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Find a Location

Car-X, LLC has 68 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Car-X, LLC

      1100 E Woodfield Rd Ste 105 Schaumburg, IL 60173-5121

      BBB Accredited Business
    • Car X Tire & Auto

      1223 Sagamore Pkwy W W Lafayette, IN 47906-1303

    • Car X Tire & Auto

      2320 Sagamore Pkwy S Lafayette, IN 47905-5114

    • Car X

      6645 Penn Ave S Minneapolis, MN 55423-2027

    • Car-X, LLC

      1300 Charleston Ave Mattoon, IL 61938-4016

    Business ProfileforCar-X, LLC

    Auto Repairs
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Car X Associates Corp has requested that before filing a BBB complaint, consumers contact Diane Kaczka at [email protected] or 1 800 359-2359 or 847-273-8920.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    83 complaints closed in last 3 years

    39 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2014

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Car-X provides repair and maintenance for vehicles, both foreign and domestic.  Services available from this company include oil change, engine and transmission services, tires and alignment services, battery sales and installation, muffler and exhaust services, and brake repair.

    Products & Services

    Auto Repair, ABS Repair, Alternators & Starters, Axle Repair, Brakes, Catalytic Converters, Cold Air Intakes, Custom Exhaust Systems, CV Shafts & Joints, Driveline Repair, Electrical Accessories, Electrical Systems, Emission Repair, Four-Wheel Drive Repair, Mufflers & Exhaust, Rack & Pinion Steering System, Radiator Repair & Service, Serpentine Belt, Shocks & Struts, Springs & Suspension, Fuel System Injector Cleaning, Fuel Pumps & Lines, Oil Change, Radiator & Cooling, Routine Vehicle Maintenance, Safety Inspection, Transmission, Tune-Ups, Lights & Wipers, Chrome Accessories, Off-Road Lift Kits, Performance Exhaust, Suspension Lowering, Trailer Hitches, New Tires, Seasonal Tires, Tire Rotation, Wheel Alignment & Balancing

    Business Details

    This is a multi-location business.

    Find a Location

    Car-X, LLC has 68 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Car-X, LLC

        1100 E Woodfield Rd Ste 105 Schaumburg, IL 60173-5121

        BBB Accredited Business
      • Car X Tire & Auto

        1223 Sagamore Pkwy W W Lafayette, IN 47906-1303

      • Car X Tire & Auto

        2320 Sagamore Pkwy S Lafayette, IN 47905-5114

      • Car X

        6645 Penn Ave S Minneapolis, MN 55423-2027

      • Car-X, LLC

        1300 Charleston Ave Mattoon, IL 61938-4016

      Headquarters
      1100 E Woodfield Rd Ste 105, Schaumburg, IL 60173-5121
      BBB File Opened:
      10/1/1974
      Years in Business:
      53
      Business Started:
      8/1/1971
      Business Started Locally:
      8/1/1971
      Business Incorporated:
      6/22/2015
      Accredited Since:
      2/1/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • CarX Tire & Auto
      Business Management
      • Ms. Diane Kaczka, Customer Service Representative
      • Mr. Michael DeMarco, Director of Operations
      Contact Information

      Principal

      • Mr. Michael DeMarco, Director of Operations

      Customer Contact

      • Ms. Diane Kaczka, Customer Service Representative
      Additional Contact Information

      Fax Numbers

      • (847) 619-3310
        Other Fax

      Phone Numbers

      Customer Complaints

      83 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have taken my car here for a long time and have always had a positive experience. I kept going there because I was a single mom and they never appeared dishonest. I brought my car in a few days back because my brakes were a little squeaky. They replaced my brake pads- all good. I was in my car for literally 30 seconds and all of these mechanical errors started popping up. So, within 2 minutes I brought it back and they said "not our problem. I went through the sheet of service and they did an inspection- no mechanical issues- everything was good, but now every sensor light I had was on. They cleared out the sensors and said it was good to go. Again, 30 seconds down the road and all the mechanical lights turned on. I take it back and again, they say, "not my issue." They then tell us they are going to do another inspection- they come back "it wasn't us." They are now telling us we have to pay to have the "free inspection" they originally had done. I brought this in for a mechanical issue (the brakes) and now we have all of these electrical problems that were not there upon sending into the shop. They keep denying any kind of liability and they are referring us to "corporate." I'm sure that will go over well... $1,110 for a new issue that they caused and has to be fixed. Do not take your vehicle here. Before I brought my vehicle in with zero mechanical errors- upon receiving:-Trailer stability assist problem -Hillstart assist problem -vehicle stability assist problem -antilock brake system problem -Power steering system problem ....and after $1,100 they say "not my issue after driving it off their site- 30 seconds down the road. Shady business
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brad W

      1 star

      05/29/2024

      I scheduled an appointment with the service manager to have 2 basic jobs done. Agreed on a price and set the time. When I got there, the desk guy, ***, was rude from the start. He waited until they put my car up and then told me it would be a totally different price for the work. When I refused, he told the mechanics not to lower my car or give it back to me. Words were exchanged and the police had to be called so I could get my property back. This was before any actual work was done by the way, so not a mechanics lien situation. Just a guy being ***** and rude to customers. Unless you like your car getting stolen, don't go here.

      Local BBB

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