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Business Profile

Home Party Planning

Jewels By Park Lane, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Party Planning.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a business kit asked this company to close my account cause I was mad and I sent them multiple emails asking them to reopen my account and that never happened.I never received the business kit that cost me $247.94 . The kit was delivered somewhere else and was not signed for that was verified by **** from ***. Tome this company sounds like a scam. I have notified my bank to get reimbursed for this. When they called me today and said I asked for Too have my account closed multiple times .and said I dont see. Your account being reopened we need that kit back. Its funny how can you give something back that you dont have and never received it. The business took money out of my bank account and I have not received anything from them. Most companies will ship you a new kit or refund you cause this happens a lot to people.

    Business Response

    Date: 02/12/2025

    We will not be refunding anything back to this customer. We tried to help this customer but instead my staff was verbally abused with swear words and threats. We have verbal confirmation from her husband that the kit was delivered to their address. 

    We also confirmed that the kit was delivered from UPS. 

    This matter is now closed on our end!

     

     

     

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22923313

    I am rejecting this response because:

    Sincerely,

    ******* ******

    Business Response

    Date: 02/17/2025

    I'm sorry there's nothing more we are willing to do, we were scammed and are the victims to a theft.  

    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22923313

    I am rejecting this response because:

    Sincerely,

    ******* ******

    you not the victim you stole my money of $247.90 so you scam people not the other way around 

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased thousands of dollars of jewelry from *********, bracelets, necklaces, earrings, and rings, only to have almost every piece of gold jewelry tarnish to the point that I cannot wear them anymore. I returned some Of the pieces however I am past the 120 day **** and would have to pay to have new product shipped and I am not paying any more money to this company as the gold tarnishes way too easily. It has been very disappointing that I have had to throw many pieces away and I would like a refund for the pieces that I can no longer wear due to tarnishing. Also, I have one piece where the clasp broke and I would like a replacement for that piece or a refund if they no longer sell the piece.

    Business Response

    Date: 10/30/2024

    Thank-You for being a loyal customer. We are truly sorry for your experience. Please send me a list of items

    you would like to have exchanged and we will exchange them free of charge. I will be investigating your concerns

    on our end to ensure that our product lasts the test of time. Please e-mail me directly with that list.

    Best, ******

    ***********************

     

  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered at a Park Lane party, Sales Rep is ************************* about ******* of jewelry. I received all but one package. A ****** value. The lost package ?**** **** **** **** **** 05 was, according to the post office, Preparing for Delivery On 10 September. The *********** tracked the package and reported it was being returned to Park Lane. I advised ************************* and was advised ************* would let me know by email, I have had no correspondence to date. I have also sent an email to Park ********************** Nothing has been received nor resolved.

    Business Response

    Date: 10/04/2022

    We called ************************* to find out what orders she was missing. I was able to locate the 2 orders that were lost within the postal system. I did let her know that we were sorry and resent the orders 2nd day along with a gift. ******* was glad we were able to find her orders. 
    us why here...

    Customer Answer

    Date: 10/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I have also received the missing items. I find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the SECOND packet of Park-**** Gems that do NOT stick. I am 79 years old and returning the items is wasteful and time consuming. What a waste of money! You stand on line 1/2 hour and after you try to use them THEY DO NOT STICK.Please return my money **** Not a coupon. # ************

    Business Response

    Date: 10/07/2022

    We will be happy to give the customer a full refund. We are sorry this was your experience with Park Lane. 

    Customer Answer

    Date: 10/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2022 I received a charge for a Sparkle Box subscription that I had cancelled twice previously. When I contacted the company they told me they had a strict no refund policy - even though the subscription had been canceled and they had records stating such.

    Business Response

    Date: 09/12/2022

    A full refund has been completed. We apologize to the customer for this misunderstanding.

  • Initial Complaint

    Date:06/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 bracelets from Parklane jewelry, they were too small. After several attempts to contact them by email (they dont take calls) they finally emailed and said to return the items to their company store. I mailed the items first class and verified it was the address they gave me and **** states they are unable to deliver the items because no one is their to accept delivery. I have contacted them via email and through their website and no response

    Business Response

    Date: 06/17/2022

    We are very sorry that our bracelets were too small.   We show that you purchased these items thru ********* We also show that a refund has been given to you. We truly want to make this right, so if the info here is not correct, please  contact ** at *********** attn ****. Thanks again and sorry for the troubles.   

Jewels By Park Lane, Inc. is NOT a BBB Accredited Business.

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