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Complaint Details
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Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our Recyling Bin was not picked up on our scheduled date of 9/23/24. In fact. I saw the truck pass without stopping. I called and was assured that it would be picked up later that day or the next day. It was not picked up. I called again the next day and was assured by two different representatives that it would be picked up. It still has not been picked up. Even worse, one of the representatives said that it had been recorded as picked up when, in in fact, it was not. So now, I am being charged for non-delivery of services.
Business response
10/01/2024
We apologize for the inconvenience with recycling pickup and understand how important it is for service to run smoothly. We confirm that recycling was recovered on Wednesday, September 25th, at 2:38 p.m.Initial Complaint
09/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Due to the continuous lack of care or accountability of the *** company and their employees, a dumpster has been continually misplaced in the incorrect spot in the way of the exit at my apartment complex many cars have been hit by this company's dumpsters. Their employees as well as their management team have no regard nor any ability to take responsibility in knowing that their team continually misplaces the dumpster in the in correct spot every time they service the Prospect Towers Property. After hoping to have this solved with company directly, I spoke with the Operations Manager and was met with disrespect and complete lack of accountability. I am now being quoted $4,000 in repairs and would like this resolved.Business response
09/25/2024
We appreciate the customers patience as we researched this issue. A member of operations management contacted the property manager on-site regarding this incident and we learned the manager has no other reports of vehicles hitting our stationary dumpster. Additionally, the property manager mentioned the container was a few feet off its usual spot, but this did not pose a problem for other residents in the apartment building. Our route driver informed us that he moved the container a foot or two away when he set it down because a vehicle was parked too close, and he wanted to avoid any potential issues. We contacted the customer on September 16th to share our findings and explained that LRS cannot be liable for damages in this case.Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account # ******* Hi,I have run out of options and hence came across this website. I have been a loyal and paying client of Lakeshore Recycling Services for the two years, since they acquired Lakes Disposal. I have called and emailed several times to their customer service inbox,, left voicemails, and requested supervisor call backs, but still no update/ on why our garbage has not been picked up for the last 3 weeks! This is a rental property and the tenants are disgusted with the thrash collected over the weeks and infection starting to build with rodents. I tried d to complete the missed pick up inquiry on there website under contact us and once I completed the form and click submit, but then it states form not found.....My garbage has not been picked up roughly 3 weeks. I have paid as agreed and an on auto payment with my business credit card and was just charged approx. $142.80 on Aug. 15th 2024. That's the typically monthly fee, but they do not provide service!When will someone assist? I'm running out of options ******************** LLC *********************Business response
09/04/2024
We apologize for the experience. We confirm our driver collected all trash when the property was serviced on 8/29. However, the driver reported loose waste materials present within the corral. Please ensure that all loose waste is contained in bags or bins so we can address it during our next pickup.Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The trash at our building has not been picked up 3 times out of the last five weeks. I have attempted to contact customer ********************** have two of my neighborsand nothing has been done to mitigate this issue. Our trash is piling up and we are unable to do anything about it unless we switch providers.Business response
08/27/2024
We appreciate your patience and apologize for any confusion caused. For the past three weeks, we serviced both groups of toters weekly. The recent change in service day from Thursday to Wednesday was made at the request of one of the residents, who wanted to align their service day with their neighbors. We understand how important consistent service is and are committed to ensuring that everything runs smoothly moving forward.Customer response
08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a bill from LRS, LLC in February for $150. I paid it in March (check #****). I sold the house at ************************************************** at the end of May 2024. When I inquired about a refund I was told it was for yard waste in winter near *******. I was also told they just close accounts and don't provide refunds. I don't feel this is fair. Why should they keep the money?Business response
08/23/2024
We appreciate the opportunity to review this billing issue. We received the customers payment for the yard ********************** subscription in April, and understand the home sold by the end of May. We apologize for the miscommunication impacting the refund request. We confirm that a credit request has been approved. Once the credit appears on the account our accounts payable team will process a refund for the full yard waste subscription of $150 returned in the form of a check to the customer and mailed to their new residence within ***** days.Customer response
08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Multiple missed collections of our trash and recycling at condo building. I've called several times and am told they will send someone out to service our address. No one comes. The trash is piling higher and higher in 90+ degree weather attracting insects and rodents. No sense of urgency. When a missed pick up happened last fall, they insisted they did pick it up and provided a picture. It was a picture of a different residence. No one replied to my emails after I pointed that out. No one is replying to my emails now.Business response
08/23/2024
We understand how crucial consistent service is and apologize for the recent missed collections. The account representative contacted the customer regarding these concerns, and trash was collected on 08/19 and recycling on 08/20. Additionally, weve updated the service day to Wednesday as requested.Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In 2023 ****************** passed a vote have only one refuse removal service for the township. In February 2024 we switched to the new service of Groot. My former service, LRS disposal charged my account in January 2024. On 3-1-24 I contacted LRS(847- and spoke with *********** a refund for the unused service and was told they would be sending my $63.00 credit in the form of a check. ******** advised that this process takes ***** days. On 6-21-24 (well after the 90 day **** I called and inquired on the $63.00 owed payment. I was informed by the customer service representative that they were sorry and that the check would be expedited and should be receiving it within the week. Week, 7-9-24 comes around. Still no check. I call to inquire. Im transferred and left on hold. On 7-10-24 I call again. Same thing happens. On 8-1-24 I drive the the ********** located at **************************************************************. I speak with a lady in the and tell her about my journey. She advised that she cant help and this is just an office for the drivers. (Hence the customer service entrance sign out front). So on my way I go. I call the township office and asked if there were any direct contacts they had at LRS to try and resolve this matter. Im provided with the name of *********************** and the telephone number of ************. I call and told Ill be transferred only to be put on hold for 30 minutes. I hung up. $63.00 wont make or break me, but this is a bad practice and I can only image how many other people are being deprived of their hard earned money.Business response
08/23/2024
We apologize for the experience. To clarify, the account needed to be credited before a refund request was processed which caused some delays. We confirm the $63 credit appeared on the account recently. The refund request was reviewed and was processed today 08/23. Our accounts payable team expedited the issuance of the refund check and confirm it has been cut and will be mailed to the customer.Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took place 7/2/24 at approx 9:25- on ************************************* in NLR.As per the pic the garbage truck debris fell and damaged my vehicle,And had not only me behind schedule but 1 passenger late to Maumelle and the other late for work.Whole day gone to trash.Have emailed and called the listed numbers.No help.No reply,always an answering machine No the business has not tryed contacting meBusiness response
08/08/2024
We apologize for the inconvenience the incident has caused. Our operations manager contacted the customer to address their concerns and communicated the next steps towards their desired outcomeInitial Complaint
07/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I live in ****** IL, on June 25th I called and ordered a second 95 gallon trash can. I paid the $25 delivery fee and was emailed a confirmation stating delivery was July 2nd. I have made three attempts to get a refund with no success. I also never received the garbage can. I have been told twice that my delivery would be in 48 hours and twice I have been told my refund has been processed. I have emailed the company with no response.Business response
07/23/2024
We apologize for the experience. We confirm a refund request was entered on July 8th. The refund will be processed, and the funds returned to the customer within ***** days.Initial Complaint
07/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We began our service with DC TRASH OF ************ on October 2, 2017 at a cost of $60.00. At that time, there was no charge for containers. We used our own trash container and used the DC TRASH recyclable bin. When DC TRASH merged with LRS, we never received any information regarding the cost of recyclable bins. When we received our statement for July 1-September 30, 2023, our cost was $111.00. We decided to look around at other companies and their costs and policies. Our last pick up was July 31, 2023. Our September 13th invoice balance was for $103.43 which included trash removal and one regular trash container and one recycling bin. On September 19, we talked with someone and paid $37.00 and closed our account. Unfortunately, we didnt write down who we talked with because we assumed that this was all handled. On October 19th, after receiving another invoice, my husband talked with ****. He said that he would have someone call us back. No one ever did. In January, we received another invoice and my husband talked with ******* on January 10. She said that if we paid $30 for the recycling bin, then all the other charges would be dropped. If we didnt, then this would go to collections. We sent a check for $30. On April 4th, we contacted customer service again and talked with ******** and then with ********. She thought that the $37 payment was never accounted for. She closed the account and set the balance to $0. We received our April invoice with a $15 late fee and a balance of $81.43. We ignored the April invoice thinking that maybe the system hadnt caught up. Last week, we received another bill for a $15 late fee with a balance forward of $96.43. I sent a letter in January and will be sending a letter tomorrow. We have been going through the process of closing our account for a year and that just isnt right or acceptable. We keep being told our account is closed and we will owe nothing if we just pay one more fee.Business response
07/18/2024
We apologize for the experience. After further research, the account had an adjustment of $67.57. The invoice ending 4871 reflects $60 in container removal fees that were never paid by the customer this is why there were late fees. We confirm the account was closed in August and have credited the account $111.43. There is no balance due.Customer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** And *****************
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Get a QuoteCustomer Complaints Summary
116 total complaints in the last 3 years.
70 complaints closed in the last 12 months.