Reviews

Car-X at ************************************************************ stole my car had my car took without my knowledge to a location I have any knowledge of I never once was told to pick it up are it will be towed and I will have to pay $500 to get my own vehicle they had my car for 2 months every time I called and went into the location I was told there still trying to figure out the problem they had my car towed to Page location on there say so and from there told me my motor locked wanted me to pay more money for a tow to pick it up from across town when I didn't drop it off at that location they had my car back towed to ********* location were I drop it off at Monday 12/2/24 **** called me to say your car is back here and you can get it its parked in the back of the store never once said it needs to be picked up now are it will be towed away for abandoned I told him I'm working on using a friend AAA towing I will call you back he had my car towed away that same day never called me to tell me never called me to say were my car is located at now I get up there with AAA first thing this morning 12/4/2024 and **** says they picked your car up (WHO) so now to get my car back Car-X tow lot want $500 I definitely was taking avenge of because I'm a women they never was worried about my car the reason it sit for 2 months on their lot.

I took my car into this shop because I wasn't sure it would make it to my usual mechanic. It had a rough idle and a flashing check engine light. They charge a $180 diagnostic fee and said the spark plug, engine coil and valve cover needed replaced. They then quoted me $1400 for this repair. I told them I would get a second opinion and they said they could lower the price to $1000. Which already tells me they were going to ***** me for this repair. The second opinion came out to be only $400, more than a third less than what they offered. They wanted to charge me $1000 more because to them, I was a "dumb broad" that they could *****. Because of this, I will never recommend this business to anyone, especially women, that I know.

I was a loyal customer for years since 2016, until they sold to the ************ 2022 I had Yokohama tires put on my car at Car X in ************. Early 2024 a nail punctured one tire. Car X could not find it and sent me on my way. They only search the sides, not the top of the tire. I went to ******* ****** in ********* and they found the source of the leak. ****** charged me for the new tire. I went back to Car X and they danced around the fact I purchased these from them and all excuses for not finding the nail that caused said leak. I was left with the short end of the stick. I had my complete brakes installed in 2021. Shortly after they revamped there computer systems. 2024 i needed another overhaul on my brakes. Due to the fact the 2021 brake job was not found in the new database, they were no longer warranted and I had to foot the bill in full. I love my tires. Yokohama tires are a smooth ride and I trust the tires. I am sorely disappointed in Car X for their change in management leaving what was a loyal customer in the dust. I can no longer find my receipts but my credit card statements reflect the ******** the words of a ***** or *****, I'm never going back to Car X again. I mean that in the nicest possible way. 

In a nutshell, because the experience in it self would take forever to type. After paying $1481 for repairs, going back and forth (11 times in total) physically, COUNTLESS calls to the CAR-X, 1 ENTIRE shift being replaced (NO original people who was there when I originally got my car fixed), and NO ANSWERED calls or emails from corporate, MY CAR CHECK ENGINE LIGHT IS STILL ON WITH THE SAME PROBLEM! I remember Car-X locations being around when I was a little kid that was well over three decades ago maybe it's time for this company to go out of business. Because their customer relation service is extremely horrible just like their car repairing.  

Tried to charge me $119 for an oil change, and another near $400 to replace my battery. I went elsewhere and got both things done for under $120.Will not be going there for anything. I'm giving them 2 stars instead of 1 because the dude working was really helpful and nice. But this company is tryna scam people. Over a $100 for an oil change??   

Car X of **************** are a bunch of real mechanics ..I went in for an alignment and to get elongated struts holes...I ended up with two punctured boot on the driver's side ..a new CV axel...my transmission is leaking ..they've replaced my cv axel seal twice ...oh and bent my tierod inner and outer like a banana..and let me drive it around with my kids ..yes they fixed everything they destroyed...which was all new to begin with...that's why I needed the allignment...now I'm 4 days outta the shop and my abs lights are on...service stabilitrak and service traction control lights are on ..I'm a single father with two boys and these so called mechanics ruined my car...it's only got ****** miles on it and it's always drove and handled just fine till car x got to it...bad mistake...I'm filing claims i got pictures...video ..and time spent with these clowns, just to be scared to drive what would be an almost new car again..I did all hubs and bearing all the suspension work and new tires...and they ruined it all...and nothing is the same at all...oh and they won't answer the phone when I call...so **** maybe you'll get this message...and definitely wanna make this right ..I need more then an I'm Sorry...I need you to make this right...I need my vehicle.. and here I am a few days later after more then two weeks dealing with your shop with a car that's cv axel is already popping and clicking...and the cars vibrating...I'm thinking that you ruined my transmission...or really bent something good and didn't wanna own up to it...sad ..So CAR X.....YOU ARE REALLY BAD AT WHAT YOU DO...MAYBE YOU SHOULD JUST GO FEED THE DUCKS...cause your not mechanics ..or stand up people ..thanks for everything.....******** *******    

Took sub to Car-X because was hearing noises coming from truck took it to Car-X and they said it was my brakes and rotors says needs to be fixed so had them fix brakes and rotors had them financed thru there company a day or 2 after getting brakes and rotors fixed heard noises had my dad get in the truck with me to hear the noise I was hearing said its the brakes didn't they go. It they were supposed to have fixed them says to take it back to them and have them fix it right took back had the gentleman get in the car and listen to the noise I was hearing I guess he put the truck on the rack did what he did didn't hear the nose for a couple more days then the noise started right back just recently took care back for the same noise had another person look at it said he push something back and that I may need a tire rod or struts just took my car to Acura Saturday 8-24-24 says to me whoever but your brakes on they didn't put them on correctly went back to Car-X and told them what they said wanted me to get brakes because I want them to drop the finance that I paid cause I had to pay Acura extra money to put the brakes on correctly. 

I scheduled an appointment with the service manager to have 2 basic jobs done. Agreed on a price and set the time. When I got there, the desk guy, ***, was rude from the start. He waited until they put my car up and then told me it would be a totally different price for the work. When I refused, he told the mechanics not to lower my car or give it back to me. Words were exchanged and the police had to be called so I could get my property back. This was before any actual work was done by the way, so not a mechanics lien situation. Just a guy being ***** and rude to customers. Unless you like your car getting stolen, don't go here.

While having my tires replaced, the technician damaged the door lock. After speaking to the manager, he set up an appointment to have a certified tech fix it. The tech failed to fix the door lock, and I had to seek a separate technician elsewhere that said that the pin was knocked out from pushing the key to hard into the lock, and the other tech failed to put a pin in to fix the lock. The shop also stated I declined an alignment on my paperwork, when I specifically requested one to be done. I'm pretty sure that is considered false documentation.