ComplaintsforMillennium Trust Company, LLC

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a former employee from *********** of 30 plus years and have tried to my 401k information from this company and i call or go on-line and they respond with im not in the system. However the ***** HR informed me that is where my 401k went. But i never got any notices of it being moved. I am requesting my 401k information. And where it is

  

  Business response

  02/16/2024

  ********************,

  
  We are unable to locate an account or funds in your name. Although your funds *** not have been rolled over to us, we would be happy to connect with you and help you locate your account. We have already attempted to contact your prior employer to see if they can provide additional information. One of our client service managers also attempted to reach you to see if you can provide additional details that *** help us locate your funds. Please contact us directly at your earliest convenience.If you would like, you can also respond to our client service manager with your availability during the week so that we can set up a scheduled call to connect with you.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is an *** with a company for which I am no longer employed. ***************** Trust, LLC, sent a form to me in January ************************************* cash-out of this ***. I am 65 years old. Inspira is no longer answering my phone calls or emails even though I submitted ALL necessary paperwork to retrieve my money.

  

  Business response

  02/15/2024

  Were glad we were able to reunite you with your retirement funds. We take account security seriously which is why we sometimes require additional documents to verify an individuals identity prior to providing access to an account or funds. When you originally submitted your distribution request, we reached out to you to provide the required documents. Once you submitted your distribution paperwork online on January 31, your funds were liquidated and a check was sent to the provided delivery address the next day. One of our client service managers attempted to contact you. Please contact us directly if there were any issues with the delivery or if we can provide any additional assistance.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband, who's name is ********************* and I had *** *** with the bank. The bank transferred our *** to Millennium Trust Company. Nobody sent ** any information about their fees and interest. We assumed that everything is the same. One year later they sent us statements. They charged us various fees, interest was $5 for the whole year of 2023. We lost money. I called them and they promised to cancel the fees as soon as we closed these accounts. We closed the accounts. They returned old fees and charged new fees for account closing. Finally. they kept our money for 13 months and we lost money. We opened *** *** because we wanted to save money for retirement and didn't want to risk them. Nobody gave us any information about any fees. We require that they return closing fees.

  

  Business response

  02/15/2024

  When *********** resigned and appointed our company as the successor custodian of your funds, *********** sent you a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to our company. In addition, we sent you multiple emails before and after your account was established with us which detailed our services and provided you with an opportunity to register for your account and review our linked fee schedule. Also defined in the linked fee schedule was the six-month grace ****** we provided for previous *********** account holders such as yourself to transfer or distribute their funds prior to fees being charged if they did not wish to remain at our company.
  
  Were glad we were able to connect with you,discuss your account, and reunite you with your retirement funds. Although we feel the fees were charged appropriately in accordance with the communicated fee schedule, were happy we were able to come to an amicable solution. Please contact us directly if we can be of any additional assistance.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Just like the many people who have filed similar complaints, my account was rolled over after I left the company *********** Systems. I have called their so called "help line" to establish control over my account to withdraw the funds and transfer to my current 401k. Regardless of how many times I have tried to submit the account submission, it fails. The representative that I spoke to sent a DocuSign with a form establishing an account. She then instructed me to wait a "few days to a week" to let the paperwork process. I have tried over and over to get access to my funds with no progress at all. I am at a loss; I have a mind to get my attorney involved as I have made little progress and do not foresee any progress being made. I was not sent a welcome letter containing a "code", I received poor instruction as to attaining the funds I've earned. This company is a poor excuse for an American company. The fact that so many have encountered the same poorly managed, obstinate and out right theft of money is alarming. I hope for some assistance in the future, as of now I can see no positive outcome. Should this continue I see formal litigation as well as defamation in their future.

  

  Business response

  02/13/2024

  Were glad we were able to connect with you and discuss your account. We take account security seriously, which is why we sometimes require additional documents to verify an individuals identity before we provide access to an account and funds. Please contact us directly if you have any questions regarding the instructions we sent to you. Once we receive your identity verification documents in good order, we will expedite your request. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subject: Unauthorized charge to my bank account from MTC that need to further explain. I added $3000 IRA **** through *** to ******** in Oct 2022. I found there was an unexpected charge of $125 by MTC on 1/17/2024. I remember I did not initiate any payment or withdraw through MTC since 2023 so I think this is a fraud. I need an explanation from MTC why there is a $125 charge without customers consent. Thank you!

  

  Business response

  02/09/2024

  Were glad we were able to connect with you and resolve your issue. The fee you referenced is the annual account fee which was communicated in the fee schedule presented to you when you opened your account. As we discussed,the previous years fees were paid by ******** on your behalf based on your investment and agreement with them. Please let us know if you have any questions regarding the distribution instructions we sent to you or if we can be of any additional assistance.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My HSA (health saving acc) money was involuntarily transferred to Millennium Trust last year in November by my employer ******* ******* center in ***** without my knowledge or approvalthey call it now Inspira Finacial ------Like many others **mplains on BBB :( ***********************************************************************************************************************************************************************************************************************************) -----I tried to login in into my 5 y old acc that was working fine until now __Since December I am **nstantly blocked or get a page that kept loading like a broken link or go to a page with nothing but **de, or would tell me I was blocked and would not be able to access my funds without verifying my credentials but after I enter the **rrect emailed **de the page still wouldn't load. I cant log into my acc Pay Flex since this ** took over and messed up the site-in**mpetence or criminals trying to steal our HSA money -their chat is with idiot robots that repeat same nonsense or with desperate reps working from home that have no access to IT department that probably dont even exist-one told me they never were allowed even to call IT no tel number was given to them--they sent "a ticket" that never is resolved.-- I am a graphic designer and I know my way around websites. Is not my browser or my **okies issue After nearly an hour on the phone with two representatives who seemed uncaring and were unhelpful, my problem still is at large and I'm still with no access to my money. It is clear that this ** is a scam and they bribed some Payflex officials and quickly sold it to ***************** another mafia scam probably over sea in a garage to do the deal merger. ---I filed **mplains with my state senator , **ngressmen, ******* **nsumer protection and *** --this scam must stop and they should give us access to our money

  

  Business response

  02/06/2024

  We extend our sincerest apologizes for the experience youve brought to our attention. Thank you for giving us the opportunity to review and assist you. We would be happy to assist you in accessing your health benefit account online. One of our client service representatives has attempted to contact you to personally assist you in accessing your account. Please contact us directly at your earliest convenience. 

  Customer response

  02/07/2024

   
  Complaint: 21183976
  
  I am rejecting this response because: no customer service contacted me contrary what they claim. My acc as well as many others is not normally accessible unless you change the passwords every time you log in-That is not acceptable-I did that 5 times already in the last 2 weeks. Obviously your IT has a major problem to get this site working properly on Chrome--Probably they are in a garage oversea since you refuse customers access to talk directly with them to trouble soot issues.-or they are totally incompetent. Please run some testing to see  how bad this service is--if you dont already know and ignore it or dont care since you got the PayFlex contract-A petition was sent to Government to my senator and congressmen to investigate that contract as I suspect is a fraud. If you think you can lie to BBB and ignore complains and deprive PayFlex customers of their access to their acc you will be disappointed to realize we cant accept that
  
  Sincerely,
  
  ***********************

  

  Business response

  02/16/2024

  **************,

  
  Based on your last communication via email, we believe your issue has been resolved. If you are still experiencing access issues, please contact us directly. You may also provide us with your availability during the week so that we can set up a scheduled day and time for a call. 

  Customer response

  02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A few weeks ago I received a letter notifying me that my former employer moved my retirement funds to Millennium Trust. This was the first time I had heard about this change and it wasn't to notify me that it would be happening but to tell me that it had already happened! I followed Millenniums instructions (numerous times!) to try to set-up an account and get access to my funds but each time I tried to login after going through the account set-up steps, the site would get stuck on loading and never let me in. Based on the many other reviews as well as my own experience, it seems that Millennium makes it as difficult as possible to actually access your funds (sounds super sketchy doesn't it?) even when you follow all the steps they ask you to. Oh, and FYI Millennium also charges you various fees (for setting up an account, annual charges, and a charge for closing your account). It was so much fun finding out that a company I had never heard of, which now has my retirement funds, is also deducting various fees from my account! I would like to access my funds and remove them from the Millennium account that I was not even aware was being setup for me.

  

  Business response

  02/02/2024

  We would be happy to assist you with taking control of your account and reuniting you with your funds. Thank you for connecting with us to schedule a call for Monday. We look forward to speaking with you, and please feel free to contact us directly if you have any other questions. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My 401k at Akorn Pharm rolled over August 23, 2023, from Fidelity to Millenium Trust / Inspira. I tried to access this money today, could not start an account. Called inspira and was told that I do not exist in their system. ******** says that all they can do is give me phone numbers. One was for the plan administrator ***************************** from Akorn ************ that is not active. I am a retired veteran, do I need to contact a lawyer?

• Initial Complaint

  01/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  i have my plan moved to MT and they have the worst customer service who gave wrong information i called to rollover out of their plan and they deducted the fees and didn't honor the request and it has been a week and no contact or email then i called and their customer service was not knowledgeable and hang the phone and was upper rude.

  

  Business response

  01/31/2024

  Were glad we were able to connect with you and reunite you with your retirement funds. When you first submitted your rollover direction paperwork, you had listed your qualified plan number in both the qualified plan number and name fields. Once you confirmed your plan name on January 17, your rollover distribution was processed and a check was sent to the provided delivery address the next day. Please contact us directly if we can be of any additional assistance. 

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 401k contributions were rolled over to Millennium Trust in December 2023. It is impossible to get a response from the organization or use their online platform to access my funds.

  

  Business response

  01/31/2024

  We would be happy to help you take control of your account and access your funds. We are unable to locate your account based off your information provided with the complaint. One of our client service managers attempted to contact you at the provided phone number and email address. Please contact us directly at your earliest convenience. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩