Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 6/7/24 I made an appointment for Wheel alignment. Firestone damaged my newly installed CV axles boots (installed 6/6/24 , they used blow torch, i have video to prove it.I called **** the following day, 6/19/24, and he categorically denied that they used a blow torch or heat for an alignment. According to ****, the problem was that it was installed incorrectly, and there was no heat damage. On 6/18/24, I visited the **** dealer in **********, **, for an inspection. However, I was informed that I would have to wait ten days for the inspection. This delay was concerning, especially considering their computer suggested I need a comprehensive alignment check (I have pictures with the license plate from ****). Why would ****'s Dealership recommend an alignment when Firestone did it last week? He told me to talk to his manager, Quran, on 6/24/24. That day came, and they took pictures and inspected my truck. Quran and **** dismissed my findings, and there is no proof of heat damage. My conversation with **** turned confrontational because he wanted to control the narrative that there was no heat damage, so he used foul language. I felt dismissed and unheard, which is not the treatment I expected as a paying customer. His behavior was not conducive to a good business environment; I wished his superior had witnessed his outburst to a paying customer. He needs anger management and counseling.***** called me after 2 hours to advise me that he sought his manager's suggestion on how to move forward and would have an answer within 48 hours. I called Quran after 48 hrs, and he told me I needed to provide receipts from Amazon and other proof; I asked him to give me his work email so I could email it to him, but he refused. He wanted me to drop off the papers personally. I've been in their store four times already. They're giving me a hard time, hoping I will go away, give up, and forget their mistakes. They need to reimburse me for parts and labor.