ComplaintsforGlass Mountain Capital LLC
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Complaint Details
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Initial Complaint
08/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have a private business cell number. This company calls EVERY SINGLE DAY since February for someone who's never worked for this company. Always from a different local #. Every day when I ask who's calling they hang up. Today I called them back after the hang up. The female refused to identify the company and demanded to know if *********** was here or not. I said he's never been here but don't hang up. I need to know where you are calling from Name, Address and Owners information. She would not tell me and started yelling over me saying:" You tell me everyday your removing this call for months from your collections #'s for this debtor but you do not and you hang up when I say *********** is not here. If you don't stop yelling over me I am filing a complaint." She said do whatever I want. They are interrupting meetings, phone calls and work time by calling this number several times a day. They need to really truthfully remove this number from their collection dialer today.Business response
08/30/2021
We are sorry for the inconvenience that this may have caused. Your telephone number was associated with an account in our office in error. We have removed your number from the account, added it to our do not call list and notified our client of the wrong number. We will not be contacting the telephone number in question again regarding this matter.Customer response
09/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
1375 E Woodfield Rd Ste 400
Schaumburg, IL 60173-5426
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Get a QuoteCustomer Complaints Summary
285 total complaints in the last 3 years.
150 complaints closed in the last 12 months.