ComplaintsforSpring-Green Lawn Care

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Spring Green came to my house and put spring maximizer down without a renewal or any verbal agreement. They sent me a bill and I did not request this service or renew this service. No call, no email, just a bill.They told me I have to pay at least half.

  

  Business response

  05/13/2024

  ******************** originally signed up for Spring Green services on 3/21/2023.  Spring Greens services are continuous year to year until otherwise notified by the customer.  ******************** reminds customers of this on every invoice left with each service, and with renewal letters we mail during the winter season that specify Spring Green will resume services in the spring. 
  

  In 2024, Spring Green serviced the lawn on 4/5/24, completing the Spring Maximizer, as we had not received any communication from ******************* to discontinue services. ******************** contacted Spring Green on 5/10/24 requesting to discontinue services. The customer service agent at that time did request ******************** to pay for half of the service completed on 4/5/24, as the lawn benefitted from the application and services were not cancelled prior to its completion. ******************** requested to speak with a supervisor at that time,but one was not immediately available to take his call. When a supervisor called back later 5/10/24, she left a voicemail for ******************** informing him that Spring Green credited the Spring Maximizer application in full as a courtesy, and that no balance would be owed.
  

  Because Spring Green did credit the application and is not asking for any payment, and has not received a payment in any amount from ******************* for 2024 services, a refund will not be provided.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The lawn care initially was okay, after the last application the liquid must have spilled there were huge areas of burnt out grass on the back and sides of the house. I called up and sent pictures. Its been 3 weeks since they promised to aerate and over seed the entire lawn to fix the damage. After calling to follow up They said they would fix parts of the lawn and stated that that they cant be responsible if they damaged my sprinkler heads. The issue is I have weeds in front , burnt out areas in the back and sides of the house and I dont want to risk damage to my sprinklers. Im asking for a credit of 520 dollars. 400 to repair the damage and 120 refunded for prepaid services I wish to cancel.

  

  Business response

  09/12/2023

  On 8/31/23, Spring Green did diagnose the majority of the brown spots in question as grub damage, and some brown spots in back were caused by overfertilization.  As we had completed the Total Lawn Insect Control application earlier in the season to prevent grub damage, Spring Green did agree to core aerate and overseed those grub damaged areas to repair them.  Spring Green also agreed to core aerate and overseed the burned areas in the back that resulted from the fertilizer that Spring Green applied on 8/23/23. 
  
  When a Spring Green agent spoke with ****************** on 8/31/23 to set up the free core aeration with overseeding, the agent did inform ****************** that he would need to mark the sprinkler heads in those areas.  In order to safely core aerate and overseed, Spring Green does need the customer to mark any sprinkler heads or underground wires or cables buried within 4 below the surface, otherwise the aeration machines tines can severely damage sprinkler heads, wires, and cables in that area. 
  
  ****************** called on 9/11/23 to inquire when the core aeration and overseeding would be completed, and the agent at that time informed ****************** that we would complete the service within 5-7 business days, weather permitting.  When the agent reminding ****************** that he would need to flag his sprinkler heads, ****************** informed us that he would not, and so the agent reluctantly had to inform ***************** that we would not be able to core aerate and overseed without the sprinkler heads being marked, as Spring Green does not want to risk any damage to ******************** irrigation system.
  
  At this time, as ****************** will not be flagged his sprinkler heads to allow Spring Green to core aerate and overseed the lawn and is requesting a refund, Spring Green has cancelled ******************* account and services, and will be refunding a total of $418.62 to *****************, as that was the complete amount that ****************** had prepaid for services for 2023.  ****************** can expect to receive this refund check in the mail within the next 3-4 weeks, depending on the post office.

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/10/23 I paid for a year of service with Spring Green Lawn. One visit was done and weeds continued to grow. Called and asked for a retreatment but business wanted to do second treatment instead. I thought about this and decided to cancel everything since this is not what the rules are as stated on the website. When you buy the full program there is no 14 day requirement for retreatment. I paid $322.67 and want a full refund. Have been told twice that the check was mailed back for a partial refund. ********************************* wants to deduct for the one treatment. I do not agree with this. No payment was received by me. Then she said she would hand deliver a check. Again she lied. This has been going on now for several months. I just want my money back. When you are retired on a fixed income you dont want to be cheated. This is a terrible business with very poor communication and customer service.

  

  Business response

  07/31/2023

  Spring-Green Lawn Care Corp., is a national franchise organization, that has over 45 years of industry experience offering professional lawn, tree, and pest control services.? Our standards are amongst some of the highest in the industry and we are well respected in the marketplace. The business that is the subject of this matter is independently owned and operated out of *******, ** by ********* ********************** and is not operated by the Spring Green Lawn Care Corp. in **********, ********. The Spring Green of ******* franchise has operated since 2016.? They have over 650 recurring customers.? While this complaint is not directed at the corporate entity or company owned locations, we provided a response from the independent business below based on information they provided. 

  The owner of the business personally?reviewed your account ********************** account. ****************** signed up for services Feb 10, 2023. Her first application was completed Feb 16, 2023. ***************** called for a weed re-application on May 13, 2023. The business owner advised her she was due for her second application and that the 30-day Service Guarantee had expired. ****************** advised she understood. On May 15, 2023, ***************** sent an email to Spring Green cancelling services, to which the business owner replied to, reminding her she was scheduled for May 16, 2023, but continued to cancel the service. On May 19, 2023, the refund was issued thru online banking. Since it was a partial refund and not a full refund, a partial refund was not possible to the credit card, since we were charging for the first application; therefore a check had to be issued. ****************** sent another email May 24, 2023, asking about the cancellation and refund,to which the business owner replied advising the previous actions and further explained the refund amount of $275.20. ****************** wanted to discuss the Satisfaction Guarantee again and the business owner explained if she would have called within thirty days instead of two months, they would have either come out for a re-application or refunded the entire amount, however, since that was not the case the charge for the one visit still stood.

  
  On June 1, 2023, the business owner received another email asking about the refund. The business owner cancelled the first check and reissued another check (handwritten) on June 5th, to which the business owner emailed ****************** advising as such. On June 27, 2023, ****************** emailed again asking for address verification because she still did not receive the check;the address was verified, in previous emails also, and again the business owner verified the address again. It was correct. There were 11 emails sent to the business owner on June 27, 2023, which ended by the business owner advising ****************** she would hand deliver another check next week and that the continued, harassing emails needed to stop.

  Exact verbage:
  
  ******************,
  There really is no need to continuously berate me over email. I've said I will personally drop off a check to you next week.  The postal service has failed us both.  And that is that.
  ~******
  
  On June 30, 2023, the business owner dropped a check off in Ms. ******** mailbox and took a picture. More emails were sent by **************** that the business owner did not acknowledge.

  
  The Spring Green Service Guarantee as cited in the Spring Green Terms of Service on our website is as follows:
  Service Guarantee. As a Spring-Green Preferred Program customer, we want you to be satisfied with the Services you hire us to provide. We provide trained and knowledgeable field technicians who will treat your yard and home like their own.  Although our Services are intended to effectively maintain the health of your lawn, trees, and shrubs, and to reduce or eliminate populations of covered pests in and around your home, certain lawn issues and/or pest populations may persist or return due to environmental, sanitation, or other factors beyond our control.  As such, we do not and cannot guarantee total elimination or eradication of all issues related to your lawn, trees, shrubs, and/or pests.  In the unlikely event that you are not satisfied with the Services performed by us, we will review your concerns so long as you notify us of your dissatisfaction within thirty (30) days of the date that we provided the dissatisfied Services for you.  Upon your timely notice, we will assess your dissatisfaction, and at our discretion, we will re-perform the requested Services to gain your reasonable satisfaction. If you are not satisfied after our second attempt to perform the requested Services, we may, at our discretion, refund partial or all of the cost of the specific Services (the most recent monthly installment for Services that are performed and billed on a monthly plan).  Refunds will be provided as a credit to the debit or credit card used at the time of purchase.  If you paid by check, a refund check will be issued to you.  Upon issuing any refund, we reserve the right to cancel any existing or remaining Services and/or Service Plan that you have purchased, at our sole discretion. A Preferred Program is a suite of applications created by your trained lawn care professional to maintain the health of your lawn. Economy customers are not covered by this service guaranty and there will be no refunds. An Economy customer is a set of applications less than the Preferred Program created by your trained lawn care professional.
  
  With the refund issued for the services outside of the Service Guarantee, the business owner considers this matter closed. 

  Customer response

  08/01/2023

   
  Complaint: 20349078
  
  I am rejecting this response because:  I have lived at this address for over 50 years.  We do not have any issues with any of our other mail.  There is no reason in these days of instant payment that she should not be able to instantly refund my money.  Their  contract states that when a full program is purchased there is no time frame for cancellation.  She has done this same thing to at least one other customer as I read on your site.   Guess I will have to take her to court to get my money back.   She is a liar and a thief.   
  
  Sincerely,
  
  *************************

  

  Business response

  08/08/2023

  As stated in the last reply, a partial refund via the credit card merchant is not possible, only a full refund is the option. Since the full refund was not being given due to the 30 day guarantee having been expired, a check was issued to ****************** for the balance of the services not fulfilled. Please review the Spring Green guarantee for more details on the website under Terms of Service. 

  Customer response

  08/08/2023

   
  Complaint: 20349078
  
  I am rejecting this response because:  there has been no refund issued.  She also said she would personally deliver a check twice, which did not happen either.   Also there is no 14 day limit if you pay for the full program which is what I had.  She should check the guarantees posted on the website.   I am not the only one she has ripped off.  There is another customer on your website that is almost identical to our situation.   She owes me back for the full amount which she can refund to my credit card.  There are many ways to send money.   She has failed on all accounts.   I have copies of the promises made by email from her.  She is quite the liar.   
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I set up service with spring green on 4-24-23. Called customer service and asked when a technician would be out and was told 3-5 business days and every 4-6 weeks following that. I received a free aeration of my lawn as a promo for signing up on long. The first service was 5-2-23, but no aeration was performed. Fast forward to 7-10-23, I called because I had not seen a technician come to perform my lawn care since the first service. I was told my customer service that someone had place my account on hold, which was very strange because no one knows who it was. I said ok whatever, lets get someone out here. I was told someone would be out in 3-5 days again. Around 2:35pm I saw a spring green service vehicle outside of my house so I continued to watch and wait to see if he would get out. The technician did not get out of the truck once but somehow sent a report in saying my lawn was great, he was gone by 2:43pm. I called customer service back and was told what i was wrong and the report stated that the technician walked my yard. After being lied to I told ********************* who I was speaking with that the level of dishonesty and unprofessionalism was outrageous and Id like to cancel service and get a refund. He begged and begged not to cancel. After tell him this is canceled he told me my **** payment may be too old to refund and more than likely theyll be mailing a refund check to me in 3-4 weeks. DO NOT DO BUSINESS WITH THESE CROOKS!!

  

  Business response

  07/24/2023

  Spring Green does show that ************** set up 7 applications of weed control and fertilizer, along with a free summer lawn & landscape evaluation and free fall core aeration, on 4/24/23.  We completed Mr. ****** first application on 5/2/23.  When we tried to return to the property on 6/5/23 for the following application, there was construction going on at the time that prevented our ************* Professional from safely reaching the lawn with the equipment needed to perform the application.  We tried to visit the property again on 6/23/23 to complete the second application, but again the construction occurring at the time preventing our ************* Professional from safely reaching the lawn with the equipment needed. The ongoing construction caused local branch management to place the account on hold, until construction was completed and our services could resume.  Spring Green deeply apologizes that this information was not communicated to ************** until his call with **************** on 7/10/23.

  
  When ************** called Spring Green on 7/10/23 regarding his dissatisfaction with services, the **************** agents that he spoke with provided him with the information that our ************* Professional was physically on the lawn to complete the free lawn and landscape evaluation earlier on 7/10/23, as that is how the ************* Professionals are trained.  Spring Green apologizes that the **************** agent who was trying to assist ************** did not offer to reach out to the management team for confirmation or offer to set up another free service call to re-evaluate the lawn and landscape.

  
  ************** did cancel his Spring Green services and account on 7/10/23.  On 7/10/23, we did try to process the refund for the remaining $421.52 prepayment to the card ************** had used on 4/24/23 when he originally prepaid, but the bank informed us that the card was non-refundable.  Spring Green did issue a check to ************** in the amount of $421.52, which we put out in the mail on 7/14/23.

  Customer response

  07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I sold my house in ******** 3/2/23 and currently living ** helping out family. I had on many previous occassion told them not to perform services without my consent. Spring Green lawn care is forcing me to pay for services at house I no longer reside in or own. They are forcing me to pay for services allegedly performed in April 1 2023.They claim I did not inform them I sold my house so I am responsible, Which seems ludicrous as they need to verify the customer wants the services.

  

  Business response

  06/27/2023

  Spring Greens services are continuous year to year until otherwise notified by the customer.  ******************** reminds customers of this on every invoice left with each service, and also with renewal letters we mail during the winter season that specify Spring Green will resume services in the spring. This procedure has not changed since ************** originally set up services in 2019.
  
  Prior to 6/27/23, Spring Green did not receive any communication from ************** that she would like to discontinue services.  As such, Spring Green did complete 2 services,one on 4/3/23, and one on 5/26/23, for a combined total of $263.60 in services.  When ************** called to cancel on 6/27/23, Spring Green did offer to split the bill in half, offering to take a payment of $131.80 and waive the remaining balance, but ************** did not make that payment.
  
  At this time, Spring Green has waived the entirety of the balance, including the interest charges that had accrued.  As ************** had not made a payment on the disputed balance, Spring Green believes there is no refund to be issued, and considers this matter now resolved.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered services from Spring Green on 3/3/23, on multiple occasions have requested a phone call of when my representative would come to service my home, they claim it's on my account . It's not apparently of making me aware with a day or date of when I'm scheduled to be serviced .The weeds have started to appear on my property so I called on 4/14/23 and spoke to ****** and ***** and then a supervisor *** and tried to resolve the issue but nothing has been done .I requested my full refund for the services since they have a satisfaction guaranteed on their services but that has not happened either .Called Chase and opened a dispute but still waiting for this to be rectified

  

  Business response

  04/24/2023

  We apologize for the experience that ****************** has had with Spring Green.  We did complete the first fertilizer application on 3/24/23, having given a call to the phone number ****************** provided on 3/23/23.  ***************** did call about new weeds growing on 4/14/23 and we offered to set up a free service call to treat those weeds, but ****************** requested to cancel his account, which we did at that time. 

  When we attempted to refund the **** the next business day, 4/17/23, the **** was marked as non-refundable by the bank, so we needed to write two checks to mail to the service address instead; one check in the amount of the unused prepayment, and another check in the amount of the one application the customer received and prepaid for but we are refunding due to dissatisfaction.  The refund checks are going out in the mail tomorrow,4/25/23, at the latest.  As we have yet to receive the charge dispute from Mr. ******** bank, and weve already issued a refund check for the refund amount, we would appreciate if ****************** would contact his bank to notify them that the refund check is on the way.

  Customer response

  04/25/2023

   
  Complaint: 19968103
  
  I am rejecting this response because:

  You can never believe anything this establishment states or indicates .

  They claim they contacted or tried to refund the charges, that was false, as ***** has no record of anyone attempting this .

  I have no trust in anything this business says and will wait until the checks that they claim will be mailed.... I will hold my breath as they are not very trust worthy and by far is the WORST business I Have ever dealt with .

  I will contact the credit card company once the checks have been cleared and posted but nothing until that happens, I have been mislead and lied to on several occasions form Spring Green and will make sure others know how crappy they are, they have no customer service and no reputation of how to value customers and others need to be aware of not making the same mistake I did .  

  
  Sincerely,
  
  *****************************

  

  Business response

  04/26/2023

  We have confirmed with our accounting department that the refund checks were mailed via **** yesterday, 4/25/23.  Spring Green understands that ****************** will leave the payment dispute open with his bank until these checks are received.

• Initial Complaint

  03/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This all started when we signed up for Spring Green care back in April 2021, the manager came out and looked at my lawn and gave me a price after I told him my concerns of my lawn and was told none of them were a problem. So we signed up for basically full service and I also worked with them the first year to get my results. I rented and manually dethatched my lawn, which I was told would help, I also got 1-1/2 yds. of black dirt and manually spread it in the section of my lawn to level it out. At the end of the first year, things did not work out as planned so I paid for overseeding of Kentucky blue grass seed. Following spring of 2022, I didn't notice grass seed taking very well in the raw black dirt. They came out and looked a few times per my request and then decided to do a slit seeding at no charge to me, since the Kentucky blue grass didn't take and gave me a date of June 2022, which that day came and left, on and off text messages all summer long until Sep. 2022 when the assistant manager of Spring Green contacted me and once again promised me he would be out in a few weeks for the slit seeding that I waited all summer for. And just like the manager, it never happened. ******** excuses and false promises. I do have all the text messages between the manager and the assistant manager. At the end of the 2nd season 2022, I requested a full refund. I believe I paid a total of $719.68, not including the other things I did to help him get the results I was promised. I received a refund of $406.24 and the lawn that is in worse shape than when they started. I'm reminded of this every day when I look out at my front yard and see mud.

  

  Business response

  03/28/2023

  Spring Green is dedicated to quality service.  We apologize that we did not meet Mr. ***** expectations of us and that we also did not communicate effectively with *********** regarding scheduling and completion of the promised slit seeding to help the bare areas fill in.  We would like to thank ************ for his previous trust and allowing us to make this matter right by mailing a refund check for the remaining $313.44.

  Customer response

  03/28/2023

   
  Complaint: 19619352
  
  I am rejecting this response because: Even though I would gladly take the rest of the refund, I feel they made my lawn worse over the last 2 years and it would cost me even more to get it back to where it was.  It is now very uneven which is also the reason they were going to slit seed it because it would have helped even out the lawn. I don't feel I'm asking too much after waiting 2 years for them to come out and fix what they promised to do for my lawn in the beginning and I would also like to be a priority and not have to wait all year/season to have it done. 
  
  Sincerely,
  
  ***********************, Sr>

  

  Business response

  04/03/2023

  In addition to processing the previously offered refund, the branch manager has reached out to ************ and we've agreed to perform a free slit seeding in order to help the lawn get closer to **************** expectations for his lawn.  We are planning to complete this slit seeding towards the end of April, as long as the weather allows us to and soil conditions are good.  If we cannot complete this service in late April, we will continue to communicate with ************ to reschedule the slit seeding until it's been completed.

  Customer response

  04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************;

• Initial Complaint

  02/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid for the purchase Spring-Green seasonal pre-paid plan ******, on the last day of seasonal service they tried to bill me again for services for which I had already paid. Spring-Green has now submitted a collection service for the amount of $94.18. I believe that this company has fausty advertise its services. I do not believe that I owe Spring-Green anything. I do not request nor ask for any additional services besides what was paid for in advance.Copy of my bank statement of my purchase:PURCHASE AUTHORIZED ON 03/25 RGP*Spring-Green L *********** ** S382084583474813 CARD 6922$****** Begin region Details Merchant Name:RGP*Spring-Green LawnMerchant Address:***********, **, 553620000Transaction Method:Card # Entered by Customer/*******

  

  Business response

  02/24/2023

  Spring-Green Lawn Care Corp., is a national franchise organization, that has over 45 years of industry experience offering professional lawn, tree, and pest control services.  Our standards are amongst some of the highest in the industry and we are well respected in the marketplace. The business that is the subject of this matter is independently owned and operated out of **********, ** by GM *************** and is not operated by the Spring Green Lawn Care Corp. in **********, ********. The Spring Green Monticello franchise has operated since 2006.  They have over ***** recurring customers.  While this complaint is not directed at the corporate location, we provided a response from the independent business below based on information they provided.

  The owner of the business personally reviewed your account and wants to apologize for the error on our part with your prepayment last season. We had began to operate on a new system and it was a learning curve for us. I have the account up to date with a $0 balance and have contacted the collection agency to make sure that is resolved as well. Again I sincerely apologize and I hope we can resolve the case with the BBB and do business again in the future.
  Please let me know if you have any questions. You may contact the local office and speak to me personally. Sincerely, ********************** 

  
  Tell us why here...

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used Spring green for lawn care service for 2-3 years now and each year I pay up front for the entire years service. This year I was not going to use them. I place no call for their service. I have received a bill for $430 for one application of weed control (in January). I called to see why I received this when no service was ordered and they stated it is a reoccurring service. NO contract with them has been signed by me, they say they put that on the invoices ( I pay annually and did not see that on the last bill I paid). I was provided rude customer service along with this and I do not wish to pay for this bill for work not ordered, let along work in January when weeds are not even growing. Spring Green has now threatened to send me to collections. I am asking for help in resolving this matter. I am looking to have the bill zeroed out and no further contact from this company. I have worked hard to have perfect credit and do not want it messed up by a company providing work that was not ordered. I could have sold this home and they would still bill me?

  

  Business response

  02/03/2023

  This letter is in response to yours of January 26, 2023, in relation to a complaint from consumer ************************
  
  Spring-Green, a national franchise organization, that has over 45 years of industry experience offering professional lawn, tree, and pest control services.  Our standards are amongst some of the highest in the industry and we are well respected in the marketplace. The business in question is independently owned and operated out of *****, ** by *******************,LLC, and is not operated by the Spring Green Lawn Care Corp. in **********,********. The Spring Green ***** franchise has been in operation since 1992.  They have over ***** recurring customers and a 4-star rating on Google.  While this complaint is not directed at the corporate location, we have provided a response from the independent business based on information they provided.
  
  ****************** sites in his complaint that Spring Green had been servicing his lawn for the past 2-3 years.In each of those years, the customer was not asked to sign a contract to renew.Rather, the lawn care industry standard practice is to renew the book of business year over year until the homeowner cancels their service. This is accomplished first by offering the customer two annual prepay letters with discounts, typically around November and January, which ****************** appears to have taken advantage,or if the year is not prepaid the service continuation letter sites the service will continue but at regular price.
  
  We take our business very seriously and do not wish to burden anyone who does not want to receive our service.After reviewing the complaint, *******************, LLC respects Mr. ******** feelings about the cancellation. The account was not sent to collections, the round of service was credited, and the account cancelled, and as such, we consider this matter closed.
  
  Please contact us if you require further information regarding this matter.

• Initial Complaint

  01/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have caught this company charging me for work they say the performed on my property only to watch my cameras to see them not fully doing the work or only doing a portion of my yard yet then billing me for the full service. I had them come out to do an aeration and overseeding in the fall of 2022. After complaining to them that they didn't actually do the work they responded with a text that the owner was going to actually walk the yards himself to make sure it was done and if not they would redo it. He has never come out and they never redid the yard yet tried to bill me for it. After telling them over and over that I will not pay for a service I did not get they sent the bill to collections to hit my credit report and hurt my score. This is the 3rd or 4th time that they have tried to bill me for services not completed.

  

  Business response

  01/31/2023

  The core aeration and seeding that ************************ is referring to was completed on October 12th, 2022.  On October 17th, *********************** texted the local office, concerned that he did not see holes and seeds on the entire property.  That same day, the office replied to ************************* text, explaining that the seed used is the same color of dirt and very hard to see, but, as Spring Green guarantees their service, someone would be by in November to check on the germination of the seed and watering practices.
  
  Unfortunately,due to the past due balance on the account from 2 completed mosquito treatments and 1 lawn care application, the account was placed on hold.  As a result,Spring Green was unable to complete the check on the seed in November.  Spring Green does request that services completed be paid upon completion to avoid delay or disruption of services, which is stated in writing on all Spring Green invoices, emails, and some other documentation that the customer receives.  In addition to this general request, it was communicated via text to ************************ on October 18th, November 10th,and November 29th that he had a past due balance.  On December 1st, Spring Green emailed ************************ the statement for the account, again requesting payment.  ************************ replied to that email via email, asking what the balance was for, to which Spring Green replied that the balance at that time was for 2 mosquito treatments, the core aeration and seeding, and the round 6 of our lawn care program.  ************************ replied on December 2nd via email that he would be making a payment once back in town later that night.  On December 7th, having not yet received a payment, Spring Green texted ************************ about the balance. 
  
  On January 21st, 2023, ************************ emailed stated that he tried to pay online but was unable to, that the core aeration and seeding was not completed in the back yard according to his cameras, and requested that he be contacted by noon the following day or he would be contacting his attorney. On January 22nd, the local Spring Green office replied to ************************* email, notifying him that this was the first time hed indicated that we did not service the backyard, that we have GPS tracking that indicates that the backyard was completed, and that wed be happy to call him the next day to accept payment over the phone if he was unable to make a payment online.  On January 22nd and 27th, ************************ emailed Spring Green, continuing to dispute the owed balance due to his camera footage not showing that backyard was completed.  On January 27th,Spring Green replied to Mr. ********* email, explaining the reason for the due balance, the guarantee of the aeration and seeding, and why we are confident that the aeration and seeding was completed correctly.
  
  As of the morning of January 31st, neither Spring Green nor the collections agency has received payment on the disputed balance.  Should ************************ pay his balance in full and bring his account back into good standing, Spring Green can visit the property in mid-April 2023, after the grass comes out of dormancy, and review the results of the aeration and seeding completed on October 12th, 2022, working with ************************ as needed to help ensure that he is satisfied that the service was completed correctly and hes satisfied with the results.

  Customer response

  02/01/2023

   
  Complaint: 18878610
  
  I am rejecting this response because:
  
  

  Their response is a complete and utter lie. *** caught them cheating me and playing these games before and I have proof of that. I also have proof that they did not complete the work in my yard for the aeration. I do not want the service anymore and I will not pay them so that they can come out now after they lied and do the work. I just want this charge removed from my account and go our separate ways. 

  Sincerely,
  
  *****************************

  

  Business response

  02/06/2023

  This letter is in response to yours of February 1, 2023, in relation to a complaint from consumer ******************************
  
  Spring-Green Lawn Care Corp., is a national franchise organization, that has over 45 years of industry experience offering professional lawn, tree, and pest control services.  Our standards are amongst some of the highest in the industry and we are well respected in the marketplace. The business that is the subject of this matter is independently owned and operated out of ******************, ******** by ***** ******* Services, LLC, and is not operated by the Spring Green Lawn Care Corp. in ********************. The Spring Green ****************** franchise has operated since 2014.  They have over ***** recurring customers and over a 4-star rating on Google.  While this complaint is not directed at the corporate location, we provided a response from the independent business below based on information they provided. 

  We take our business very seriously and do not wish to burden anyone who is not satisfied with our services. We acknowledge that *********************** paid his past due balance with us since the last reply. The independent location feels the summary of the services and transactions provided is an accurate depiction of the events. ***** ******* Services, LLC, has cancelled the account and as such we consider this matter closed. Please contact us if you require further information regarding this matter. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩