ComplaintsforMortgage Protection Plan
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not sure how this company got my name but I am not the borrower on the loan for the house. I want to be removed from all future correspondence. It is ridiculous how many letters or calls I get regarding this.Business response
01/02/2022
We regret the inconvenience this has caused. We will make sure the name and address are removed from any further correspondence.Initial Complaint
11/16/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
An overwhelming number of solicitations are recieved via mail from this company. The company does not even list a phone number to contact their office. This is harrassing behavior! I want this compny to remove me from every contact list that they are possession as of now and never readd my contact details in the future! Please advise this company to ************* IMMEDIATELY and consider themselves "on notice".Business response
11/17/2021
We will remove this person from the mailing list and will not send any solicitations.Initial Complaint
10/28/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am being bombarded by mail solicitations from this vendor, posing as my mortgage lender, trying to sell me a life insurance policy disguised as "mortgage protection". We limit information sharing and we do not want these solicitations. Multiple letters a week are coming, sometimes more than one a day. Are you kidding with this harrassment? There is no phone number to call to take me off their list. I would like this address removed from ALL solicitations from this business, I would like this business to stop sharing my information with other businesses if they do. I will pursue legal action if this is not accomplished in a timely fashion.Business response
10/29/2021
We regret the inconvenience we have caused and will remove the name and address from any further solicitations.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
34 total complaints in the last 3 years.
9 complaints closed in the last 12 months.