Business ProfileforEd Napleton Automotive Group

Below is the email I sent and havent heard back after multiple phone calls and promises that someone would get in touch with me. We hope this message finds you well. We wanted to bring to your attention some concerns regarding the recent purchase of the 2015 Black Jeep from your dealership. On June 29th, our son acquired the vehicle, and during the test drive, we noticed some issues with shakiness. We were informed that it might be due to water or rust, and were assured it would be addressed if it persisted.Unfortunately, despite our return visit on July 3rd, the problem still persists. My husband even took it upon himself to replace the front brakes and rotors, which improved the shaking but did not resolve it completely. Our mechanic, currently on vacation, suggested replacing the rear brakes next, which my husband will be taking care of.In addition to the ongoing shaking issue, we have encountered other concerns such as severe jerking when accelerating quickly and high idling when at a stop. Furthermore, we were charged for window tinting that we later discovered was not recently done as indicated and although we were informed that the car had been serviced, it appears that there is only 3% oil life remaining, indicating that the service did not take place as expected.This purchase was particularly significant for our son as his first major investment, and it has been a disappointing experience so far. We understand the purchase was made "As-Is," but we would appreciate your assistance in addressing these issues and ensuring the car's overall condition.