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Find a Location

XSport Fitness has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • XSport Fitness

      100 Illinois St Saint Charles, IL 60174-1866

      BBB Accredited Business
    • XSport Fitness

      238 N Randall Rd St Charles, IL 60174-1525

      BBB Accredited Business
    • XSport Fitness

      4701 Lincoln Mall Dr Matteson, IL 60443-2332

      BBB Accredited Business
    • XSport Fitness

      5515 W Irving Park Rd Chicago, IL 60641-2531

      BBB Accredited Business
    • XSport Fitness

      960 W Dundee Rd Arlington Hts, IL 60004-7823

      BBB Accredited Business

    Business ProfileforXSport Fitness

    Health Club
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.01/5stars

    Average of 68 Customer Reviews

    Customer Complaints

    329 complaints closed in last 3 years

    116 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2004

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    XSport Fitness is a fitness chains that provides our members with state-of-the-art equipment and facilities. Open 24 hours a day, seven days a week. They offer fitness classes, group training,  personal training, supplements & gear, tanning, a spa, fitness machines, a pool, basketball courts and more. 

    Business Details

    This is a multi-location business.

    Find a Location

    XSport Fitness has 39 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • XSport Fitness

        100 Illinois St Saint Charles, IL 60174-1866

        BBB Accredited Business
      • XSport Fitness

        238 N Randall Rd St Charles, IL 60174-1525

        BBB Accredited Business
      • XSport Fitness

        4701 Lincoln Mall Dr Matteson, IL 60443-2332

        BBB Accredited Business
      • XSport Fitness

        5515 W Irving Park Rd Chicago, IL 60641-2531

        BBB Accredited Business
      • XSport Fitness

        960 W Dundee Rd Arlington Hts, IL 60004-7823

        BBB Accredited Business
      Headquarters
      100 Illinois St, Saint Charles, IL 60174-1866
      BBB File Opened:
      4/16/2003
      Years in Business:
      27
      Business Started:
      1/27/1997
      Business Incorporated:
      1/27/1997
      Accredited Since:
      2/1/2004
      Type of Entity:
      Corporation
      Alternate Business Name
      • Capital Fitness, Inc.
      Business Management
      • Ms. Kelly Cartwright, Director of Customer Service
      Contact Information

      Principal

      • Ms. Kelly Cartwright, Director of Customer Service

      Customer Contact

      • Ms. Kelly Cartwright, Director of Customer Service
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      329 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/15/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Breach of contract X3374789 Sign up for 5 sessions of personal training Trainer showed up only once on time Trainer was not qualified never toked my weight or give any nutritional advice as promised Trainer showed very late the 2nd time not having the session After that Xsports never notified me that first trainer name **** did not work any longer for the gym After that assigned another trainer name ***** that never show up for next session After that assigned another trainer name **** that never show up for next session After that **** W the manager assigned another trainer name ****** that did not show up Today date is 07/15/24 I ask for my refund and the manager ************* print out for me my payment history that shows a memorandum for refund on 06/25/24 that he just make up just to keep me quiet bothering him.I summited 2 request of refund at Xsports web site with no answer jet I been calling several times at ************ for customer service for over 45 min of waithing on the phone, there is no way to contact ever any body on customer service I never get the service that I payed for it neither in time and form according to de contract signed on 03/30/24 I know here are several customers that not gething the personal training because THERE ARE JUST NO PERSONAL TRAINERS all of them quite or get fired.This business need to be supervised or visited from a BBB THERE ARE SO MAY IREGULARITIES I made payments of $66 on 03/30/24 and $66.5 on 04/06/24 and $66.5 on 04/13 TOTAL OF $199.00
      Read More

      Customer Reviews

      68 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Iryna S

      2 stars

      07/14/2024

      I used to like xsport fitness a lot but not anymore Niles location is very stuck Always something is going on hydrobeds are always broken fitness equipments are more broken than working. Showers are dirty front stuff are always on their cell phones ******* usually not working At ****** location the swimming pool water is usually dirty in acuzzi mostly cold water and also very dirty/discussing.

      Local BBB

      BBB of Chicago & Northern Illinois

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