Business ProfileforIrhythm

This business provides false information and representation. I was told I would have a zero out of pocket and zero deductible if the cardiac monitoring unit reached them prior to 10/1/2022. My insurance coverage year started 10/1/2022. This was explained to the Zio (IRHYTHM Technologies) rep prior to cardiac unit being placed on 9/16/2022. The Dr changed her original order of a 2 week monitor report to a 1 week report to accommodate this request. The cardiac unit was placed on Sept. 16, 2022 and mailed back to the company on September 22, 2022. The unit reached the company prior to 10/1/2022. I have been told by company they received 9/26).No one at the company can explain why the 2 week delay in billing for the unit (the bill date states 10/5/2022.I in turn received a bill for $175 after my Insurance paid. No one at this company returns your call, just send bills.Nor are they willing to listen to the 9-16-2022 recorded phone call where their rep provided wrong information. They repeatedly state they will investigate and call back but do not.I have made at least 6 calls to this company without ever receiving a return call when either told or I ask.Fall representation of what they tell their customers and do not care to stand behind the information their reps tell customers. Avoid this company, they do not provide honest medical practice and billing practices.