Business ProfileforHajar Travels, LLC

I inquired to create an Umrah Package trip to ************. Their website includes multple package examples and I was contacted by *************************. He kept every contact over phone and I requested multple times to receive confirmation and information discussed via EMAIL to refer to for my family. That request was never fulfilled. The only email we received were a badly copied andpasted itinerary which was changed often to reflect options. We paid for ***************** stays, and ground transport along with guided tours. We authorized usage of a CC and the other portion of the money requested was asked VIA Bank Wire. Which I thought was fishy, but I had no reason to assume they would practice bad form. The trip was planned for *** 9th,2024 - *** 17th 2024. We received an Airline ticket reservation confirmation but NO HOTEL CONFIRMATION. I asked multiple times to receive the hotel information, but was told that Hotels do not provide reservations until the night before. WHICH AGAIN IS NOT TRUE.NO information was provided about ground transport, or the guided tours. NO policy information was passed along or provided. I unfortunately tested positive for COVID and was very sick on *** 5th, and reached out via TEXT and email and via PHONE to contact and switch/cancel the trip. I reached out Friday *** th, Saturday *** 6th, *** 7th, and all day Monday. They called me back at 6:30 pm Monday night, the night before the scheduled flight departure. During this time I reached out to the airlines to cancel, and was met with a reservation number the Airline couldnt access. And the Hotels confirmed that THERE WAS NO RESERVATION MADE UNDER ANY NAMES OF MY FAMILY. They stated the hotel money was non refundable and that the airline policy for cancellation was $600 per ticket, WHEN THE AIRLINE STATED $190 WHEN I SPOKE TO THEM. We recevied some money back from the airline tickets but a POLICY THAT WAS NEVER AGREED ONE. HOTEL MONEY WAS NOT REFUNDED. even though the reservations were never made.