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Business Profile

Energy

Nelnet Energy Solar

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nelnet Energy Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nelnet Energy Solar has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NelNet is responsible to service my solar panel system per my contract and this system has been down and not collecting electricity for several weeks. The company keeps making deadline promises for an update to my open support ticket and continues to blow off those deadlines with no response. In the meantime, Im still having to make my monthly payments for the system and my electric bill continues to climb. The company also collected a portion of my **** payment because theyre responsible for the warranty work and their negligence is financially costing me now and potentially in the future if I dont produce enough kWh while under contract for my **** credits.

      Customer Answer

      Date: 04/11/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nelnet (GRNE) installed solar at my home in *******. When I had trouble with my inverter 2 years later, they were no help. The only things they did were to tell me to turn it off and back on again and to tell me (more than once) that they no longer have installers in *******. Thanks them not responding for weeks, I lost hundreds of dollars in missed generation until I could find someone else, (who then cost me hundreds of dollars to investigate and fix an otherwise warrantied issue)The co-op offer claimed ** *********** come with a 15 year workmanship warranty (including 5 year roof penetrations warranty) from the installer and a 50 year labor warranty for manufacturer equipment claims**I paid $249 to another installer and would like that reimbursed by Nelnet since they originally agreed to warranty labor for this kind of work, as noted above and in the attached document.

    Nelnet Energy Solar is NOT a BBB Accredited Business.

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