Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Automation Systems

Verizon Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Systems.

Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Verizon Connect has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 240 total complaints in the last 3 years.
    • 127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2022

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They auto renewed my contract even though I had called to cancel, very hard to get hold of someone , My contract had ended I had called to cancel yet they renewed it nobody will respond to take care of it the sucess manager ****** was suppose to call back to handle the case never did

      Business Response

      Date: 01/09/2025

      Thank you for contacting us. After review of the account the customers account is now closed. 
    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-11-2021: an uninitiated service was cancelled via email to sales rep and equipment returned to Verizon Connect for an ELD system by OBS ENTERPRISES my husband, ***************** trucking company. An adequate installation schedule could not be met by VC. 11-11-2021, a collections letter was received from ************************************************************** stating $2282.32 was owed to VC by OBS. Not a single bill from VC to OBS was received from February-November 2021. A Mr. ********************* with **** stated, on 11-24-2021 collections would not be pursued after explaining the cancellation and providing him with case numbers as confirmation.8-29-2022, a collections letter from ***********************************. was received stating OBS owed VC $2282.32. A dispute was filed on their website 10-4-2022.The first week in September 2022, Steves truck broke down in ****************, ********. He was unable to rent a vehicle because of a negative report from ************* where Verizon Connect had sent OBS ENTERPRISES to collections, therefore, I, his wife, ***********************, had to drive from *****, ******** to ****************, ******** so he could have transportation while his truck was at a garage(supposedly) being fixed. I sent a letter/invoice to *************************** Global Customer Success requesting reimbursement of $1704.07 for unnecessary personal travel expenses and suspension of collections for OBS. They are in the process of correcting the collections, but are NOT willing to reimburse me the money according to their contract. I, personally, did not sign a contract with Verizon Connect so that does not affect me. Because of their actions that should not have been taken to begin with, I was out over $1700 of which I would like returned. If BC had not initiated collections on my husbands business for service never used and equipment unused and returned, he would have been able to rent a car and I would not have had to spend an unexpected amount of money's on a trip I shouldnt of had to make.

      Business Response

      Date: 01/09/2025

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.
    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2022 I inquired to Verizon Connect about adding a field service dispatch to my existing account with them. I was looking for a service that would help route my drivers and put the orders in a logical delivery order according to the distance between stops.I spoke with ***************************** , and he seemed to think their field service dispatch would do this for me. I agreed to purchase. After I purchased I couldn't make it work like described. He signed me up for a training seminar. The trainer then told me it wouldn't do what I was asking. I then emailed Verizon connect to remove from my account . I have been fighting with them since to get it removed since it doesn't do what I was explained. I have tried calling, emailing and opening up support cases. They did refund $40.00 but then they just started charging me again. Every time I call they say they are marking it in a dispute but it never goes anywhere or gets resolved at this point. I even tried emailing the manager over the CM department, but haven't heard anything. I have been over charged at this point $620.08. I will attach what emails I have and the last invoice I received. Any help would be greatly appreciated!

      Business Response

      Date: 01/09/2025

      Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect
    • Initial Complaint

      Date:12/10/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally ordered 2 devices from Verizon connect was given a installation date then on the day of installation they never showed up to install the equipment, I called the company and after talking with them I decided to cancel my account. After months of back and forth opening cases and speaking with alot of different people I finally was able to get ahold of one of there success managers that said they would be canceling the account and waving any fees or charges made to my account since I never used there product. Almost a year later I received a letter from a collections agency for over $4,000 for an account that was never used and I was told I wouldnt be charged for. This is just ridiculous

      Business Response

      Date: 01/09/2025


      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

      Customer Answer

      Date: 01/09/2025

       
      Complaint: 18556101

      I am rejecting this response because:

      As stated from there own customer service I did not have an active account and any and all fees associated with any potential account was to be waved. If they are not willing to fix this error and are still trying to pursue false charges I'll be contacting the Attorney *************** and *** about the matter as well as seeking legal council to deal with this matter there is not a satisfactory outcome. 

      Sincerely,

      ***** *******

      Business Response

      Date: 01/16/2025

      Hi *****, 

      After taken a deep dive into your account we see where the gap was. We apologize for the miscommunication. We've created case 09166712 to monitor the progress of the issue and make sure it gets resolved. Credit BA#************** has been submitted and will clear out the balance on the account. Please allow 1-2 billing cycles for this to be completed. If you have any additional questions please feel free to reach out to our support team at ***********************************************************************. We thank you for your patience. 

      Customer Answer

      Date: 01/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and if the business does what they say they will do I will find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******
    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a fleet location management service. The Equipment provided was incompatible with my equipment, per Verizon Connect Technical Support. They contacted my sales rep to get the right equipment and He never responded. So I chose to cancel the service. This was in August 2022. I sent the wrong equipment back to Verizon Connect. Now its December, 2022, I have spoken to 15 to 20 representatives from Verizon Connect to cancel the service. I still get calls from collections to pay my bill for service I never received. I have sent numberous emails and never get a response from the company. I just want the account cancelled and my account free of any charges. I haven't paid anything to this company. I just want my account free and clear and collections to stop calling me.

      Business Response

      Date: 01/09/2025

      Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect

      Customer Answer

      Date: 01/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******
    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the equipment for electronic logs for my business. They sent me the wrong equipment several times and charged me $4K. I spoke with a rep and she got me approved for return and $0 owed. We returned equipment and they still charged my card. I had to dispute it with my card company. They then started sending me emails threatening to turn my company over for non payment when I am not obligated to pay anything, everything was returned and never used because it was not the right equipment. I have tried on multiple occasions to call them and they hang up after I wait 20+ minutes on hold.

      Business Response

      Date: 01/09/2025

      Customers issues have been resolved / Clients account removed from OCA 
    • Initial Complaint

      Date:12/02/2022

      Type:Order Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally requested to cancel my contract with Verizon Connect in January 2022. It took four months, but I was finally able to get them to cancel in May 2022. I signed papers they sent stating my contract was being terminated. They stopped charing for ELD service but it is now Decmber and they are still charging me for tracking services, which should have also been cancelled. I have contacted them numerous times by phone and email. I am either ignored or told they will assign someone to finish closing out my account but they never do. My bill is now up to $380.66 due to them neglecting to cancel the account. I would like them to please stop billing me and remove the charges so that my credit is not affected.
    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have called 5 times about issues with this account , ticket numbers ********, ********, ********, i emailed case manager ************************* on 11-16-22 @**************************************************** and ***** .***** on 11-21-22 . i called in to customer service and cannot get any help. over last 2 months dealing with same issue . Arbitration seem to be only way i can get some one to contact me .

      Business Response

      Date: 01/09/2025

      Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect
    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We opened an account with Verizon Connect for tracking devices to be used on our trucks in February of 2021. From day one these devices were constantly providing inaccurate and inconsistent data. After about a year of struggle and more than 10 open cases with Verizon in effort to try to get these trackers to work, we had to close the account. It took us over 6 months to close the account as Verizon tried to charge us contract cancellation fee. We paid over $4000 for 9 months of bad service for Verizon Connect tracking devices that never worked. We worked with multiple business success managers in order to try to close the account and spent countless number of hours dealing with Verizon support. We have requested a refund for the 9 months that we paid for the service. Our attorney sent an email to Verizon correspondence team over two weeks ago. We have not heard back.

      Business Response

      Date: 01/09/2025

      Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect
    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been trying for officially 5 consecutive months to close my account without any success now even account was never active they have put my account into collection and refuse to stop proceeding while know I have made numerous calls on account closure over last 5 months

      Business Response

      Date: 01/09/2025

      Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.