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Business Profile

Insurance Agent

GEICO Schaumburg Insurance Agent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim against Geico for my 2017 **** Explorer. They made a total loss but still charged me $183.00 monthly for insurance. I would like the $183.00 taken on December 15, 2024, given back to me. They are now billing me again this month for $183.00. I would like my money back, and these actions to cease and desist.

  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Name is ******** ****, my policy number is *************. I'm a retired veteran on a fixed income. I'm having a hard time getting an answer. I recently renewed my auto insurance policy in August 2024 for $2167.83 I was not able to pay the entire amount. I called in to have my payment split in 6-month increments, my first payment was due August 1, 2024, for the amount for $318. In order to receive the discount, I had to sign up for auto pay. I did not have a valid debit card at the time so I had a family friend Name ***** ******* add her card until I could get a debit card. She agreed to having her card debited every month. She had to agree with her voice to accept the responsibility. I find out that my insurance was cancelled the end of September when I called to change the payment to my new debit card the end of September, I was told that the insurance was cancelled due to non-payment. I was told that the auto pay was never set up. I requested to speak to a supervisor, I was told that it would take 24 hours until I get a call back. After no call back I called 4 different times to talk to a supervisor I was always told that the supervisor was in a meeting and supervisor would call back. Within the four call it was said that the auto pay was never set up. It was said that I didn't pay the right amount of money for my policy, it was said that I owe $195 because I didn't pay the correct amount In August. The total of $318 was only for August 1, 2024, thru August 20, 2024. I just need clarification to why my policy changed from auto pay to me making the payments monthly when clearly, I needed the discount that the company provide for having account set for autopay. Now I don't have insurance and can't get no one to give me the full reason to why Geico made a mistake, and I have to pay for it.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Geico insurance failed to give proper communication on insanely high deductibels. We pay them monthly for car and home insurance and when we actually need us they tell us that $1000 deductible doesnt apply to wind and hail damage that one is almost $6000. What other damage is there for a roof!

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a call with customer service ********************, and she made a mistake by not giving me important information and also she efused to cancel my policy when I asked for it, thanks to that lack of information the company wants to charge me more than ***************************************************************************************************************************************

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for insurance and two weeks later I added my brother to my policy. Geico accepted my brother and even gave me a new quote and then a few days later I saw a notification on my app stating that my insurance policy will be canceled on 9/11. I wasnt called or sent a letter in the mail. due to my brothers driving record (i wasnt aware of the details) my insurance policy would be terminated and I wasnt given the option to remove my brother and keep myself since my driving record isnt bad at all. My only option was to get new insurance. I paid $116 to start this insurance and they want another $33 on 9/11 and I have been pleading for a refund because this was horrible customer service. How was I to know that my policy would be cancelled due to his driving record? There should be some sort of warning or a yield page before submitting to let you know that your policy COULD be at risk do to a bad driving record and then there should be details regarding what qualifies as a BAD driving record. I couldve avoided this if they communicated properly.

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been used Geico for my auto insurance well over 20years now, but for the last year have been having issue with that rate increase hike. I have noted that every renewal my rate has increase instead of going down. I have been in no accidents and no tickets, but rate continues to significantly increased.

GEICO Schaumburg Insurance Agent is NOT a BBB Accredited Business.

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