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Business Profile

Collections Agencies

Glass Mountain Capital LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 300 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just received a text message from glass mountain capital LLC and I haven't done any business with them or have any unknown outstanding debts as far as I am aware.

    Business Response

    Date: 02/12/2024

    We apologize for any inconvenience this may have cause. Your phone number was wrongly associated with an account in our office.  The number has been removed and placed on our Do Not Call list. You will no longer receive messages from our office.

    Customer Answer

    Date: 02/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to $159.00 debit for 6 months, to resolve debt. The last payment should have been in October 2023. Glass Mountain continued to withdraw debit amount, for November, December and January. I tried resolving the situation today. I was told a completely different scenario. So Im just putting a red flag out there.

    Business Response

    Date: 02/05/2024

    After a thorough internal investigation, including reviewing call recordings and letters provided, we found that you did in fact agree to an arrangement to pay the balance in full.  However, in the interest of customer service, we have reversed the last three payments as requested and will be mailing you a refund check for those. We will also inform our Client that the account is satisfied. Should you have any questions, you can contact our office at any time.

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Glass mountain capital continues to text me regarding a debt. I have no Debts that are past due.

    Business Response

    Date: 01/02/2024

    We apologize for any inconvenience this may have cause. Your phone number was wrongly associated with an account in our office.  The number has been removed and placed on our Do Not Call list. You will no longer receive messages from our office.

    Customer Answer

    Date: 01/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving texts from White mountain capital LLC. I have no idea why. I dont have any outstanding debt. I fear it could be a possible scam. So Im very hesitant to follow any of the links that are provided in these text. I have read a lot of complaints about this company and Im not sure what I should do at this point. Please help.

    Business Response

    Date: 01/02/2024

    We apologize for any inconvenience this may have cause. Your phone number was wrongly associated with an account in our office.  The number has been removed and placed on our Do Not Call list. You will no longer receive messages from our office.

    Customer Answer

    Date: 01/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text message today 12/27/2023 and 4 times earlier this week too, from a number not listed on their website requesting I click a link to pay-my-bill. I have not received communication with company through phone call, email or regular mail, just the text today. I have no affiliation with this company and have no idea why they would be contacting me. As far as I know, I do not have any unknown outstanding debt. Glass Mountain Capital should provide further information to validate the accuracy of this debt.

    Business Response

    Date: 12/28/2023

    We are sorry for any inconvenience that this may have caused. We strive to follow all applicable laws and regulations. Due to your request, we have closed the account in our office. Our office will no longer contact you regarding this matter.

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As with other recent complainants, I have no outstanding debts, yet received a text message from this company re debt collection.

    Business Response

    Date: 12/28/2023

    We apologize for any inconvenience this may have cause. Your phone number was wrongly associated with an account in our office.  The number has been removed and placed on our Do Not Call list. You will no longer receive messages from our office.

    Customer Answer

    Date: 01/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me by text about a supposed debt. As described in the other complaints, I do not have any outstanding debts and have not received any indication from anyone other than this company that I do. I will not click on the link they included in the text. I agree with others that it is likely a phishing scam.

    Business Response

    Date: 12/21/2023

    We apologize for any inconvenience this may have cause. Your phone number was wrongly associated with an account in our office.  The number has been removed and placed on our Do Not Call list. You will no longer receive messages from our office.

    Customer Answer

    Date: 12/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me.

    However, due to the number of times this complaint has shown up on this site and others, and the fact that the contact is via a text, not a letter, I suspect that this company does not do due diligence in checking for correct contact information and will continue to behave badly.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I repeatedly get text messages from Glass Mountain Capital LLC claiming I owe monies- call or click a link. When I call no one answers and the link immediately asks for my date of birth and credit card information- no reference information whatsoever, just tell us when you were born and provide your credit card number. I see that this is allegedly a legit business according to the BBB however all the customer complaints cite the same scam concerns. They should not be allowed to contact customers by text without clarifying what bill they are referring to and/or sending an email or snail mail with greater clarification. Please stop this company from using this fradulent-seeming practice.

    Business Response

    Date: 12/18/2023

    We are sorry for any inconvenience that this may have caused. We strive to follow all applicable laws and regulations. Due to your request, we have closed the account in our office. Our office will no longer contact you regarding this matter.

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a test today with a number not on the website asking me to contact the company or click a link for more information. I do not have any unpaid accounts and do not know if this is a scam or if someone is using my cell phone number when applying for credit.

    Business Response

    Date: 12/18/2023

    We apologize for any inconvenience this may have cause. Your phone number was wrongly associated with an account in our office.  The number has been removed and placed on our Do Not Call list. You will no longer receive messages from our office.

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text message today 12/15/2023 from a number not listed on their website requesting I click a link to pay-my-bill. I have not received communication with company through phone call, email or regular mail, just the text today. I have no affiliation with this company and have no idea why they would be contacting me. As far as I know, I do not have any unknown outstanding debt. Glass Mountain Capital should provide further information to validate the accuracy of this debt.

    Business Response

    Date: 12/18/2023

    We are sorry for any inconvenience that this may have caused. We strive to follow all applicable laws and regulations. Due to your request, we have closed the account in our office. Our office will no longer contact you regarding this matter.

    Customer Answer

    Date: 12/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Glass Mountain Capital LLC is NOT a BBB Accredited Business.

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