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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to my retirement account to look at my balance to find that it says zero and then it was automatically sent over to millenium trust or inspiration. I was never notified by inspira or my previous employer of this happenig. And now charges are being taken out when I never consented or was even aware at all this was going on. I've been trying to contact them and not getting anywhere. There website is terrible and kept sending multiple codes at the same time and now I'm locked out. It's just ridiculous to have to deal with this and not being told is messed up.Business response
07/26/2024
Were glad we were able to reunite you with your retirement funds. Were sorry to hear you were having difficulties accessing your accounts online. Thank you for contacting us in June so that we could resolve your issue and help you access your accounts. Once we received your distribution directions on July 9, your distributions were processed and your funds were sent to you the next day. One of our client service representatives attempted to contact you to confirm you received the funds. Please contact us directly if you have any questions or if we can be of further assistance.Initial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My 401k was rolled over to ***************** fr ****************, this 401k is from a previous employer. I have contacted Inspira on 4/5, 4/17 & 5/30 and am NO CLOSER to accessing my account in order to request a rollover. Inspira does not receive my emails and their fax number fails. I get the run around every call and will NOT mail hard copies of information requested in order to prove my identity and residency so I can gain access to my account- the address is probably not good any way. I believe they make it so hard for the customer so they can hang on to the money bc people don't want to stay with their company. Millennium Trust had a B+ BBB rating so that doesn't surprise me, I'm sure it's even lower now. I am thinking that my only recourse is seeking legal intervention.Business response
06/14/2024
Were glad we were able to connect with you and discuss your experience. We are unsure why we could not receive your emails or faxes;however, your paperwork to take control of your account has been processed. Were happy to hear that you could access your account online. Once we receive your transfer or rollover paperwork, we will expedite our processing of your funds.Please contact our client service manager directly if you have any further issues or questions.Customer response
06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company charged my credit card and I have never done business with them and have no idea who they are.Business response
05/10/2024
Thank you for connecting with us to discuss your issue. As we mentioned, we are unable to find an account or charge related to your personal information within our systems. We understand that you were also unable to locate the charge in your bank activity/statements after discussing with us. Please contact us directly if you find any additional information that *** help us resolve your issue.Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My account was transferred to Inspira from millenium trust and I can't access my acount. I have tried everything to access my account. I used my old log in and got as far as getting the security code. Then it says it was unable to locate my log in. I tried filling out the form to explain my problem and it wouldnt let me submit and now I cant log in at all. Im trying to find my money that was an original rollover from a previous employer.Business response
04/19/2024
Wed be happy to help you access your account online. One of our client service managers attempted to contact you. Please reach out to us at your earliest convenience. If you would prefer, we can also set up a scheduled time to connect with you.Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Millenium Trust, or Inspira, came to my attention for the first time when I saw their charge on my credit card! They charged $155. I don't know how they obtained my credit card number and were able to charge it. Their website states that they are a trustworthy retirement planning and wealth management company. It sounds fishy, and they have good computer hackers on their staff. I am getting a new credit card number since they hacked into it.Business response
04/10/2024
Were glad we were able to connect with you and resolve your issue. Your investment sponsor has a relationship with us where we provide *** services for their investors. When you decided to invest with them, you were also given the opportunity to open an account with us to hold the investment. The fee you referenced is the annual account fee which was communicated in the fee schedule presented to you when you opened your account. As we discussed, the previous years fees were paid by your investment sponsor on your behalf based on your investment and agreement with them. Please contact us directly if you have any further questions or if we can provide other assistance.Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My money was rolled over to Millineum Trust now Inpsira. I have tried to access the account online from statements I received. The site works poorly and tells me it can not complete its own verification process. I called for help and get the run around. A company that sent me paperwork wants to send more paperwork for me to prove I am who I say. So I cannot access the account and they refuse to provide my account number so I can review account and have my financial planner move the money. And they are charing fees I did not authorize and want back. They also have mailed the statements to an address out of state. Terrible customer service with a cumbersome process to access my own money.Business response
03/21/2024
Were glad you were able to complete the process to take control of your account. We take account security seriously, which is why we sometimes require an individual provide additional supporting documentation to verify their identity before they can take control of and access funds in their account. We received your paperwork and processed your request to take control of your account on Monday. One of our client service representatives attempted to contact you. Please contact us directly if you have any questions regarding accessing your account online or if we can be of any further assistance.Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
After leaving my last job, my 401k is rollover to this company without any notices. I have to call Vanguard to find out where my money has been transferred. I tried to claim the account and was noticed that there will be a $25 closing fee for an account I never consented to. The fee would be deducted automatically once I relocate the fund. The fee problem isnt as big as the fact that I was never informed about my funds. Moreover, customers are basically forced to either stay with Millennium Trust Company, or to pay a fee that they were never aware of. In order to claim my money, I have to agreed to their terms and conditions because that is literally the only option.Business response
03/15/2024
We provide automatic rollover solutions to retirement plan providers with missing or non-responsive participants. We pride ourselves in our ability to locate those individuals and reunite them with their retirement funds. Pursuant to the terms of the retirement plan of your former employer, your former employer directed the rollover of your funds in May 2023 and directed us to establish an *** on your behalf. As part of this process, you should have received prior notice from your previous employer giving you an opportunity to transfer or distribute your funds if you did not wish to have an account established with us. You also should have received an initial welcome letter from us when your account was created which would have included details regarding your account, the services we provide, the associated fees, and your investment options.
Were glad you were able to take control of your account online. One of our client service representatives attempted to contact you to discuss the transfer instructions we sent to you. Please contact us directly if you have any questions regarding the process. Once we receive the transfer paperwork from your chosen successor custodian, we will expedite your request.Initial Complaint
02/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to get hold of the company to access my account. No one answers the calls, no one calls back, cannot reset my password as emails aren't coming through.... There is no customer service and I have a self directed **** which I cannot access to make any trades or get statements or get balance information and cannot get any customer support. As a financial institution holding customer monies this should not be allowed and investigated,Business response
03/08/2024
Were glad we were able to connect with you and help you access your account online. Please contact us directly if you have any questions or if we can help you process a direction on your account.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My account was transferred to Inspira from millenium trust and I can't access my acount. I have tried everything to access my account in order to roll over my money and nothing works. I am seeking prompt help to get access to mt account which ultimately is my money that I can't access.Business response
03/01/2024
Were glad we were able to connect with you and help you complete the process to take control of your account online. One of our client service representatives attempted to contact you to see if you were still having technical difficulties or have any questions regarding the distribution paperwork we sent to you. Once we receive your completed paperwork, we will expedite your request. Please contact us directly if you have any questions or if we can assist you further.Initial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 401K from my previous employer rolled over to Millennium Trust Company. I have been trying to claim my account to rollover the balance to my current employer, but their online system keeps saying "Registration Failed." Their agent was able to access the account with the same details and look up the balance for me. But they will not help me with the roll over or set up an account for me. This sounds very fishy that the only way to claim my account is through their online system that does not work. This feels like fraud to drain the account with Fees.Business response
02/27/2024
Were glad we were able to connect with you and reunite you with your retirement funds. As our client service representative mentioned when we reached out to you, your rollover has been processed and your check has been sent via the provided delivery instructions. Please contact us directly if you have any questions or if we can be of further assistance.
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Contact Information
2001 Spring Rd Ste 700
Oak Brook, IL 60523-1890
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Get a QuoteCustomer Complaints Summary
147 total complaints in the last 3 years.
40 complaints closed in the last 12 months.