Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Today I received a text message from this company even though I have never heard of them or conducted business with them. The text contained a link to click and pay, but provided absolutely no detail about a debt owed or any account number. I have never heard of this company and they are NOT listed on my credit report. I feel that this is a scam as I have NEVER received any type of paper correspondence from them or previous phone calls EVER. I would like to receive paper correspondence with validation of information regarding this matter or I will consider this a scam. Any creditors that I've ever dealt with have never sent me random text messages with no information attached. Who is this? Please explain yourself.
Business response
09/08/2022
We are sorry for any inconvenience that this may have caused. We have sent you several letters to your last known address which laid out all of the required information about this personal business matter. We have also sent a verification letter to you following this complaint. Please be assured that we are not a scam but a legitimate matter from a fully licensed and registered company. Please feel free to call our company directly to discuss this matter and ask for a supervisor. Thank you.Customer response
09/09/2022
Complaint: 17799031
I am rejecting this response because: Simply telling me via the internet that you mailed me articles of this personal business matter does not change the fact that I have never received anything in my mailbox and this company is not listed on my credit report. I have never done any business with your company.
Sincerely,
*******Business response
10/04/2022
********************** - please note that we are a fully licensed business and we follow all applicable laws and regulations when doing business on behalf of our clients. In reviewing your account, it is clear that we have sent correspondence to the address associated with your address on 3 occasions. Please feel free to call our office and **** to a manager if you would like further information.Initial Complaint
08/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Never heard of company. No emails, voicemails, or letters in mail. Probably fraudulent in some way. Not sure what I wouldve been taken to collections for as it is. They probably want you to put your payment information into their system, then they have you. If in fact real, I would like to handle my debt with a different agency. Usually a letter in mail and then the phone calls start. They are bad scammers as they do not even know the processes of a collections agency.Business response
08/30/2022
We are sorry for any inconvenience that this may have caused. We are most certainly not a scam. In addition, we follow all applicable laws and regulations concerning our business. We have reviewed the account in question and have marked your contact information as a bad number. We will not contact you further regarding this matter.Initial Complaint
07/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I received several text messages from this company out of the blue recently. The text stated they have been trying to reach me and to click a link to "pay my ****". I have never heard of this company and they are NOT listed on my credit report. I believe that this is a scam as I have NEVER received any type of paper correspondence from them or previous phone calls. Please remove my number from your list and not contact me again.Business response
08/03/2022
We are sorry for any inconvenience that this may have caused. Our company is not perpetrating a scam and we follow all applicable laws regulations in dealing with accounts for our clients. We are sending out your Verification of Debt to your attention. We have forwarded your complaint to our client,the owner of the account. We have marked your account as cease and desist. We will no longer be contacting you about this matter.Initial Complaint
07/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today ********, I received a letter dated ******** reference number ********, stating I have a debt with *********** account number ******* with an outstanding balance of $997.92 from ********. I've never done business with this company, ***********., and believe this is a fraudulent account. After reading some of the other reviews, this appears to be a distinct problem with Glass Mountain Capital, LLC and has happened with others previously.Business response
07/20/2022
We are sorry for any inconvenience that this may have caused. We have forwarded your dispute and fraud claim to our client, the owner of the account. We will no longer be contacting you regarding this account.Initial Complaint
05/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company sent a text message to my phone informing me that I need to make a payment for a debt that I do not have. I have never heard of this company and have never received any correspondence from this company regarding any accounts. This company did not provide any details regarding any outstanding debt. I believe that this is a scam.Business response
06/07/2022
We are sorry for inconvenience that we may have caused. We are in fact a legitimate company working on accounts provided to us by the owner of the accounts to reach a resolution. We are properly licensed where we do business and follow all applicable laws. We have put your account on hold in our office. Please feel free to call our company at the number provided to speak with a manager if you are so inclined. Thank you.Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has called my work phone number multiple times. The first instance my coworker answered (before I arrived at work) when my coworker asked for the number for me to call back they simply told her "Use the number on the caller ID" (Unprofessional, rude) I called them back and let them know they were not allowed to call my business line at all. A week later (today) I received yet ANOTHER call from this company after telling them they were not allowed to call my work number. This is 100% illegal. They do not speak to anyone once you tell them you need more information they just simply hang up on you. But the business practice currently being used is 100% illegal as I have never done business directly with this company, and I have told them to not call my work number and they continue to do so.Business response
05/03/2022
We are sorry for any inconvenience that this may have caused. We have added both of your telephone numbers to our do not call list, so you will no longer receive calls from our company at those numbers.Customer response
05/04/2022
Complaint: 17110592
I am rejecting this response because: this does not quantify as a reasonable response. You broke the law by contacting me on a number specifically told not too several times. Consequences must take place. As well as I have no business with your company. This needs further assistance and legal.
Sincerely,
*************************Initial Complaint
04/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received mail from this company with my name and address on it claiming a that we owed money for a Phone and Sim card that we did not purchase from the organization or the stated **************** company. All of the other information on the forms were incorrect. This is identity theft and fraud. The claimed transaction did not occur.Business response
05/03/2022
We are sorry for any inconvenience that we may have caused. Following our conversations concerning your dispute, we have sent out the Identity Theft dispute forms for you to complete and we have placed your account hold.Initial Complaint
02/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a text message from this company out of the blue on a Saturday morning. The text contained a link to click and pay, but provided absolutely no detail about a debt owed. I have never heard of this company and they are NOT listed on my credit report. I feel that this is a scam as I have NEVER received any type of paper correspondence from them or previous phone calls.I would like to either receive a phone call or paper correspondence with information or I will consider this a scam to try to get money. Any creditors that I've ever dealt with have never sent me random text messages with no information attached other that a one number that goes to someone's personal voicemail. Who is this? Please remove my number from your list and explain yourself.Business response
02/10/2022
We are sorry for any inconvenience that we may have caused. Please note that our office complies with all applicable laws and regulations in the conduct of our business and that we are a legitimate company. Our investigation of this matter revealed that on February 1, 2022, we mailed letters concerning your accounts to you. We have reported your complaint to our client and have closed the account in our office. We will no longer contact you regarding this matter.Initial Complaint
09/13/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
The reason for this complaint is because this company has made it impossible to trust them. I spoke to someone named *******, who said hes the ** of Operations, regarding a resolution for my mothers outstanding debt. He told me that his computer system was unable to generate a copy of the agreed payment plan between the ************ mother. With how advanced technology is now a days you mean to tell me that you cant click print or simply forward a copy of a mutual agreement for all parties to have copies of pertinent information. That doesnt make any sense to me. Then he proceeded to tell me that aside from the fact that his system couldnt generate a copy to send to the client he proceeded to tell me that another reason they are unable to provide me a copy for my records is so that I dont take that paper to try and obtain a loan or to purchase a vehicle. If youre getting paid what does any of that have to do with you..?? Is this even legal?? PLEASE HELP!Business response
09/22/2021
We are sorry for any inconvenience that this may have caused. Our system does not allow for the production of the document as you suggest, however, our administrative team has prepared a custom letter outlining the payment plan and that letter will be put in the mail to you within 24 hours. We hope that his will be satisfactory so that you may feel more comfortable.Initial Complaint
09/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from Glass Mountain Capital LLC that I owed over $9,000 on a Citibank credit card account. In 2019, I resolved a claim for this same debt with a previous collector/law firm and the three credit agencies by providing them with the Identity Theft Report with the ************************ that clearly shows this debt was a result of identity theft. The debt was removed from all three of my credit reports and I was not been contacted since then by any collectors. I just checked my credit reports and this debt is not on any of the reports. Why is Glass Mountain Capital trying to collect from me when it has previously been resolved?Business response
09/21/2021
We are sorry for any inconvenience that this may have caused. We have closed this matter in our office as a dispute. We have notified our client, the owner of the account, of your complaint. Regarding this matter.Customer response
09/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
285 total complaints in the last 3 years.
149 complaints closed in the last 12 months.