ComplaintsforExotic Motors Inc.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business sold me a car that came damaged there are safety concerns to the vehicle to where its not safe for me to drive. I was promised 15 days with the car and I could take it back there was mechanical issues. Theres over 4k in damages when the car came. They told me to pay for some of the damages and to send them invoices and I would be reimbursed which I have in writing. They promised to take the car back due to it being a ****** within the 15 day time frame. Now they refuse to respond. Safety concerns!!! Im stuck with a car that is not safe to drive!! Help!

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These people are criminals and fools. I bought a 2011 Mustang GT500 from these conmen and they sent me a dysfunctional vehicle. It took them 45 days to deliver it too. While I waited they tried refusing delivery because apparently one of the finance goons wanted more money after I had already paid for the car in full. Now theyre refusing to pay to have the car repaired. This has got to be illegal. They knowingly sent me a dysfunctional car (violating the contract we signed) and refuse to get the car fixed. Their preferred option is to buy the car back from me and try selling it for more money.

  Business response

  02/28/2024

    Confused we told customer we would take car back no clue what ******* is looking for please close 

• Initial Complaint

  04/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a 2012 Shelby ***** from "MD ****" He assured me the car was never in an accident, the car was perfect, and I would love it, the tires were in great shape etc. I am an out of state buyer, so I took the word of the sales guy (bad idea). The car arrived to me and the first thing I noticed was a large dent in the passenger door (looks like the drove it through an icy snowbank). I then went for a test ride and the check engine light comes on for an EVAP code. I reach out to "MD" to let him know I'm not happy. I never got a response back from him. About a week later I am driving the car I noticed the A/C didn't work, Windshield washer fluid did not work, and my fog light/ marker lights don't work. I had the car further inspected to find the car was crashed and repaired by EXOTIC MOTORS. Weird, they said it was not in an accident. The bumper was held on by machine self-taping screws and electrical wire. After removing the bumper, we found the A/C condenser had a hole in it, both fog lights and both marker lights the wiring was ripped out the car and the windshield bottle was cracked. The ambient air temp sensor was gone. I also noticed the fasteners were not installed properly causing them to chafe the tires. Also, a cracked head light I called Exotic Motors and spoke with **** the sales manager. He asked me how I knew they fixed the car and that it was crashed? THE SHIPPING LABEL WAS ON THE FENDER WITH THEIR NAME ON IT! He exploded on me and told me "its not his fault his sales guy MD mis represented the sale." He then offers me $500 to move on and fix the car. The parts alone were way more the $500. I tell him to send me the money and now he is ghosting me. The car had a temp registration tag on it and was not safe to go down the road or pass a state inspection.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2016 ****** *** transaction. he car was definitely NOT the car described to me at the purchase process. I specifically if any work had been done to the car. They lied about all that was done to it. To only find out there was MAJOR issues. Told me that the *** was traded in by a local guy on a ********* Come to find out the car was purchased at an auction. I was not born yesterday, I do expect used car salesmen to lie, unfortunately it is the nature of their beast, but all of these factors go into the decision-making process when I was deciding if I was going to purchase the car or not.I asked specifically if there were any scratches, dings, dents or damage. I asked how the paint looked in person and about the tires, I was told paint was near perfect and tires were new. I asked how the car ran and if any issues. Assured me that there was no damage other than normal wear and tear, it ran perfectly. After a close look when delivered, it was anything but The car will not accelerate past 4-5k rpm's without losing power Pictures 1 - 5 where the clear coat and paint were damaged removing the vinyl wrap Picture 6 front passenger side bumper where someone hit the the car Picture 7 golf ball sized dent Picture 8 is of the broken marker light Picture 9 scratch in the paint on the fender Picture 10 rear passenger panel damage Picture 11 another passenger damaged Picture 12 passenger taillight paint damage Picture 13 carbon fiber diffuser that has a 6"-8" scratch on it Picture 14 rear carbon fiber wing attaches to the trunk has broken through the carbon fiber Picture 15 same damage as above (number 14) but on the other side of the wing Picture 16 error message that was showing upon delivery of the car Picture 17 other error message that was showing upon delivery of the car Picture 18 error code P0175 Fuel system rich (bank 1)Picture 19 date code on the tires as 0419 (04/2019 not new)Picture 20missing factory manual Picture 21 is of the chip in the glass

  Business response

  03/05/2024

  Spoke to customer was offering services stated he no longer has car sold or traded

  Please  close this case

  Thank you

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2014 ******** CLS-550 on 12/21/2022.Was told the car was in no major accidents. On 1/2/2023 I took the car through a car wash and the soap/water/polish mixture started leaking in puddles through the windshield. This caused severe stains throughout my headliner. The next day I took it to an auto glass company and they had me take a video of them testing the seal on the windshield and it was unsealed across the whole top half of the windshield. I called Exotic motors and they first tried blaming me for unsealing the windshield but the shop I was at overheard the conversation and told them that theres no way I couldve caused this. That it had been like this at least 3+ months most likely due to an accident where the windshield needed to be replaced and wasnt sealed properly. Exotic motors agreed to have the windshield replaced but I had to drive 90+ min to get to the only shop they would pay to do the work. My only problem now is that I still have water damage in my headliner from the car wash. I got them a quote at a detail shop close to me for $129.99 and a quote from ******** for $400+. They refuse to pay the $129.99 and are saying I need to bring it to them to get the stains out. Thats a 2+ hour drive and will cost me gas and hourly wages missed at work. I cant pay out of pocket for gas and hourly wages missed to take it to them. I believe that since they accepted responsibility for the unsealed windshield they should at least pay a measly $129.99 at a local detail shop near me so I dont lose hourly wages and spend so much gas out of pocket. They are not willing to do that and have been increasingly rude and condescending each time I call. Bottom line is, they sold me a vehicle with a defective windshield and I shouldnt have to spend any gas money out of pocket or lose any hourly wages to get stains removed that their defective windshield caused and they already accepted responsibility for the defective windshield.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 14 exotic motors took a deposit of $500 just to hold a vehicle. They said if we didnt purchase a vehicle my $500 would be given back. I have been contacting them over and over again multiple times and never get anything resolved I never get my money back. They always say they will call me back and they never do leave. Even said the manager would call me back he never has either.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a vehicle on Saturday evening at 5:30 by 6:10 the check engine light came on I took it back on Monday for repair they said I fixed it but not even 10 minutes later the engine light came on again. The car was misfiring and I was almost hit by a semi truck. This vehicle is a death trap and none of the features listed actually work. False information and advertising. Im asking for a refund and they have refunded to answer my calls anymore. I also heard the staff discussing the overpricing of car. This matter is holding $18397.92 unfairly as the vehicle Never makes it home safe.

  Business response

  02/28/2024

   dealer took car back 

  Customer response

  03/12/2024

   
  Complaint: 18410768
  
  I am rejecting this response because: The matter is settled. Thx you 
  
  Sincerely,
  
  *********************

  Customer response

  03/12/2024

   
  Better Business Bureau:
  
  The matter is settled. Thx you 
   
  Sincerely,
  
  *********************

• Initial Complaint

  11/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This past summer in my quest to find a new automobile I reached out to Exotic Motors on 10 August after following a vehicle that they had lowered the price that I desired within a couple of weeks I purchased a vehicle because it had a trailer hitch I am 64 years old in the functional paraplegic. Are usually have a power wheelchair or scooter and roll around quite dedication I was there on my own without any means of transportation other than a regular wheelchair they show me the car from the front front left wheel and tire look decent. After taking the vehicle home noticing the black tires look kind of strange reason they look strange because they were nonexistent. I think the quarterback for service to the extent that he kept popping in the rear end which I have not figured out it was the tires that by the finance manager *********************** whos words were these tires are bald. Additionally there was a water leak and a water line behind the air conditioner is constantly dumping water into the passengers compartment which leads me to the question of how do you charge somebody what is your dollars for a dealer prep fee when something is blatant as that was not caught how much other things did they not catch? After weeks of dealing with **** the general sales manager there I finally gave up the ghost and bought my own tires figuring that they either had no intention to directly by the bill they continue to told me they ordered my head and then come in but when I asked for a ***** number to flag it for **** he claims he had Covid 14 different times saturation I never got one therefore I figured out it was false once I bought the tires for $1870 I sent the bill to them and told them to pay it if theyre gonna put new tires on it I just when I was pleading for them to do the right thing considering they elected not to pay me any portion of the expenses that I was burdened with by them.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 9th, 2022, I walked into Exotic Motors of Rolling *******. I was to purchase a 2014 ****** Impreza WRX. I was told the car had zero accidents and was safe to drive. ****, the younger one, had told me this. I asked about the dangling sound coming from the vehicle. **** assured me it was nothing. About an hour later, the car had reappeared in the front and the sound was gone. Legally, if they knew something was wrong with the car and sold it to me anyway, it is illegal. That said, I am under suspicion they had temporarily fixed the car. A day after purchasing the car, it died... completely. **** had told me we had somehow broken the car. We have evidence of the car not starting and the battery completely rigged with fire hazards. The terminals were tied with a plastic zip to ensure the connection--which ended up ceasing anyways. After having to pay out of pocket for the tow, there and back, they fixed the car. This was June 10th and we received the car on June 11th. If they truly inspected this car, why sell a battery that was under fire hazards? On June 17th, 6-days after the Impreza's return, the clutch breaks. As I stated before, this was the sound that I heard coming from the car, when reassured by ****, he said it was nothing. The mechanic, a week prior, I had, in great proof, told him of the car's sounds. He told me it was most likely the clutch. I had warned ****, and the team of Exotic Motors, and they refused to help me, even under the 15-day / 500 Mile Warranty. My mother has cancer, and god forbid I can not transport her to the hospital for surgery due to the car I do not have. I was told by **** the owner agreed to fix the clutch, and we'd pay the rest, as I have a warranty for the car. Upon calling Exotic Motors, they hung up multiple times and refused to talk. I was sold a car with multiple problems that could have resulted in my or another death. Transmission problems, ************* problems, Clutch, and more.

  Business response

  02/28/2024

  Customer no longer has car 

• Initial Complaint

  04/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a suv 2011 *** from ****************************** on 02/02/22 his dealer #**** license of ********************** LLC , this seller misrepresented and lied about the mechanical repairs the he claimed it was minimal repairs needed and charged $10,000 for the suv I requested seller to get diagnostic of any repairs needed he lied to me and gave me receipt from his mechanic ********************* who repaired $3,100 on 01/29/22 but the repairs was not done properly, per diagnostic report from ********************************* on 02/01/22 shows lots of mechanical repairs needed for this suv so ***************************** lied and gave me half of dealer report in which I called and received the full report later after the sale , the repairs needed for this suv is approx. $10,000 I already spent $4,474 on repairs and its still more repairs to go thats totaling the value of this suv I never received buyers guide on issues this guy advertised as a dealer #**** con artists I have text messages and receipts and repairs and proof of whole negotiation between him and me he misrepresented everything I want full refund this truck is salvage/ total suv not worth fixing plus turbo and cam shaft and high pressure fuel pump tires all bad plus more please investigate this claim he has fake businesses and fake address he also states In the paperwork on *** diagnostic and power attorney of cars mileage address noted : ****************************************************************** see paper work attachments for what Im stating as proof , please help us get justified from this con artist who took our money for broken down totaled suv , I have text message he accidentally sent me that his mechanic stating that he sold me a messed up truck.

  Customer response

  04/25/2022

   
  Complaint: 16966644
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******/*****************************.  This company is on the paper work and the **** of sale ***************************** this guy is a con artist he has many fake address another address ************************************************************.

  Business response

  05/09/2022

   

  We never sold this person any car, neither  this is a car we owned 
  
  

  Thanks,

  Saleem 

  ************

  www.exotic-motors.com

  
  

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