Reviews

I recently had the misfortune of purchasing a three-year-old car from this Napleton Dealership, an experience that has left me regretting every moment of the transaction.One of the initial red flags was the incessant humming sound emanating from the tires shortly after purchase. Given that I had invested in a ******** renowned for its serene rides, I was baffled by the unexpected disturbance. Seeking resolution, I visited a local tire store where the technician diagnosed the issue as a need for tire balancing. To add insult to injury, a bulge was discovered in one of the tires, leading the technician to describe the set as nothing short of "crappy." When I approached Napleton with my concerns, they callously refused to take responsibility, leaving me with the burden of purchasing an entirely new set of tires to salvage the ride quality I had anticipated.But the tire fiasco was just the tip of the iceberg. The broken FOB that accompanied the car and the seemingly endless saga at the *** further compounded my woes. It took an astonishing four months and four trips to the *** to rectify the numerous errors in the documents prepared by Napleton for the title transfer. This level of incompetence is not only infuriating but utterly unacceptable.The lack of accountability demonstrated by Napleton in addressing both the tire issue and the bureaucratic nightmare at the *** reveals a blatant disregard for customer satisfaction. Their refusal to rectify the tire problem reflects poorly on their commitment to quality and safety. The broken FOB and the protracted title transfer process are indicative of a dealership that fails to uphold basic standards of professionalism and customer service.In hindsight, had I been aware of the subpar treatment awaiting customers at Napleton, I would have undoubtedly taken my business elsewhere. My advice to potential buyers: steer clear of this Napleton Dealership unless you're prepared for a nightmarish car-buying experience.