18 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Leo O
1 star05/14/2024
Handling charges show up after the fact! There is no way to click on a customer support link to cancel your order!Review from Michael S
1 star05/11/2024
I tried to order 2 boxes of single checks and the price was $15 and some cents, but when I tried to checkout, the price changed to over $21 and I applied a 30% discount code and the price dropped to $16 something. Then they were going to make me buy 2 "boxes" to put the checks in for $1 each with no way to drop this option. Then they added $7.99 for "handling" plus tax and the total was over $25 (for 2 boxes of single checks that was $15 to begin with). I tried to buy 1 box of checks, but the discount code was for $14.99 and over. This place jerks you around for your money and I won't be doing business with them again.Review from Tyler T
1 star05/06/2024
Ordered checks for my company! And they needed verification documents that I provided and yet still cancelled my order stay far away from this company! They'll take your money and run!Review from Valerie C
1 star03/05/2024
Very Poor Quality Checks I ordered "safety" checks. There is no watermark on these, and they are the thinnest paper ever. 1/3 of my box is bent on the lower corners. I called customer service and was told that if I want a refund, "it is their company standard" that I need to pay for return shipping. Why on earth would I want to pay additional funds for poor quality merchandise. They should support their checks enough to take them back. Obviously, they don't care about long term customers, they want to sell poor quality products. They said they would have a manger call me, but nothing so far. Very disappointed.
Carousel Checks, Inc. Response
03/06/2024
Hello Thank you for your review!We appreciate the opportunity to further discuss your order. Our internal review find that you spoke with our assistant manager who has already issued you a refund of your product price of $146.39.Please advise if we can be of further assistance.Review from Julia S
1 star11/17/2023
They cancelled my order but didn't bother to let me know because couldn't confirm a bank account I've held for 8 years.Carousel Checks, Inc. Response
11/20/2023
Hello
Thank you for your review!
Due to the sensitive nature or check purchasing we do screen orders for potential concerns.
Whenever possible we do attempt to contact customers if we feel that the order is valid and additional information may help us resolve any outstanding questions on the order.
Customers are always welcome to contact customer service directly with any questions regarding the status of their order or for further information.
Review from Max F
1 star05/22/2023
Scam, stay away. Already contacted the credit card company, my bank and went to the DA's office. Besides the overcharging and bait and switch others have faced, this company has people sending emails asking for bank statements and driver's license info which could only be used for illegal purposes. That's why they, literally, won't speak to you when they find out what you called for/notice the number after you told them no. They don't know it, but someone from the ************************** called today to check and had the same thing happened. Now they're investigation. Stay away from this company. Contact your bank and whatever institution you used to pay (and charge back for fraud).Carousel Checks, Inc. Response
05/23/2023
Hello Our apologies for your frustration!We take security very seriously and when necessary request additional documents to verify that checks containing confidential account information are to be provided only to the proper account holder.This process is intended to protect the account holder.These documents are used for internal review only .If you are uncomfortable providing these documents we understand and will happily cancel the related order since we are unable to verify that the order is being provided to the correct party.We would like to cancel and refund your order but are unable to identify the order based on the contact info provided with this review. Please advise of your order number so we can complete the cancellation.Review from Donna S
1 star03/17/2023
Handling charge $23.94 showed up after ordering. I did not ask for fraud protection of *****. My order should have been $60.16 , not $100.06.Carousel Checks, Inc. Response
03/22/2023
Hello ***** Thank you for reaching out! We would like to assist but you did not provide you order number.Handling fees are customary in our industry and cover the cost of packing and labor to complete your shipment. With regard to EZShield this is an option that we make available and could have been opted out. Please contact our customer service team at ************ so that we may provide further assistance.Review from Felix C
1 star03/04/2023
EVC-*****-**** Its been weeks now no reply I called all their customer care line still no response I mailed more than 5 times still no response nah theyre fraud I need my refund asap !!Carousel Checks, Inc. Response
03/08/2023
Hello Thank you for reaching out!We were unable to verify the business for the check order associated with either of the ordering parties. Due to the financial nature of the items that we sell we do independently attempt to verify the account ownership to the ordering party. When this is not achieved we do cancel and refund the order, furthermore when we are not able to association the business with the party who placed the order we do not advise of the cancellation. While we understand your frustration the security associated with ordering financial documents requires unique approach to the verification process.Review from Allen P
1 star02/27/2023
I ordered checks for a friend 10 days ago from Carousel Checks. I paid extra for "plant rush" and extra for 2 -day air delivery. I wrote the company by email five days ago to inquire about the status of the order. I received no response. Tonight I went into carousel,com to check the status of the order. It now shows as "void" and my charge has been reversed. This was done with absolutely no communication by Carousel. You should be careful to order from Carousel or any of its many affiliated sites. Service is non-existent. I've lost ********************************************************************* the past.Carousel Checks, Inc. Response
02/28/2023
Hello Our apologies for your experience!You mentioned your ordered for a friend, the unique nature of check orders requires a higher level of review and scrutiny for orders received. If we are unable to verify that an order was placed by the appropriate account holder it may be necessary to refund and cancel the order. In these circumstances it may also mean that notification to the ordering party would not be made.It would be our recommendation that orders be placed by, paid by, and shipped to the account holder and not a 3rd party. This will ensure that there are few questions regarding the validity of the order received.Review from Jodi B.
1 star10/01/2022
I ordered checks on Tuesday September 27, 2022. I paid for two day shipping, protection; ended up paying $35 abd have not received my checks. I can not find a link for tracking. Now I gave to find a way to order checks that will arrive before the 5th of October. This is a sham. ************Carousel Checks, Inc. Response
10/04/2022
To our valud customer: Thank you for your order and for your feedback. A member of our customer service team has spoken with you and resolved the issue for you, and we hope it is to your satisfaction. We appreciate your business and hope to continue working with you in the future. Please don't hesitate to contact us with any questions or concerns, we are here to help!Kindest Regards,Caousel Checks **************** Team
Customer Review Rating
1.11/5stars
Average of 18 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.