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Business Profile

Car Wash

Cobblestone Auto Spa

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Cobblestone Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cobblestone Auto Spa has 163 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 94 Customer Reviews

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    Review Details

    • Denise T

      Date: 03/14/2025

      On Monday 3/10 I purchased a carwash at this location. The individual that was guiding me in was having trouble doing this. She attempted three times. The third time she told me to put into neutral and the machine moved me forward. Not far in my car veered to the left and hit a pole. She stopped the machine and ran over to me and indicated this isn't your fault and I am calling a manager. This employee disappeared never to be seen again. They called others to guide others through after that. The manager had to get me unstuck and guide me out of the car wash. I was told they needed to review the film. I filled out an incident report and was told that a General Manager (***** *****) would be calling me within 24 hours. This employee told me it appeared that the employee didn't guide me in correctly. No call. I stopped by the next day and was told he had left. The gal I spoke with called him. He told her they had ********************************************** the next day. It is now three more days and after trying to get in contact several times nothing. I have submitted texts to the number listed and also left voice mail messages. Nothing. At this point I am filing with my insurance and going to let them deal with *********** learned do not use this car wash. As others have indicated they do not respond and honestly feel a bit sketchy. I wish I could give them no stars. 

    • Denny H

      Date: 03/03/2025

      I was told the membership was $27, paid it and went through the car wash. Got home and recognized they charged me $40 and called them about it. They said that was the price that was advertised and denied a refund since I used on wash already. This place runs scams so be careful! 

    • Vanessa S

      Date: 02/24/2025

      Went to the car wash a couple of times before attendant asked me if I wanted to sign up for a monthly membership stated it would be cheaper in coming and paying each time, I agreed and got the $21 a month membership. Attendant failed to inform me that there would be a reoccurring charge to my account unless I canceled. This should be stated upfront when signing up. *****, this is very deceptive and shady business practice. I have requested that they immediately stop trying to charge my account if they are continuing to. Business needs to inform customers beforehand before signing up that there would be reoccurring charges to their card. If they would've told me this, I would've never agreed to it.  

    • Daniel M

      Date: 02/03/2025

      After being a member for over a year, and over 50 washes, General ****** **** and District Manager **** decided all the sudden they could not wash my truck because of the roof top tent. The tent that has been through tunnel car washes hundreds of times. Car washes don't rip rooftop equipment off for no reason. Negligent employees who do not retract the top brush and wraps do. But **** and **** have such little faith in their staff the consumer is meant to suffer. Took my money to Take 5. They have a better detailing center and wont deny your service because you have a tent/roof box/ski/bike rack, etc.  

    • Christine V

      Date: 01/15/2025

      Been a customer for 2 years got in when they opened. Was ok till the wrap machine tore off my driverside mirror. When- because I'm not the first ****** the machines mess up/damage your car they will refuse to fix it. The side wrap brush piece tore off my driverside mirror. I filled out a incident report and it took them 2 weeks to call me back just to tell me they would not be helping me fix it. It's currently duct taped. Do not go to this car wash unless you want your car ruined and some guy to tell you you're not getting helped. Go anyplace else. Save yourself the headache they are just like all other except they will ruin your vehicle.

    • Serena D

      Date: 01/11/2025

      Attended the new location in ***********, **. Barely made it into through the car wash and the equipment tore off the antenna cover on my car. I wouldn't recommend their car washes.  

    • Charllotte J

      Date: 01/06/2025

      Hello, my name is ********** *****. I went to your location at ***************** ******* location. I was very disappointed in the work that was done on my car. I paid $39 for a vacuum and a wash. The vacuum was terrible. I asked if they could fix the vacuum. The *** kinda of rushed me off And I wasnt able to see what side I was supposed to go on to redo the car after it was all said and done. I had to go back through the wash and turn around and do what they shouldve done from the beginning. I was told that they weren't able to go under the seat with the hose because the hose was too big but yet I did the wash and clean my car and did a way better job if I had a known that I would pay $39 and get a poor job I've could've done this myself. I was very disappointed. There is a cobblestone around the corner from where I live, but I chose to come here because I like the way they cleaned my car before in the past now I'm out of $39 and I still had to clean the car myself. I just didn't think it was fair and then as I proceeded to go through the wash, the young lady says oh I'm so sorry for Your car not being clean right but I will talk to the manager about it. I didn't feel like she was going to talk to the manager about anything. I just wanted you to know I am very dissatisfied with this and I don't even know if Ill ever use that location again, but this is not fair to the customer if you go there I don't care how busy it is you take your time and do the job that needs to be done properly And if it was, the *** wants to tell me oh if you wanted a detail is $320 I said well the way the *** explained it to me that they would clean and vacuum the car and I didn't get what I had you know that that's the reason why I'm complaining. I hope this can be resolved in a better manner than what it was.   

    • Sharmaine K

      Date: 12/26/2024

      Where do I start if I could rate this location with negative stars I would. DO NOT GO HERE FOR CAR SERVICE. I came to this location to get my oil changed. After my service was completed, I drove it and I was not even off the property when I noticed that my car wasn't driving properly, and because of where I was located in the street, I had to go to the light in order to turn around to have them look at it again. While I was waiting at the light my check engine light came on as well as my oil light and then my car shut off. I was able to turn it back on and drive it back around to have them assess the issue. I was assured by the manager of the service area, *** that their service wasn't the reason my car was misfiring and turning off. After doing a soft diagnostic on my car he recommended me taking it to a full-service place to have an official diagnostic performed. Again, he reassured me that nothing they did would cause this issue with my car. TURNS OUT that their service did in fact cause the issue with my car. They did not put the right oil filter in my car or placed a defective one in my vehicle, which cause my cam phasers to go haywire. $106 later I had to have my regular mechanic fix the problem. I brought the oil filter back to them to request a refund due to their mistake and I was advised that they can send it out for an assessment and then IF it was determined that it was defective then at that point, they could provide a $45 refund. (Wasn't that the point of having a full-service shop take a look at my car, per the direction of ***) meanwhile I already paid them $45 for s*** service and then $106 to have the problem they created for me fixed. All in all, I will never go to another cobblestone to have car services done. I thought it was convenient because they are open on the weekends, but they cost me more money than needed to be spent and did not want to provide me with a refund for their mistake.   

    • Mike B

      Date: 12/09/2024

      HELP cobblestone Auto Spa it is almost impossible to stop the car wash subscription! I have stopped payment many times and they won't stop charging. I will never do unlimited care wash again, please help me stop these guys. 

    • john d

      Date: 12/02/2024

      COBBLESTONE AUTO SPA & MARKET II, L.L.C know their automatic car wash machines ****************** vehicle crashes daily & physical injury to customers & cover it up fraud is understatement employees don't care abt victims & tend to joke abt it. will give no # to call ***************** Car Wash Tuck ****** owner/CEO is greed Customer Complaints 271 complaints closed in last 3 years 88 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. member, United States flag ******************************* Tuck L ****** **** ****** CEO/member, United States flag PAPAGO COBBLESTONE AUTO SPA TUCK ****** agent, United States flag ************** 21 Dec 2011- TUCK ****** agent, United States flag PAPAGO RENTAL FIVE, L.L.C. 26 Jul 2005- TUCK ****** agent flag PAPAGO RENTAL THREE, L.L.C. 29 Apr 2005- *********************************************************** Car Wash  

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