Business ProfileforRoanoke Insurance Group Inc.

I purchased shipping Insurance from UShip/Roanoke Group for our move to ***** from CA. When I purchased the insurance I was not given a chance to choose which items I wanted to insure of the option to Increase the insurance to cover the complete load of valuables. We suffered $5,903 worth of damage during the move and we had $15,000 policy. They prorated the policy to cover everything and after the $350 we paid for the policy, the $750 deductible, Roanoke received $1,100 and we were offered $485.56 for the loss of our belongings. As I wrote to them stating that if this is a business that is in the business to help consumers than they need to start acting like it and offer policy options that (A) allow you to choose the items to be covered or (B) provide policies for the full amount of the items being shipped. My wife and I spent over 40+ hours researching the cost of all of our possessions as well as paying for estimates (because we leave in a hard to get to location). We felt very pressured to get this information to them because they said the window for filing was closing. They sent their offer letter to close the case but I told them I will not accept that amount and that I will contest this until I get a fair offer. Their offer doesn't come close to cover anything.The **** Family -$4,485.00 - Freight/Shipping -$350.00 - Roanoke Gap Insurance policy -$5,903.00- Loss via Damage during shipment ******* - Estimates for repair -$750.00 - Deductable -$11,713.00 - TOTAL Out of Pocket ROANOKE.GROUP $350.00 - Insurance Coverage $750.00 - Deductible $1,100 - PROFIT Offer to settle $485.56 **************