Customer ReviewsforCar-X, LLC

The car x on *********** needs to be investigated and charged with credit card fraud, theft, breach of contract, and negligence! They take a women's car lie about doing the work charge your credit report finance and let your car slowly break down thinking you will bring go it back and they wont get caught. Well, God had other plans. Shame on you. Even seeing the proof and admitting it these men still couldn't tell me sorry. I was served an eviction notice due to the money I lost from not working and double paying for the same job, diagnostic tests and had to say no body even has the decency to say SORRY! They are the worst kind of person.          

I am sorry that ********* had an unpleasant experience at one of our franchised stores. It was noted that ********* was given a refund and free oil changes. She signed a release as well. The owner for the franchise is perplexed why she decided to post a negative review. Sincerely,

We went to work with Car-X as the dealership we bought our vehicle from worked with them. At first, the manager was very accommodating as she worked with the dealership. Then, communication was terrible with us. They would have our vehicle for days at a time, even with an appointment scheduled, and would not touch it until we called for an update. When we did call for an update, they said that they had to wait for the manager because they didn't know what was going on. They stated they did a full inspection, but they did not as multiple issues with our vehicle came up. They replaced the catalytic converters without doing a full workup- so we replaced functioning, very expensive pieces and did not actually fix the issue. They said that the repeated check engine light was "not their problem" after we kept bringing it back. When we brought it to another mechanic, they found that the oil was leaking, that the transmission fluid needed to be changed, that the catalytic converters they put in were aftermarket and did not fit with the current gaskets, and they put in the oxygen sensors wrong, so they had to be replaced.

We will look further into ******'s claim. Someone from our organization will be in contact with ****** to address her immediate concerns.

Went there because I have coupon for oil change & tire rotation. They refused to do tire rotation because I have one different tire. They said to buy two new tires for the front. I said not in budget at this time.About two years ago I got a side blowout (from hitting a curb) on one of the four origional tires. Replaced it with a new tire, of same type (different brand name), so it does have slightly better tread.I have gotten tire rotations from two different auto shops and they said nothing about the one different tire.So who is wrong?

The manager at the ************* was screaming about a minority customer in her presence, telling staff they didnt need to listen to him. When he went to use the bathroom she slammed her hands repeatedly on the counter, looking at this writer and pointing at the bathroom. She yelled, THAT?! THAT nationality gets mad and ****** all over our floors! I have attempted for some time to discuss with corporate and they do not return my calls nor address the email. They must condone discriminatory actions of staff, and even management? This is very upsetting

Our District Manager reached out to **************** after she sent multiple letters to our corporate office. He had a nice conversation with her and addressed her concerns. Due to the nature of the complaint, it was turned over to our ************************** for review. Sincerely,Car-X LLC ****************

Le cambiearon el radiador a mi minivan, medi cuenta que el GPS ni el radio servian me dijeron que lo **** a ******* primero que lo llevara tal dia les dije es el unico carro que tengo esos **** no podia cuando podia dijeron que despues sali de viaje a un deporte de mi hijo a y les dije arreglenla y que no podian?? por que la tenian que mandar a ****** para reset everything. Tube que llevarme una bocina para conectar mi telefono!!!! Ahora quiero vendor la camioneta y no me la quieren areglar .ahora disen que ellos nos **** hacer el favor !!!! Esta conpaia ocupa una buena demanda si alguien se quiere unir para buscar un abogado esto ya es demaciado hacen lo que quieren

This guest came in with a radiator problem in the beginning of the year. We fixed the radiator problem by replacing the radiator and doing a radiator flush. a radiator. She returns almost a year later claiming that we damaged her car stereo and the backup camera. These items having nothing to do with the radiator work we performed. Her car has been in our parking lot for almost a month, and she doesn't answer the phone to pick up her vehicle.

Rude employees, over priced , oil change took 1hr 50 minutes. I wish i had read these reviews first!!!

Thank you for your valuable feedback, ****. Were sorry to hear you werent 100% satisfied with your visit to the shop. Please contact **************** at ************** for any further assistance. Sincerely,Car-X LLC