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          Business Profile

          Car Dealers

          815 Auto Group

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 2/9 I went to the above car lot to purchase a vehicle from ********************************* that he said was reliable. I went to test drive the car and the brakes and rotors were out so I couldnt sufficiently test drive the car. ****** had those fixed. Took 4 days to get it back. Then the next day I was driving the car and the steering wheel locked up on me. I let him know and sent him pictures of the lights that were on and took it back to the mechanic. I still do not have the vehicle and the last week Ive been asking for my money back and now no one will answer me. I dont think its legal to keep the car and/or my money.

          • Initial Complaint

            03/29/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            the car whole undercarriage is completely rotted out to where everything would completely brake off it. Some did while I was driving with a 3 yr old and 8month old. THEY DO NOT HAVE A LEGAL LICENSE TO SELL CARS ON A LOT. They do not fix any car they buy, buy them from auctions and then turn around and sell them not safe to drive. Obviously if other people have complained its an issue.

          • Initial Complaint

            07/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I Bought a car here and its very unsafe for me to drive , its need 5000$ wroth for repairs done to this car I only had it for about ***** days the cars cuts if on me while Im drive to work in the middles of the lanes while cars are travels and ***** mph, the car whole undercarriage is completely rotted out to where evething would completely brake off it it to get fixed , the tires one half is completely bold , the rear and fronts crossmembers are completely Rusted eatin out to where it was need for them that plus what I dont even know that need fixing !, when it rains the car is completely! Unself to drive I almost crashed 3 times going too and back from work , I have pictures and videos of the undercarriage of the car , you wouldnt buy it and if this wasnt my first car and I wouldnt known about this , I wouldnt have bought it either !, Im so mad I spending my hard earned now on a piece of trash , I hate it and I wish I can get my money back but they dont giving it to me and they saying any of this , when I bought the car ! Its totally unsafe for me to drive and I hope I can get the problem so and if I can I dont want then selling cars that people will die inside of ,!?? , I give 815 Auto Group a 0/1000 , dont buy a thing from them ! Please they will rip you off , and now give you anything back !!!!!??????????

            Business response

            08/01/2022

            Hello,

            When this car was purchased it was sold AS-IS. You were made aware that the vehicle had rust and needed tires. We recommended to take the car to a mechanic before purchase to have inspected or to make sure you were happy with the transaction. You signed an AS-IS document that states the vehicle had rust on the frame. The price of $1500 reflects the issues.

          • Initial Complaint

            04/11/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This dealership is a total scam. The told me I need spark plugs and sold me a vehicle with unrepairable frame damage I took it to two dealerships and they both said its fatally dangerous now he said oh well. And told me its too late. Im in the system. This car could have killed me or my children and he showed no remorse for that. **** BOTTLEM. IS A *****. Dont deal with any of these people

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3919 Sandy Hollow Rd

          Rockford, IL 61109-2531

          (779) 537-6383

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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