Auto Services
Hub Cap CityThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was towed Hub Cap City 1-30-2024 they will not allow my insurance to view or get car. The tow driver filled in $45,564 for charges after I signed. They are hold my car hostage and the insurance knows it is fraud instructs my to get it out. He lies and says my insurance picked up the car then it was another location . I tell him I got GPS and it is at the same place it was towed to. Now he knows it is there. They just want to rack up charges and possibly keep car.Business response
03/08/2024
Dear sir/madam,
My ******** Hub Cap City, LLC, is not in the towing business nor do we have a customer named ****************************. We are a tire retailer and self storage facility. Our company leases individual parking spaces for companies to park their own personal vehicles. Unfortunately, on occasion, some tenants, including tow companies, have tried to lease spaces and park other people's vehicles in their leased spaces. This is not allowed per our customer's lease. I'm not sure who ****** is but I can assure you that he is in no way affiliated with my company. If ************* ever came to our facility, she could've spoken with our manager or even called the **************** to meet her at our location to view her vehicle. We would like to know who the tenant is also so that we *** cancel their lease and evict them. As mentioned, we do not allow tow companies to use our facility in the manner that she is suggesting. Please have her or her insurance company reach out to us directly if we can be of some assistance in recovering a vehicle that *** or *** not be parked on our property.
Sincerely,
*************************
President, Hub Cap City
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.