Business ProfileforAllen Heating and Cooling

This is about our recent service experience with Allen Heating & Cooling in ********, ** particularly the service call on 1/12/24 with technician **********Five years ago, I chose Allen for a new Trane furnace. Unfortunately, the heater stopped working after just 5 years. While I understand it's not their fault, it's disappointing for such a trusted unit to fail so soon.I called for service on 1/12/24 after the heater stopped working. The serviceman ********** arrived at 3:30 PM on Friday 1/12/24. During the visit, he seemed disinterested and didn't engage much. He misdiagnosed an issue with the gas valve but left without attempting further troubleshooting, only collecting $95. I told him about the upcoming freezing temperatures (it actually went down to -15F during that weekend). He said we would change the gas valve on Monday 1/15/24 for at least $700. Due to below freezing temps, I had to call someone to have the heater fixed. A mailman I know came over and fixed it easily in minutes. He just cleaned the flame sensor and that was it. I wanted to bring this to the manager's attention to address and maintain the trust in Allen Heating & Cooling. So, I emailed them but no response so far. They provided no service to my family and misdiagnosed a tinny issue. During those below zero temperatures, all the pipes inside house would have been frozen, leading thousands of dollars of damage to the house. I would like them to refund the money collected unfairly and hopefully they don't do this to other people.