Business ProfileforCBI Federal Credit Union

Ive never had such a difficult time making credit card payments anywhere, ever. This has happened SEVERAL times with this credit card. I make electronic payments through my bank to send to credit card company, but its supposed to be delivered by regular first-class mail. When I call to ask why payment hasn't posted yet, eZCard has history of saying theyve not received payment via mail, then charging a late fee ($25) if my payment is not received by its due date (when payment was sent at least two weeks before due date). Then suddenly they receive the payment after I cancel the check, then they hit me with another fee because check is no good. Thats bogus that its even MY FAULT they dont get their mail. Ive been making online bill payments since online billing came out. Im old enough that I can figure out when to get payment in on time. So my last payment was sent on MAY 1st, 2024, from my checking account to eZCard, a $250.00 payment. Still hasnt posted to the credit card. Im sick of calling their customer service line, because I get absolutely nowhere. Everywhere else in the ************* Ive sent mail to receives it. This credit card and their system of receiving payments is such a scam for charging fees. Im so done with their c*** I want any late charges reversed and money refunded that I got charged late fee for. Ive checked with my banks that Ive used its not the banks fault. Theyve always sent my payments when theyre supposed to. Thanks for any assistance you can provide with this.