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Business Profile

Video Tape Rentals

Redbox Automated Retail, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Tape Rentals.

Complaints

This profile includes complaints for Redbox Automated Retail, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Redbox Automated Retail, LLC has 67 locations, listed below.

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    Customer Complaints Summary

    • 108 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought a total of 197 movies to be exact from Red box and can no longer access my account. I have tried to reaching out to them directly and fail to get to get a response. I'm asking for some assistance in the matter. Either allow me access to my account or give me a complete refund for all my purchases. This is ridicules!

    • Initial Complaint

      Date:09/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every year I received a gift certificate for Redbox, so I could rent movies. To use a gift certificate with Redbox you have to use their app. In the beginning of this year I tried to use my gift certificate but the app could not find the my local Redbox. I contacted Redbox and was told there was an issue with the machine and it would be fixed. I kept checking but my local Redbox never showed. So I decided I would try a Redbox that was 15 minutes away, and the same thing the Redbox app did not show any Redboxes within a reasonable distance from my house. I tried contacting the company again but this time there was no response. I recently found out they are closing, which explains why they never fixed the issue. I feel I was deceived back in the beginning of the year and that they knew they were struggling. My gift certificate balance is for $100 and I feel like that money has been stolen from me. I would to be able to get a check for the value of my gift certificate. Thank you for your help.

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in jan i went to get a movie with my points which they deleted without warning . they stopped taking phone calls so i could not talk to a person to correct this. they did not respond to emails or texts. i bought a new dvd player which had a coupon with 5 promo codes good till 12/31/25 and none of them were any good in short redbox is a bunch of crooks

    • Initial Complaint

      Date:09/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 2021 to 2024 I've bought movies from redbox using my bank card just recently my redbox account was removed from tv device I've tried contacting redbox number of times no response to my issue. I've paid total of ****** in movies that I own and now I can't access my account nor will ****************** reply. I'm asking the BBB to help me. This is only the start of either getting my account back or I'm asking for a complete refund it's not right company s like this can steal from people who paid for a product and not be able to access them. Redbox should have to release my account back or pay the amount I've spent buying from them.

    • Initial Complaint

      Date:07/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Early July I had selected a movie at the redbox kiosk in ******** *** The movie that came out was not the movie that I selected. I did not feel like it was bothersome enough to make a big deal out of it, so I just kept the movie that came out. I went home watched the movies I got and took them back the next day. Now 2 weeks later, I'm being charged $46.38 for a movie I never even received at the kiosk. I've tried several times to email them and cannot get a response. And since they are shutting down, there is no working phone number. I'm a single father living paycheck to paycheck. I need my money back as this last month has been very hard financially. Please let me know what I can do about this situation. Thank you.

      Business Response

      Date: 07/22/2024

      Good Day, 

      Thank you for reaching out. It looks like you have a Redbox  concern. Coinstar does not handle Redbox customer service. We would encourage you to reach out to Redbox by contacting them directly. 

      Thank you,

      ********

      Customer Answer

      Date: 07/23/2024

       
      Complaint: 22018595

      I am rejecting this response because there is no way to contact anyone from Redbox anymore. They are not taking calls nor responding to my many emails. Who do i contact to talk to a Redbox representative?

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought three movie dvds from Redbox in February and so did not return them They are stating I rented them rather than bought them. They have been charging me fees every month since that time. Their policy states at after 17 days, they will charge a maximum of $36 per movie plus rental fee. I have been charged over $500.00. This is their policy:5. If you keep an item through the maximum rental period, that item is yours to keep and Redbox will charge you the maximum charge for that item. The maximum charge varies depending on the type of item you are renting and the daily rental charge(s) for the item. For example, if a DVD's or Blu-ray disc daily rental charge is $2.25 and its maximum charge is $36.00, then the maximum rental period for that DVD (before you own it and owe $38.25, plus tax (except for jurisdictions that do not require sales tax to be charged or collected)) is 17 days. Therefore, for many items, the maximum charge is equal to the daily rental charge multiplied by the number of days in the maximum rental.They refuse to return monies collected beyond the maximum rental fee.Help please.

    • Initial Complaint

      Date:07/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit on my Redbox account that I can no longer use since they are filing bankruptcy. It's about $23.00. Since they are liquidating, and no longer going to remain in business, I would like a refund for money not used, but since the website is down, I have no way to request anything. Also, please make sure you pay out your employees.

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my partner and I got 3 movies at our local Redbox that is right in front of the Dollar store. We got 3 movies.. 1. The First Purge. 2. Deep water Horizon. 3. Death on the Nile. We rented them on Friday 7/19/2024 with a debit card ending in 8054. The following day, 7/20/2024, we returned all 3 movies. We got an email saying we only returned 2 movies. The third one being The First Purge was supposedly not returned. The email said that each day there is a late fee plus charges. Redbox has not responded to my email. In the past when I tried to get a hold of them, they never responded as well. If they claim that the move is not returned then I would like for them to stop accumulating late days because the movie was in-fact returned and at a proper time before 24 hours. Please help. I cant afford these costs and they are unfair.

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi, so I bought a movie as of June 25 of 2024. It was *************************** long promised roads documentary I spent probably $16 close to that on it because I got an HD and they would know because they have all the information I've emailed them asking them when Redbox is coming back they told me it would be up soon. It has not been up on television. I have emailed them three times demanding a refund. They will not answer my emails and I've even went as far as to call them personally on their phone number and they say they're not taking calls right now and I would like my money back because I did not spend that money for it to go to waste on a movie that I don't get to watch I get paid once a month on a teacher budget and that was $16 that I didn't have because I really wanted that movie more than anything else and they are s******* me over. I do not appreciate it demand refund and I demand to see them go out of business because that is completely a scam to ever think about doing that to somebody.

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a movie from Redbox. We returned it the following day. A few days later we noticed another pending charge so I reached out to Redbox and let them know I did receive notification that they were having system issues a week went by no more pending charges so I figured it was resolved and today July, 10. We received a charge for $84 From our bank. I have tried to contact Redbox several times Ive received no communication before or today. Total of 4 emails have been sent. The customer service phone number says theyre not taking calls anymore, of course. Ive had to cancel my bank card.

    Redbox Automated Retail, LLC is NOT a BBB Accredited Business.

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