ComplaintsforRedbox Automated Retail, LLC

• Initial Complaint

  01/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You receive points by renting movies then you get a free rental which I have **** pts which is good for 1 free rental but it's a scam because I called customer service and they said the free ********************** is only for certain movies but can't tell what movies I could use the points on so I've spent over hours putting in new movies, old movies and it doesn't work on any movie. I'm just trying to rent a DVD and use my points to receive it free but it's a scam so I will never use your services again and hopefully you go out of business

  Business response

  01/21/2022

  ***** -

  With our loyalty program (and any full value promotional code),there are a handful of titles that we are unable to fully discount.  This list will continue to expand in the future, but here are the only titles that are we are unable to rent with a full value discount.

  Antlers
  Free Guy
  Jungle Cruise
  Ron's Gone Wrong
  Shang-Chi and the Legend of the Ten Rings
  The French Dispatch
  The Last Duel
  
  

  Specifically for your Redbox Perks points, if you have one of these titles in your cart as the only item the Redeem Points option will be disabled.  If you are trying to use a full value discount promotional code, you would receive an error message indicating the title is not eligible with that promotional code.

   

  Thanks,
  Matt

• Initial Complaint

  11/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year in the height of COVID, I noticed that over ****** in points was lost due to non-use & expiration. During COVID, there was little variety of NEW content and as a result did not have NEW DVDs to rent. Why would I rent something that I already have on demand with my cable provider?I would like to get them back

  Business response

  11/30/2021

  Baba -

  We do not retain the marketing emails that are sent out, so I have no way to re-send any message to you.  In order to receive these standard offers, you need to ensure that you are "opted in" to receive our promotional / marketing messages via email, SMS or the mobile app.  We communicate with our customers through all 3 channels and have sent out the "click to activate" offer to our Redbox Perks members on a monthly basis if they are at risk of having points expire due to inactivity.  

  Matt

  
  
  

• Initial Complaint

  11/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Redbox took money out of my account which is **** I didn't authorize this transaction

  Business response

  11/17/2021

  **************** -

  We do not show a charge of $5.97 as you mention in your complaint using all transactions associated by your email address provided.  I do however find a transaction that we show a recent payment of $5.27; so that is the information provided below.

  This transaction occurred on November 9th involving the title 'Escape Room: Tournament of Champions.    When the disc was taken, you initially agreed to a 2 night rental at the discounted rate of $3.00 for those nights which would have covered you through 11/11.  The disc was returned on 11/12 at 12:58PM which is why there is an additional nightly rental rate of $1.85.  With all of the taxes, this is why the total balance for this transaction was $5.27.

  All of this information is also available to you within your Redbox profile.  You can view the transaction history and billing details for your past 90 days of transactions within your settings menu.

  Thanks,
  Matt

  Customer response

  11/17/2021

   
  Complaint: 16145648
  
  I am rejecting this response because:
  
  Sincerely,
  I never checked any movie out if Redbox I've had this issue last year your company owes me a refund
  ***********************

  Business response

  11/17/2021

  **************** -

  If you are disputing the charge, this needs to be reported through your financial institution as a payment card with your information is being presented at the Redbox location.  This is not the first transaction that we have seen and there have been other transactions that you have not disputed.  Redbox cannot just issue a refund when you are disputing a transaction as there are different measures in place to protect both the consumer and the business from suspected fraud depending issues such as the payment card being swiped or using the chip insertion / tap methods to get the authorization.

  Thanks,
  Matt

• Initial Complaint

  11/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am totally dissatisfied with customer service issues and the total lack of concern for customer satisfaction displayed by customer reps during on line chats or phone calls.

  Business response

  11/07/2021

  ******* - 

  We apologize for the problems that you experienced.  If you wish to proceed with having all of your personal information deleted, please fill out the form at https://www.redbox.com/access-delete.

  Any personal information that we have will be deleted in accordance with the Redbox Privacy Policy which can be accessed at https://www.redbox.com/privacy.

  Thanks,
  *******

  Customer response

  11/08/2021

   
  Complaint: 16107321
  
  I am rejecting this response because: I sent a request to at https://www.redbox.com/privacy to cancel my account and remove all of my personal and financial information. As soon at the company sends confirmation that my account is closed and my information is deleted, I will consider this matter closed.
  
  Sincerely,
  
  *************************

  Business response

  11/08/2021

  ******* -

  All further communications will be handled via the email communications from our Privacy team.  Once you follow the necessary steps with confirming your information, the information will be processed within the stated time-frames.

  Thanks,
  Matt

  Customer response

  11/09/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Redbox has been taking my money for months for movies that were returned. I have contacted them and they don't want to refund any money. This has been on going since May 2021.

  Business response

  11/07/2021

  Samantha -

  We have reviewed your account and have made the determination that the charges being collected are valid and that no additional adjustments are warranted.  There is a pattern of un-returned product occurring on your account and while we understand this may happen, the fact that this has happened 4 times in the last 2 years is abnormally high.  Please understand, that most times a disc is not showing returned, it either 1.) is not returned, 2.) was returned incorrectly so the camera couldn't read the barcode or 3.) placed multiple discs in one case.  We correct any unknown inventory that our machine accepts and always have empty cases in the kiosk in the event a customer loses the original disc case as this is necessary for a return to be processed.  

  Please see below for the history of unreturned product on your account (located by email address):

  Transaction ********** for the title 'True History of the ***** Gang'.  Rented on 10/19/20 and not returned.  You were issued a courtesy adjustment of $31.16.
  
  Transaction ********** for the title 'Half Brother's.  Rented on 3/26/21 and never returned.  
  
  Transaction ********** involving the titles 'Alone & Unhinged'.  Rented on 4/18/21 and 'Unhinged' was not returned.  You were issued a courtesy adjustment of $31.42.
  
  Transaction ********** involving 'Goosebumps 2 & The Lion King'.  To date, Goosebumps 2 is not returned.  This transaction has a balance due of $29.92 remaining.
  
  

  Thanks,
  *******

  Customer response

  11/12/2021

   
  Complaint: 16106388
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  11/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 10/30 I rented 2 DVD I brought back the next day which there would be no late fees I got a message from my *********** credit card that redox was attempting to withdraw $5.99 from the card which there were no funds on the card which is great I never agreed to purchase anything so apparently there is some scam going on.

  Business response

  11/05/2021

  Vanessa -

  We don't show a transaction under your name on 10/30; however we do show one with two titles on 10/31 that were returned on November 1st, 2021.  The total balance due was $4.00 and this was successfully collected on November 4th.  At this time, there would be no other attempts to collect any funds from that payment card.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ok so I rented a DVD from redbox an it DIDNT WORK! I TRIED TO CALL THEM AN WAS PUT ON HOLD FOR AN HOUR UNTIL I LOST THEM! MY LIFE GOT REALLY BUSY AS SOMEONE I CARED FOR DIED OF COVID. AND THEN A WEEK LATER I AM CHARGED 34$ FOR A NON WORKING DVD. I FINALLY GOT THROUGH TO THEM AN THEY SAID I BOUGHT IT. I NEVER WANTED TO BUY IT CERTAINLY NOT A JUNK SCRATCHED USED DVD THAT DOESNT WORK. HE TELLS ME I CAN RETURN IT BUT MOST COULD GIVE ME IS 5$ REFUND. NOT EVEN WORTH MY TIME. SO I PAID 34$ FOR A SCRATCHED OLD DVD THAT DOESNT EVEN PLAY! I REALLY SEE THIS PLACE AS A SCAM AN WILL NEVER GET ANOTHER ***** FROM ME.

  Business response

  11/08/2021

  **** - 

  We apologize for the problems that you experienced and will be happy to work with you, but we do expect the consumer to have some level of accountability as the disc to date has been kept in your possession for 23 days.  We would also like to call out that most of the time a disc will not play is due to a fingerprint / smudge on the surface of the disc as most DVD players have the capability to read past "wear & tear" scratches without problems.

  Regarding you contacting us, we also have the ability to **** any disc unplayable on our automated phone options (Option 1).  This option is available 24 hours a day and would update the status of your transaction and remind you to return the disc to prevent additional charges.

  For the charges, I will offer a one-time 50% adjustment of the total balance which balances the accountability on both sides.  We understand the loss that you had in your personal life which is why we are willing to work with you but it is not a fair solution to accept the company to be 100% accountable when the product was not returned.

  Thanks,
  Matt

• Initial Complaint

  10/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My credit card was charged from REDBOX on 09/24/19 for $32.20 and on 11/09/19 for $142.89. I called them and they said the first charge was for video games rented and the second charge was for them not being returned. I told the customer service representative that we don't rent video games from Redbox and she said they were rented at a convenience store in a different state. I told her it was a fraudulent charge and she said they would look into it and get back to me. I never heard back from anyone and forgot about it for awhile. I have tried numerous times to get ahold of someone at the company and have been unsuccessful.

  Business response

  10/06/2021

  ******** -

  Just like any online retailer, all reports of fraud need to be handled through your financial institution as they have the means and processes to review and report these events.  There are security processes in place for you as the consumer, but also for the impacted retailer based on how the transaction was processed (chip inserted, payment card swiped etc.).  These are not events that Redbox can automatically refund based on the word of the customer and we need to follow industry standards for these events. .

  Customer response

  10/07/2021

   
  Complaint: 15995375
  
  I am rejecting this response because:

  When I saw the charges on my credit card ****, I called Redbox customer service. I was told the charges were made in ******** for video games. I told her I live in ********** and no one in my family plays video games. She looked at my account and saw that I have only rented movies and she said you guys would look into it and get back in touch with me. I obviously forgot about it until I came across the **** the other day. Had I known no one was going to get back to me, I would have called my credit card company right away. I called them this morning and they said too much time has passed for them to do anything. And they said that since I didnt lose my credit card and there were not any other fraudulent charges on my card, it was more likely somehow connected to Redbox directly. She said the odds of someone having access to someones credit card information and just do the one fraudulent charge to get a couple of video games is very rare and unlikely.
  And when I did the live chat on Tuesday with Redbox, I was told since it was past 6 months, you couldnt reverse the charges. If it was possible to reverse charges, why wasnt that done initially, instead of you guys relying on the credit card to do it for you? 
  I understand you dont want to lose money, but I dont either and it truly isnt fair.  If the customer service representative would have told me to contact my credit card company, I would have. But because she gave me the wrong information, I am now out almost $150.  Its actually ridiculous if you think about it. And Im curious why I never received an email saying that the videos were rented? Anytime I have rented a movie, I receive an email with the receipt. 
  I understand your company doesnt want to lose money. Neither do I. One of the worst parts about this is we have rented movies from Redbox for years and still never spent as much as I was billed for something I didnt rent.  Another ridicoulus and disgusting part of this is that there is no way the video games the person rented and kept (stole) were worth the almost $150 I have been charged.  Such a sad, unethical and pathetic way to do business. 
  
  Sincerely,
  
  ***************************

  Business response

  10/14/2021

  ******** -

  We understand, but we are also limited in the amount of time that we retain information on a transaction (traditionally it is one year).  Yes, I show the contact back in 2019, which also indicates that we directed you to the financial institution.  We understand that most people associate fraud with a lost / stolen card, but this is simply not the case.  There are many other ways that individuals commit fraud or access payment card information without the consumer knowing.  We see that multiple transactions were attempted (at least one was declined).

  As previously mentioned, we are effectively an on-line company in that we rely on the authorization from the financial institutions prior to dispensing any product.  All we know is that a payment card with valid information was presented and the financial institutions authorized the charges, so if there are any disputes this is why we need the financial institutions involved as they see more of the payment activity / trends that we do.  Unfortunately, we simply cannot refund transactions that people say they didn't authorize / make.

  Regarding your last point about not getting an email, this is because no email was entered when the transaction was made.  Since the payment card was not tied to an account, this information would need to be entered / validated at the kiosk.  The ability to receive an email receipt is optional while at the kiosk.

  Regarding the cost of the video games, we **** a per day rental term (video games were $3.00 per day) for a maximum of 17 days.  After 17 days, we assume that we are not getting the product back and stop the billing.  The retail cost is not a factor as our costs to secure inventory, ship, stock the machines etc all factor in to the daily rental rates that we have at the time of the transaction.

   

   

  Customer response

  10/28/2021

   
  

  I am honestly a little confused with some of the information in the reply from Redbox.  The response states that we are limited in the amount of time that we retain information on a transaction (traditionally it is one year)", but you are able to access a chat from 2 years ago?  And if you truly are not able to access information on my transaction, how did the person I chatted with last month find the information that the transaction was made at a ********* in ******** and was for video game rentals?  That doesnt make sense.

   

  My point of this not being a typical case of fraud with my credit card (stolen information used), is that there wasnt any other charges on my card.  If someone had access to a credit card, I highly doubt they are going to go to a Redbox and rent video games to keep and then throw the card away?  And you state that multiple transactions were made and at least one was declined.  How would you know this if you cant access the transaction information since it is past the traditional year? 

   

  As far as your reasoning for me not getting an email when the rental was made (as I have EVERY single time I have used Redbox), it doesnt make sense.  You said I didnt receive an email because the payment card was not tied to an account.  This is the only credit card I used for Redbox rentals, so it is definitely tied to the account.  So would there be another reason I didnt receive an email?

   

  I completely understand that you **** $3.00 per day and all of that.  My point was that I know the amount I was charged is not the amount the video game cost your multimillion dollar company.  I was simply asking you to do the right thing and if anything just charge me for your cost of the stupid game.  Obviously it is clear I did not rent the video game because I have never rented a video game through Redbox in the past and the purchase was made in a state I dont live in.  I am actually surprised that a company as large as your company is even questioning the customer.  I have not rented a movie from Redbox since this happened and I never will again.  Which, I have a feeling you have realized and that is one of the reasons you are not being helpful.  This is honestly the worst customer service I have ever received and I am honestly shocked.

   

  You clearly have employees that are not properly trained with the correct information since the few times I chatted, I was given incorrect information.  My last chat, I asked for my account/profile on Redbox to be closed/removed so there was no way I could accidentally be charged again.  He said he took care of it and I would be receiving an email from Redbox that I had to respond to, for it to be final.  I never received an email.  And yes, I checked my spam/junk folder.  So what is the reason for not receiving the email?

   

  ***************************

  Customer response

  11/01/2021

   
  Complaint: 15995375
  
  I am rejecting this response because:

  I am honestly a little confused with some of the information in the reply from Redbox.  The response states that we are limited in the amount of time that we retain information on a transaction (traditionally it is one year)", but you are able to access a chat from 2 years ago?  And if you truly are not able to access information on my transaction, how did the person I chatted with last month find the information that the transaction was made at a ********* in ******** and was for video game rentals?  That doesnt make sense.

   

  My point of this not being a typical case of fraud with my credit card (stolen information used), is that there wasnt any other charges on my card.  If someone had access to a credit card, I highly doubt they are going to go to a Redbox and rent video games to keep and then throw the card away?  And you state that multiple transactions were made and at least one was declined.  How would you know this if you cant access the transaction information since it is past the traditional year? 

   

  As far as your reasoning for me not getting an email when the rental was made (as I have EVERY single time I have used Redbox), it doesnt make sense.  You said I didnt receive an email because the payment card was not tied to an account.  This is the only credit card I used for Redbox rentals, so it is definitely tied to the account.  So would there be another reason I didnt receive an email?

   

  I completely understand that you **** $3.00 per day and all of that.  My point was that I know the amount I was charged is not the amount the video game cost your multimillion dollar company.  I was simply asking you to do the right thing and if anything just charge me for your cost of the stupid game.  Obviously it is clear I did not rent the video game because I have never rented a video game through Redbox in the past and the purchase was made in a state I dont live in.  I am actually surprised that a company as large as your company is even questioning the customer.  I have not rented a movie from Redbox since this happened and I never will again.  Which, I have a feeling you have realized and that is one of the reasons you are not being helpful.  This is honestly the worst customer service I have ever received and I am honestly shocked.

   

  You clearly have employees that are not properly trained with the correct information since the few times I chatted, I was given incorrect information.  My last chat, I asked for my account/profile on Redbox to be closed/removed so there was no way I could accidentally be charged again.  He said he took care of it and I would be receiving an email from Redbox that I had to respond to, for it to be final.  I never received an email.  And yes, I checked my spam/junk folder.  So what is the reason for not receiving the email?

   

  ***************************

  
  
  

  Business response

  11/02/2021

  ******** -

  I looked for the request to close the profile and it appears that there was a data submission error with the email address (had .comm vs. .com as the email address).  We have closed the account per your request, but understand that the account is only utilized for online reservations / viewing digital content and is not a means to prevent additional charges.  As we have mentioned in our prior responses, we don't require an account and transactions can be done directly at our kiosks without logging in.  

   

  Customer response

  11/09/2021

   
  Complaint: 15995375
  
  I am rejecting this response because:

  So basically the 2 representatives from your company that I have had contact with didn't do their job correctly?  The first one told me that the fraudlent charges would be looked at and I would be contacted. The second one told me he would remove my profile from your business, but put in the incorrect email address.  Kind of makes me question exactly how the fraudulent charges were made on my account?  Still doesn't make sense to me that if someone had a fraudulent credit card, they would only use it to rent video games that they wanted to keep. You would think there would be a few different charges on the card, right?  It's obvious you are not going to do the right thing and that is so sad and unfortunate.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Multiple issues with the box on Mission St in Old Towne Bellevue, NE. I've called customer service and they just want to argue and not fix the issue. I've been on the phone now today for over 2 hours with no assistance. I'm about to just stop using Bedbox and renting movies from them. It was great in the beginning and now there is a problem everytime we try to rent and movie. They have the worst customer service department. They are very unprofessional, no knowledge of what they are doing and constantly hang up on customers so they don't have to help them. And the supervisors they have working for them are worse then the regular customer service *********** charged my credit card for the *** rental, but try to tell me my card was declined which isn't true. I hope you guys get new help if you don't you have lost my business for good

  Business response

  10/04/2021

  Jan - 

  Good morning, we apologize for the problems that you experienced over the weekend and will review all of the interactions that you had with our Call Center.  Just like most companies, we ask for a little bit of ***** as all of our associates are still remote due to the impacts of Covid-19 and we will see more disconnected experiences due to the internet connections vs. people hanging up on you.

  Regarding your two reservations for the movie The SpongeBob Movie: Sponge on the Run, both of these appear to be declined.  We do not do the authorization when the reservation is made online, we only do the authorization when the payment card is presented at the kiosk, and this payment card ending in **** is being declined.  The decline can happen either at the Redbox side based on our business rules or by the financial institution.  Based on these two transactions, we are getting a response code of "Do Not Honor" which indicates that the financial institution is not providing the authorization so no discs are being dispensed.  This can occur for a variety of reasons (ensure the *** code is correct, ensure the zip code is correct or no funds are available; but any specific information would need to be provided by your financial institution).  I would recommend reaching out to your financial institution to verify what they are showing as the charge (most will not show an authorization attempt if they declined the authorization, but this is up to each financial institution and not a controllable element by Redbox).  

  We do see that you have used other payment cards successfully, so it only appears that this specific payment card is not being allowed.  
  
  

  Customer response

  10/04/2021

   
  Complaint: 15986258
  
  I am rejecting this response because:

  I spoke with my credit card company and the charge was pending on their side.  This has been an on going issue with your system and the RedBox location on Mission St in Bellevue, **.  It's sad when I was on the phone with you guys for over 2 hours to get the reservations cancelled and something done.  Your rude customer service and hanging up on customers because they don't want to do their jobs has nothing to do with them working from home.  Its them just being lazy.  I work from home and that's not an excuse.  By the way, with all of the problems we had at the machine yesterday, my Redbox acct was hacked and taken over around 12:30am central time.  Are you guys going to blame that on the credit card companies too? 

  I was on the phone for another 45 mins this morning to get that all changed back to my email address.  Now I have to manually enter the promo codes that was saved on the account and cancel my credit cards and debit card that was on my RedBox acct.  You guys really need to get the issues fixed with these boxes and update your systems.  If these problems continue, I will keep filling BBB complaints and stop using your product.

  So please fix the system and the on going issues with the poor customer service, especially from our supervisors.

  
  Sincerely,
  
  *******************

  Business response

  10/05/2021

  As mentioned, we will review the contacts to ensure that no one is intentionally disconnecting the calls.  We know the issue that you experienced is related to the response that your financial institution is sending to our authorization attempt as multiple other customers have completed transactions at that same Redbox kiosk without any issue.

   

  Customer response

  10/05/2021

   
  Complaint: 15986258
  
  I am rejecting this response because:
  
  . If no one else is having this issue then why do I constantly have issues regards of what card I use and now having my account hacked?Sincerely,
  
  *******************

• Initial Complaint

  09/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  FRAUD. REDBOX IS ALLOWING FRAUD. THEIR ACCOUNTS ARE NOT SECURE. They are allowing people to rent through someone's account and/or email address without requiring email verification or password. Here's what is happening: Kept getting email receipts from RB for movies I did not rent. I Live across the country from where they were rented. RB had never sent a request to confirm my email. **************** said: "It's no big deal, they don't have an actual account, just using your email address, they can't get any of your personal information." But they can. Set up my own account thinking it'd be password protected. luckily hadn't gone in and entered my name, address, payment info, etc. Received another receipt. They were able to use my account. If I'd already entered it, they could have used my payment info too. So, moral of the story: if you know someone's email address, you can use their RedBox account.

  Business response

  09/22/2021

  Ms. ***** -

  We apologize that someone mistakenly entered your email address while using a Redbox kiosk.  Let me clarify when the email address is required and what is occurring.

  The reason that you were getting the email receipts is that your email address was entered while a transaction was being completed at the kiosk for that person to receive a receipt once the transaction was complete.  As these are touch screens, it is likely that the user made a mistake and did not realize it prior to acknowledging and completing the transaction.  For our customer benefit, we associate this email address to the payment card for future transactions to get the email receipt.

  There is no correlation to your personal information that would be available if you have a Redbox account (Redbox.com).  If our customer elects to login at the box; which is optional, they would have to either know your email address / password or your mobile phone / pin code if enabled.  We also do not store or present your personal information such as stored payment cards at the kiosk as those would need to be viewed / managed on our website or mobile application.  

  We have removed your email address from the account that it was associated with to prevent additional email receipts.  This will stop those messages unless the individual re-enters the same email address at the kiosk again.

  Matt

   

  Customer response

  10/08/2021

   
  Complaint: 15889903
  
  I am rejecting this response because:
   

   

   

  Hello, Im sorry I did not respond sooner, a personal matter came up - I am not at all satisfied with Redboxs response. They just said what every customer service person I have spoken to says and did not address the issue.

  
  Sincerely,
  
  ***************************

  Business response

  10/08/2021

  ******** -

  The issue has been addressed as your email address was disassociated with the payment card that it was tied to.  As mentioned, there is a difference between your online account (which is password protected) and the ability to enter an email address at the kiosk to receive a receipt.  We cannot prevent user error from another individual at the box but took the steps to disassociate this unless the user enters the email address again.
  

   

  Customer response

  10/11/2021

   
  Complaint: 15889903
  
  I am rejecting this response because:

  1. First of all the tone feels extremely rude.

  2. I requested RedBox block my email from being used because how hard can it be? - instead they just don't send the receipts but let email address be used.

  3. So, I tried opening an account, without adding personal info, of course, in the hopes that if someone tried to use my email address, they wouldn't be able to without a password. Nope.

  4. The entire rental history of whomever is using my email address in IN my account

  5. Hard to believe that soemone could not EASILY access the account and use my financial information had I provided it.

  6. My email address was not accidentaly used, it's been used multiple times.

  7. PPLEASEE JUST VERIFY EMAIL ADDRESSES

  8. PLEASE, AT LEAST, HAVE A BLOCKED EMAILS LIST.
  

  
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩