Complaints

This profile includes complaints for King HVAC Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  King HVAC Systems, LLC

  4813 159th St Oak Forest, IL 60452-3551

  
• 

  King HVAC Systems, LLC

  101 Ontario St Frankfort, IL 60423-1820

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service Oct 21, 2924. I had my annual furnace inspection. I originally purchased my furnace from Chicagoland Heating and Air with a 10 year parts and labor warranty. The technician from King removed one s**** and the ignitor and related it was ready for replacement. When I asked about cost he had to call his office. When he returned he stated it would cost $199.00 replace ignitor with the one s**** I called King Heating and was told that when they bought Chicagoland Heating they would only honor the labor warranty for three years but the part was covered. I inquired if they would give me the necessary part and have had no response.

  

  Business Response

  Date: 11/16/2024

  ****,
  
  Please call in to the office so we can gather more information and further assist you/rectify this issue *************.
  
  Thank you!

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new furnace and air conditioning system with Chicagoland Heating and Air 3 years ago. My contact with Chicagoland was purchased by King *********************** I have a 10-year warranty with the furnace and air conditioning system and from my understanding as long as I am current with yearly maintenance, my warranty would be honored. Last month, I requested service to my air unit as it was not working properly. Upon inspection, I was told a part was to be replaced and the cost was $700. I was also told the part was not under warranty. I called the office and requested several times to speak with a manager for clarification. About 2 days later, a manager called and informed me that Chicagoland put a "used" part on my new system and because they did that, **** will not honor my warranty. I told the manager that this is unacceptable. She advised she would have one of the owners to contact me. It's been over a month and no one has reached out to resolve this issue.If my contact with Chicagoland was purchased with King, then **** needs to honor my warranty. I I do not believe that Chicagoland put a used part on a new furnace and King is trying to get out of replacing the part and honoring my warranty. Also the fact that no one (the owner) has not reached out to solve this matter speaks to the integrity of ****.

  

  Business Response

  Date: 07/25/2024

  Hello,Please call in to the office so we can gather more information and further assist you *************.Thank you!

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/01/2024 I purchased a magipak unit from king it does not get cold it only get cool I have went from 74 temperature settings all the way to 69 degrees to get cooler temperatures there no way I should wake up sweating the unit when you first change the temperature its cool after running for a while it no longer cool I called king and expressed my concern and was told it would cost me $159.00 service charge this is a new unit or new installation but they did send someone out that state the unit was ok it just have to run for a while its been running for almost 2months. Nothing has changed this is supposed to be a more efficient unit so why has my bill went up . I would not recommend this company to any one they are a rip off the sales representative came in stating these units have went up in price as high as ***** but he would call his boss to see what he could do he then went out in the hallway are some were came back and told me $10.500. I told him I was in the process of getting quotes an I would get to him. The rep ***** want to except that an asked what would I be willing to pay I told him $ he intern called his boss again he countered with ***** whi did except but my concern is what actually is the price but thats my fault I shouldve continued to shop around however my concern is the unit they installed working properly. I ***** get any receipt only signed a blank tablet with no information it was financed by **********

  

  Business Response

  Date: 06/25/2024

  ****,
  
  Please call in to the office at ************* so we can speak further regarding the matter and come to some kind of resolution.
  
  Thank you.

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21892094
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 air conditioning units and 1 furnace from King in April of 2022. We have made sure that King serviced all of our units annually in accordance with our contract to maintain our warranty. This year when we turned our a/c unit on our main level unit was not cooling the house. I called King and reported the issue and they sent a technician out to evaluate it. He charged $99 for the assessment and told me that we had no refrigerant in the unit. I explained that it was replaced 2 years ago and I had it serviced last year. He told me that it must be leaking and was our responsibility to cover the cost of the exploratory investigation which would cost $531.30 as well as the cost for anything wrong. When I told him it was only 2 years old and should still be under warranty he told me they could determine that after they came out and assessed it for $531.30. I tried to speak with a manager at King but none were available and I have not received a call back. As our air conditioner is only 2 years old and King has been the sole provider of product purchase, installation and maintenance service I feel that King should be responsible for repairing or replacing our air conditioner.

  

  Business Response

  Date: 05/28/2024

  Hello ******,
  
  Please call in to the office so we can gather more information and further assist you *************.
  
  Thank you!

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2021 King ********************** installed an HVAC system with dual zone control. In February on 2024 we noticed a whistling sound from bedroom zone, but not the other zone. I called King ********************** to fix the noise as they were the installers. They showed up on 4/10/24. I told the technician exactly what was happening and I thought that it sounded like the zone damper. The tech opened up the furnace and told me that after diagnosing the furnace that it was the ************* Since there was a little dust on the system and we didn't pay them for the annual HVAC servicing that it was not covered under warrantee. He told me that it would cost about $2000 to get it fixed. I asked to speak with a manager and the manager said that he refused to take the unit as it wouldn't be covered and that I should pay for a new one. I found it hard to believe that a motor that was only a little over 2 years old was bad already so I had the technician leave and wanted a second opinion. on 4/12/24 a different company's technician came over. Upon telling him the same facts and that **** said that I needed a new blower motor, he diagnosed the system and said the motor is running fine and quietly. He tracked the whistling sound to the zone damper. He told me that the damper was not in the correct spot as it was installed right before a reducer and should be after the reduction. Then he took of a piece of the duct work and found that they didn't silicone around the damper which they should have done. Once he placed a bead of silicone around the damper the noise was gone completely. King ********************** tried to con me out of $2000 for a motor that was not needed and incorrectly installed the system. I am scared of what other shortcuts they took which will eventually show up over time. Attached is a picture of before the silicone was applied in gaps around the damper.I originally paid ~$15,000 for install. I would like a settlement of $2000, the amount that they tried to con me out of.

  

  Business Response

  Date: 05/03/2024

  ****,
  
  I will speak to both my Install and Service Managers and get to the bottom of this. I will have someone reach out by Tuesday (5/7/24) and we will come to some kind of resolution.
  
  Thank you.

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21588557
  
  I am rejecting this response because:Yes. I would like the case reopened. They claimed in their last response to BBB they would have a resolution 5/7. However they never followed up with BBB or myself.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/03/2024

  
  ?
  To whom it may concern,
  
   In response to Better Business Bureau Complaint ***********.
  
   
  
  Upon diagnosing a noise complaint made by the homeowner on Apr 09, 2024, our technician found the furnace with a heavy amount of drywall dust buildup.
  
  While apparently being disputed, our technician noted a strange noise coming from the furnace blower motor. When asked if regular maintenance has been done on the equipment the homeowner replied that he didnt need to.
  
  This furnace along with a new A/C was installed by King on Sep.14, 2021. At the time of purchase the homeowner signed a contract that states that equipment failure due to lack of proper maintenance service or abuse is expressly excluded.
  
  Since no record of maintenance was provided our technician stated to the homeowner that parts & labor warranties would not be applicable due to regular maintenance not being performed over the last three years.
  
  Upon speaking to ****************** directly myself to explain our policy as well as provide a possible solution I was in turn called a F***ING  A**** The homeowner then began to get loud with my technician telling him that he would clean the motor himself and lie to the manufacturer stating that it was a factory defect. Payment of the quoted $99.00 diagnostic fee was refused by the homeowner and our technician was told to leave immediately.
  
  Due to the abusive behavior displayed by the homeowner I feel that any monetary restitution for money that was never paid or a written quote never provided is uncalled for. Regardless of the noise the contract signed by ****************** clearly states that regular maintenance is the responsibility  of the purchaser.
  
   
  
  Thank you

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21588557
  
  I am rejecting this response because: King heating and cooling was trying to con me into buying a motor that was not needed or necessary. They were called out due to a whistling noise from the ducts, most likely the zone system which I pointed out exactly where it was. The whistling noise was only coming from one side of the house, making the zone damper and even more obvious Location for the problem.  The technician did not want to listen to me and instead said it has to be the motor. They can submit pictures that they took of the "heavy amount of dust" Which was an extremely light layer of dust.

  Upon getting a.Second opinion, as I stated in my letter, the blower motor was in perfect condition and absolutely no damage or wear and tear to it, but the whistling was coming from the zone system, which was not installed correctly by King heating and cooling.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  King ********************** continues to send me unsolicited marketing materials via the ***** I have called, written and emailed requesting to OPT-OUT OF ALL COMMUNICATIONS. All of my requests have been ignored. I am not, nor have I ever been a customer or client of King ********************** *********************

  

  Business Response

  Date: 04/30/2024

  *********************************,
  
  We have removed you from our mailing address list and you will not be receiving any more Direct Mail cards from King. I apologize for the inconvenience, as our direct mail campaigns are sent our to entire zip codes, not specifically to individuals.
  
  Thank you.

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively satisfactory to me.

  However, should I continue to receive ANY additional mailings, I reserve the right to re-open this complaint.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2023, I contacted King ******************** to install a central air return system in my house. The job was done incorrectly resulting in damage to my heat vents in my ceiling. Their technician came to my house found the problem and showed me a picture of what was wrong. He said they would have to be replaced. After five more of Kings employees showing up here to look at the problem. They have now completely ghosted me and have not returned any calls. I do want them to replace my heat ducts. I have the check for $1,000 for the job that I paid.

  

  Business Response

  Date: 08/29/2023

  *******,

   

  I am currently working with our team to gather all necessary information regarding this incident and I will reach out to you when I speak with all parties involved and gather all invoices/recordings/resources.

   

  Thank you.

   

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20413004
  
  I am rejecting this response because: I am continuing to get dust and dirt out of my return air ducts. This has been going on since May. This problem has to be fixed immediately.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/06/2023

  *******,

  I am going to have our install department reach out to you this afternoon so we can get you on the schedule to replace the duct work and make this issue disappear.

  
  Thank you.

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/2022, I purchased a Carrier heat pump furnace and central air conditioner from King *********************** I was not informed that there was a health warning for lead and lead compounds for this unit. In ******** it's illegal to sell or give away items of this nature due to the health risk it poses. (410 ILCS 45/5) (from Ch. 111 1/2, par. ****) Sec. 5. Sale of objects containing lead-bearing substance. No person shall sell or transfer or offer for sale or transfer any fixtures or other objects intended to be used, installed, or located in or upon any surface of a regulated facility that contain a lead-bearing substance and that, in the ordinary course of use, are accessible to or chewable by children.(Source: P.A. ******, eff. 1-1-15; *****, eff. 7-20-15.)(c) Other lead-bearing substance. No person, firm, or corporation shall have, offer for sale, sell, or give away any lead-bearing substance that *** be used by the general public.

  

  Business Response

  Date: 03/23/2023

  *******, I apologize that you did not have a good experience with ****. Please call in to the office at ************* so we can speak further regarding this matter and come to some kind of resolution. Thank you.

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19633325
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY AC failed July 2022. **** replaced complete HVAC ac & heat because of the age of Unit , my heat was find before. I think new system is not the right size for my size house. I've had a couple of problems after the install ,since the beginning of Winter I have to keep my heat on all Day or most of the day to keep my house warm. The last person out was *************************** Comfort Specialist. He told me they would be back out to replace system with the next larger size up. ,That was about 1 1/2 months ago. I've called for the last two weeks asked to speak to manager,no call back. Also before they sold me new system they did not have a Specialist come out to size my house for the new system.

  

  Business Response

  Date: 03/22/2023

  ******, I apologize that you did not have good experience with ****. In an attempt to rectify this issue, can you please call in to the office so we can speak further regarding this matter and come to some kind of resolution. Thank you

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30, 2021 I contracted with Chicagoland ********************** and Cooling (Invoice#'s: ****** / ********) for a Carrier Furnace and Air Conditioner. This company was sold to King ********************** Cooling and Plumbing and a new contract was drawn up to reflect the unresolved/incomplete issues(i.e. back ordered Air Conditioner Unit). This new contract is listed under Invoice#: ******* dated 12 April 2022. The company when contacted repeatedly has acknowledged and promised to resolve the issue but as yet has not, the issue being the "Carrier Rebate Card" I contacted Carrier regarding this issue and they notified me that the system that I had purchased for $10,400 had not been registered by the company and they allowed me to provide the documentation necessary to register my equipment so that I could qualify for the warranties for my system. I then asked for the rebate to which they replied I would need to seek that from the company that sold and/or installed my system. I have spoken with as well as corresponded with several people at King ********************** Cooling and Plumbing who acknowledge and promised that "the check is in the mail" this is my only option to resolving the issue since they've not responded to my last request as of November 01, 2022. Thank You for any assistance that helps in resolving this matter.

  

  Business Response

  Date: 01/20/2023

  *******, I apologize that you did not have good experience with ****. In an attempt to rectify this issue, can you please call in to the office so we can speak further regarding this matter and come to some kind of resolution. Thank you