Business ProfileforFreed Plumbing, Inc.

My ** unit outside was acting up and Freed sent out a technician to evaluate the problem. The technician thought it was the condenser motor but it turned out to be the fan blades after installing the motor. I was charged the price for the fan blades and half of the motor long with the price of labor. After the technician left the ** was acting up again and Freed sent a technician out and it was due to the fan blades going in reverse on the motor so the motor had to be rewired correctly. After the technician left again the condenser motor was overheating on hot days and shutting off while the compressor kept running until the fan motor cooled off and then it would kick back on. Another technician was sent out and that technician told me to put a sprinkler on my ** unit and the technician gave me a story of maybe the neighborhood is fighting for electricity which has never happened and after that the technician left doing nothing for the unit. I did my own research on the unit and found out they installed an undersized condenser motor causing it to overheat. Freed took my old condenser motor so I couldn't even use that one again after they installed the new one. Now they are telling me it isn't worth their time or money to correct their mistake when all that was wrong were the fan blades needed to be replaced so they refuse to correct the issue. Freed would rather try selling me a new one due to the age of our ** unit yet it still ran and kept the house cool when running properly which it would've if not for the undersized condenser motor. My family tried to get by with what we have for the time being due to the cost of a new unit which I can't afford at this time. Freed just refuses to correct their mistake due to an older unit that ran fine yet Freed employs incompetent technicians and Freed is unwilling to let someone correct the issue.