ComplaintsforEcoShield Pest Solutions

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A Echoshield rep came to my door on May 23rd looking for me to sign up for their services. After my wife told him we werent interested, he came back and I spoke to him. He used unethical sales tactics to gain our trust and lied about things such as saying me neighbor has used him for years, the services they would provide, and that he would give me a special deal, that if I gave them a chance I would be able to cancel for $60. To gain our trust he told me my neighbor **** has used them for years but when I asked my neighbor the next day he said he hasnt ever used Echoshield. On top of that he said the neighbor on the other side of him was told the same thing by sales person. Also, I was told that they would spray my yawning for bees and hornets nest, but in reality the just wipe the area with a broom. The tech was here for 10 minutes total. After finding out about how I was lied to and the service I went to cancel my service. I was told its $200 to cancel, not the $60 the sales rep told me it would be. When I spoke to someone at the office they said they said they dont know why the sales person told me it would be $60 to cancel. When I tried to address my concerns about being completely lied to by the sales person, the rep kept coming back trying to offer me a lower rate to stay with them. Not caring about how I was tricked and lied to by the sales person. They pitch its easy to cancel and beg to give them a chance but its straight out lies to consumers. Please be aware nothing the sales person tells you will be true. I paid for two applications but I dont feel like I should have to pay for canceling with the lies the sales person told us to gain our trust into giving them a shot.

  Business response

  08/23/2023

  Good day,

  I have reviewed your complaint and then reviewed your documents. During the process you had multiple opportunities while the service agreement was being signed and reviewed separately with our **************** team to question the agreement. I have attached the documents showing that there are multiple areas describing the service and the agreement along with the length of the agreement. During any time of this review you had the opportunity to discontinue to refuse the service. Your initials on the forms show that you agreed to the service and terms. We would enjoy continuing to be your pest provider, but if you wish not to continue you are held to the agreement. 

   

  Mark

• Initial Complaint

  08/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Th salesman lied to me multiple times when I asked if this is a 1 time fee come to find out its bot bthen talked to a customer service person who told me id have to pay for 1 more treatments then i could cancel, again lied to then i get bill for more than the year costs. This company has been ripping hard workin Americans off for to long by the reviews ive seen now

  Business response

  08/16/2023

  Mr. *****,

  I have reviewed your notes and signed document which I have attached. As you can see in the document it has multiple areas where it shows that it is a multi-service agreement and at the end for 24 months. You did sign this agreement after the presentation, so you were given ample opportunity to not sign up for the service. After receiving the initial service you let our customer service team to 3 day cancel on 5/20/2023. Please contact our customer service team to pay for your initial and explain to them on the day after you requested to cancel the recurring service. They will be able to assist you with the early cancellation fee. 

  As far as your continued ant problem. It is continuing because you did not continue with the program. Ants have large nests and take time in order to put enough pressure on the nest continued refreshing of the bait and treatment area is necessary. This will then start to eliminate the larva which actually feed the adults and thereby reducing the colony down to a manageable level.

  You are more than welcome to start back up and continue with the program to help your ant problem if you wish. I would be glad to help with getting a technician out to your home to start up treatment again. Just let us know.

  Regards,

  *****************

  Customer response

  08/16/2023

   
  Complaint: 20467047
  
  I am rejecting this response because: you people Trespassed and lied to my face on my own property, then lied to mutual times on recorded lines , this is extortion at its finest what your company did
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started service with eco shield on May 29. The sales representative told me that the tick and ant problems I was having in my hard were going to be resolved through the chemicals that will be applied. I was told that if I wasn't satisfied I can cancel at any time. What the sales representative failed to specify was a 200 dollar termination fee if cancelled before 24 months. This cancellation fee is the reason of my complaint. In the beginning when I would call and inform of no changes occurring after the chemicals were applied to my lawn, I was told I just needed to give it more time to additional treatments. After a couple of months of still not seeing any changes, I called to cancel the service and they've told me again that they need more time. The next application would be in September and then December, which I believe is useless because ants and ticks don't matter when there's snow outside so it all seems to be a scam to get people to sign up while their chemicals do not work. I understand they have already applied chemicals and I've paid for those applications already, but the 200 dollar cancellation fee is what I believe how they are taking advantage of customers. The final straw came when I was bitten by a tick for the first time (picture attached) in 5 years living in my home, all of this after eco shield "treated" my lawn against ticks and ants.I would inform ecoshield of the issues I was having, yet they delayed results until the cancellation fee would start. I just want that cancellation fee waived.

  Business response

  08/10/2023

  ******************************** and Chicago,
  
  Thank you for bringing this concern to our attention. I have reviewed the customer's file and looked into their concerns about their service. While reviewing the customer's agreement (attached) I was unable to find an occurrence of the customer reaching out to us about concerns with the service prior to their request to cancel. While ants are a covered pest that we would certainly be happy to treat for, ticks are not a covered pest per the customer's agreement. The service that they signed up for does come with touch up services in-between service calls, should they be required, at no additional cost, even for ticks. The agreement that was signed and initialed by the customer clearly states that if service is canceled prior to the completion of the agreement that we would request back the discount for the initial service. Unfortunately, at this time we would not be able to waive that request. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We began using EcoShield in ************************ our lawn, which we were assured by the salesperson was part of their service. Fast forward to May 19, 2023, and I had to be away from our house during our quarterly service; however, I have a Ring camera that monitors my property. The technician arrived, put a sign on our door saying the service had been completed, and leftwith no service having been completed.Noticing that bugs were everywhere, and after reviewing my camera footage, I called EcoShield on May 22 to cancel; in no universe is being treated this way (i.e., paying $199 for nothing but a sign on my door) as a customer acceptable. I was told not only would I have to pony up $150 as an early termination fee, but that (1) I couldnt get my $199 back despite no service having taken place, and (2) the companys applications dont handle lawn gnats. Now EcoShield has been harassing me and my family for this $150; texts, calls, emails, and physical mail, for what was a justifiable cancellation of their services based on their breach of our contract. Im willing to let the $199 payment (and those incurred previously) go as a ****** learned if theyll drop this $150 charge, for which we received nothing.

  Business response

  07/06/2023

  Hi ****,

  Thank you for providing us with your feedback. We kindly advise you to review the footage from your Ring camera on 5/19/23, as our records indicate that we did not visit your home on that day. Our most recent visit to your home was on 4/27/23 for a ***************** visit.

  Regarding the $150 invoice dated 5/19/23, it is important to note that this charge is associated with the premature cancellation of your Service Agreement. We have attached a copy of your Service Agreement for the reference of the BBB. Upon review, you will find that gnats are not listed as a covered pest within the terms of the agreement.

  Should you have any further questions or require clarification, please do not hesitate to reach out to us. We are here to assist you.

  Customer response

  07/06/2023

   
  Complaint: 20233885
  
  I am rejecting this response because:

  I agree that I accidentally misstated the date (April 27), but the substance of the complaint remains.  My footage has no service having taken place on that date and the salesperson inaccurately stated that gnats could be taken care of by the service.  I relied on the salespersons representations to my detriment and would not have signed up for the service had I been provided with truthful information.  Either one of these grounds independently (failure to perform services, misrepresentation of services) is a material violation of the terms of our agreement.

  
  Sincerely,
  
  *************************

  Business response

  07/10/2023

  Hi ****,

  We reviewed the service report from 4/27/23 and confirmed that the property was serviced. ************** arrived at your home at 1:16pm and we have resent the product usage report as well. Due to the service being confirmed, and the service agreement not including gnats, we are in no violation of the agreement. If you wish to continue services, we would be happy to remove the $150 balance.

  Customer response

  07/10/2023

   
  Complaint: 20233885
  
  I am rejecting this response because:

  This response does not address either concern I had raised.

  (1) Arriving for service and performing the service are two separate things.  No service was performed.  We paid $199 for nothing.  This company seeks to wring out another $150 in exchange for nothing, adding to its existing windfall.

  (2) The salespersons inaccurate representations regarding lawn gnats remain unaddressed.  We were lied to regarding the nature of this service; this was no trifle, we made it clear this was why we were interested in the service.  This company received a large sum of money based on this misrepresentation.

  Instead of trying to make things right (which we have done, being willing to walk away as long as this charge is waived and pursuing no further action), and acknowledging failures occurred here, this company has persisted in intimidation over a relatively small sum, and not because of unpaid services, but because they want more money for services which they misrepresented from day one and that their employees didnt perform.

  
  Sincerely,
  
  *************************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Ecoshield to provide bug control. Signed up for a year, on a quarterly plan - 4 service appointments. I notified EcoShield I wanted to cancel after the 3rd appointment. They stated I could not cancel until all 4 appointments occured. They billed me for 4 appointments - I paid for all 4 appointments. Now they are billing me for cancelling & have sent me to collections. 5/17/22 paid $189 6/17/22 paid $189 9/13/22 paid $189 2/11/23 paid $209 (I believe they added a late charge to this? I'm unclear as I did not receive a bill.)I have paid for 4 service appointments. I have cancelled. I do not have any contract with EcoShield and cannot figure out why they have sent a collections agency after me.

  Business response

  04/03/2023

  Good day,

  I can definitely understand your confusion, but when you contacted the customer care center they would have gone over with you the agreement that I have attached for your review. Even though you have a quarterly service with Ecoshield for 12 months. The agreement stipulates that there are 5 services in the first year. These are the initial service, the Egg cycle service one month later and then 3 more quarterly services. Your last quarterly service under this initial agreement would have been March 2023. 

  As far as the billing goes. It appears you removed your Credit card from our system. Also, the balance of $300 consists of the following. $150 balance from your December 2022 service. Then $150 for early cancellation of the service agreement before fulfilling the obligated 5 services. 

  If you wish to have the agreement re-instated and have the final service, I would be happy to activate your account and input the appropriate credit card to clear up the past due amount and pay for the final service.

  Please let us know by calling our number at **************** to reach out call center.

  I hope this explains the charges for the account and how you can clear this up immediately so you do not have any further communication with our collections team. 

  Thank you and look forward to servicing you on your last appointment.

  Regards,

   

  *****************

  Customer response

  04/03/2023

   
  Complaint: 19865089
  
  I am rejecting this response because:
  

  How am I being charged for all 5 services AND for cancelling early? It's one or the other. If I pay for five services, I've fulfilled the entire contract. 

   

   

   

   

  Sincerely,
  
  *****************

  Business response

  04/04/2023

  Good morning,

   

  If you decide to change your mind, please let me know and I will be glad to assist. The process moving forward is out of my hands as all passed due accounts with balances are handled by our collections team and our customer care center. If you wish to resolve your account, please again contact our center at the number I provided yesterday.

   

  Thank you for allowing us to care for your pest control needs during the past year.

   

  *****************

  Customer response

  04/04/2023

   
  Complaint: 19865089
  
  I am rejecting this response because:
  
  **** has not answered my question. Eco shield states the QUARTERLY contract was for 5 services, not 4. Why am I being charged for all five services AND for cancelling? PLEASE ANSWER.
  
  I admit I missed the bait and switch wording of your contract that QUARTERLY meant FIVE. Well done, you. Great business model. Yesterday (April 3rd) I paid for the 5th service. Please note, I do not want this service. I do not want Eco Shield on my property. 
  
  I've now paid for FIVE services. Why am I being also being charged for cancelling? Is the only way to avoid a cancellation fee to renew forever & keep paying and paying and paying? 
  
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Over 2 years ago I signed up for the service with a young man that showed up at my door mentioning that they provided pest control. I paid for the service up until last fall when I had an issue with both mice and wasps. They came back out to spray but the problem did not go away. They sent another person our with a generic can of wasp spray and told me that I needed to contact an exterminator to remove the wasp nest. I called to cancel the service since it was not working. They advised me that I was under a two year contract. I told them that their services were not working and to cancel that I was not going to pay over $140 per treatment that did not work. I spoke to a manager and shE told me they would cancel. I then get a calls several months later with demand letters for payment on services they did not even preform.

  Business response

  02/27/2023

  Good morning,

   

  I have reviewed your concern with our history notes in our system. Originally you signed up for a 24 month agreement in August of 2021 quarterly service. With this agreement there were terms for early termination of the agreement which you agreed to. It appears that you made a service change with our customer care center from quarterly to bi-monthly. They also assisted with a $35 credit  to assist you to continue on with your service until the agreement is completed. After taking the agreed service after the change you have not held up to your agreement with paying for the services already rendered. Since you have voluntarily decided to cancel your service early you are required to pay the early cancellation fee along with the services that were already rendered. 

  You again may contact our customer service center to assist you with this cancellation and payment. The other choice is to pay for the services rendered and continue on with your service without early cancellation fees until your 24 month service agreement is completed. 

   

  Our **************** number is ************ option 4.

   

  Regards,

   

  *****************

  General Manager

   

• Initial Complaint

  01/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ecoshield Pest Control has written in email to me (*********************), that i will be reported to a Third ************************ This solution was right after for not being able to provide to my credit card company the proof of service that they claimed that they had provided at my house. Late for appointments and not showing up is what my I have dealing with them the past year. I have even called in EcoShield to try to situate this problem and this was not handled accordingly. The Company is accusing me of not paying them for their service when they are supposed to service the inside of my house as well. The service was never provided inside or outside. I was never informed when they are there and what they are servicing. Its winter time there is no service to be done but supposedly they did. So now they will deal with my Bank. And after every dispute they automatically charged me again. This is my 4th Dispute I am encountering with them due to them charging my credit card on file without my consent. I had to end up getting a new credit card. Attached below of the detailed messages and conversations that were exchanged through email.Account Number : ******* Below are the Disputes My Bank are dealing with.Transaction Details Transaction Date Transaction Amount Merchant/Description 09/23/2022 $149.00 ECOSHIELD PEST CONTROL *********** IL Dispute Details Dispute Date Dispute Amount Dispute ID 01/03/2023 ********************** Transaction Details Transaction Date Transaction Amount Merchant/Description 01/03/2023 $149.00 ECOSHIELD PEST CONTROL *********** IL Dispute Details Dispute Date Dispute Amount Dispute ID 01/06/2023 ********************** Transaction Details Transaction Date Transaction Amount Merchant/Description 01/10/2023 $149.00 ECOSHIELD PEST CONTROL *********** IL Dispute Details Dispute Date Dispute Amount Dispute ID 01/13/2023 **********************

  Business response

  01/27/2023

  Good day,

   

  I understand that you believe that the service was not provided on different occasions. The service as you agreed to is a quarterly service. We begin with two services in a row and then quarterly thereafter. We provided services in May, June, September and December. Our services are either outside, inside, or both if customer requests. Notifications, are sent 3 days prior to our services being rendered, allowing the customer to contact ******************** if they want an inside service or need to reschedule to another day if they are not going to be home and desire the inside to be completed along with the outside. The notifications are sent by voice, text and email. If no contact by customer, ******************** will provide an outside service if the customer is not home. We then email the customer the service ticket from that day. If the customer requests us, we will come back out at no charge to the customer to complete an inside service. If the customer does not contact ******************** for an additional inside service, it is considered a closed and completed service and billable.

  Per our agreement and the attached documentation both the BBB and the customer can see that we made prior notification 3 different ways, for each service and that our trucks are tracked and can be seen that we were at the customer's home.

  ******************** would be happy to schedule a new inside follow-up for the **************** if the customer desires and as always we do our best to communicate in multiple ways to ensure we are notifying our cusotmers to the best of our ability.

   

  Regards,

   

  *****************

   

   

   

  Customer response

  01/31/2023

   
  Complaint: 18891931
  
  I am rejecting this response because:
  
  There was no service provided, you may have provided documents of your company reaching out to me but there was nothing such a voicemail or document or email providing me with confirmation of completed services. A door hanger would even be a simple confirmation of a service that was completed so at least we would know the service was completed. You response and documentations for this is not valid or handled properly.
  
  Sincerely,
  
  *********************

  Business response

  02/06/2023

  There is no more documentation concerning this issue. The customer has been given everything necessary. Thank you. Mark

  Customer response

  02/09/2023

   
  Complaint: 18891931
  
  I am rejecting this response because: I have documents on the invoice of my first service that was actually completed. A detailed invoice that provides me with proper date of service or even what services were provided.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/05/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed up for service in 2021 after a door-to-door salesman tricked me into thinking my neighbors had also signed up. Turns out, they used the same tactic on that neighbor.He claimed that he was giving me this great deal, and took advantage of the fact that I had children over for my son's birthday. He promised a multitude of services at a decent rate but when they came for the next service we only got an outdoor spray. I tried to get out of future visits but they explained I'd be charged to leave the contract that I didn't know I signed in the first place. I thought I was authorizing service. After I called again in December, to let them know I am currently unemployed and cannot afford to continue having them out, they have been harassing me for payment, which I obviously do not have. They have not been to my house this quarter and I will not pay for a service that isn't happening. Businesses should understand and honor an exit from a contract when someone loses their job!

  Business response

  01/13/2023

  Good morning,

  I have read over the issue stated in this file and understand the individual's thoughts, but as stated the agreement was signed in 2021 for a 24 month period. In the attachment it does state that all services must be completed to end the originally signed agreement. If the services are not completed the customer agrees to pay the full initial amount minus what was originally paid. In this case, the customer was discounted $150 to begin service. The customer had an opportunity to decline and rescind the agreement within 3 days. The customer did continue on with service as agreed upon in good faith and EcoShield continued to provide service in good faith. Based on the review the customer has chosen to discontinue the 24 month agreement early. Therefore having the early cancelation clause input. The balance on the early cancelation is $150 vs. completing the remain four services which would be valued at $636. EcoShield is always willing to work with customers on their service agreements if circumstances occur, but since the client chose to terminate early, it is their choice to incur the early cancelation fee. 

  Customer response

  01/16/2023

   
  Complaint: 18690107
  
  I am rejecting this response because:

  
  

  1. As stated in my original phone calls to the business, they used poor business tactics to get me to sign that contract. They lied to me and said other neighbors signed up when they in fact had not. And they used my name without permission to try to sell to my neighbors. The terms of the contract were not discussed nor were the price of the contract. 

  2. When I called the first time in August to cancel this service, I told them I could no longer afford it, but I also couldn't afford to cancel. I felt bamboozled and stuck.

  3. I called back in December when I lost my job as I now am in debt, without employment and cannot afford to continue service.  

  
  

  This company is nothing but a scam and a bully. I would NEVER recommend them to anyone and am extremely angry that they used MY name to do this same thing to people around me. 

  
  

  If they don't remove this contract and charge from my account, I'll have no choice but to spread the word to my community and on all of the review sites to tell them what horrible business practices they have. 

  
  

  Not to mention that whatever chemicals they were using that were supposed to be "safe and pet friendly" sent my next door neighbors dog into a terrible illness that made her vet ask her and us to never use them again.

  
  

  
  Sincerely,
  
  *************************

  Business response

  01/18/2023

  Good afternoon,
  I would like to say I am sorry to hear the situation you are currently experiencing.
  I understand that you have had circumstances which make the service you agreed to difficult to complete. I would be glad to place this account on hold for a while until you are able to continue.
  If you have other difficulties, please contact our ******** care center and explain the situation which they may be able to assist you further. 
  Our customer care number is ************ option 2.
  To Answer your concerns in order:
  You signed the service agreement at time of sale, signed the Service agreement review form prior to the initial service. Also, on 4/1/22 you spoke to our ******** service and agreed to a reduction in price to complete the agreement where the service and agreement was again explained. So, there were at least 3 times you had the service agreement explained to you. I have attached the documents with your signature or initials.
  During our conversations with you when you called to cancel the cancellation procedure was explained to you.
  To answer your concern about your neighbors dog getting sick. We do not treat outside the contracted persons property. With this, I can not say why the dog may have gotten sick, when or by what may have gotten the dog sick. I do not see any contact with you concerning a neighbors dog getting sick in your notes in the account. Also, all products are approved by the *** and we use them in accordance with the Label.

  Customer response

  01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  
  Complaint: 18690107
  
  I am rejecting this response because:
  
  Once again you have taken no ownership over using my name without my consent. You would have had contact with my next door neighbor, who, only after hearing from your sales associate that we use your services, decided to sign up. Which is funny considering they used HER name to get me to sign up. 
  
  Thats an awfully misleading sales tactic, don't you think? 
  
  While I don't actually agree to your terms, I'll place my account on hold until I can pay to cancel, since your refuse to admit the harm and wrongdoing you've done. I did say in all conversations I've had that I wanted out of a contract that I knew nothing about when I initially signed. To reiterate for what feels like the 10th time, I thought I was signing for service that day, not  a full contract. 

   

  But again, your horrible company has decided to take no ownership so I'll chalk it up to being lied to by a bad business and make sure to spread the word about how terribly you treat people. 
  
  
  Sincerely,
  
  *************************
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like to file a complaint; EcoShield Pest Solutions - ******* East. They came to my door and I paid$100.00 for initial "intro" service, and YES I signed a digital contract. The payment was on May 13. 2022 so I assume that is when the sales person came to the door. The technician that did the intro service was thorough, he even went into the crawl space under my house.When they came for the next service, the technician did not do anything and ignored my complaint about ants that had been in my home. The next day a couple thousand ants showed up and I took care of the problem myself after reaching out to EcoShield and getting nowhere. I stopped payment on that $169.00 EFT, and ***** reversed it back to me. Now I have paid EcoShield $150.00 CANCELLATION / PAYBACK on my account ******* via a check I sent. I cancelled the card I originally paid them with and DO NOT want them reaching out to me again. The week they showed up, 3 other pest control people showed up door to door on hover boards. I now have a NO SOLICITING sign and would ask that you tell them to leave me alone. Their contact info is ************ *************************** and ************ Sent from ******************************* (*****************************************)

  Business response

  09/01/2022

  Hi *****,

   

  We offer free touchup appointments to customers still having pest activity after a service. When we received your email to cancel services, we tried reaching out several times to get this resolved with no luck. The $150 fee for canceling prematurely was added on 7/1/22 and we have not received a check yet. If your bank shows a check has been processed, please send us a screenshot with the date it was exchanged. 

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 05/04/22, a rep from EcoShield Pest Solutions came out to my house and solicited his company's services. I had an infestation of ants in my new house and the rep told me he could treat that and that he would get rid of the ants, he also went on to say that I would be able to cancel at ANYTIME and there was a money back guarantee. 3 days later after treatment the ants were still there and when I reached out to the company to have them come back out, they told me that they would be unable to come back out until 30 days from the last visit.At that point I requested that my services to be cancelled and a refund on the money already spent. Now I am still getting harassed by them for $200 in fees for breaking the contract. Do not use this company, they will scam you and rip you off!!

  Business response

  07/29/2022

  Hi ***, we apologize for the pest activity you are still experiencing. It is normal to have an increase in activity after the initial service, as our product will flush the existing pests from the cracks and crevices of your home. The service guarantee is not a money back guarantee, as explained in your service agreement. Due to your experience, we will go ahead and waive the $200 charge. There is no other charge and your account has been closed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩