Additional Information
Additional Information for Sky Auto Protection
This is a multi-location business.
- Location of This Business
- 150 N Martingale Rd, Schaumburg, IL 60173-2408
- BBB File Opened:
- 2/14/2017
- Years in Business:
- 11
- Business Started:
- 2/12/2013
- Business Incorporated:
- 2/12/2013
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- SAP Service Activation
- SAP Service Agreement Program
- Sky Services LLC
- Business Management
- Craig Hart, Complaint Manager
- Katherine Belk, Compliance Specialist
- Contact Information
Customer Contact
- Craig Hart, Complaint Manager
- Katherine Belk, Compliance Specialist
- Additional Contact Information
Phone Numbers
- (800) 426-0479Other Phone
- (800) 475-0935Other Phone
Website Addresses
- (800) 426-0479
- Additional Business Information
- Advertising Review
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 8/17/2023, BBB contacted Sky Auto Protection regarding their mailers and requested they modify their advertisement to meet BBB Code of Advertising and be more transparent as complaints about deceptive practices continued to be received by the BBB.
The business advertised the following on their mailers:
Sky Auto Protection contacts consumers through mailers that contain the following claims in an effort to strongly urge consumers to purchase its products, which separately and together, create a false sense of urgency:
“Coverage ID: [number]
Coverage Status: Available”
“Call No Later Than: [date]”
“RESPONSE TO THIS NOTICE REQUESTED”
“Our records indicate that you have not contacted us to activate a vehicle service agreement for your VEHICLE.”
“Please Call: 1-877-351-1210 and have your VIN number available to activate coverage.”
“You are receiving this notice to ensure no lapse in vehicle protection. As you may be aware, warranty expiration is based on the mileage and age of your vehicle. Call now to activate your coverage.”
“By neglecting to activate extended vehicle protection, you will be at risk of being financially liable for any all repairs once your factory warranty expires. However, you still have time left to activate your service contract on your vehicle before it’s too late. No vehicle inspection will be required.”
“This may be our only attempt to contact you about your vehicle service contract.”Under Summary of Terms, it states:
"12 months/12K miles 12 months/24K miles 36 months/100K miles
Approval - TBD"BBB Code of Advertising states (in part):
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.21. Layout and Illustrations
21.1 The composition and layout of advertisements should be such as to minimize the possibility of misunderstanding by the reader.
21.1.1 For example, prices, illustrations or descriptions must not be so placed or displayed in an advertisement as to give the impression that the price or terms of featured products or services apply to other products or services in the advertisement, when such is not the case.As of 1/3/2024, business has not provided actions they are taking to resolve the issue or modified the mailers.
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- Serving Area
- Abbott Park, IL
- Addison, IL
- Albany, IL
- Alden, IL
- Algonquin, IL
- Alsip, IL
- Amboy, IL
- Antioch, IL
- Apple River, IL
- Argo, IL
- Argyle, IL
- Arlington Heights, IL
- Aroma Park, IL
- Ashburn Park, IL
- Ashton, IL
- Aurora, IL
- Baileyville, IL
- Baker, IL
- Ballou, IL
- Bannockburn, IL
- Barrington, IL
- Barrington Hills, IL
- Bartlett, IL
- Batavia, IL
- Beach Park, IL
- Bedford Park, IL
- Beecher, IL
- Bellwood, IL
- Beloit, IL
- Belvidere, IL
- Bensenville, IL
- Berkeley, IL
- Berwyn, IL
- Big Rock, IL
- Binghampton, IL
- Blaine, IL
- Bloomingdale, IL
- Blue Island, IL
- Bolingbrook, IL
- Bonfield, IL
- Bonus, IL
- Boulder Hill, IL
- Bourbonnais, IL
- Braceville, IL
- Bradley, IL
- Braidwood, IL
- Brickton, IL
- Bridgeview, IL
- Bristol, IL
- Broadview, IL
- Brookfield, IL
- Brookhaven, IL
- Brookville, IL
- Buckingham, IL
- Buffalo Grove, IL
- Bull Valley, IL
- Burbank, IL
- Burlington, IL
- Burnham, IL
- Burr Ridge, IL
- Burridge, IL
- Byron, IL
- Caledonia, IL
- Calumet City, IL
- Calumet Park, IL
- Campton Hills, IL
- Candlewick Lake, IL
- Capron, IL
- Carbon Hill, IL
- Carol Stream, IL
- Carpentersville, IL
- Cary, IL
- Cedar Point, IL
- Cedarville, IL
- Ceffco, IL
- Chadwick, IL
- Chana, IL
- Channahon, IL
- Chemung, IL
- Cherry Valley, IL
- Chesney Shores, IL
- Chestnut Street, IL
- Chicago, IL
- Chicago Heights, IL
- Chicago Lawn, IL
- Chicago Ridge, IL
- Cicero, IL
- Clare, IL
- Clarendon Hills, IL
- Clearing, IL
- Cloverdale, IL
- Clyde, IL
- Coal City, IL
- Coleta, IL
- Compton, IL
- Coral, IL
- Cortland, IL
- Country Club Hills, IL
- Countryside, IL
- Cragin, IL
- Crest Hill, IL
- Creston, IL
- Crestwood, IL
- Crete, IL
- Crystal Lake, IL
- Custer Park, IL
- Dakota, IL
- Dana, IL
- Danway, IL
- Darien, IL
- Davis, IL
- Davis Junction, IL
- Dayton, IL
- Deer Grove, IL
- Deer Park, IL
- Deerfield, IL
- Dekalb, IL
- Des Plaines, IL
- Diamond, IL
- Dimmick, IL
- Dixmoor, IL
- Dixon, IL
- Dolton, IL
- Downers Grove, IL
- Downey, IL
- Downtown Joliet, IL
- Dundee, IL
- Durand, IL
- Eagle Lake, IL
- Earlville, IL
- East Brooklyn, IL
- East Clinton, IL
- East Dubuque, IL
- East Dundee, IL
- East Fulton, IL
- East Hazel Crest, IL
- Echo Lake, IL
- Egan, IL
- Eileen, IL
- Elburn, IL
- Eldena, IL
- Eleroy, IL
- Elgin, IL
- Elizabeth, IL
- Elk Grove Village, IL
- Elmhurst, IL
- Elmwood Park, IL
- Elsdon, IL
- Elwood, IL
- Englewood, IL
- Eola, IL
- Erie, IL
- Esmond, IL
- Essex, IL
- Evanston, IL
- Evergreen Park, IL
- Fairdale, IL
- Farm Ridge, IL
- Fenton, IL
- Flag, IL
- Flagg, IL
- Flossmoor, IL
- Flowerfield, IL
- Ford Heights, IL
- Forest Lake, IL
- Forest Park, IL
- Forest View, IL
- Forreston, IL
- Fort Dearborn, IL
- Fort Sheridan, IL
- Fox Lake, IL
- Fox Lake Hills, IL
- Fox River Grove, IL
- Fox River Valley Gardens, IL
- Fox Valley, IL
- Fox Valley Facility, IL
- Frankfort, IL
- Franklin Grove, IL
- Franklin Park, IL
- Freeport, IL
- Fulton, IL
- Gages Lake, IL
- Galena, IL
- Galt, IL
- Garden Plain, IL
- Garden Prairie, IL
- Gardner, IL
- Genesee, IL
- Geneva, IL
- Genoa, IL
- German Valley, IL
- Gilberts, IL
- Glen Ellyn, IL
- Glencoe, IL
- Glendale Heights, IL
- Glenview, IL
- Glenwood, IL
- Godley, IL
- Golf, IL
- Goodenow, IL
- Graceland, IL
- Grand Crossing, IL
- Grand Detour, IL
- Grand Ridge, IL
- Grant Park, IL
- Grayslake, IL
- Great Lakes, IL
- Green Oaks, IL
- Greenwood, IL
- Gurnee, IL
- Hahnaman, IL
- Hainesville, IL
- Haldane, IL
- Half Day, IL
- Hampshire, IL
- Hanover, IL
- Hanover Park, IL
- Harding, IL
- Harmon, IL
- Harvard, IL
- Harvey, IL
- Harwood Heights, IL
- Hawthorn Woods, IL
- Hazel Crest, IL
- Hebron, IL
- Hegewisch, IL
- Helmar, IL
- Herbert, IL
- Herscher, IL
- Hickory Hills, IL
- Highland Park, IL
- Highwood, IL
- Hillcrest, IL
- Hillside, IL
- Hinckley, IL
- Hines, IL
- Hinsdale, IL
- Hodgkins, IL
- Hoffman Estates, IL
- Holcomb, IL
- Holiday Hills, IL
- Homer Glen, IL
- Hometown, IL
- Homewood, IL
- Honey Creek, IL
- Hopkins Park, IL
- Huntley, IL
- Indian Creek, IL
- Indian Head Park, IL
- Ingleside, IL
- Inverness, IL
- Irene, IL
- Irwin, IL
- Island Lake, IL
- Itasca, IL
- Jefferson, IL
- Jefferson Park, IL
- Johnsburg, IL
- Joliet, IL
- Jonesville, IL
- Justice, IL
- Kaneville, IL
- Kangley, IL
- Kankakee, IL
- Keeneyville, IL
- Kenilworth, IL
- Kent, IL
- Kernan, IL
- Kildeer, IL
- Kings, IL
- Kingston, IL
- Kinsman, IL
- Kirkland, IL
- Knollwood, IL
- La Grange, IL
- La Grange Highlands, IL
- La Grange Park, IL
- La Salle, IL
- Lafox, IL
- Lake Barrington, IL
- Lake Barrington Shores, IL
- Lake Bluff, IL
- Lake Carroll, IL
- Lake Forest, IL
- Lake Villa, IL
- Lake Zurich, IL
- Lake in the Hills, IL
- Lakemoor, IL
- Lakeview, IL
- Lakewood, IL
- Lanark, IL
- Lansing, IL
- Leaf River, IL
- Lee, IL
- Lee Center, IL
- Leland, IL
- Lemont, IL
- Lena, IL
- Leon Corners, IL
- Leonore, IL
- Libertyville, IL
- Lily Lake, IL
- Lincoln Park, IL
- Lincolnshire, IL
- Lincolnshire Woods, IL
- Lincolnwood, IL
- Lindenhurst, IL
- Lindenwood, IL
- Lisbon, IL
- Lisle, IL
- Little Rock, IL
- Lockport, IL
- Lombard, IL
- Long Grove, IL
- Long Lake, IL
- Loran, IL
- Lorenzo, IL
- Lostant, IL
- Loves Park, IL
- Lowell, IL
- Lyndon, IL
- Lynwood, IL
- Lyons, IL
- Machesney Park, IL
- Malta, IL
- Malvern, IL
- Manhattan, IL
- Manteno, IL
- Maple Park, IL
- Marengo, IL
- Markham, IL
- Marseilles, IL
- Matteson, IL
- Maytown, IL
- Maywood, IL
- Mazon, IL
- McConnell, IL
- McCook, IL
- McCullom Lake, IL
- McGirr, IL
- McHenry, IL
- Medinah, IL
- Melrose Park, IL
- Mendota, IL
- Menominee, IL
- Merchandise Mart, IL
- Meriden, IL
- Merrionette Park, IL
- Mettawa, IL
- Midlothian, IL
- Millbrook, IL
- Milledgeville, IL
- Millington, IL
- Minooka, IL
- Missal, IL
- Mokena, IL
- Momence, IL
- Monee, IL
- Monroe Center, IL
- Montgomery, IL
- Mooseheart, IL
- Morgan Park, IL
- Morris, IL
- Morrison, IL
- Morristown, IL
- Morton Grove, IL
- Mount Carroll, IL
- Mount Morris, IL
- Mount Palatine, IL
- Mount Prospect, IL
- Mundelein, IL
- Munster, IL
- Nachusa, IL
- Naperville, IL
- Naplate, IL
- Nelson, IL
- Nettlecreek, IL
- New Lenox, IL
- New Milford, IL
- Newark, IL
- Niles, IL
- Nora, IL
- Norridge, IL
- North Aurora, IL
- North Barrington, IL
- North Chicago, IL
- North Ottawa, IL
- North Riverside, IL
- North Suburban, IL
- North Utica, IL
- Northbrook, IL
- Northfield, IL
- Northlake, IL
- Northwoods, IL
- Norway, IL
- Norwood Park, IL
- Oak Brook, IL
- Oak Brook Mall, IL
- Oak Forest, IL
- Oak Lawn, IL
- Oak Park, IL
- Oakbrook Terrace, IL
- Oakwood Hills, IL
- Ogden Park, IL
- Oglesby, IL
- Old Mill Creek, IL
- Olympia Fields, IL
- Oneco, IL
- Ontario Street, IL
- Ontarioville, IL
- Orangeville, IL
- Oregon, IL
- Orland Hills, IL
- Orland Park, IL
- Oswego, IL
- Ottawa, IL
- Otto Mall, IL
- Palatine, IL
- Palos Heights, IL
- Palos Hills, IL
- Palos Park, IL
- Park, IL
- Park City, IL
- Park Forest, IL
- Park Ridge, IL
- Paw Paw, IL
- Paynes Point, IL
- Pearl City, IL
- Pecatonica, IL
- Peotone, IL
- Peru, IL
- Phoenix, IL
- Piety Hill, IL
- Pilsen, IL
- Pingree Grove, IL
- Plainfield, IL
- Plano, IL
- Plato, IL
- Plato Center, IL
- Plattville, IL
- Polo, IL
- Poplar Grove, IL
- Port Barrington, IL
- Portland, IL
- Portland Corners, IL
- Posen, IL
- Prairie, IL
- Prairie Grove, IL
- Prairieview, IL
- Prairieville, IL
- Prophetstown, IL
- Prospect Heights, IL
- Ransom, IL
- Ravenswood, IL
- Reddick, IL
- Richmond, IL
- Richton Park, IL
- Ridgefield, IL
- Ridott, IL
- Ringwood, IL
- Ritchie, IL
- River Forest, IL
- River Grove, IL
- Riverdale, IL
- Riverside, IL
- Riverwoods, IL
- Robbins, IL
- Rochelle, IL
- Rock City, IL
- Rock Falls, IL
- Rock Grove, IL
- Rockdale, IL
- Rockford, IL
- Rockton, IL
- Rockwell, IL
- Rogers Park, IL
- Rolling Meadows, IL
- Rollo, IL
- Romeoville, IL
- Roscoe, IL
- Roseland, IL
- Roselle, IL
- Rosemont, IL
- Round Grove, IL
- Round Lake, IL
- Round Lake Beach, IL
- Round Lake Heights, IL
- Round Lake Park, IL
- Russell, IL
- Rutland, IL
- Saint Anne, IL
- Saint Charles, IL
- Sandwich, IL
- Sauk Village, IL
- Savanna, IL
- Scales Mound, IL
- Scarboro, IL
- Schaumburg, IL
- Schiller Park, IL
- Scioto Mills, IL
- Seneca, IL
- Serena, IL
- Seward, IL
- Shabbona, IL
- Shannon, IL
- Shaws, IL
- Sheridan, IL
- Shirland, IL
- Shorewood, IL
- Skokie, IL
- Sleepy Hollow, IL
- Sollitt, IL
- Solon Mills, IL
- Somonauk, IL
- South Barrington, IL
- South Beloit, IL
- South Chicago Heights, IL
- South Elgin, IL
- South Holland, IL
- South Streator, IL
- South Suburban, IL
- South Wilmington, IL
- Spring Grove, IL
- Stanton Point, IL
- Stateville, IL
- Stavanger, IL
- Steger, IL
- Sterling, IL
- Steward, IL
- Stickney, IL
- Stillman Valley, IL
- Stock Yards, IL
- Stockton, IL
- Stone Park, IL
- Stoneyville, IL
- Stratford, IL
- Streamwood, IL
- Streator, IL
- Streator East, IL
- Streator West, IL
- Sublette, IL
- Sugar Grove, IL
- Summit, IL
- Summit Argo, IL
- Sun River Terrace, IL
- Sunnyside, IL
- Sycamore, IL
- Symerton, IL
- Tampico, IL
- Techny, IL
- The Burg, IL
- Third Lake, IL
- Thomas, IL
- Thompson, IL
- Thomson, IL
- Thornton, IL
- Timber Lake, IL
- Tinley Park, IL
- Tomahawk Bluff, IL
- Tonica, IL
- Tower Lakes, IL
- Triumph, IL
- Trout Valley, IL
- Troy Grove, IL
- Union, IL
- Union Grove, IL
- Union Hill, IL
- University Park, IL
- Ustick, IL
- Utica, IL
- Valley View, IL
- Venetian Village, IL
- Vermilionville, IL
- Vernon Hills, IL
- Verona, IL
- Villa Park, IL
- Village of Lakewood, IL
- Virgil, IL
- Volo, IL
- Waddams Grove, IL
- Wadsworth, IL
- Walton, IL
- Warren, IL
- Warrenville, IL
- Wasco, IL
- Waterman, IL
- Wauconda, IL
- Waukegan, IL
- Wayne, IL
- Wedron, IL
- West Brooklyn, IL
- West Chicago, IL
- West Dundee, IL
- West Miltmore, IL
- Westchester, IL
- Western Springs, IL
- Westmont, IL
- Wethersfield, IL
- Wheaton, IL
- Wheeling, IL
- Wildwood, IL
- Willow Springs, IL
- Willowbrook, IL
- Wilmette, IL
- Wilmington, IL
- Wilton, IL
- Winfield, IL
- Winnebago, IL
- Winnetka, IL
- Winslow, IL
- Winthrop Harbor, IL
- Wonder Lake, IL
- Wood Dale, IL
- Woodbine, IL
- Woodland Addition, IL
- Woodridge, IL
- Woodstock, IL
- Woosung, IL
- Worth, IL
- Yeoward Addition, IL
- Yeowardville, IL
- Yorkville, IL
- Zion, IL
- Service Type
- Business Categories
- Auto Warranty Plans, Auto Warranty Services, Auto Warranty Processing, Warranty Plans
Pattern of Complaint
BBB files indicate that this business has a pattern of complaints concerning
- Consumers allege being contacted by Sky Auto through mailer advertisements. They have alleged the verbiage on the print Ad led the consumer to believe that Sky Auto were their current extended auto warranty group and that the consumers needed to contact the business with urgency.
The business has provided to the BBB an updated marketing mailer which has been been edited from This edit was made as to not confuse consumers into believing they already are enrolled with the companies warranty services.
The edits made went from stating "Our records indicate that you have not contacted us to have your vehicle service agreement ACTIVATED." to stating "Our records indicate that you have not contacted us to have a vehicle service agreement ACTIVATED"
We do only offer the best option to consumers unless their vehicle does not qualify, so the
advertisement is for the best level of coverage. We have summitted the clarification of terms for the letter and that should be reflect on the new letter.
- Consumers allege being enrolled into monthly payments for an auto warranty plan without full knowledge of such enrollment.
We currently have a plan in place to ensure that customers are aware that they are entering into a payment plan agreement to make payments for a Vehicle Service Agreement. The customer is told a minimum of two times on the initial sales call that there will be monthly payments associated with the Agreement. There is a specific verification of the customer’s information and payment method that the customer confirms on the initial sales call.
Additionally, we send out the full contract terms and conditions as well as the payment plan agreement in writing for the customer to review during the 30- day validation period. Our plan of action is to continue to verify the information on the initial call and send the information in writing for the customer to review.
- Consumers allege not receiving a full refund as requested for being enrolled into Sky Auto Protection without their knowledge.
Per the terms and conditions of the policy the customer is due a full refund in the 30-day validation period. Outside of that period they are due a pro-rata refund based on how long the contract has been utilized. This is stated on the initial phone call and also listed in the Vehicle Service Agreement. There are no restrictions to receiving a refund. We do not deny customer’s refunds. If there are any questions
regarding the refund policy or procedure we make sure we explain the process in detail so the customer understands the amount of refund that will be provided. We make sure that a customer is refunded properly whether by electronic transaction or physical check.
On 3/17/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 5/3/2023, BBB has received a sufficient response from the business who is actively working on the patterns above with the actions included.
A re-review of the complaints on 8/17/2023 and 12/1/2023 has resulted in finding that the pattern has not been alleviated:
- Consumers allege being contacted by Sky Auto through mailer advertisements. They have alleged the verbiage on the print Ad led the consumer to believe that Sky Auto were their current extended auto warranty group and that the consumers needed to contact the business with urgency.
- Consumers allege being enrolled into monthly payments for an auto warranty plan without full knowledge of such enrollment.
- Consumers allege not receiving a full refund as requested for being enrolled into Sky Auto Protection without their knowledge.
As of 1/19/2024 the pattern of complaints has not been addressed.
Accreditation
This business is not BBB Accredited
Years in Business: 11
BBB Rating
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