ComplaintsforComEd - An Exelon Company

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Initial Complaint
06/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I recently moved from apartment 507 to apartment 501. The address is the same. ******************************************. I have a credit of $305.00 from the LIHEAP program. I have called Comed customer service numerous times to transfer the credit from my old apartment to my new apartment. To this date, they have failed to do so. I am a United States veteran on SSI Disability and have limited income. Please help me receive my credit of $305.00 into my new account number, **********. (The old account is ************ Thank you.
Business response
06/26/2024
A liheap payment posted 1/16/2024 on Unit #*** in the amount of $305. This amount paid bills from 1/2024 through final bill 5/2024. Remaining credit amount was $162.45 and has been applied towards Unit#*** account. Currently the account balance is a credit amount of $118.15.
Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
06/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Within the last year my bill increased three times the amount. I called on numerous occasions to have workers come out to see if the lines were tied up and no success from that. The only thing I have on is two TVs, stove, refrigerator, microwave, and central air. Some days it isnt on at all or it stays on one temperature. Something needs to happen because this utility bill is increasing and my pay isnt. Im not doing anything different than what I was doing years ago. I stay in an apartment and Im not sure why my electricity bill is the same as a house. My account number is **********. Can you please look into this. I stay in a three unit building and it seem like in paying for the entire building. The other units are vacant.
Business response
07/08/2024
Spoke to ******************** and advised that; A ComEd Technician arrived at ********************************************************** on 07/05/2024 and completed a meter test for accuracy on Meter# *********. The test concluded that the meter servicing her unit is running at AVG *****%. This falls well within the guidelines provided to us by the Illinois Commerce Commission. In addition, there were no foreign load or tampering issues found at the meter. The tech also noted that the voltage was checked & no back feed found. ******** stated that there is a lot of work being done to the first floor & hasn't been a tenant in that unit. Suggested to discuss with the landlord to have an electrician look at the internal wiring.

During a visit 12/2023 from ComEd, it was confirmed that meter # ********* is associated to the correct unit #2.
Initial Complaint
06/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have contacted COMED customer service regarding two separate bills that are being sent to two different addresses under my name. The first bill was sent to a apartment leasing office at ****************************************************************************************. Because of this, the leasing office charged me $191.05. COMED customer service advised they will immediately remove my name from this address.My correct address ******************************************************. I do not have any other addresses.I have called COMED three times now without any success.
Business response
06/13/2024
BBB,
Spoke to customer and advised him that his account seems to have been closed out in error by his property management company. An order has been issued to put the services bank in his name effective 3/12/2024 (the day the services were finaled) which will adjust the accounts for both parties. Customer must work with the property management company to be reimbursed for any charges that were made directly to them.
Initial Complaint
06/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 31st 2024, I called comed customer service and ask to talk to a supervisor because i have been overcharged. When i received her over the phone, i told her that my bill needs to be corrected. She told me that I have been charged almost for the same amount that they have been charged me last year and at the same month. How they can based on last year bill to charge me an incorrect amount? My bills should be more less than last year. A proof is that: last year, sometimes I was using my small electric heat to warm more my apartment In this year, I decided to call a building management company to request that my apartment needs more heat, they resolved the problem and also gave me a thermometer to control a temperature of my apartment. Since that I never use my electric heat. Last year, in summer time sometimes I was using my 2 small air conditioner or fan. This year, I decided to open all my apartment windows. Specially this year it s not that hot compared to last year. I am not a kind of person who takes advantage on people hard earned money. Since I started to get Government funds, I said that to myself, I have to take care of that funds, that s why I started to consume a electricity with a big moderation. I have to respect a government funds. I noticed that Comed doesn't take a time to read a meter. They only estimate my bills and charge me amount they want,. I also noticed that, since LIHEAP started to assist me for my electricity bills (government programs) Comed decided to always overcharged my bills. If Comed was taking a time to read a meter they will never make my last month bill higher than this recent bill. she told me that they will no make any correction to my bill, only they can do is to check and see what I am exactly using wich cause increasing my bill. Finally, in a middle of our conversation, she said that: " Thanks for calling Comed " and hang up a phone, wich is so disrespectful.
Business response
06/27/2024
Left customer a voice message explaining the following:
Customers' bills are actual readings and there have been no estimate readings within the last 12 months. Explained to customer that her actual usage is still low, but the recent rate increase for Delivery Charges and Taxes & Fees is the reason for the slight increase in her bill. It was also explained that the rate increase is regulated by the State of Illinois, not ComEd. There was a LIHEAP ***** for $630.00 applied to customers account on 2/6/24 and current account balance is $443.05 credit. Customer has not been overcharged.

Customer response
06/28/2024

Complaint: 21835944

I am rejecting this response, i did not receive any voice message since our last conversation over the phone.

Sincerely,

*************************
Business response
07/01/2024
A message was left via recorded line for telephone number ************** on 6/27/24 at 8:43 am. Duration 1 min 51 secs.
ComEd's position remains the same. Please call me at ************** if you wish to discuss further. Thank you!
Initial Complaint
06/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had enrolled In autopay, and my bill for the month was charged to my account, after I had already made a partial payment on the amount previously owed for that same month. I called them twice after seeing two charges on my bank statement for that week and both times I called had asked for a refund on the money they shouldn't have taken out. I haven't gotten my money back, or heard of any check being sent out.
Business response
06/10/2024
BBB

Spoke to customer and advised her that a refund check was mailed out on 3/29/2024 to the address we have on file. A request was made today to void that payment out and re-issue a refund to the address that the customer provided.
Initial Complaint
06/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our last bill from ComEd is due for payment on June 17, 2024. To our surprise, the bill was $548.56. It has a past balance of $387.41. I checked my bank statements and saw that I did not miss any payments. The statements showed the following electronic payments to ComEd:April 17, 2024: $222.27 May 15, 2024: $165.14 These two payments totaled $387.41, which accounts for the past due amount of $387.41. I would like ComEd to please check their records and see that I made those payments. What I should owe them is the new charges of $161.15. I did call ComEd on June 3, 2024 to discuss the matter. The young lady I spoke with (******) was not able to help.I have attached copies of my bank statement as proof of payment. Thank you.Account number **********
Business response
06/10/2024
BBB
This inquiry has been worked:
Spoke to customer and advised him that the payments were still sitting on his old account and will be transferred to his current account today.
Initial Complaint
06/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: Urgent Complaint Against COMED for Negligence and Inaction Dear Better Business Bureau,I am writing to formally lodge a complaint against COMED for their persistent negligence and failure to address a critical issue that has plagued my residence for over three years. Despite numerous reports and repeated attempts to seek resolution, I have received no adequate response or compensation from the company.I am the owner of Unit PHW-23D at *****************************. For an extended period, I have endured significant distress and inconvenience due to a persistent leak originating from the COMED vault located within my unit. This issue has caused extensive damage and ongoing disruption to my daily life and property.Upon my recent return from an overseas trip, I discovered that the problem remains unresolved, exacerbating my frustration and disappointment. The lack of responsiveness and action from COMED is unacceptable, and it has forced me to suffer both financially and personally.I am urgently requesting the intervention of the Better Business Bureau to compel COMED to take immediate action. Specifically, I demand the dispatch of expert engineers to comprehensively investigate and permanently resolve this leak issue. Additionally, I require a detailed and comprehensive compensation plan for the damages and financial losses I have incurred over the past three years due to COMED's negligence.I trust that the Better Business Bureau values the integrity and accountability of businesses and will take this opportunity to address my concerns promptly and effectively.I look forward to your immediate response and swift action on this matter.Sincerely,******************************* Unit PHW-23D, One East Schiller Condominium Cell: ************
Business response
06/18/2024
********************,
Per the ComEd Claims Sr. **** Mgr. : a letter was sent to you on 6/17/24 explaining ComEd is currently investigating the water intrusion in his unit and its origin. They are in communications with the buildings *** Manager who stated the building was undergoing a roof replacement which is not yet finished. Since receiving your initial complaint, ComEd has not seen any water in our vault and has installed extra waterproofing to prevent any leaks. Once the *** communicates the date of the roof repair, ComEd Claims will arrange a site inspection and will follow up with you on the details.
Customer response
06/18/2024

Complaint: 21790398

I am rejecting this response because:

Sincerely,

***************************
Dear Sr. **** Manager,

I am writing in response to your letter dated June 17, 2024, regarding the ongoing investigation of the water intrusion in my unit. I appreciate your acknowledgment of the issue; however, I must express my profound dissatisfaction with how ComEd has handled this matter.
The water intrusion issue is not new. This problem has persisted for the last three years, significantly impacting my property and well-being. The delay in addressing this matter, coupled with a lack of expertise and a concerning disregard for customer welfare, reflects poorly on ********************'s commitment to its customers.
Throughout this prolonged ordeal, I have observed a distinct lack of accountability and transparency from ComEd's staff. The approach seems to be one of absolving the company of any responsibility for the damages caused by its negligence. The delay in investigating the vault's condition and the initial reluctance to address the issue have only exacerbated the problem, causing significant distress and inconvenience.
It is particularly disheartening that any progress was made only after I directly appealed to the *** of ComEd. Even then, the resolution remains incomplete, and the damages unaddressed. Such a response is unacceptable and indicative of a systemic issue within ComEd's handling of customer concerns.
I urge ******************** to take immediate, concrete actions to resolve this matter comprehensively. The continued delays and inadequate responses are untenable. I expect a detailed and prompt plan for the inspection and repair, with a clear timeline and accountability measures in place.
Furthermore, I need proper compensation for all the damages incurred due to ComEd's negligence. Please do not insult my intelligence by sending meaningless, valueless responses that fail to address the core issues at hand.
Please ensure that this issue is treated with the urgency and seriousness it warrants. I look forward to a substantive response and timely resolution.
Sincerely,
Business response
06/18/2024
ComEd's position remains the same, once we receive notification from the *** that repairs to the roof are complete, a site inspection will be scheduled and the *********** will follow up with you on the details.
Customer response
06/18/2024

Complaint: 21790398

ComEd has not provided any clear resolution or coverage for the damages. Instead, they have only given meaningless updates, and my family is still severely suffering. I am unsure what you mean by an update, as the original problem still exists. It seems they just don't care. It's been three years, and it's easy for them to disregard and ignore others.
Sincerely,
***************************
Initial Complaint
05/31/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
used online app to make payment. The app said payment declined 4 times. Next day I go online made another payment however even though it said declined 4 times one went through which I was not aware of. They took both payments told me to contact my bank my bank told me to contact comed as its not a fraudulent charge its a system error. I need money for groceries and they will not refund my 500. they cannot reverse and told me it can take up to 30 day to get my money back this is unacceptable i live check to check.
Business response
06/05/2024
Customer's payment of $500.00 was reversed back to the credit card. This should show in 1-3 days.
Customer response
06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
05/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I own a house at **********************************. ************, il *****. We were renting it out on March 20th there was a fire and the house was left uninhabitable. Comed came out and removed the meter. I received a bill from them for acct# ********** for estimated charges. I called them on 5/3/24 and talked to ****** a supervisor he stated he would credit off the $182.27 charges and cancel the account till the house is repaired. On 5/27/24 I received another bill this time for $462.40 for estimated charges for a total owed of $ ****** for a house that doesnt have a meter. I just want what was promised to me for this account to be cleared of charges and canceled until the house is repaired and the electric started again. I dont want to have to wait on hold for an hour To not have this taken care of again. Thank you.
Business response
06/12/2024
I spoke to customer who gave a thorough explanation of the situation in which I forwarded to our billing department to look into this matter. I requested an update today.
Customer response
06/14/2024

Complaint: 21768077

I am rejecting this response because:
they are looking into it they have not actually done anything about it. Its been a while since they called me and nothing yet.

Sincerely,

***********************
Business response
06/14/2024
Previous response was not a resolution. It was an update. Still awaiting response from *******************
Customer response
06/17/2024

Complaint: 21768077

I am rejecting this response because:
their still working on it I have to respond cause BBB will cancel if I dont

Sincerely,

***********************
Business response
06/18/2024
Thank you. I'm looking to have some answers for you today.
Initial Complaint
05/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Comed informed me that they will no longer accept automatic bill pay from my bank account because they said one of my payments was returned non-sufficient funds. I investigated this accusation with my bank and they have no record of declining any payment to Comed. I have overdraft protection on my account. ********************** removed my bank account for this infraction and refuses to accept any further payments from my bank. I contacted them multiple times and requested they provide me prof that a payment was returned and they refuse to. I would like to know what my possible resolutions can be because Comed has a monopoly.
Business response
06/06/2024
Called **************** & left a message advising that there were two payments attempts by our automatic monthly payment system. Both of the payments were returned with the note of "Account number not found". When the account info entered to setup EFT there was a typo to the data entered. Then ComEd attempted to draft from the bank, but because the account number was not valid, nothing drafted. If two payments are returned in a twelve-month period, the account is put on cash only status for twelve months after the second returned payment date. This August 1st will be one year since the last return and the customer will be able to setup EFT again. A letter was also mailed to the customer explaining what transpired with the two payments and can setup EFT again after 8/1/2024.
Business response
06/06/2024
Called **************** & left a message advising that there were two payments attempts by our automatic monthly payment system. Both of the payments were returned with the note of "Account number not found". When the account info entered to setup EFT there was a typo to the data entered. Then ComEd attempted to draft from the bank, but because the account number was not valid, nothing drafted. If two payments are returned in a twelve-month period, the account is put on cash only status for twelve months after the second returned payment date. This August 1st will be one year since the last return and the customer will be able to setup EFT again. A letter was also mailed to the customer explaining what transpired with the two payments and can setup EFT again after 8/1/2024.

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ComplaintsforComEd - An Exelon Company

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