Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

ARC Insulation, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforARC Insulation, Inc.

    Insulation Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 97 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/2011

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    ARC Insulation provides home insulation.  Our staff of friendly professional Energy Auditors can assess your home and provide you with a free energy consultation offering the best most cost effective solutions customized for your home. Our mission is to help our customers make their homes more comfortable, safe and energy efficient.  Because every home is unique, ARC Insulation specializes in all types of insulation Cellulose, Spray Foam and Fiberglass. We also offer services Energy Audits, New Construction Modeling, Energy Consulting and Mold Remediation.
     

    Products & Services

    Insulation, Cellulose Insulation, Fiberglass Insulation, Closed Cell Spray Foam, Open Cell Spray Foam, Air-Sealing, New Home Insulation , Home Remodel Insulation, Home Comfort Solutions

    Business Details

    Location of This Business
    29 Forestwood Ct Ste 1, Romeoville, IL 60446-1477
    BBB File Opened:
    9/12/2007
    Years in Business:
    31
    Business Started:
    7/18/1993
    Business Started Locally:
    7/18/1995
    Business Incorporated:
    7/18/1995
    Accredited Since:
    9/1/2011
    Type of Entity:
    Corporation
    Number of Employees:
    25
    Business Management
    • Mr. Erik Van Someren, Owner
    • Mr. Craig Matteson, General Manager
    Contact Information

    Principal

    • Mr. Erik Van Someren, Owner

    Customer Contact

    • Mr. Craig Matteson, General Manager
    Additional Contact Information

    Fax Numbers

    • (815) 293-1252
      Other Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    To whom it may concern at Arc Insulation,I hope this message finds you well. I am writing to express my disappointment and frustration with the lack of response to my previous letter regarding the warranty coverage for the Insulation/roofing cap work conducted by your company.Despite multiple attempts to address my concerns directly with your team, I have yet to receive a satisfactory resolution to the issues I have encountered with leaking roof caps and mold growth. As outlined in my previous correspondence, the faulty installation of the roof caps by Arc Insulation has resulted in damages that clearly fall within the purview of the warranty coverage.Upon conducting a thorough inspection of my roof, it has become evident that the subsequent leaks are directly attributable to the defective roof cap installed by Arc. This not only poses a threat to the structural integrity of my home but also raises serious health concerns for my family due to the mold growth.In my previous letter, I outlined the specific actions required for resolution, including the completion of all work specified in the attached proposal, replacement of the attic insulation, and immediate resolution of the roofing issue at no additional charge to me. These requests were made in accordance with the promises made by your team regarding the durability and reliability of the roof cap materials used.As a responsible consumer, I have upheld my end of the agreement by bringing these issues to your attention and providing ample opportunity for resolution. However, the lack of response and inaction on the part of Arc Insulation is both unacceptable and a breach of trust.I urge you to prioritize this matter and provide a prompt and satisfactory resolution in accordance with the terms outlined in our contract. Failure to do so will regrettably leave me with no choice but to pursue further action to safeguard my rights as a consumer.I look forward to your immediate attention to this matter and a swift resolution that ensures the safety and well-being of my family.Sincerely,Gautam
    Read More

    Customer Reviews

    97 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pamela S

    5 stars

    07/09/2024

    We were overwhelmed when learning that mice and squirrels had been visiting our crawl space/attic...and that our insulation was old and useless. We found ARC on Angi's list and were contacted immediately, followed by an at-home consultation and proposal within a few days. Energy Specialist ******************************* went through all the details, patiently and thoroughly. The work began soon after, and was completed as promised by ****, ******** and *******. From start to finish, it was an extremely satisfactory experience!!  

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.