The meter was pinged again this morning and it reported full voltage. 

  Customer response

  06/27/2022

   
  Complaint: 17444908
  
  I am rejecting this response because I am not fully satisfied with the customer service and response time I encountered during the last month or so concerning the issue. We live in very uncertain times, and I am aware that your organization is under tremendous pressure to serve its customers. However, I have difficulty accepting this response because of the effort it took me to convince your personnel of trouble that was NOT mine. Not only did I reach out through the Better Business Bureau, but also through social media and your 800 number. Reports were made numerous times of the hazardous condition, and no effort was made on your organization's part to follow up. So I ask that your company reconcile this issue by adding a credit for the last two months I had problems with this service. Your records will clearly show when these reports were made. I hope this communication fine you well. Thank you for your response and correspondence in this matter.

  
  Sincerely,
  
  ***********************

  

  Business response

  07/14/2022

  **************,

  
  I apologize for any inconvenience this may have caused while you were trying to get your service fully restored. Unfortunately, ComEd does not ***** credits to customers accounts as a result of power quality issues.    

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 04/13/22 COMED came out for an unplanned power outage. While doing work on the box located behind my house on the city property, the worker cut, damaged, and laid down a panel of my personal fence. A Police report was filed for criminal damage to property report number is LA-22-******. A claim was submitted to COMED, claim number GCED2022435298. Attached was an estimate of $458.78 for the repairs to the fence paneling. Comed denied my claim yet when this same thing occurred 3 years ago, they said they were liable for the damages and paid for the repairs at that time. I tried calling COMED CLAIMS and have left several voice mails without any response whatsoever.

  

  Business response

  06/03/2022

  ********************, 

  Per the Claims Case Manager M.G.; your claim has been settled. 

  Customer response

  06/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ComEd sent me a **** for $1,670.43 for a address I never stayed at why am I being hold responsible to paid this **** the **** is for **************** I'm on a fix income I received Disability this should have been a write off I spoken to a supervisor Name ****** 5-26-2022 from ComEd she stated I'm still responsible to pay the **** my **** never been this high ever I can't afford to pay this when I'm living off a fix income I was told by supervisor ****** this a 8yrs old **** when it should've never been transferred over to my reasons **** I barely can offer my rent I'm look to file further action against ComEd I ask her how old is this **** she didn't respond I'm seeking for some assistance to resolve this issue that this will be removed this was a fraudulent account

  

  Business response

  06/06/2022

  Transfer charges of $1391.71 from **************************************** has been removed from ************************* active account. These charges have been canceled. Customers ID & SS stolen and falsely used for several years. Has PIN # from IRS. Currently the active account has a balance of $278.72 6/9/2022.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In late summer 2019 I contacted ComEd to have an exterior yard light removed from my property. It took several months and phone calls to them until it was finally removed on 9/3/2019. Once it was removed the billing was totally messed up. According to ComEd, the light rental was cancelled 10/2019 however I continued to be billed for it. I received and paid my **** in ********* 2019 for service through 1/8/2020. I then stopped getting bills. I contacted ComEd several times and was told there was an error in the billing and it was being reviewed. I contacted them prior to selling the property in 3/2020 at which time I contacted ComEd and asked for a final ****. I was told the billing was up to date. I was surprised by this since I had not been billed. I lived in this property for ******************************************** June 2021, I received a collection call telling me I owed a past due payment. The copies of bills they provided were for service beginning 12/5/2019 through 3/12/2020 and were billed to me 6/1/2020 and included late charges. Unfortunately, I did not receive these bills as they were mailed to the property address and I no longer lived there or owned it. It was three months after I sold it. I have called **************** numerous times and each was recorded. I wish I had better records of this. I have gone above and beyond to resolve this with ComEd however they will not admit their errors and took an excessive amount of time in providing me with documentation. The amount owed is fairly small and I could pay it but now that they have ruined my credit with their collection, I am not willing to let this big organization bully me. Their billing is terrible and when I tried to bring their errors to their attention, I was not given the attention or courtesy to resolve it in a timely manner. I have copies of the billing and the Account Statement from ComEd. They are not willing to work with me on this.

  

  Business response

  05/11/2022

  Spoke to ***************************** and understands the debt is owed but she never got the final ****. ******************* has been notified to remove the debt as outstanding/owing and update the credit report. Provided the customers mailing address. ******************* will be paying the balance $248.07.

  I will send the customer a email once confirmation email from ****** is received. 

   

  Customer response

  05/12/2022

   
  Complaint: 17186601
  
  I am rejecting this response because:  I do not just want the credit bureau information updated, I want it removed-deleted.
  
  Sincerely,
  
  *****************************

  

  Business response

  05/13/2022

  Customer is aware that it will be deleted from CR. The balance was paid in full 5/12/22

  Customer response

  05/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been in contact with ComEd for 5 years about a **** they have in my name at *******************************************************************. The landlord there had the power in my name for the whole building, not just my apartment. He had the gates locked where we could not get meter readings or a smart meter added. After a year or 2 of complaining, I moved. I have not lived at this address since 2017. Up until about 3 weeks ago, ComEd has continued to contact me about this **** and I have told them over and over I do not live there and it is not my ****. Last week, in the middle of me trying to buy my house, they added this **** to my credit and knocked my score down 100 points. It has defeated my chances of being a home owner. I have not lived there for years and can prove it, yet they continue to **** me for this address and ruined my credit. I need justice and help

  

  Business response

  05/09/2022

  Unsuccessful in contacting ***********************. Left messages asking for a call back to discuss what was needed to dispute charges. The account billed through 10/27/2020. *********** would need to supply proof of where he resided during the disputed billing period of 2017-2020. Same response sent to BBB & ICC.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. COMMONWEALTH ***************************** $319.00 Acct # ********

  

  Business response

  04/14/2022

  ComEd's position remains the same as responded to with BBB#******** 

   

  Sent letter by email/no contact number provided. ComEd would not be able to honor the request to remove the charges of $319 as owing in your name. After further review, we can associate you to the premise in question of **************************** *UNIT D *********** ** 60440.  There was a Bankruptcy Chapter 7 filed in your name at this address.

   

  Letter is also attached for the customers records 

• Initial Complaint

  04/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ComEd requested I put down a deposit due to late payment on monthly ****. I was told by a ComEd representative that once I pain my **** on time for 12 consecutive months that the deposit would be returned to me. My payments have been on time for more than 2 years. There was no deposit returned to me. Account# **********

  

  Business response

  04/13/2022

  An email was sent to ************ on 4/13/22 explaining findings. Our records show your paid deposit of $291.89 ($290.00 deposit +$1.89 interest) was applied to your account on 10/2/20 The $291.89 deposit credit was applied to the following bills 9/14/21 to 10/13/21 $139.75; 10/13/21 to 11/11/21 $101.70; 11/11/21 to 12/14/21 $173.07 (total amount $414.52). After applying the deposit credit ($291.89) a balance of $122.63 remained owing on the account. The $122.63 payment was received on 1/5/22. 

• Initial Complaint

  04/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was previously enrolled in ComEd's budget billing program. I recently moved to a new apartment, and when I received my final **** at my previous address for 8 days of service, I saw it was for $102.11. I tried calling ComEd customer service on 4/8/2022 to get the matter resolved. I explained to the agent that my budget billing balance should have broken even because after paying the previous month's ****, my balance was negative and should had a credit of $18.28. From the looks of my final **** that credit was applied, and my final balance owed was for $0.11, but ComEd is still attempting to charge me an additional $102.00. When I asked if that excess payment would be applied to the **** at my new apartment, I was told no. When I kept trying to ask for clarification on what that $102.00 charge was for the agent, Shade, just kept saying that it was my budget billing payment, despite acknowledging my budget billing balance was only $0.11 after applying the previous month's credit.

  

  Business response

  04/27/2022

  Spoke to ****************** & he couldnt talk. I did quickly share that I sent him by email copy of his accounts activity statement from ********************* *UNIT 2.To take a moment to look over the document and give me a call to discuss any questions. I never received a call back or email from the customer to discuss.The customer paid $102.11 on 4/25/2022. The activity statement reflects that the budget billing amount monthly is $102 but the final **** is for $102.11. This is total reflects the last two actual bills of $76.03+$18.39=$94.42 plus the negative balance owing from the budget billing account of $18 =$102.11. The final amount owing, and the budget billing are similar ($102) but the amount owing ($102.11)is a total of 3 amounts.

   

  A copy of the updated activity statement reflecting the payment made is attached. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩