ComplaintsforSpring-Green Lawn Care

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had lawn service though spring lawn service out of ***** **. I prepaid for my service for aeration and 5 visit with 2 free visit. Since the new Owners has taken over it has been bad and unorganized. I've had to call them each visit to tell them I don't owe them anything because I was prepaid. The lady I talked to seem to have an attitude Also before each visit they should of called to let me know they were coming the next day and they have not they just showed up. If I knew I would of been charged the last time then I won't of let them come. This last visit I called them to tell them that I shouldn't owe anything and that I'm prepaid. The women who I spoke with had an attitude and told me I owe money. No I shouldn't because when I signed up it said I get my last two visits for free! Also the weed killer they used didnt kill my weeds I still have them and it killed my lawn all year! I feel like I've been lead on about being prepaid and getting 2 free lawn services. Also my lawn still has weeds and the weed killer or lawn fertilization killed my lawn!

  

  Business response

  11/11/2022

  This complaint is for one of our independently owned locations.  We have reached out to the owner, who responded with the information below.

   

  To Whom It May ****************** February 2, 2022, ********************* prepaid $409.65 on a property at **********************************************. in ******** **.  The square footage of that property was **** square ft. and that was the price she prepaid for.  Then on April 11, 2022, she called in to switch the same services she had which included a ********* Program and a Core Aeration, to a different address of 356 *********. in ******** which has a square footage of **** sq ft.  We took the prepay money she paid of $409.65 and moved it to the new address.  The first service at the Skagit address started on April 25, 2022.  With the difference in the square footage of the new property at Skagit than the ************ address, the price per sq. ft in which she paid, went up because it was based on the ************ address and the Skagit address was **** sq.ft. larger!

  
  I do not know if she was told that when she called in to say she moved and to switch the prepay money, or, if she was told that the prepay money would show a credit until all the money was used up, then she would have to pay the difference.  That is why the last invoices showed a balance due.  In talking with the office staff, ***** called in and asked why she had a balance and they tried to explain it to her, and she didnt want to hear it because she said she had prepaid, and ***** was mad about the balance due and felt we lead her on?

  
  As far as the 5 visits and 2 free, I dont know what that is or where she got that from.  The prepay money was received by ******************* (the prior owners) on February 7th, 2022, and it does not show on the account anywhere that ***** put in, that she got 2 free, plus she didnt have it last year for 2021.

  
  As far as the pre-calling before we show up, I show the old address of ************ being a Call Ahead, the new address on Skagit St., for whatever reason, does not show it needs a Call Ahead.  I dont know if we didnt ask or if we were told no call ahead was needed but she received 7 visits to her address his year and not once did she ever call in to say to please inform her before we come out. 

  
  As far as the weed killer shes talking about, enclosed is a picture taken in April 2022 &posted on Zillows website, of the house on Skagit and what it looked like before we took it over.  It shows the lawn is clearly distressed and the lawn was in poor shape when we took it over.Then see attached photos taken November 10, 2022 which shows the lawn covered in leaves but much greener and in better shape.  There are a few spots on the side yard where it looked that it was scalped by a lawn mower.  We could not get visual of the backyard as there was a fence but other than that, we saw no other indications of a stressed lawn.  So, I dont know what she is referring to when she says we killed her lawn?

  
  In conclusion, her services were the same for each property and if she has proof that she should have gotten 2 free services from the prior owners, we will honor that if she can provide proof of that.   Also, I will add that when ***** did make a payment on her account for the outstanding balance owed, she overpaid it and now it shows a credit of $47.93.

  
  Sincerely,
  ***********************
  Spring Green **********
  
  

  Customer response

  11/14/2022

   
  Better Business Bureau:
  I have no opinion but to accept this because the yard is doing better now that it's colder outside but after one fertilization during the summer my lawn was dead from it in the back and front.  Also didn't keep the paper work where if says 2 free ones ****** learn keep all paper work.  Also need to call people the night before saying your coming out.  I never got a phone call telling me you guys was coming.  I never knew when you guys was going to come out.  
  
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Spring Green charged me $56.95 for an application not received.There was no bill left on my door which was done each time before.There were no flags left on my lawn which was done each time before.I spoke with 3 different people ( ************ and *****) at three different times.They told me there is a GPS on the truck and this is proof that service was rendered.I told ***** that neither my mother nor I witnessed Spring Green apply their Early Summer ******* Pls Total Lawn Insect Control on 7/11/2022.Both **** and ***** offered to charge me 50% off.I tried to explain that paying half price for something they did not receive is just WRONG.***** wanted me to pay this over the phone. I insisted Spring Green send me another statement with the change. But the more i think about it i am disgusted with this company! I want Spring Green to remove the charge for services they did not provide. I feel as though i am being bullied.

  

  Business response

  09/22/2022

  The customer called in on 7/21/2022 to pay her balance, as she received a statement in the mail. Once the **************** Professional told the customer the balance, she stated the Early Summer ******* Plus and the Total Lawn Insect Control were not done on 7/11/22.The **************** Professional did review the applications, and all information indicated they were completed correctly on the correct lawn. The **************** Professional went on to explain that Spring Green guarantees our services through free service calls, and we can set up a service call to reapply the applications. Rather than setting up a service call, the customer chose to cancel the account. As a courtesy, the **************** Professional did offer to split the balance. Before receiving a clear answer, the customer disconnected the call.
  
  The customer called back in on 8/22/22 and spoke to another **************** Professional, requesting the account be documented, as she was still disputing the charges for the applications she believed were not completed. She refused to pay half of the balance and the **************** Professional let her know the balance will remain on the account.
  
  The customer called again on 9/20/22 and spoke to a third **************** Professional disputing the charges. Again, the customer was told on our end the applications were done but we did agree to the split the balance with her. The customer did agree to pay half. A credit of $30.20 was applied to the customers account on 9/20/22, and an updated statement was emailed to the customer on 9/21/22.
  
  In light of the former customer's continued dissatisfaction with ********************'s offered resolution,Spring Green has credited the remaining $28.47 owed for the completed service,and, as of 9/21/22, has mailed an updated statement, reflecting the $0 balance.
  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  hello in 2021 spring green burnt my mother's lawn and after fighting with them they gave her this year service for free .in their services to be done to help fix their boo boo they were supposed to come out and aerate and seed. after many conversations with *****, ***, *************************, they finally gave me a date when this would be done of Aug 24, 2022, they came out put fertilizer down on this dater but no aerating and seeding done which i was well assured this would be done and there was good weather that week please help I am doing this on behave of my 97-year-old mother her address is ************************************************************************** this is where the work is done please help

  

  Business response

  09/02/2022

  Spring Green apologizes for not completing the core aeration and overseeding on 8/24/22, as previously agreed upon, and for not proactively reaching out to our customer regarding needing to reschedule.  The core aeration with overseeding has been rescheduled for 9/8/22.  We will ensure that the core aeration with overseeding is completed on 9/8/22, as long as weather allows.

• Initial Complaint

  08/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I informed Spring Green Lawn that I had a particular weed issue in my yard even after they had applied my first service. They informed me that it was called, "Nutsedge" weed and that they would put me on the expedited list to get rid of this. They returned on July 11th and treated my lawn once again and left a **** on my door per usual. The Nutsedge weed is gotten even worse in my yard after this treatment it did not rid of the issue. I have left several voicemails and sent multiple messages through their website contact form about this with NO RESPONSE! I should not be made to pay this **** since they did not treat the issue and they should be made to do what they promised and get rid of the issue!

  

  Business response

  08/10/2022

  Spring Green apologizes to the customer for their dissatisfaction with our service. We have spoken with the local office and have credited $48.00 for the application.  
  

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The service provider showed up to apply a fertilizer application to my lawn. He drove alongside my house, never entering the backyard. He also drove the machine down my sidewalk and back and did not fertilize the lawn. The company stated that his equipment was malfunctioning. If this is true, then why did the service provider then go to the house across the street and do a full application there? Either the house across the street did not get what they paid for or the service provider just didn't want to do my house. I have the entire 30+ minutes on surveillance video that can be provided for both locations.

  

  Business response

  07/25/2022

  The technician went out to apply Summer ******* Fighter lawn care application on 7/20/22 and he was unable to fit his machine into the back yard due to the size of the gate. As the technician didnt have smaller equipment on his truck that was in proper condition, they were unable to do the scheduled application.
  
  The technician was able to treat the neighbors lawn because they did not have a gate restricting the passage of the larger equipment.
  
  The customer called into the customer service department on 7/20/22 and spoke to a *********** Professional who did reach out to the technician to see if they could go back and treat the whole lawn. However, as the technician did not have smaller, functional equipment on the truck that would fit through the gate into the back, they would not be able to complete the service and it would need to be rescheduled.
  
  The customer called again to see if the technician would be going back to treat the lawn and he was notified the application would be rescheduled. The *********** Professional did put a rush on the application and let the customer know his application would be done within 5/7 business days weather permitting.
  
  The application was completed on 7/22/2022, and the customer paid for the service that same day.

  Customer response

  07/25/2022

   
  Complaint: 17596557
  
  I am rejecting this response because:

   

  #1 - You have been here before with the same equipment and did not have any issues. I have had your service for over 3 years and the gate has been there for 10 years.

  #2 - I have had companies come out with equipment twice the size of your spreader and they fit in the gate without issues. The gate is 4 feet wide

  #3 - The technician could have come to the door to explain the situation

  
  Sincerely,
  
  *********************

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently paid $96.23 for a fertilizer application and a grub killing application. These two applications were applied on July 1st 2022. Now my lawn is about completely dead. There has been rain in the area since the application and only my lawn has this issue. I have tried to reach out to Spring-Green but am still awaiting a representative to come out and see the damage. My Customer #: *******

  

  Business response

  07/15/2022

  The customer contacted ******************** on 7/8/22 regarding the ***** areas. A free service call was set up at that time and customer was provided a timeframe of 5 to 7 business days for that service call to be completed.
  The service call was scheduled for 7/12/22 and the technician did visit the property, however he was unable to diagnose the ***** areas and would have a manager out at a later date.

  
  The branch manager spoke with the customer on the property on 7/14/22 and diagnosed multiple issues:

  
  The lawn has 2 different diseases: Ascochyta Blight and Leaf Spot. The branch manager explained to the customer why a lawn gets these and how to get it to recover, primarily through proper cultural practices such as watering and mowing.

  
  Some areas of the lawn have chinch bugs. The Total Lawn Insect Control was applied on 7/1/22 and will kill off the chinch bugs, allowing the lawn to recover.

  
  The grass is being mowed with dull mower blades. The branch manager explained the importance of a sharp blade and the effect that a dull blade can have on grass, as well as having the potential of help create some diseases. When the customer informed the branch manager that the neighbor uses the same landscaper, the branch manager was able to point out that the neighbor had similar issues.

  
  The branch manager explained the grass is being cut a little too short for the high temperatures that we have been experiencing and explained the importance of keeping a higher grass blade.

  
  The branch manager discovered signs of drought stress. This, along with the issues previously mentioned make it difficult for the lawn to survive or recover. The customer stated he has yet to turn on his irrigation system for the year. The branch manager recommended that he water at least 2 times a week for about 30 minutes in each zone, as this will help the grass recover.

   

   

  
  The branch manager will be back out the first part of August to reassess the lawn and talk further. At the end of the visit, the customer seemed satisfied.

  
  

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took Spring Green lawn service for 2021. Part of the agreement was to include a free lawn aereation. Spring Green always had an excuse as to why they did not do an aeration on my lawn. I cancelled their service at the end of 2021 because some of my grass was dying. They promised that they would do the aeration in the spring of 2022. It is May 2022 and still no aeration even though they said it would have been done 2 weeks ago.

  

  Business response

  05/25/2022

  **************,

   

  We apologize for the delay in completing your aeration this year.  Due to the very wet Spring the ******* area has had delayed our ability to complete this service.  We were able to completed this service on your property on Tuesday May 24. 

  Customer response

  05/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Spring Green Lawn Care CONTINUES to send me UNSOLICITED MARKETING MATERIALS via the US *************** The mailings are sent at such a volume that I consider them HARASSMENT. I am NOT a customer of ********************; I have NO RELATIONSHIP with Spring Green. I have called, written and emailed requesting to OPT-OUT of such mailings. ALL OF MY REQUESTS HAVE BEEN IGNORED.

  

  Business response

  05/02/2022

  Your address and contact information has been removed from our database. Thank you and have a great day. 

  Customer response

  05/03/2022

   
  Complaint: 17130411
  
  I am rejecting this response because: This is a response I've gotten before, yet the mailings continue to be sent. I would like confirmation that all of my contact information has been removed and that the mailings will actually stop.
  
  Sincerely,
  
  *********************************

  

  Business response

  05/03/2022

  Each spring, we send out 3 mailers for each property were marketing to.  They all get sent to the post office at the same time, each with a different release date to send it to the property.  While we did receive request(s) this spring to remove this property from our mailing list, and have flagged the account accordingly, those 3 mailers were already sent to the post office.  I believe that the homeowner contacted us after receiving the 1st or 2nd mailer, and there isnt a way for us to retrieve the other mailers from the post office, so the homeowner will still receive 3 mailers in the spring.  However, after the homeowner receives those 3 springtime mailers, they will not receive any more, as the address will not be included on any of the future marketing lists.

  Customer response

  05/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively acceptable to me.

  However, if I continue to receive mailings, I reserve the right to file another complaint with the Better Business Bureau and/or contact the ************************ and the ******** Attorney General's Office.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  in Spring of 2021 I purchased lawn weed service treatment in advance for a one year special to receive the discounted price. While the technicians treated the lawn, it never really killed many of the weeds month to month. My wife and I meticulously got on our hands and knees to pluck and spray additional weed killer to help control the unwanted weeds in front & back yards. There even was a gap (one month September) where the technician did not leave an invoice nor the a lawn tag which indicated he had performed the treatment.I received a call from someone in February who asked if I wanted to continue the service and I explained that I did not. He asked, "May I ask why? (my response, attempting to be polite) I said "I was going to try another route and he said "Ok". I continued to receive billing statements as the statement/ policy states for February of 2022 although I have not seen ANYONE this year!On ********************************************************** that I must remit payment. I immediately call the home office and asked why and the receptionist stated that a customer must inform us that they are cancelling the service even if it was paid in advance and in full for one year.Perhaps I should have been more specific to why I did not want Spring-Green to continue these unsatisfactory lawn treatments Spring-Green Guarantee We are confident that you will love how your lawn looks, or your last application is on us. *Clearly they did not honor this statement.....It appears that the application for last and unwanted new year (2022) application is on me! Sham!Mid-Season Check-up We evaluate your lawn in the middle of the growing season to check on progress. Oh there were plenty weeds still and I wasted $400+ with Spring Green!Simple and Transparent Your personalized lawn care quote is based on a season long program....What you see is what you get no surprise fees down the line. Hmmm...."Surprise" Unjust Fee and Weeds NOT gone!

  

  Business response

  05/04/2022

  After investigating this claim. I have discovered that ********************* prepaid for our services in 2021 and received two prepay letters for the 2022 season. We applied the first application and it appears ***** cancelled 3 days after 2nd application was supposed to be scheduled and then paid the invoice. We have a call-ahead policy in place to protect the customer from a service that they don't want, as well as our time and material. ***** was not listed to be a call-ahead until his second application of this year, which was scheduled for 3/11. ************** spoke with ***** and the service was cancelled on 3/14. Thank you

• Initial Complaint

  04/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Spring-Green CONTINUES to send me UNSOLICITED marketing materials via the US *************** I have called, written and emailed requesting to OPT-OUT of their ****** AGGRESSIVE marketing campaigns that border on HARASSMENT. ALL of my requests have been ignored. I AM NOT NOR HAVE I EVER BEEN a customer of **********************-********************. I have NO RELATIONSHIP with Spring-Green.

  

  Business response

  04/04/2022

  Thank you for informing us that you have opted out of our marketing services. Your address should not receive further communication / advertisements. Thank you/

  Customer response

  04/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively acceptable to me.

  However, should I continue to receive any further communication I reserve the right to file another complaint with the Better Business Bureau and submit a request for a Prohibitory Order with the **** via their PS1500 Form. Once filed, any future communications from Spring-Green will allow for further, more serious recourse.
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩