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ComplaintsforGEICO Schaumburg Insurance Agent
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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Geico insurance failed to give proper communication on insanely high deductibels. We pay them monthly for car and home insurance and when we actually need us they tell us that $1000 deductible doesnt apply to wind and hail damage that one is almost $6000. What other damage is there for a roof!Initial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was in a call with customer service ********************, and she made a mistake by not giving me important information and also she efused to cancel my policy when I asked for it, thanks to that lack of information the company wants to charge me more than ***************************************************************************************************************************************Initial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for insurance and two weeks later I added my brother to my policy. Geico accepted my brother and even gave me a new quote and then a few days later I saw a notification on my app stating that my insurance policy will be canceled on 9/11. I wasnt called or sent a letter in the mail. due to my brothers driving record (i wasnt aware of the details) my insurance policy would be terminated and I wasnt given the option to remove my brother and keep myself since my driving record isnt bad at all. My only option was to get new insurance. I paid $116 to start this insurance and they want another $33 on 9/11 and I have been pleading for a refund because this was horrible customer service. How was I to know that my policy would be cancelled due to his driving record? There should be some sort of warning or a yield page before submitting to let you know that your policy COULD be at risk do to a bad driving record and then there should be details regarding what qualifies as a BAD driving record. I couldve avoided this if they communicated properly.Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been used Geico for my auto insurance well over 20years now, but for the last year have been having issue with that rate increase hike. I have noted that every renewal my rate has increase instead of going down. I have been in no accidents and no tickets, but rate continues to significantly increased.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.